3.4 (52)
12611 S Gessner Rd, Houston, TX 77071
(713) 266-1853
walgreens.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Nancy Uche
2022-05
I came here today to get the flu vaccine. The pharmacist and staff were very friendly. I also did a little shopping. The store is very clean and organized. This is a busy location so they tend to run out things quickly lol. They had my favorite moisturizer so I grabbed a couple.
Lillyanne Specht
2023-12
This pharmacy is the worst I’ve ever seen. The pharmacy staff put me on hold for 16 minutes the first day and 22 minutes the second day. When they stop putting you on hold since you can hear every time they do, the staff is rude and won’t provide any help or assistance even though they kept you waiting.First they cancelled my order without calling me, when I called to understand the reason they changed the status to delayed but still charged my insurance immediately even though they didn’t have an ETA for my medication to arrive to their location.Lack of customer service skills and charging insurance before having the medication or even knowing when the medication will arrive caused delays and a waste of time for both parties. Do better.
Adela Camacho
2023-05
Don’t order curbside pick up here, Cashier and Photo department don’t care about your time, I literally had to walk inside waited in my car about 15 minutes after I had called and confirmed I was outside, after I walked it went straight to cashier no one was in line, so he could’ve got my order but no, then he still says ma’am curbside pick up is on the photo department, walked there and there they are 2 guys chitchatting one name Chris was fixing the copier machine the the other was changing the trash bag, I’m guessing a trash can is more important then a customer, and pretended not to see me, he was even talking about cleaning the restroom🤷♀️like come on now
usman Alli
2019-05
This is by far the best Walgreens store ever. I'm very lucky because this store is close to my house. The employees here are very dedicated and customer oriented. One employee however stands out, Alisa! She's courteous, patient, and well informed about the products and services of the store. I have lost count on how she has been very helpful not to only me, but to other customers. I hope other employees can emulate her commitment to excellent customer service delivery.
Shakira Atkins
2019-05
Would be 5 stars but the website changed the phone number on my balance rewards points without any authorization from me the day after I set the online account up. Now I'm getting the run around from customer service while I try to get them to resolve this issue. Otherwise we visit this Walgreens often because it's my preferred pharmacy and it's located right across the street from our house. The in store service is fast and efficient plus friendly at the same time.
Mark Newsome Agency
2023-08
The Pharmacy customer service is slow and inefficient. Called in a prescription on Thursday and won't be available until Monday. Uncooperative pharmacist on hand...
US WILLIAMS
2022-05
Drive thru pharmacy is a joke, they are so unprofessional. Speaking with them left me with the impression that I was bothering them. Also as I was asking them a question they cut the mic off as she's looking me in the face.Ok, that's ffg ine this will be the first and last time.The inside store associates are always kind and helpful.9102021 at 4:25 pm
Erica Ferman
2023-05
Worst pharmacy ever , never answer calls they make you wait for almost an hour . That don’t help at all and very rude
M Rowan
2022-05
We've been going to Walgreens for decades for our prescriptions. But this year something changed. Every prescription is automatically set to auto-refill, even when it's unwanted, and when you try to cancel, next month it's back to auto-refill. After complaining numerous times, it still continues. Time to switch to any other pharmacy.
Angela Brounchtaine
2019-05
I have been coming to this walgreens for 6 years. Today, after leaving the emergency room, Jymmie in the pharmacy humiliated me.I almost passed out waiting for my prescriptions. Jymmie as soon as I finally got to the counter 30 minutes later, told me that my prescriptions would not be ready until tomorrow. Thank God the pharmacist heard her and said we will get it ready today. I felt like I was racially discriminated against by Jymmie. I have never had terrible customer service at this walgreens until today. I am very disappointed.
HTL
2020-05
So good to see this pharmacy is as driven as it always have been. Providing excellent customer service!Other locations could learn from this pharmacy best practices... providing excellent quality service to customers!!
Cassandra Parker
2020-05
The staff is awesome one of the pharmacist she is very rude Black!!! Very unprofessional an getto.Also the store manager hanging out in the pharmacy with her being rude an getto supposed to be on the store floor.Why she hanging out in the pharmacy???????? No reason.Very disrespectful to me i was confused cause i never been through that before at any walgreens.Been coming here for over 10 yrs.never again!!!
Bradley Selke
2023-05
The Pharmacy staff at this location are the most incompetent. Lost two different Covid tests and seem to be annoyed when customers actually show up.
Gabriel Wong
2023-12
Convenient and customer service is always great
Maritza Marin
2022-05
Drive through very unprofessional. Who ever answered the phone in the morning was very unprofessional as well putting me on hold without telling me anything this will be the first and last time going there. I still have to go back because they are in lunch mind you the paper said they go to lunch at 2. I went at 1:30 and i didn’t even understand the lady and she said something and hung up did not wait for me to ask any questions.
Harry Connor
2020-05
Pharmacy is horrible people who do not know how to speak English very well are filling your prescriptions waited in line for 20 minutes to pick up a prescription I re filled online..... If I were you I would stay away from this store and go to one of their competitors CVS or sams or even Walmart
Kim Say
2018-05
They always remember me and they're always so pleasant and nice and kind to whomever picks up my prescriptions thanks for being so positive and wonderful
Miss2umister
2023-09
Good variety, drug store favorites, good staff.
Sara Davis
2023-05
Pharmacy- doesn’t give option for receipt even though I get asked EVERY TIME. Smh Brittany
Quinesia Johnson
2017-05
A cheerful, helpful staff with effective work. The pharmacy is a dream---- they're like lightning! :)
Felicia E Jones
2018-05
Horrible drive thru service. The wait time is 30 minutes to an hour before someone acknowledges you at the window.
anours1 mat
2022-05
Pharmacy is horrible people who work there, no customer service
Alvies Carter
2023-05
Very helpful with prescription orders!
Chichi O.
2019-05
Good customer care
Z Baby
2023-05
Horrible customer service in photos by Chris. Lousy!!
Anthony Dewstow
2017-05
Always clean. Pharmacy people always nice.
Rosalyn Zenon
2020-05
EXCELLENT STORE FROM MANAGEMENT STAFF TO STORE CKERKS. VERY SENIOR FRIENDLY.
Junior Majano
2022-05
Closed 20 minutes earlier then regular store hours.
Chelly M
2020-05
Team is very helpful when you have questions.
Dylescia traylor
2019-05
Pharmacy is horrible 😡 they are slow.
| Monday | 8 AM-9 PM |
|---|---|
| Tuesday | 8 AM-9 PM |
| Wednesday | 8 AM-9 PM |
| Thursday | 8 AM-9 PM |
| Friday | 8 AM-9 PM |
| Saturday | 8 AM-9 PM |
| Sunday | 8 AM-9 PM |
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