Petco

Jason

2024-04

There is an assistant manager here with a very bad attitude.I was delivered the wrong items and I came to the store to exchange for the right ones.There was no manager or employee within sight to check in, just counter personal, just to make sure they knew that these were items I was bringing in for exchange, so I waited in a long line to speak with someone. You want to check in with someone to make sure no one thinks you are shoplifting, before you start looking for the right items.I get to the counter and explain the situation and she tells me that this is my problem, but not something for which she can help me. She asks me how she is supposed to help me with this. I say, how do you not understand what i need.Guys, you have got to treat your online customers as your customers. A customer like me has no way of knowing what to do. Home Depot has a customer service line right when you enter for exchanges, as do Best Buy, and grocery stores.I calmly try to explain the matter to her and why a customer does not feel comfortable in this situation just coming in with a box of items mistakenly delivered to my house before I look for the right items, and she backs up 6 feet to do the COVID passive aggressive distance thing that was common during 2020. This is bad.Please fix your ordering process and don't make it so difficult to return/exchange items when you screw up my order.Your stock is down from $26/share in 2021 to $1.66/share as of April 20, 2024. I am a frequent shopper and I spent $200 every week and a half to two weeks. You sent me Cat Litter instead of special hay Rabbit litter pellets. This is not a small error and gives away a lot about the ppor management throughout your organization. Online ordered items are frequently picked at the local stores. They are far apart in the stores cat is far from rabbit. The pellets are hard to get often and are not available now at the store where I returned the cat litter. I suspect that this ordering mistake was intentional to complete the order because the rabbit litter pellets were not available. Then I have to drive to the store and deal with understaffed, undertrained, and unruly employees. No wonder your stock is down.

Lori Board

2023-09

We took our rescue here for a bath and trim by Shannon. I specifically asked that they not use any fragrance on her because we have dogs at home with fragrance allergies. Also requested they remove the small areas of matted fur behind both her ears. Was assured it would not be a problem. When I picked her up, she smelled very strongly of vanilla. I was pretty upset. When I started feeling behind her ears, it didn’t even look like her head has been washed and the matted areas were all still there. She was there 2 -1/2 hours. That’s not a long time, but they could’ve at least washed her head and trimmed up behind her ears.Ask for Ryan if you want a great grooming experience. His schedule was too full at the time I booked the appointment.) (2 stars because front desk person was efficient and helpful.)

Kenneth L Gabriel

2024-04

My nearest location. It's neat, welcoming, and fully stocked every time I've been there. The staff is familiar with the items in the store, especially the food, and can effectively vocalize objective information about different types of food.

Ajahne J

2023-08

So far ive had a great experience with this location and grooming. Marlene and ryan really understood the assignment! My girl Penny is gorgeous!

Kwan Ng

2024-04

A lot of aquatic selections.Most importantly, your friendly staff, Daisy, she always wear a nice smile and always step forward to ask do I need assistance and suggest me different alternatives.This time, I bought a Fluval 307 filter and I am happy about the performance.Hire more Daisy type of staff.

Ysis Moreno Jr

2023-12

The ENTIRE store is amazing and friendly and extremely helpful.The ENTIRE staff is fenomenal and my girl Anna loves them. EVERYONE is A1!Has been my home 4 days a week.Thank you!Jr

Nikki Durham

2022-05

Everyone that worked here at this location was so helpful and nice ! Best experience at a pet store. Found a new part of the family and got to see some cool animals with my son. Employees here would be the reason I come back again and again. Can't stress how polite and nice they were. Also very knowledgeable. Thanks for helping my son and me!

Jocelyn Christmon

2023-05

Ryan, thank you so much for taking such great care of my baby girl Laila. This was her very first time going to the groomer and I'm very pleased with how it all turned out. Great staff, great service. I can't thank you enough.

Joy Len

2024-04

Wanted to check out & the 2 ladies up front just kept looking directly at me but wouldn’t come to the register. Playing on the phone with AirPods in. I just put everything down and left.

Anne Clark

2024-04

Crates of dog food was on 1 aisle of the parrot (bird section) plus the aisle with the parrot food had a long cart with wheels and I had to push it out of the way to get my parrots food. Probably would not have bothered as much but this is the 3rd time out of the last 4 times I came to buy food for my parrot that I couldn't get around easily, and it is a safety issue.

Austin Hayden

2024-03

“We don’t accept mice rn, we don’t have the space currently”. I was told this as I was looking at an empty mice habitat… Lying to your customers is never a good policy. Especially when your just to lazy to do your job, respectfully go f yourself 😌

Angel Lofton

2023-10

First time coming to this location since my regular one was not available. I will come to this petco from now on cause Ryan did an awesome job!! My Kimi looks adorable and he even put pigtails❤️

Bernardo Salazar

2024-04

Last Tuesday I received the devastating news my beloved Ben has cancer and no amount of money will bring him back to health. Crushed, I headed to Petco to get him a fresh collar since I wanted him to look nice and pretty before letting him cross the rainbow bridge.Honestly, I was numb, with tears running down my face, incapable of choosing the right collar. One of the staff, Michael if I am not mistaken, approached and showing the utmost compassion, helped me to take the right one and provided solace. He also gifted me a bag of treats for Ben. I will be forever grateful for his great showing of humanity, which is getting more difficult to find these days.PS. Ben passed away on Jan 23, 2023. He loved and wore his cute new blue collar from Petco until the end.

Joni Hamilton

2024-01

The associates at the 1960/Veteran's store were amazing! They were knowledgeable and super helpful with my kids getting reptiles. The store was clean and everyone was pleasant.

Liz Meicher

2023-06

I love the way they cut my fur baby nails. This lady was so talented even for fur babies with black hard to cut nails.However I was NOT IMPRESSED with their walk in clinic they have for small issues. I was promised several things for my cat and NOT ONE TASK WAS COMPLETED. COMPLETE WASTE OF TIME. They are a mobile vet so I don't blame Petco but It is in their establishment hence 2 ⭐ ⭐

Carolyn Peterson

2018-05

This store has great merchandise & the staff is wonderful!So many wonderful toys for all your animals.They also hold Cat & Kitten Adoptions on the 1st Saturday of each month thanks to Operation Pets Alive Rescue (2-6) Check them out!! We are always needing Good Loving Fosters!! Thank You Petco for supporting Operation Pets Alive Rescue!!

Epic Beautee Lounge

2024-04

Each visit is always a great experience! Customer Service is always GREAT!!!

supersonicsam1

2024-02

Be aware that petco will overcharge you at the cashier. Prices marked in the store are incorrect and end up costing more at checkout. Always a pain telling them the price is wrong and even had to walk out because they wouldnt honor the price.

Liza Simeen

2023-06

The people working there, are creating any issues to the customers through the whole process. It is my mistake going to their shop. I would recommend everyone else not to go there and buy anything. For fishes they are creating many problems. Thanks

JoAnn A

2023-05

Big thanks to the 2 ladies Working today. I wish I got there names.. today is Leo’ 2 yr old birthday and you guys made it super special 🙏🏽💕

Bella CM

2023-05

I drove here for an online order. Staff was helpful and very nice. I was concerned with the size and the cashier informed I could return it to any Petco location. It fit very good but shortly after putting it on she managed to take it off!! :(

Phoebe Nguyen

2023-12

I booked grooming appointments for my 2 dogs online. Later on, I received the message showing they cannot take grooming for either of my dogs, so I called them back several times and nobody picked up the phone. Since they said either of them, I believe they can take 1 dog. When I come, they said they dont have time for her. So what is the point of making appointment here? Such a waste of time and terrible service.

Melissa Mendez

2023-05

Good store to find most of the supplies for your pet. They also offer grooming services.

Roger Elswick

2024-02

I think it's ridiculous that you buy $ 187 worth of merchandise and they charge .10 cents for a bag. Unbelievable.

Veronica Williams

2023-10

My poodle was not afraid. It was reported that he was mostly patient in grooming.

Mari Miller

2023-11

I went to get food for a bearded dragon. The dragon had 2 bulbs for it’s cage so I noticed the red bulb was burned out. I asked the lady working what to do because I was babysitting for a family on vacation. She said since I could not be there everyday to turn on the white basking light then the red bulb would keep him a little warm. All went well once at home but I googled the red bulbs for bearded dragons and it said NEVER USE THE RED BULB. Moral of the story, be careful when babysitting for someone’s pet, especially when you know nothing about their habitat. Once I found out about the red light I rushed over and had to drive over an hour to turn off the red light. The dragon was ok, thank God! I ended up staying that day and letting the poor caged creature use his white basking light. They are supposed to have that light everyday. So the attendants that help you are very knowledgeable I notice but this lady gave me questionable info. Perhaps the usage of the red light is new info or maybe only one site tells you no to use it and others say it’s fine. Me and the parents are confused now. I will get to the bottom of this as I do consider caged pet’s vulnerable to their owners lack of continued responsibility to keep them safe. If you get a caged pet, remember it is living in a prison.

lorenzo johnson

2023-12

My experience is always great. Everyone is always helpful and make sure that me, and my dog is always well taken care of.

Jeremy

2018-05

Well stocked, plenty of parking, staff was friendly and helpful, store was clean, check out was quick.

Walter Melgar

2024-04

Got my all my hamsters from here. They love their home🐹

cornelius murphy

2024-04

These new friends that waited on me gave me a nice feeling of belonging.Thank you.