Wag Heaven Pet Supplies & Self-Serve Dog Wash

Lynn InDesign

2023-09

First time using dog bath; excellent and efficient set-up! Staff incredibly nice and sent me home with complimentary A Pup Above food for my chubby Min Pin. The made a customer out of me. Highly recommend!

C Lee

2023-10

I decided all three dogs (my Springer and my mom's labs) needed a bath before taking them back to Austin with me for a week while dog sitting. I called ahead to make sure one of the bath stations was available and to warn them that I was coming in with three dogs. Without hesitation they said to come on over! He was surprised it was only me that was going to wash all three, but I was determined! We were set up in one of the private stalls and, amazingly, I made it though the ordeal by myself. I knew to expect comedy and drama, and the dogs did not disappoint!Wag Heaven offered excellent customer service! The gentleman there was very kind even when my mom's cray cray Choco Lab decided to raid one of the treat bins. SMH!... but it was in true Chocolate Lab fashion, so I told him to throw those on my tab too!I told my mom that we're absolutely taking all the dogs there again because the raised tub and ramp meant it wasn't back breaking work to get them clean, plus the house shampoo smelled wonderful (even though I came armed with furminator shampoo). AND I got her signed up for the punch card program, so we definitely need to go back for that alone.Did I mention that it's a set price for all dogs?! With two Labs and a Springer Spaniel that was a relief because other places charge according to the dogs weight, which gets very expensive if you have multiples of anything bigger than a Chihuahua. I got even luckier because it was International Dog Day and they had a special price on the self-serve baths. Score one for me!The only recommendation I have is, you may want to bring your own apron since the one in my stall was on its last thread. Guess I could've asked for another one, but once I was in the stall with all three dogs... There was no turning back!The layout of the store was pretty standard, and I had I not had three dogs in tow at once (by myself), I may have perused their wares a bit longer... maybe next time when my mom is there to give me a hand.All in all a great experience! I felt accomplished that day and I couldn't have done it without Wag Heaven!

Ron Parks Photography

2023-05

Our family absolutely loves this place ! They have such a large variety of pet supplies, just about everything you could imagine and more. The people there are super nice and helpful, and the prices are very fair. Our adult son, who lives closer to downtown and has two beautiful chocolate labs, he is constantly popping over to their central location behind Monument Cafe to get "Rosie and Stella" food, treats, and toys. If you've never been over there, you should definitely check it out :)

Hannah Mattei

2023-08

First time coming here today. I have 2 dogs and was really looking forward to coming for the self service dog wash. Everything seemed great when we showed up. Lady was super nice and helpful. Thought it was a little strange that for couples they only allow you to use one room. But wasn’t a big deal.About 1/2 through the 2nd dog and I noticed a man standing outside the door looking in at us. At the time I didn’t know he was an employee so I kind of wrinkled my eye brows. He didn’t say anything, just walked away. After we were done and went up to pay I noticed the same man at the register. I think he may have been the owner. He gave us a rather long talking to saying that it’s only 30min it’s per dog. They never mentioned that to us on arrival and didn’t see that rule on their website either. We probably spent about 45min per dog. Not knowing there was a time limit. He said he was going to be nice about it since it was out first time. But still, there was no mention of this prior. Then he goes on to say that on busy days it’s only 15 minutes per dog. So, let me get this straight… couples can only use one wash station. Even though rates are per dog. You pay the same price for either 30 minutes or 15min depending on how busy they are. At 15 minutes per dog that is about $1 a minute! This place is listed as first come first serve. We were told they have this “rule” so they don’t have to turn customers away. So y’all are basically saying you would cut someones time they paid for, so that a customer that came later can enjoy the same service for longer…?. This seems like a bad way to go about business. It makes zero since and was an extremely uncomfortable situation. Got under my skin the more I thought about it after leaving. Not to mention that after all this they tried to upsell us on grooming tools.I am super sad because I really liked the business idea and the washing stations. Was ready to full on give this place my business on a monthly basis. I might give this place one more try because I really wanted to come here regularly. But if the experience ends up being similar I will not ever come back.But do want to say, the lady working there was very sweet and the wash rooms are great and well equipped. Hence the 3 stars.In response to message below from owner. Thank you for responding. 30 min time limit is completely understandable. I apologize for missing this on your site. I would suggest having your staff be more notable about this for first time visitors. A sign in the rooms would also be helpful.I think the most unsettling thing was that the manager stood there looking at us through the door but didn’t bother to knock and tell us his concerns. I would have gladly listened. Didn’t think he worked there at first based off this behavior. The fact that he he made such a big uncomfortable deal about it afterwards was very unprofessional. And the 15 minute thing was odd. And not allowing us to use 2 rooms. There were two open when we arrived. Glad to hear that’s not really a rule. I like your business and our experience prior to dealing with him was great. I will be back but to your other location. I would prefer not to deal with that man again.

Mia N

2023-05

Came for the self dog wash and it was amazing! Friendly workers explained how it worked. They provided all the supplies,soap,towels,treats! I like how it’s an individual room (my dog isn’t the best around other dogs) so it made me feel better that we had our own room. Would definitely come back!

Jennifer Burrough

2022-05

Went here for the first time today and had a great experience! We did the self-service dog wash and I really liked that the bays were in individual rooms. The room was clean and they supplied all the supplies I needed. The cashier was super nice and helpful, he gave me a punch card (buy 10 get one free) and told me about the dog wash happy hour. I WILL be back soon!

Sarah Walters

2023-05

Very very friendly staff! Fair prices. The self serve dog wash station I used could have been cleaned a little better as there was still dog fur in the brush & tub when I got in there, but otherwise amazing & we will definitely be back!

Antonius Vanboekhout

2020-05

Finally a dog store that is useful. We went today to get our German Shepherd and Chihuahua washed in their do-it-yourself wash facilities. They have a top-notch tub with a ramp for my old girl to walk right in. Plenty of water pressure, and great shampoo products to do a great job! I felt really good about the job I did, to the point of comparing it to a trip to the spa; only 60 dollars cheaper. It is also nice to love on your own dogs and not worry about the cleanup. The owners and staff were extremely helpful and knowledgable about the products/food you use and what they sell. One may think that it may be just to make the sale, but I can't help but to feel the genuine care for animals from everyone who works there. The brand food may be the cheapest I have seen around and we buy the best we know of for our dogs. Anyway, we walked out with some great products and a great feeling of having this store close to us. Highly recommended!

Leonor Harris

2022-05

It was our first time bathing our Golden here. The staff was super helpful, provided towels and even let us use one of their brushes. Super clean place, user friendly, with treats for our dog! For the price... definitely a place to go!! We strongly recommend it. We are looking forward to our next time here.

Mary Perez

2023-05

Went to the dog park this morning and my girl was too dirty to come home. We made a stop at Wag Heaven for a bath. This was our first visit. It was wonderful. My 43 pound girl was clean in about 15 minutes. No mess to clean up. Will be back!

Lori L

2023-05

Highly recommend! Our dog did so well in the dog wash. Everything is there that you need- treats, shampoo, towel etc. The tub area has a little door and latch. Our dog struggles with baths, but she liked this very much! Bought two collars and a brush also. They treated our dog like a Queen. Thanks so much for the great experience.

Blake Hamilton

2021-05

Awesome alternative for those of us that like washing our own pets. Top notch service facility and Super friendly and professional staff,

Dana Schubert

2023-05

The salesman was so helpful and Honest! They didn't have what I was looking for but gave me important information on dog shampoo. Did find good treats and a replacement toy. Definitely going back!

Brianda Carrillo

2021-05

The absolute very BEST place in Georgetown and surrounding areas to go for any pet supplies, friendly advice, and self-serve dog wash!!! Hercules and I highly recommend! The owners and every single staff member (I go here a lot) are always helpful and very knowledgeable. My puppy Hercules LOVES every treat and food I bring home, it truly is Wag Heaven!

Danny Maeder

2023-08

Self-service dog wash is great! Nice selection of foods also. One can find Tuckers raw here!

Hanna Huang

2020-05

I took our water shy and bath adverse shiba to use the self wash station here and it was a great experience! They checked in on us and offered treats due to her yelping which eventually calmed when we got to the drying stage. She really enjoyed the hose blowdryer provided.Staff and owners were extremely helpful and introduced us to some raw foods as well as a new brand of dry food we haven't tried yet. I picked up a pet friendly candle as well.

Jacqueline Mendez

2022-05

Although we aren't local to Georgetown we had the pleasure of meeting the proprietors of this lovely store on a layover in Austin. They were absolutely kind and generous to our Roxie and we can't wait to order online! Merry Christmas and Safe Travels!!!

Alysia de Vlugt

2022-05

We had an amazing experience. The self service dog wash is very convenient since they give you your own room. Staff is super friendly and helpful. We will DEFINITELY BECOME REGULARS.

Verne Thibodeaux

2023-05

The staff is friendly and helpful. We have a GSD who is "dog reactive". They are always very good about helping us avoid dog encounters.

Joanna GF

2020-05

This is a wonderful pet shop! There is a large variety of pet food, treats, toys as well as the usual care products. I have a hard time finding Polkadog treats as well as Acana freeze dried dog treats, so when I stumbled upon these at the store I was so happy to find that they carry them. The customer service is excellent, and the staff make sure to help out in any way. One of these days I’ll have to try their self service bath for my dogs.

Tom C

2020-05

First time to Wag Heaven today looking for a specific brand of high quality dog food for our new pitbull rescue puppy... they actually had it! None of the big box pet supply stores carried it. As a bonus I met the owner of the store who was very helpful, knowledgeable and friendly.

Icky Vicky

2023-09

Absolutely best experience I’ve had at any pet store. Highly recommend this place to locals and non locals!

Andraya S

2022-05

First time I spot this store. Because I was visiting my friend in Georgetown. I go inside and realize all the dog foods are not the same brands where Wal-Mart and HEB. Definitely will come back to purchase whenever i'm back in Georgetown

Stephanie Perea

2021-05

I love coming to Wag Heaven!! They are such good people. Alex is one of the most knowledgeable people I have met and has helped me numerous times with my golden Charlie. He's the best and I strongly recommend going to these people for any questions you may have.

Craig Atlas

2021-05

This place is beyond great!! Brought my dog here with a splochy rash, I tried everything to rid him if it, owners totally changed his diet, now my pup looks like a show horse. Great store, even better staff. Couldn't say enough great things about this establishment. Highly recommend!!!

Deb Hindley

2024-03

The owners are very helpful and accommodating. Thank you Jeff and _____?

Ruth Olsen

2021-05

Best pet store in the area with friendly helpful staff. Helped me find the best food for my dogs, which they love. The store is clean, well stocked and the bath area is great. This is the only pet store I go to for all my dogs needs. Thanks Wag Heaven!

Rustin Winkstern

2020-05

I love this store! Lots of great dog foods, treats and supplements, and nice people there to help you decide which is best for your pet. My dogs and I also loved their bath station!

Ron Thompson

2022-05

We have a 16 year old cat that has be diagnosed with possible kidney condition. She has become a REAL finicky eater. Damien and female manager (I'll update with a name when I find out) have been very helpful with trying to find something the cat will eat that is also healthy for her. The will take back food that the cat refuses to eat. That is really unexpected these days and shows how much they care for our pets.

Mr K

2021-05

First time going into the business. The gentlemen helping us were knowledgeable. It was definitely a nice experience. My wife and I are going to support local and buy our dog food from them now.