Harbor Freight Tools

Mark Emden

2024-04

My wife bought me a Compressor for my birthday when it was on sale last week. She paid $49.95 in cash so I would notice the transaction, and declined to give her personal information at the point of sale. I used the compressor for four days before I realized that it was leaking somewhere and was charging itself with air much too frequently when it was just standing unused, and its incredibly noisy! The solution was to return it for a refund, but when she tried today about one week later with the cash receipt she was first forced to enter a profile with one manager before being allowed to do so. A second manager was then summoned because my wife was surprised to learn that there was a 20% "restocking fee" based on the full price of $60 which she would have to eat or no refund. She was offered a replacement but obviously now had no confidence in the product and did not agree. Then the uppity little manager just changed his mind and said he was not accepting the return, which if you read their small print on the receipt is standard practice to exercise their decision not to.What a scam they are running - I for one will never shop at Harbor Freight again as they treated my wife like criminal for just trying to do what should be her consumer right, until they decided to change that to their advantage.

Jim Evans

2024-01

Went in today to by an oscillating tool. Sign on shelf gave model number and price with 5 accessories included. There was none in the box. I asked the cashier she said it was a misprint and quickly took the sign. I already had a photo. She said sorry. Tough luck. I found a package with 3 accessories. I said throw this in and call it even. She said no can do. I asked to speak to manager and was told he was unavailable on phone.

Stephen Powers

2024-02

Have found it to be a great place to shop for tools. Not Mac or Proto, but good enough quality for the things I, and probably the majority of home mechanics and craftsmen need at reasonably prices. And, hell, can't deny it's a great place just to window shop for an hour or so.

Pamela Doster

2024-02

We went today to exchange a couple of Pittsburgh Tools. Per the company’s return policy, they request that you bring the whole set, but they will still exchange the tools if you don’t bring the whole set. We didn’t have the whole set with us, and the blonde manager was incredibly rude and wouldn’t let us exchange the tools because we didn’t have the set. It’s one thing to not follow the company’s return policy, but the manager being rude and disrespectful was just uncalled for. We drove an hour round trip to the Cedar Park location and had absolutely no problem exchanging the tools without having the complete set. Everyone at the Cedar Park location was incredibly polite and helpful. Maybe the Georgetown manager should go there for some training in following policies and customer service.

Mrs. R. Christine Ybarra

2024-03

We bought a pressure washer here & we ended up not using it. Brand new, still in the unopened box. They charged us a "restocking fee". Not happy with our service here.

Paul Szendrey

2023-11

and she product selection is great. Although sometimes it’s hard to find what you’re looking for. The store could have better signage. The hanging white in line to check out was short. Prices are on par with the products you buy. I enjoy shopping here and Will shop here again they always have what I need.

Jeffrey Kanode

2024-01

Prices are usually less, but so is quality. For the novice, this works okay, but not for a professional.Sales people very helpful and treat you with knowledge and a smile!

Meaghan D

2024-03

I was in and out! I walked in and a gentleman asked if I needed help. I haven't been in this store yet so I did need some help finding a pump I need. He found the right one for me and after a quick checkout I was gone! 💫💫💫💫💫

Worsham Disc Golf World

2023-10

Went in because my daughter had an interview..I was in the same isle as another guy looking at the tools. The employee walks by and ask the other guy if he needed any help. I am with my daughter and I look at her and say am I invisible? And then I pointed to my skin and said oh, maybe it’s because I’m brown (jokingly). I just think if you’re going to ask a grown man at a tool store if they need help, you should ask the other grown man right next to him. could take it as a compliment, as if he figured the brown man knew what he was looking at, and the lighter skinned person needed help.I was there for 45 minutes not one employee spoke to me, not even greeted me in any manner.I was interested in buying new tools while I was there, but I’ll take my business elsewhere.

John David Beaulieu

2024-01

Love this store every time I have the money its getting spent in place i.know I can get the right tool for the job

Fredy Suarez

2023-06

Picked up a weed eater, trimmer, a couple of high Amp baterries and a fast charger. Let's see how good the quality of these tools are.

Tyler Bare

2024-03

Denied return to young male because a spec of dirt on item. Was actually the dielectric grease on the battery contacts.By store manager.

Tanweer Khan

2024-03

I got bad experience cashier she is mean and racist I complain to the branch manager he also take it easy.

Chandler

2023-08

This store is not a friendly location, I tried returning an item to the store and the cashier started with saying I couldn’t return the item with my digital receipt and that was finally resolved with the manager (who provided that she was new) tried doing the refund multiple times, having it fail each time. I was only asking for cash back because it was a debit purchase but she refused and said it must go on one of my debit cards. Finally she said it worked and said the money should be on one of my cards in 5-7 business days. HOWEVER those days have now come and gone and the store refuses to give me money back for my return. Completely illegal and very frustrating considering I paid $90+ dollars for the item and the refund that’s still somehow “processing” is for only $81, and will never actually come through. All I wanted was cash for my return- after being told they could only put it on a card I should’ve ran to another store, because now I will never get any money for the item I returned in any form thanks to the new managers lack of knowledge of the system and the existing managers lack of concern for customer satisfaction, or legal responsibility for proving me with capital for the goods I returned. I’ll have to go to corporate and have this resolved, this location was a waste of my time. Very rude man at the checkout lines as well, he needs to work the back not the front where people expect respect.I went today 7-29-23 to see what relocation could be reached considering the refund has not magically been processed still and the manager said she does this all the time when I told her the refund must not have been executed properly (SHE WASNT EVEN THE PERSON WHO ATTEMPTED THE REFUND) .I WAS TOLD I CAN KEEP GOING UP THERE EVERY DAY AND WILL ALWAYS GET THE SAME RESULTS.Harbor freight what the heck happened, you used to be a good store..

Ty Clarke

2023-08

Bought a winch, 12k synthetic. 700 bucks. I'm a business owner so I've probably spent.. over 10 to 15 k in the past 2 years here. Get the winch home and it looks like it came off the ark with Noah and it wasn't even a 12k winch. Went back and explained to the store manager and he treated me like a drug addict that was trying to rip the store off. Customer service told me to kick rocks as well. "The district manager is standing behind the decision of the store manager". Glad we could burn that bridge over 700 bucks. Definitely wouldn't give this company another dime.

Rashad Malone

2024-02

Quality tools and supplies without the name brand prices the other stores charge. You can afford to be a shade tree mechanic or a hobbyist shopping there.

Jim Cooper

2024-03

We got what we needed for a very good price. Ya can't do much better than that.

John Hand

2024-04

I joined harbor freight a long time ago. Pays off on 1 purchase.

Sandra Maresh

2024-01

It's like being in a candy store! In the service is good. Always clean.

David Murray

2023-05

Five stars on products and one star for staff. I love the tools, the tool selection and the prices. Harbor freight usually beats everyone on tool pricing. There is one drawback, I dislike the staff and that goes for every store I've ever visited in four states. Trying to either catch a sales clerk or track one down is nearly impossible. I want to get in and out of the store as quickly as possible, but I spend more time trying to find what I'm there for because I can't find à staff person. A happy customer will be a returning customer.

Elizabeth Mendoza

2024-02

Good price!I love their products and prices are amazing!

Erin Selvage

2023-05

My husband loves this place. I mainly go so he doesn't get out of control. Lol. The prices are really good though and their membership saves even more. The staff is always very helpful and friendly.

Tommy Nobles

2023-07

I can always get better prices and selection than 'big box' home improvement stores. The coupons and in store promos are a plus...the 'customer advantage' membership is overpriced 'hardware store hazing'....just give me your best prices everyday.

Steven

2023-10

You’ll always be able to find the best value for tools that could be used in everyday life. Would say my go to store for supplies and great functioning tools

Keith Stoker

2024-04

Friendly staff , clean store , ease of returns

Mario Valdez

2022-05

Went in looking for some plumbing tools. Found what I needed. Store wax not overly busy. They had a lot of products. The staff was very attentive and helpful. Prices were moderately priced in name brand items. I did not know there was a Harbor Freight in Georgetown. Very good experience.

Cody Ivins

2023-05

Do not expect their system to keep up with ANY information. I have been to this harbor freight since it opened. I needed to swap out my inverter today and low and behold NON of my pst purchases would pull up in my account. But wombat could see the expired warranty’s on other purchases. Needless to say I was turned away with my broken inverter and was told to call customer service they couldn’t do anything. So it may sound good cheaper tools extended warranty but doesn’t mean much if they don’t honor it and their system is faulty. How convenient for them! I’ll spend more money at Home Depot and KNOW my investments in tools is properly handled

Michael James

2024-04

Stopped in to get some mats for my home gym

C.J. fabian

2023-05

DISRESPECTFUL! I shop at this location by my work because it's convenient and I have always had a good experience at the Georgetown location. On Aug 18 i purchased an item but there was a discrepancy with the price. They assured me the cheaper price was wrong. I bought the item anyway. I got to thinking about it and figured maybe I could talk to the manager and see if they would honor that ticket. I went in with my receipt and the item. The manager Farrah, treated me very disrespectfully. I thought I may has just taken it the wrong way. No, she continued to treat me horribly throughout the process. Then when it came to the refund, she said she didn't have enough cash and that I needed to go to another location. Farrah crammed the tool back in the box. It did t fit, so she taped it shut. I'm still not sure why she was so confrontational but I'll never go back that's for sure.

Robb Matthews

2024-02

Great store and staff. The location next to emergent care seems appropriate 😁.