The Pet Stop

Le Van

2023-12

High quality food and pretty much the same price ranges like those corporate stores, some items are even more affordable than them big names. I was personally consulted by the manager who appeared to be very patient and passionate about what he does. He provides a lot of educational information that helps me tremendously in catering my pups tastes. I have one 6mo pup and a 3yo and they have different tastes. They both finish their food in like 5 mins. I mixed the new with the old kibbles that I bought in Sam's Club (the company brand) and so far so good. Didn't have any problem. Even so, the manager told me if for some reason, the pups don't like their food, I can exchange to something else to their liking and the opened bags will be donated to a local shelter. (It's so thoughtful of them). Also across the shop you can see posts about dogs and cats that are available for adoption or in need of help for treatment.All and all. Support small businesses, y'all. They have done so much without people noticing their goodness, so at least all we can do is to support them.

lorena santos

2024-02

THE KINDEST people I’ve met, (Angellea) her kindness is out of this world! Her dedication to help, her knowledge, tips and best suggestions to fit your needs are right on spot! Strays thank your amazing help and wish your business prosperity always!

Lati O

2023-06

WORST EXPERIENCE EVER! I walked in this establishment with my pup and was not greeted, walked the entire store and not a single word from the staff. I went in after looking at the reviews and decided to go to another pet store nearby on San Felipe. Rude, and unprofessionalism at its finest.

slowness

2023-06

Superb knowledgeable small local owned store. Please be patient if they are busy as they give solid personalized customer service. As a first time puppy owner, I love them and they have helped me tremendously. They have great knowledge of other local resources (trainers, day care, groomers, parks) They have taught me many Tips and tricks to improve living with my new pup!Local resources like this are beautiful.

Wynden Tess

2023-05

I love this place!! I always shop here because I like to support small business’s and keep it local. They have everything you need! The owners are so kind. ❤️

Kimberly Harvey

2019-05

Excellent customer service and support ;-) So friendly and knowledgeable. They helped me to find a nice carrying bag for my Pomeranian puppy Angel and teething toys and treats all while on my lunch break ;-D So thankful and grateful for their care and generosity. Will visit again. Kindest regards, Kimberly.

C. Eichler

2021-05

This place is our go-to for dog treats! They have a great selection of natural, non-rawhide chews and treats for big and small dogs. The best of all is their prices are very affordable. The staff are always friendly and happy to see us.

Janell Peyton

2017-05

I have purchased several items from The Pet Stop previously but I had never tried to return anything. Last weekend, the owner was there and helped fit my small dog with a harness. It is composed of small type ribbons and it broke after 5 days of my 11 pound dog wearing it when he walks. It broke twice and I fixed it the first time and then it broke again and was not fixable. It appeared to be flimsy. Yesterday I returned to the store to return it and the tall man who is always there said they do not take returns and then accused my dog of chewing on it. After it broke and a ribbon was dangling my dog did chew on it a little but he did not cause the break initially. There was no talking to be done. Period. They do not take anything back. So be careful people, you have been warned. If a store will not stand behind their product and refund your money on a faulty item, they are not worth my wasting my time and money there.

Abigail Solano

2021-05

Knowledgeable service!This place might be small but it has just what you need for your furry babies. As a brand new pet parent of a 10 year old Dog and a stray cat who decided I needed him, I was kinda lost when it came to food, litter, toys, treats. But the nice guy who works there is suuuuper knowledgeable about everything. Our dog is a little on the special side so we have a ton of questions and the nice guy at the counter is always up to helping us out. Plus they're independently owned! Better to support a small store than a chain where no one really seems to know whata going on. I'm not sure what the guys name is but hes super nice!!! 🤦🏻‍♀️ guess I should ask smh.

Steven C

2020-05

Very knowledgeable and friendly staff. Bring your pup and they'll help you fit the different harnesses to find one that fits appropriately. Big box might be cheaper, but good luck finding this level of service.

Corey Gunter

2023-05

The owner is helpful beyond what you'll find at a larger chain. You might pay a bit more, but it's worth the product knowledge the owner has.

Prarthana Durgam

2023-05

Owner is super helpful and knowledgeable about the products at the store and patiently answers any questions you have. Have purchased several quality dog and cat items.

Ann Hood

2023-05

Really great store. They are very helpful and they love their pets for sure. Excellent quality stock.

djw8888 (Jeanne)

2017-05

Always helpful and very well stocked when I visit. A great alternative to the standard American diet for pets. My cat has food allergies, and they have limited ingredient varieties, which helps a lot.

J edd

2015-05

I'm not sure if these reviews are read by the store owner, but I'd like to take a moment to detail the events of my LAST visit.On a previous visit I had purchased a dog car seat, that turned out to be to small, therefore, I returned to your store (10-Jan-2014) to exchange the car seat for the larger size. As I entered the store, the employee asked if I needed help, I explained my need to exchange the dog car seat for the larger size. At that point she informed me that POLICY on dog car seats is that all sales were final. This was the first time ANYTHING like that had been mentioned to me and when I inquired about why I wasn't informed of that when I purchased the car seat. The employee said something to the effect that they should have told you that when you bought it and then pointed to a sign that was more like a postage stamp (in that you had to really look for it to see it while you are double checking items you are being charged for, getting your payment ready or looking at the counter items for one last accessory) with lots of wording on it near the register. She further stated that there was nothing she could do and that the owner was not there that day.For better customer relations, might I suggest the following:1. The owner should NOT be the only person that a customer can speak with about a special circumstance.2. EACH of the items in your store should be labeled in a fashion that the customer knows they are purchasing a NON-returnable item.The item I wanted to exchange had been put in the car once at which point I concluded it was too small and NEVER used it . Had the employee bothered to LOOK or even ASK any questions before she RUDELY said NO RETURNS and NO OWNER HERE today statements, I might feel that AT LEAST an effort was made to assess the condition of the car seat before making a judgement on its status to be RETURNED or NOT.I plan NEVER to come to this store again and I see no reason at this point to advise anyone I know differently, since other stores like Funny Fur, PetCO, PetSmart, Amazon, etc. do accept returns on this type of merchandise.I've been treated rudely, not properly informed that the item I was purchasing was non-returnable (which I think is getting close to the boundaries of fraudulent behavior) and lastly stuck with an expensive dog car seat that is too small for my dog and therefore UNSAFE to use. I certainly understand having a no return policy on certain items, however if the customer doesn't know that policy (said policy is NOT EVEN PRINTED on the receipt) until they try to return it then what good is it?I think a fair evaluation of the return should be accommodated prior NO RETURN response from your store.If contamination from one animal to another is reasoning behind your NO RETURN policy on certain items in your store, might I suggest there are several (some which you may have in your store) disinfectants (without damaging the item) that could be applied to these items to counter that concern.I'm sure I will NEVER hear back from the owner on this matter since you already have my MONEY and I'm sure that's what its all about for you.I'll be posting this as an OPEN letter on various web sites like Angie's List, Google, Yahoo, Better Business Bureau, etc. just to make sure future customers are informed on how The Pet Stop does business.

Jessica Vetter

2020-05

While a little pet store, they have a more personal feel to them, and a nicer selection of collars in my opinion. The owner is super nice and I always enjoy coming here with my dog.

Jane Mason

2022-05

Really prefer this place over the pet box stores.. Better more reliable choices in frozen pet foods and toys... Clothes...bowls and beds.

Lance D

2018-05

Excellent customer service and incredible product selection for picky pets. Will help you with issues you’re having with your pets diet or behavior.

Dana Hammer

2023-09

They are closed on Sunday and less stock than before. I had to go somewhere else.

Sonya Sullivan

2019-05

Love this small business! Great customer service! They carry the better quality brands of pet food.

Stephanie Carolyn

2019-05

I love this shop! they have enough product for your pets needs. I love the place is beautiful and inviting.

2918. Zariya Rubab Ratry

2023-11

Very clean, newer, and lots of goodies for the pets.

C Bass

2017-05

Friendly service, only place in town that carries the brand of food I feed my dog. A little pricy, but worth it.

Gru Humphries

2014-05

I mean it when I say that you guys have everything in here. From the small items that the pets may need or want to the items that are essential to all pet owners, this place is the best.

Sheven Poole

2023-05

Will take donations of unused food and used pet accessories to donate to animal rescues.

Suzy Q

2017-05

They have a reward card system. Seems nice, a little pricey but quick in and out with a good selection.

Carol Carr

2014-05

I like that they really have the whole lot that a dog may necessitate in here. They have cages as well so all is all set if you go in here.

James Flodine

2020-05

Best little pet store in Texas !

kimberly gomez

2021-05

I had a question what age can you work here ?

Amy Karmout

2023-05

Beautiful store