Sonic Drive-In

Patricia Gonzales

2024-03

worst ever. I ordered two drinks online just to check in and wait 15 minutes for my drinks. Then to top it all off, we get our drinks and we drive off. I take a huge drink because I was looking forward to my Dr. Pepper and guess what - both were wrong!! I realize that I could have checked before we left but after sitting there for 15 minutes already, we were upset and nobody else was there so you would think they would have gotten it right. Never again.

Hilary S

2024-01

…More

Freedom 1569

2024-04

Just left Sonic in Idalou Tx. Received one burger wrong. We checked before we left because last time the order was wrong. Even repeating it 3 times for the correct order for the burger the person still couldn’t get right. We gave up and left. We will just grab our food in Lubbock when we are traveling from now on. We go a lot to Lubbock. They use to be so good at this Sonic.

David Cunningham

2023-05

My wife and daughters have stopped by here many times in the past. They’ve always had good things to say and been very pleased with the service and quality of drinks and snacks. Today I went through the drive through for a couple burger meals. Everything was good and they did just as asked and didn’t put onions on the burgers. They didn’t add jalapeños on it, but that was the only thing that wasn’t perfect about the order and hospitality of the employees. I can live with that and see why my better half says this location is GTG.

Stvnjojo Garcia

2021-05

Ordered a bacon cheese burger and they forget the bacon!!had an oreo blast . and didnt get it with order before i could ask kid closes window and turns around never repeated order.also ordered a strawberey limeade no ice and all i could get was chunks of cherries. As if the staff messed up starting making a cherry limeade and dumped it and started making a strawberry one on same cup and mixture of cherries.order here alot and last few months.. This place has gone down in quality and customer service. Second time in a row my orders are wrong. And i use the app to order. Total lack of workmanship .so let s see what "owner says on my post ..since response to all post like mine is pretty much saying take it up to franchise Take responsibility for your business and fix your management.alot of the 1 star post are recent. Some months or less mainly.. your response will show how much you care for your customers.

Kim Pierson

2023-11

This was the WORST experience with a Sonic ever. Ordered numerous burgers (on app which is self explanatory) and they were all done wrong. Called store following day to speak to manager to talk to cook (maybe was training) and find out who the GM was of this store since it was not a burger, it was 6. Could you imagine my surprise to find out that the GM, Oscar, was the one that cooked it?! Left my number for Oscar to call back and he chose not to. Apology was all that was sufficient. Didn't want my money back yet this store does not understand or comprehend customer service. I grew up in a small town and this GM can either make or break having a Sonic there. This store has been open since 2014 and with this store's leadership, how long will it stay open?!? Dairy Queen will get my business when I drive thru Idalou again. Only positive was the young man that brought the food out. That was his raising and not training.

Gary Arthur

2024-04

…More

Nico L

2023-09

…More

Bo Ramirez

2022-05

Waited 20 minutes for a number 10 an a sundae. Said it was made fresh and got burnt old fries.Smh

Ofelia Martinez

2023-05

I ordered popcorn chicken & my first thought when I received my order was oh no!! You could tell the chicken was old! I maybe got 4 pieces that were edible! The rest was too hard! I love their drinks & ice cream. Staying away from the food!

Belladonna Killer

2023-05

I will literally have a pleasant experience every single day at this spot, EXCEPT on Sundays. Rude staff that ignores me to the point I have to leave last week, and today getting cut off and sarcasm when I address my order was not finished. Had to correct the person taking my order several times, and was met with sarcasm. I've been in the service industry, so I get it, but kid you hate your job, ESPECIALLY on busy mornings like Sundays(where the money's at) maybe find something else. It's literally only ever a bad experience on Sundays in idalou.

Leonardo Vargas

2023-05

…More

John Burk

2023-05

Ever wait 15 minutes for a food order with a 6yr old who needs a bathroom?They literally said "Sorry, we don't allow customers to use our restrooms"That's their choice, though I hope they don't expect positive reviews on the customer experience.Be more human, Sonic.

Joseph Gonzalez

2023-05

TERRIBLE!! Everytime I go and press the button it takes them about 20 mins to answer doesn't matter if it's busy or not!! They barley give you any food and never give you marinara sauce!! 6 times I've been and I've always asked for it and it never comes. Bad service bad place to go. Drive a couple more mins to get a WAY better sonic shut this one down or hire all new staff!!

Jeremy A Walker

2018-05

Some sonics disappoint, but this one is awesome! I commute from Lubbock to Crosbyton a few times a month for work, and I've always been impressed with the quality and service here!

Ronnie Speck

2023-05

I am just done with rude customer service!I pulled up to the speaker to place my order. I began my order with a sausage, egg, & cheese burrito. Before I can say more , the young lady “is that all for you?” I say no and move on to my next item! A toaster combo with tots and a diet DP. Before I can tell her how I would like my toaster, she rushes me to the tots and drink! She kept interrupting me as I was trying to place my order with my preferred options. 99% of the time when you place an order , they don’t listen to you , they get the order wrong! Where has the customer service gone! If your workers are stopping people at the first item , then your ticket averages must suck! Upselling? What’s that ? Polite interaction with guest!Stop rushing orders and listen and take care of the guest! Needless to say, I would like to say I will not be returning to this location, but let’s face the facts , this happens everywhere.No one cares and I can assure you that nothing will be done to correct this issue !

1luscrew

2023-09

…More

Juan Arroyos

2023-08

…More

Rebecca Jayne Rogers

2022-05

Great burger!! The fries were perfectly cooked and the salt was on point on the fries!! The bun was fresh and topped the burger off nicely! The onion rings were golden brown, crunchy with a tender onion that almost melted in my mouth! The Chocolate Dr. Pepper was heaven!!! Yummy!? Great job today!!

Brittany Deleon

2023-05

Ordered grilled cheese and got grilled bread. Like where is the rest of the cheese?! This place has really gone downhill.

Gabriel Cavazos

2023-05

I thought it was kind of weird that there were no people parked in the stalls. I also thought that it was weird that two employees were cleaning the screens and around the stalls. This time it's usually pretty busy, but not today. I pulled in a little after 615 and pushed the red button. Noticed a customer pull in a bit after I did. Look over and she's moving to another stall. Still the two female employees are cleaning, trying to avoid eye contact. I look over at the customer that had moved and she was pulling out. I look at my screen and noticed it was off, red button was off. I noticed employees through the window moving about.Here's what really gets me about this location...Only once in a while do I get what I actually order. Be it a drink, shake or meal. But today just rubbed me the wrong way. If the store is going to be shut down for something, LET THE CUSTOMERS KNOW.Today's interaction didn't deserve the star.

Joyce Arthur

2023-05

I purchased two route 44 drinks with extra cherries. They charged me for the cherries and ripped me off. They gave us only one for each drink. Its becoming a habit. I have decided not to continue to use this Sonic in Idalou anymore. Buyers check your purchases.

My_Family_Tree_Of_Life

2023-05

Food is good but they ALWAYS get something wrong with the order. 😏 10/20/2022 update: What little quality was offered by Sonic in the past, its gone out the proverbial window. Prices soared and quality declined immensely. The food was lousy, horrible. I will NEVER dirty my mouth on another sonic menu item, at least not at this least location. I wouldn't doubt this company closing in the near future. Sad.

Bob Ayres

2018-05

Service is always good, and friendly. They notice and compliment details about the your car. The food is great. Eaten there many times, and the food is always neatly made and warm. The only issue I ever had is stall sixteen sometimes does not work, so dodge that stall.

Sandy Yates

2022-05

Was passing thru and had a late lunch. The place looked really nice and clean I have never seen a actually drive thru at a sonic. Food was okay we had foot long chill dogs and they put our mustard on the top so it was everywhere and we didn't get any napkins.Car hop needed to smile

Henry Christy

2022-05

It sucked. Hot dig was cold hardly any chilli on the hot dog. The diet cherry limeade i usually get was so bad i couldn't drink it. Threw the entire thing out in the parking lot. How do these people stay in business. Food is horrible.

marko villalobos

2021-05

The receipt was correct but when I got home I realized my burgers were all wrong. So I had to drive back to the sonic for them to correct my order. On drive back I ate my fries thinking they would just refill them for the inconvenience. They did not. Poor customer service. If you fkd up, just redo the order.🤯

Elijah Coker

2020-05

I do not recommend this Sonic at all. We waited for about 10 minutes to have them take our order and the people next to us ordered way after. They got there food before us and we waited 20 minutes for a little thing of mozzarella sticks. It sucked.

Cynthia Montes

2022-05

I’ve lived in Idalou since they first opened this sonic. Never have they had worse service until now! This is the third time I’ve gone and have got my whole order wrong. My fries were half way cooked. My daughters popcorn chicken was over cooked so hard she couldn’t even eat it. My burger clearly said no onion and cheese and it still had both. It’s not even worth going back and complaining Bec they do nothing about making the food better!!!!

Carlen Beedy

2022-05

Cold coffee but girl made some fresh. No sugar or cream offered.Nothing but drinks at 9:00 am Monday morning.I do appreciate that they try to employee young people.