PetSmart

Brianna

2023-12

I love the grooming service here, my dogs always come out of that salon feeling and looking fresh!!! The employees are super sweet and helpful, I can tell they take great care of our dogs during their appointments. (The first 2 pictures are them after their haircut and the last 2 are of them before their haircut).

KC Clark

2023-08

I had to run to get some last minute supplies for our vacation. I was looking for training pads and female diapers and the male belly band. They had a very limited selection and didn’t have my dogs size. They had bulk quantities with the high price with no other options. I found one male belly band on clearance one size smaller. So I bought them and got home to find out I was right I should have left empty handed and went to Dollar General or 5 Below.

Na Xeli Gutierrez

2023-05

I just want to adopt all the kitties! They are so lovely! Is a good store with enough selection of brands, you can find churu and hills. The only bad thing is they didn't mark a discount, we brought a big bag of dry food and they charge the full price.

Forever Z

2024-01

Amazing customer service! Walked in to buy my 7 year old birthday boy a hamster and right away was greeted with excellent customer service by the associate (Haley) was very helpful with the process of explaining the do an don’ts with these babies, From what they eat to where they sleep down to what we can use for there bedding.😊Thank you Haley!!I sure will come back again,The cashier I can’t remember her name, she was very nice,They made us feel very comfortable to shop at there petsmartThank you ladies!

Regina Lynn

2024-04

PetSmart seems to have pricing- integrity issues.I've only ever shopped at this location, but every time I'm in the store I get charged for something incorrectly.Today, I primarily went for the PetArmor Dog De-Wormer because online it showed to be on sale for $35.99- IT DOES NOT SAY ONLINE ONLY PRICE ETC. Sure enough, I was charged $56.99. They keep this product locked up so I didn't think to ask the clerk about the price.I also grabbed a bag of cat treats off a clearance table they had set up at the front that was clearly marked $2.47 but was charged $5. something.This happens almost every single time!!!I guess I'll have to start nit- picking the cashiers IF I shop here anymore and remember to check my receipt before I leave the store. Shouldn't have to do that!

Jordan Lewis

2023-05

I had gotten a ball python and a leopard gecko from here both are doing really well and seem happy and have no issues or sickness or injuries so props to the people taking care of them and the enclosures are healthy for them for the time being and the staff are friendly.

Marina Talavera

2023-05

Always great service when I take Scoobi to get groomed. She used to get nervous but now that she’s become familiar with the staff and they treat her good, she’s ready to go lol. Today they gave her a bandana that matched her harness and I thought that was really cool.

S Smith

2024-01

Please do not bring your fur babies to this location. The groomers are aggressive with the babies. They were aggressive with handling my babies and other babies. We were peaking through the side windows and noticed how they were handling them. They have feelings and know when someone is angry or unhappy. One of my babies is so stressed that she has very loose bowels. When we dropped in to check on our babies, the groomer was so aggressive with my baby, and he did not like it. She almost caused him to fall off the grooming table with the strap around his neck.Even speaking with the groomer, I could tell she was having a difficult day. Apparently, she does not like her job. I will NEVER bring my babies there again. I will return to the pet boutique, which I apparently under appreciated. I spent more at PetSmart than I normally spend there, NEVER AGAIN! They actually pamper your babies, treating them with love and develop a bond with you and your babies.Shame on the groomers for handling our fur babies in such a manner. They know they cannot speak for themselves. Their service used to be good.This is a reflection on PetSmart itself and the type of people they hire to care for our furry loved ones.Unfortunately, my baby is having discomfort. In addition, I have an emergency vet appointment this morning for my baby. On top of the overpriced grooming bill, I just paid for.NEVER AGAIN will I subject my babies to this place. This is a reflection on PetSmart itself and the type of people they hire to care for our furry loved ones.Just sad!

Joe Taylor,Jr

2023-12

The store assistant who helped me find my fish(Jasmine) was very nice and was helpful! Remember when it that way EVERYWHERE!! And the young lady at the register, she was pleasant as well. Nice store, nothing but a Positive Experience!

Jonica Murphy

2024-01

Happened yesterday. First off the cashier barely said hi. She didn't ask if I had points wanted to use. I asked her if she can check, and she sighed with an attitude. I asked for cash back. Keep in mind she didnt give me a receipt because my transaction was incomplete. In the middle of the transaction, she said I dont have change and then turned to her co-worker at register 1. She said i dont have change do you? Her co-worker said im with a customer. The cashier I was working with says she will be right with you. She then proceeds to close her register. Her co-worker at register one said you can't move on until you give her the change. The cashier then looks frustrated. They then change places. The cashier at one begins yelling for me to give her a receipt to show proof of purchase. I look at them puzzled because I didn't get one because i didn't get my change. I say i didn't get one she then keeps repeating herself demanding the receipt. Finally, they shuffle through their reciepts to find mine. I will not be coming back here. from cashier because she didn't provide one. At the end of it she did have the change. It could've been avoided. She could've gave me 4 $10 bills which was just fine. That's what her co-worker did. Eva was amazing sad I hadn't seen her. These two just ruined it!!!

Leslie Gomez

2020-05

Ive taken my dog to get groomed here and they did an amazing job even though she is a wiggly worm! I've bought many things here from snacks to beds and my dogs love it. Staff is always friendly.

Kathryn Fehrer

2024-02

Would not recommend for grooming.I’m sure if your pet is in perfect health and only needs a bath, they’d do average work. But if your dog has any special needs, they are not experienced enough to care for them.My 7 year old Pom has a collapsed trachea. This is a very common medical condition in most small breeds and requires no pressure be applied on the neck. I’ve used several other groomers over the years, including other large pet chains, and I’ve never met a groomer who was unable to groom my dog due to his condition. Most just take extra time with him and are cautious to carry him when needed and never put the slip leash over his neck.When I made my appointment, I made sure the groomer scheduling understood his condition and noted it in his profile. I also requested he be paired with a groomer who had experience dealing with this condition.When I took him in today for drop off, I informed the woman checking me in that my vet had consistently advised that I have my dog shaved in order to help keep him comfortable as the collapsed trachea makes it harder to regulate his temperature through panting. The woman scoffed and seemed surprised. When she was ready to take my dog back, she put the slip leash over his shoulder and under the armpit, which is the appropriate method. However, she then proceeded to try and DRAG MY DOG across the floor even as I repeatedly asked her to please carry him. It wasn’t until I went to pick him up myself that she finally made a throw away comment about “needing to make sure his legs worked” and then picked him up. The dog had been on a leash walking around the front area up until that point. Against my better judgement, I let them proceed with the groom and did not leave then and there. I was told the groom would take 4 hours.And hour and a half later, I received a call from a different woman. She let me know she had just started grooming my dog and because he was “panting too hard,” they would not proceed with the groom. Confused, i reminded her that my dog has a collapsed trachea and would breath/pant a lot harder than other dogs. She responded that it “wasn’t good for him to be stressed out so I would need to pick him up.”When I arrived for pick up, the woman who had done my check in refused to look up from her computer. Finally, a groomer I had not met came out. She looked incredibly young and I cannot imagine she has had much experience grooming dogs with any sort of special needs or requirements. She explained that my dogs had started panting during the brushing process and she would advise I take him to a vet for further grooming as they refused to do it. This is why I know she had no experience. Vets strongly advise against sedation or the use of benzodiazepines for dogs with collapsed tracheas as it is incredibly dangerous especially if done frequently. The implication she made is that I have my medically fragile dog sedated to be groomed, which could literally kill him. This is one of the stupidest things an animal professional has ever suggested to me.The only silver lining is that at least they didn’t try to charge me.Find another groomer. These people don’t have enough experience to know what they’re talking about.

Cris G

2022-05

Horrible and inhumane conditions in which fish are kept. Every time I come here, fish look like they're sick, stressed, or dying, if not already dead. Looks like they don't even have an understanding of the aquarium nitrogen cycle or beneficial bacteria. Photos speak louder than words.

Margaret Schmidt

2023-10

We have been taking our dogs to get groomed by Amber for years now. She does a great job with both of our high-anxiety pups.You can also tell that the other employees there really care about animals. Hailey (not sure on spelling) helped me rescue a small kitten I found in the parking lot and gave the baby a safe space while we waited for it to be adopted. The team had the kitten in a safe and loving home by the time I picked up my dog from his grooming appointment.

Lee Knight Jr.

2023-12

Do not take your dog to get groomed if it's been a while and it's matted. The groomer didn't wash him and stopped grooming because of his appearance. Plus, he wasn't very friendly. I had a bad feeling about dropping him off there and I was right.

C Brown

2023-11

Tried to return a big bag of unopened dog food which was purchased online through Pet Smart’s app just a few days prior and purchase a smaller bag (less heavy). It was my fault for purchasing a large bag that was too heavy. Not disputing that however, the store Manager’s poor listening and customer service skills during this transaction made our experience very difficult and unpleasant.

Linh Ngo

2022-05

The staff is nice and helpful, but I was looking through the aquatic/fish sections and I found them in the worst conditions. A lot of the betta fishes they had on display, their containers and water were growing algae so much to the point you cannot see the fish at all. I saw in this crab aquarium, there was so much algae on the floor. Another aquarium was for aquatic plants with shallow waters and I found 2 fishes living in the 1" deep water. I find this extremely concerning. You will not be getting healthy fish here.

Berenize Gusman

2023-05

Jason our pets trainer has been a joy to work with. He's very kind & patient. Milo has learned so much & I can see the improvement.

SashaHRH

2023-12

Employees are great when you can find them. Store needs a deep cleaning in general and specific cleaning in the fish area.

Kyle C

2023-05

Took my Zoey to the Groomer to see Mayra. She got Zoey looking perfect to see the family before Xmas. She did a amazing job, every one complimenting Zoey on how cute she looked!

John Sanchez

2023-05

A little pricey but got some dog toys

Melissa Leda Jones

2019-05

I love the Petsmart in Grand prairie. The service is very nice and most of all...The grooming department is great! I ABSOLUTELY LOVE TRACI J. She is so detailed and the sweetest person. My Brown Sugar has been groomed by Traci J for 3 years now.

Lacy Mowrey

2024-03

Cynthia was so kind and helpful!! My favorite pet smart! :)

Natasha Brown

2024-04

Don’t waste your time with the lazy groomers they have! Take your fur baby to Paw Lofts!

Chris Eickel

2022-05

Got our inherited terrier groomed. It was almost as good as the previous groomer in a small town. But since this was the first time, now we know what to expect and can tweak it.

Jacquetta Sloan

2024-02

Taking my fur baby to training class 😊 at petsmart, her trainer is awesome 👍

Rhenelle Rosales

2021-05

Pet Smart is cool, they have most products available. Associates are respectful and courteous and knowledgeable. I really appreciate that.

DJ

2023-06

The grooming team really deserves no stars. Do not bring your pet here. They are not qualified and want the job basically done for them. I had a scheduled appointment and because it was not convenient for them they gave me a different time frame as to bring her obviously to schedule with someone that would prefer to work with her. I’ve brought my dog in numerous times and her behavior was not out of the ordinary at all. They kept trying to tell me my dog was stressed out which she was not. Not only that they had turned away the dog before mine too. It’s clear laziness and people not wanting to work and do their job on a Saturday and taking it out on customers picking and choosing the work they will and won’t do smh time to find somewhere new.

Dominik Glynn

2023-12

The employees are very kind i go their often to feed my geckos and over all i give it a 10/10

Dani Mer

2021-05

My dog has a traumatic grooming experience with a "professional " groomer in a private own dog salon who end up cutting one of his eyes, ears and messing up his nails. Since 2016 I have been taking him to petsmart and have never had a bad experience with Claudia.