PetSmart

Barb and Bob D.

2023-05

Pretty large Pet Smart. A bit old and funky smelling but that may be due to all the dogs and the clean up required from dog accidents good supply of cat trees. They have the solid trees with carpet as well as the trees that require assembly. More dog products that cat products. Nice area for dog training.

Mary Redmond

2023-06

I love my pet and I love Brooke! She is an awesome groomer! So friendly, professional, knowledgeable and loving to my fur baby!

Albert Gonzales

2023-09

Stayed in Houston for the weekend and had to leave my boy here overnight. Reserving, check-in, and checkout were smooth. However, it's worth mentioning that the people here are amazing humans and treated my dog with care and attention that makes him and me feel good. He seemed to be really happy when I got him back. He's an excited pee type, so I was a bit embarrassed. But they didn't humiliate or cause unease. Overall experience was great.

Nikko Poppin

2024-01

Friendly staff. Loved on my English Bulldog Pup! He had a blast. The 2 young ladies were so awesome! I went at noon on 1/3/24. Give those ladies a raise!!!

Wanda Blue

2024-04

Love coming here. They have my foster dog prescribed food here in stock!

Ryan Aldrage

2024-01

Can you PLEASE update the fish aquarium set up because those fish just keep dying every time I come here, and I'm not talking to the store employees, I'm taking to petsmart as a company PLEASE DO BETTER! Otherwise the store is good

Natalie Novak

2019-05

My dog stayed at the Pet Hotel for a week. They did a great job with her. She got lots of play time during the day. They even wrote a report on her time there and washed her bedding before pickup. The rates were reasonable on top of everything.

Chase

2024-03

I took my dog here for an ear infection.$228 for a visit and a tiny bottle of a week's supply of ear drops!

Louis Rodiles

2021-05

Wow, just amazed. I purchased a fish tank for my 4 fishes a little over a month ago. Recently, I was having some territorial problems with my fishes. On my way home from work I stopped at At the West sloop Location. I was lost trying to find a solution. Dennis approached me with a friendly voice and kindly asked if he could help. He listened attentively to my problem and inquired about what type of fish I had. As soon as I showed him photos he automatically knew what type of fish I had. He knew they were African species of fish. I HAVE A FRONT CICHLID, 2 RED ZEBRA AND A PEACOCK FISH. He also gave me information on life plans for my fish tank. What I thought might be a nightmare trying to find some thing for my fish tank it turn out into a delight thanks to the help of Dennis. You don’t get this kind of service very often. A man of etiquette who takes pride in his work.

Taj McWilliams

2023-05

Will definitely never shop there again, Raygen is very unprofessional as well as Morgan. I was interrogated when trying to buy a $2 dollar bottom feeder. She said it’s her job to ask questions because they want there fish going to a good home yet there fish tanks where filthy full of dead fish. I have never been treated this way before and will just take my business somewhere else. They have bad attitudes and come to find out Morgan is a Supervisor. No wonder staff are unprofessional. Before asking people about there fish tanks make sure yours are up to par!

Rochelle Harris

2024-02

Left my sweetheart doggie with them several times never had to worry I actually trusted them thankfully!

Joanne Nash

2024-03

They are nice, give me discounts when i try to pull them up on my phone but food is getting very expensive

Joe Barnhart

2024-04

Nice store, understaffed. Couldn’t find anyone for product help

Carlos Eduardo Chacin Sarmiento

2023-05

The place is nice, the assistance from the associates is incredible, thank you Shaney for your kindness and empathy in understanding my situation and emergency with my pet Ellie, this place and meeting those wonderful people again

Michael McGinnis

2023-09

Pet hotel experience was great, staff went above and beyond. We couldn’t pick up our dog u til about 9:05 (typical Houston traffic) and they were kind enough to stay late for us. Very grateful for their kindness.

Brianna Miranda

2023-05

The entire fish section is neglected. If employees can't take care of animals then the store shouldn't be alllowed to sell them.

yamakie dharrampaul

2022-05

Took my dog to the groomers she was jumping and running around before I dropped her off and when I picked her up she couldn’t walk on her back leg since. The groomers said they knew nothing and only would take care of an exam from the inside Banfield Hospital which immediately said she’s overweight and had a born condition of luxating patella which she was never diagnosed with during her 11 years so far. They refused to pay for X-rays since they think it’s preexisting and her only option is surgery. She can’t jump for anything or run anymore without knee popping since out of place. They didn’t offer to refund her groomers fee or take responsibility that something happened while in their care. They blame it on her breed as preexisting condition. Unacceptable and will never take her there again. My dog is luckily not in pain but is now 3 legged trying to adjust until surgery.

Matt

2024-02

Was my go to pretty store for years, but I'm having a lot of issues with expired products on the shelf over the past year or two. Employees shrug it off when it's pointed out. Keeps happening and it's often 6 months or more past expiration.

Taika Lamy

2023-07

Normally I come here to bring my dog to the groomers. I always go with Brooke, who does an AMAZING JOB. However, this time I got Andrea and that was the worst decision. Not only did she charge me an extra $10, because my dog was “difficult to handle”. Not only is my baby sweet, she’s never gotten a complaint. Then when i see her, the cut is bad and I hate it. Her tail is still bushy and not cut and same for her nails and face. I demanded my refund and vowed to NEVER COME BACK HERE. Absolutely outraged

Amber Horbath

2023-08

My dogs sometimes stay at this location's doggie day camp at the pet hotel. Usually I have a great experience but today when picking up my pups, I noticed the girl watching the dogs in the play room kept yelling and spraying the dogs that came near her in the face. When she saw that I was watching her, she stopped and pretended to interact with the dogs and pet them. This made me very worried for what goes on when no one is around. I didn't get her name but she was white and blonde with short hair. If you don't like dogs, don't get a job involving dogs, it's that simple.

Susan J

2023-09

Booked a training class with them, went to the first class and were told class was cancelled. No notification was provided. We waited for 15 mins as there was no store manager. Finally after about 30Mins of waiting they refunded our payment!! Please do not waste your time with this incompetence.

Zaida Orellana

2024-04

They have friendly people working .the store is very clean .

Shardá Crawford

2023-05

This review is for the fantastic ladies in the Grooming Department Lisa and the team were really amazing in assisting with my pup and his anxiety. Their patience and welcoming spirit really made me feel reassured that we were in the right place.Thank you so much!

RaeraeMeowMeow Meowingtons

2018-05

My first time at this location was Meowmazing!! I popped in a bit late on a Sunday and the staff was SO kind and helpful. I didn't ever feel uncomfortable in the least. I was able to visit the kitties and get what I needed without getting kicked out. Thanks Y'all! I enjoyed my visit!

RCA Prat

2023-12

Friendly. Clean and orderly. Always have my dog food variety.

Tammy Pearce

2023-07

Employees have no idea what they have in stock or where anything is- makes no sense. They instantly try to tell me the items that i am looking for need a script. I was looking for Pro plan hydra care. No script is needed. I had to search high and low for this item because the employees don't care to look and don't know their products. The store isn't that big, and the cat section is very small.

NO ATTACHMENTS

2024-02

Outstanding customer service and staff with first class service 👏🏾.

Gray Fox Frank Jaeger

2023-06

Morgan told me that they couldn't sell me a bird because the store was closing in 5 minutes. that's all. no sorry for the inconvenience, no explanation, just a rude no. when i reminded him about customer service and atleast don't be rude he said "o you are going to be like that " and stormed away. When i asked him for his name at the end so that i could report his rude and aggressive behavior to his superior he gave me his name and I asked the other employee who told me she would call someone to help me get the bird she stared at me and smiled and morgen rudely told me to stop harassing the employees..i asked for her name once so that I could report it to the superior....Rude, aggressive, and defamatory and inflammatory staff. unprofessionalism at its finest.

Nancy Flannery

2023-05

I tried so many different grooming places for my dogs and I am surprised that this Petsmart does the best. But it's hard to make an appointment with them so you need to book in advance. If you r lucky you can get the service at the same day but usually you need to wait for another week

Heather Gillentine

2023-05

My big complaint is that PetCo stopped carrying the ONLY brand of food my cat will eat. PetSmart to the rescue! Every time we go in, if the supply chain hasn't cursed us, I am able to the food needed for my cat. The customer service is on point, and they are always friendly, and I love to look at any of the pets they have currently for adoption.