Petco

Karen Vargas

2024-04

Staff was super nice. Took my dog to the self-wash station for the second time, but found what looked like mold on the handle of the silicone brushes to scrub my dog, and one of the towels I was provided with did not seem clean. Other than that, everything was fine. I will continue to use the wash station. Hopefully next time the scrubber will be in better condition.

Mike McDaniel

2024-04

Our dogs love the food we can only get at Petco.I don't love that I'm asked to tell Petco how great they are, every time I buy a bag of dog food.Give me the good old days when retailers lived and died by their pricing and customer service. Not the Narcissistic days we live in where they pander to be told their great so they can feel better.Petco, consider this your participation trophy. Again.

Jonathan chen

2024-04

Pet stores have services for bathing pets and training puppies in their daily behavior and social etiquette.

Fernando Rivera

2024-04

Only giving 2 stars cause even though they are not the best veterinary they treat my dog well, but the grooming department are unprofessional, they told that I cant bring my dog back because he tried to bite when they were doing his nails, but since then I have taken my dog to other places and have never received complains. So I don't know what they did to him cause at other places he behave well, in fact he adores his main groomer.Edit: I dont think they are taking notice of all these reviews, cause all I see are complains about this Jessica, yet she is still working there

Tabbatha Lagares

2023-05

They were absolutely amazing the vet and the store. They help me combine my two accounts and they also helped me with getting as many discounts as I can for a really expensive dog food that I needed to buy. I will not go to any other Petco.

CRISTI L.

2024-03

I HAD A VERY BAD AND TERRIBLE EXPERIENCE today running into someone I called the "PETCO KAREN," a rude and disrespectful stylist named JESSICA who refused to groom my dog ​​because I was 6 minutes late – yes, read that right, 6 minutes late, due to heavy traffic at the store's corner. Despite calling her to inform and doing everything possible to arrive on time, the unpleasant woman had the audacity to tell me she had decided to take her lunch break during my appointment hour and didn't feel like serving me because she wasn't going to interrupt her meal or leave the store later “just to help a customer”, I kindly offered to wait until she finished eating even though she was violating my scheduled time! She simply told me she didn't feel like serving me, period. I almost begged her because I didn't want to have a confrontation with her, since I urgently needed my pet's grooming, but the arrogant and disrespectful person simply said no. I have been a loyal customer of PETCO for years, and this is the first time I encounter a person like Jessica. Honestly, I was upset, but seeing her miserable face made me feel sorry for so much unhappiness and dissatisfaction she reflected. It's clear she hates her job, dislikes animals, and doesn't know how to treat people. Thank God I had that experience that warns me not to take my dog ​​there again, as I can't imagine what this irritable and insensitive woman can do to pets when she's alone. It's evident she's not a good person and she lacks empathy and sensitivity towards others! Very bad for a great store like #PETCO

Josh Hutnek

2023-08

Everything is priced incorrectly. Went to buy a frog setup for my daughter's. They had some pre packaged ones and a store brand pre packaged set up. Went to purchase and it was like 3 times more expensive then advertised. The manager James was no help. Gave me the incorrect phone number ti corporate. I have filed complaints with videos to weights and measures, BBB, and their corporate officesUpdate: the response you have given is invalid. Incorrec pricing and utilizing bait and switch tactics goes against federal and texas laws for deceptive trade practices. Advertising bundles like this and then not honoring the price is not ok. Your generic response instead of taking action is not ok either. We will see what the BBB and attorney general of texas has to say about the matter

Kadin McAdoo

2023-09

Truly one of the best Veterinarian visits I’ve ever had! Dr. Martinez and Amaya took amazing care of us! I’ve tried multiple different vets and we’ve FINALLY found one who truly cares. I’m coming back next week to bring my older beagle! Thanks again 👍🏽

Edgar Lizama

2024-01

This place is disappointing, I took my 3 lbs dog for bath and grooming and my $50 tab quickly turned into $100. Mind you this is what I pay for my 100+ lbs Great Pyrenees at their competitor. They nickel and dime your for everything, materials fee, scissors fee, etc(smh). The groomers looked bothered with their rbf.(and then they want a tip)For what? Find another job if you don’t like what you do. I will never come back here again.

Mister Roboto

2024-04

Got something for my cat. Couldn't find what I needed, but a very helpful employee helped me get what I was looking for. It was not until I got home that I noticed the price I paid was more expensive than what was listed online, so keep that in mind when paying.

Andrea Morris

2023-12

My new favorite pet store. I go here for all of my questions and also just to walk around and see what new crawlers they have lol Paige is amazing and very informative! I am pretty comfortable going in knowing that I’ll be helped without prejudice and given the assistance I need promptly. Happy to get the rewards as well, the cashier always reminds me upon checking out that I can save money. That’s a plus!

Citadel of Ski (Ski Matic)

2023-12

So didn't not know since January they charge you .10 a bag now. Been shopping they all year and now someone asked me if I would like a bag and of course I am like yes....They then scaned something and I had to ask what they where scanning. That is when they told me about they charge for bags.So it would be nice to be informed about this when costumers check out.

Cristal Avilera

2024-04

Very bad experience!! I don’t know if “Jessica” is the manager or not but she is the most rude, disgusting and disrespectful person ever! I would never take my dog to that store location again because of her. She is a “Karen”

T Cole

2023-12

ZERO STARSSSSSThe ladies that work in the grooming dept are the worst people I’ve come in contact with in my entire life! I don’t know the red head name, but my pups had her and Tiffany. When I arrived w my pups they were already talking to the customer in front of me rudely and I should’ve taken that as a sign to just walk out on the appointment. At my turn to check in they were equally rude to me as well! They wear their frustration on their sleeves and I’m sure the dogs pick up on as well . They called me about an hour after drop off saying they wont serve my dog because she slipped out of a harness. I didn’t press the issue with them and immediately went to pick her up because I should’ve followed my first mind and never left my dogs there in the first place. They had already started on my other dog so it was too late to yourecall his appt but they did a HORRIBLE job on him as well! The red head was in the back yelling at dogs so if your dog was at this location on 17 November and your dog acted weird after pickup, just know the red head witch treated them terrible! I don’t know why a people who seemly appear to dislike animals would chose to work with them but you’ve been warned about this location! Oh, and after all their rude, condescending, terrible behavior they will expect a tip from you so be prepared for the laugh! Petco, don’t write me, don’t call me for feedback, don’t reply with that remark you give all the bad reviews you have here about grooming because you don’t EVER have have to worry about seeing my dogs again! I’ll also be taking my dog food/toy budget over to a small business! Fire the red head and her side kick Tiffany dogs don’t do well around horrible people!

Felicia Carter

2024-02

My Ralphie was sick so I took him for a walk in. I was given a later appointment but the technician saw us earlier when I told her that he was waiting in the car. Kudos to them he's feeling much better and wrecking havoc once again.

Iridian Del Val

2023-10

I brought my dog in to be groomed at this petco location since it was closer to home. My dog was dropped off at 12:45 PM for his grooming appointment. At 2:05 PM I received a call from Lionel to mention that my dog snapped/growled while he was bringing him out the crate. He informed me that we were denied services at this location at the request of the manager Jessica. Lionel was very apologetic and assured that my dog did not bite him or anything but the manager (Jessica)was walking by when this happened and took it upon herself to cancel appointment. We arrived to pick up my dog and I went out back to retrieve my dog, Jessica who was in the grooming room opened the door and screamed at my husband and child that only 1 person goes back. My husband asked to speak with her but she closed the door and began to gossip/giggle with the other stylist. Very unprofessional. Due to this experience. I don’t recommend this Petco location for grooming.

veronica spencer

2023-05

My brother just had knee surgery & visited this Petco. He purchased a bottle of cleaner, a dog bowl, a dog toy & and a medium-sized bag of dog food. He put the items in the car & and said, "I don't know why they didn't give me a bag. I walked into the store to get a bag. Cashier says you have to pay for the bag. A recycle bag you must pay for. Don't buy a lot of items from here.

Mary Pyron

2023-12

Jessica is the best groomer! She is the only person my highly anxious dog will tolerate - Hershey loves her!

Marissa

2023-11

Terrible experience with the grooming department. I can't remember the groomers name but she had red hair. She was very rude. She clearly doesn't like dogs or her job or both. The tones of the staff voices were as if they didn't enjoy working there and they couldnt wait to put mt dogs in the kennels. I've never had issues with my dogs getting groomed before and they called to say my dogs were unmanageable. They clearly don't have experience with large dogs or according to the other reviews this is a recurring issue with rhe staff. I honestly think my dogs didn't like the groomers negative energy and wanted to get out of there asap. Either way, they canceled my dogs grooming appointment, they still get paid while I had to waste my day driving back and forth.And they forgot to put 1 of my dogs collars on, I didn't notice until I got home (they were trying to rush my dogs out quickly). Rather than call me and tell me, I had to get back into my car and return to the store just for them to deny that my 1 dog came into the store with a collar and they didnt have it. After searching for several minutes, they "found it in the back". The rude grooming staff was off-putting and I would never recommend anyone to go there for grooming needs.

Mia Gutierrez

2023-05

Horrible service. My son asked if he could know some facts about a lizard the lady just said No and walked away. Then we spotted a dead fish lying upside down in a tank and the lady just said to don't worry about it.

Asia Woods

2023-11

Love this location! Best Petco I’ve been to, and I love that they have Vetco and a self grooming option. Evee has been taking care of my baby since I started going to this location and she’s the best! Ask for Evee if you’re using the grooming services.

Shelley Galer

2023-06

Definitely not my favorite pet store. Staff is very friendly, but they never seem to have what we need for our fur babies. I keep going back with hopes it will be a different outcome so I don’t have to drive as far, but guess that’s not going to change. If you need senior dog food in Purina Pro brand you are better off going somewhere else.

RjmDigitalSolutionsPlus

2024-04

Great place but they can stand to have someone at the register. Tends to be a wait for someone to come up

Kaitlin

2023-08

We love Lionel in grooming! He treated my lab with such kindness and my pup came back so fresh, clean, and with short nails! I see some negative reviews but I had one of the best experiences today!

Chloé C

2024-04

DO NOT take your dogs to get groomed here!! A frenchie died an hour or so after getting a bath here …

Alejandra Perez

2024-04

Their employees are rude and give you attitude when asking for help. Makes you not want to come back ever.

Brandon Sparks

2023-12

In this difficult time to retain customers, put a $.10 charge on the plastic bag, and tell me AFTER I've paid and I'm about to bag my own stuff. How about I go somewhere else?

Shane McGinnis

2023-05

Cleanest fish section I've seen in a long long time of all stores little fun facts written on the tanks special deals by three get one free impressed early been dealing with this 50 years going to come to a Petco and see this is refreshing

Angela Fipps

2023-05

The after holiday sales are always the best! I got Murray 2 awesome toys for 12 bucks! And some cookies from the cookie bar, if course.

Coralie Southerland

2023-10

The young lady that helped my daughter and I was super patient with us while we were picking our new pet hermit crab. The store smelled amazing and was very clean.