Spa Paws Hotel

Caroline Brenner

2024-03

If I could have chosen 0 starts I would have. Janice is truly the rudest, most inferior business owner with no customer service skills whatsoever. Both of our precious dogs went to Spa Paws perfectly healthy, 3 days later when we picked them up, they were both extremely ill and had to be hospitalized for 3 days. Janice took full responsibility at first, said she would pay all of our vet bills and reimburse our boarding. Then she blamed us for sending sick dogs to her facility. She did not honor her word on reimbursement which is okay, I just don’t want her or her staff to hurt any other fur babies. Please read all reviews. This place is horrendous with poor reviews and disgruntled employees. 🤬

Brett Farrow

2024-01

My fiance took our dog Griffin here for a bath and got him back with his nose and tail shaved with no notice of what was being done. When we went to pay we were informed that they had to shave parts of him and it would be 120 dollars. Then asked for a receipt they said that the machine was down so we couldn't get one. After paying we were given our dog and he looks ridiculous with only parts shaven and most if his body left fluffy. People were very nice all other things considered but it was too pricey for not very good grooming so we won't be back.

Trinedad M

2024-01

I first found spa paw because they are the only place that sells N&D farmina. Janice was so nice and informative. The place is really an all in one spot. They offer everything you could ever need. I started using their daycare and boarding services about 7 months ago when my job went from remote to hybrid. I was a little nervous because of the reviews but every time I go, the dogs all seem so happy and the staff is super friendly. I usually take my girls to camp bow wow eastchase, but they are just too far from my job and Spa paw is only 6 minutes away. I started bringing my little rescue girl here 2 days a week for daycare. She was a bit shy at first but the staff has really worked with her and brought her out of her shell. One employee even asked me to bring her a ball and frisbee because she taught my girl how to play with them and she loved it. I have also started using their boarding services recently. I explained to the staff that I was worried about boarding my Mavis girl because she’s a rescue from an abuse case. They reassured me that they would take good care of her, and had plenty of experience with rescues. They have staff there 24/7 so the dogs are never alone. The dogs are not caged but put in rooms. All I want is the best for my little Mavis especially after being put through such cruelty in her short life, and from what I can see that’s exactly what she gets here at spa paw. She’s so excited to go with the staff at drop off and always wagging her tail during pickup. She seems to love everyone, and has become so confident. We absolutely love spa paw.

Paul Cobb

2024-04

We are new to the Spa Paws Hotel family. We are happy with our experience. Morty and Sophie seem to be adjusting to their new life experience of daycare and boarding. We 2 Dads are also adjusting to this new life experience … LOLThank to the staff for helping our family settle in♥️Paul, Larry, Morty, Sophie

Melissa Rodriguez

2024-02

Worked here for a day, was so bad I didn't go back AND THEY DIDNT EVEN PAY ME FOR THAT DAY BUT STILL GOT SENT THE FORM FOR MY TAXES!!!. For starters it was a full 8 hour shift and the dogs were only taken out to the restroom once out of their very small rooms (unless its a small breed) and because the girl who was supposed to be training me just told me to do it while she went back to the little kitchen area to be on her phone AND talk on the phone. I would never recommend this place to anyone !

April San Miguel

2017-05

Oh my this place is amazing & first class all the way. The "hotel rooms" are nicer than some of the rooms I've stayed in. If you're getting your dog groomed you they offer free doggie daycare! From the minute we walked in we were treated like we were checking into a five-star hotel! I highly recommend

Natalie Villalobos Mora

2023-11

The owner and the staff are super kind and friendly. Lucas, my dog, stayed in the hotel for 5 days and they took care of him very well. He had play time and it seemed that he really had a good time there. I'm grateful to the staff and definitely will book more stays in this pet hotel in the future when I need it.

Lindsey Black

2023-09

They took the most amazing care of my two elderly boxers, one of which had some special needs. She needed lots extra attention because she was in a wheelchair. They went above and beyond! I couldn't have asked for a better facility or their team! The whole staff was absolutely wonderful. I wish I could give them more than 5 stars.

dani thomas

2023-05

We love spa paws! They take great care of our 3 dogs, who range from 7lbs to 70lbs. We have boarded with them several times and our dogs are excited to see the staff when we arrive. The staff are supportive and have even won over my temperamental chihuahua. Their rates are very reasonable for the quality of care and peace of mind.

Maddie Rodriguez

2023-05

i would give them 5 stars if it wasn’t so expensive. bootsie and piper get groomed by the same woman every time. This was the time before last of how she cut boots. she looked literally perfect.

Randi Morgan

2023-05

You know I hate having to board my fur babies, but if you have to do it, this is the place in Fort Worth to come to. The staff plays with our dogs, and we feel like they are engaged and really care about their well-being and spend good quality time with them. The place is so cute and so well maintained. We have never had a bad experience here and continue to come back.

Cheryl Foster

2023-10

It’s so nice to be able enjoy a long weekend knowing your dogs are perfectly safe and happy! If and when I pass through Ft. Worth this is the only place i’d ever leave my dogs! Thanks Spa Paws!

Caraline Cowdrey

2022-05

I have had nothing but great experiences here! The dogs are always so excited to be going to Spa Paws. The staff truly cares for these animals. The amount of time and energy that the owner puts fourth in this business is incredible! Every business has its ups and downs , especially with staffing and improving but that comes with nothing less of wanting what is best for these pets. I’ve seen first hand the groomers, and the unprofessional staff that has tried walking into this business thinking they will just be playing with dogs all day. When it’s quiet the opposite it’s a very physically demanding job of insuring the facility is clean, dogs and cats are happy and played, a strict potty schedule, cleaning .. cleaning .. cleaning and I know these past employees haven’t taken their jobs seriously. I would be just as frustrated with my staff if I was in the owners shoes. Wonderful place, positive environment, and nothing short of these animals come first.

Brianne Katz, DC

2023-05

The owner is super knowledgeable! She helped me so much with some of my dogs issues. The place is clean, has great variety, and all the staff is very helpful. I have been there MULTIPLE times and the owner is always great to her staff and loving to the animals! She is a wealth of knowledge.

Anthony Megel

2020-05

Update: added a star after receiving a nice response from them. You don’t always get things right, but you can learn and attempt to make it right. Don’t know if we will go back, but their effort to reach out and make it better next time goes a long way. Just shows you don’t have to be hostile in this world.Original review:Gets 2 stars only because she looks okay after her grooming. Was quoted $86, price was $93, over $100 after tax and "fees". They asked us about stitches in her belly - they were stickers, so that indicates they didn't groom her well there. Also her face still had many eye buggers, so they didn't clean it either. My wife showed up after 5 and she wasn't ready. Apparently they don't get dogs out until about 6:00 or so. She came out with only a rope around her - they had to go spend 10 minutes looking for her collar and leash. Don't go to the fancy "hotel" unless they get their act together. Just find a simple dog groomer who can take care of their business.

Michelle McDermott

2022-05

Very cool place to work if you love animals. Co-Workers are helpful and friendly to work with pretty easy to get along with everyone. The pets are well taken care of and get their “good boy” treats or “good girl” treats and extra loving if they are boarded. I’d recommend this place not only for the convenience of having daycare, boarding and grooming all in one building but you also get an amazing staff 24 hrs a day to take care of your fur kiddos. 👍🏽👍🏽 Plus you can always buy your dog some doggie cookies or doggie ice cream which is a huge hit at my house!

Tracey Price

2022-05

I’ve taken my boys there since they were puppies, going on 6 years. My boys love going there and I know the owner has strict standards and my dogs are treated extremely well. The owner does not allow anything less than exemplary care. It is a full service facility and you can trust your fur babies are well cared for.

Joanie Fowler Pace

2023-05

Janice is a lovely person and spent over an hour with me discussing my cat's individual needs. My Persian cat's are loving their new food program. I now feel great about what I am serving my little best friends. Thank you Janice for all of your help.

J LH

2020-05

I wanted to love this place. I really did. Ignored all of the bad reviews and fell for the pretty pictures. First, they upcharged me for each night my dogs were there, despite my asking to put them in a smaller suite. The also withheld a military discount because "it was the holiday season." Not sure about the ethics of that, especially when I am giving you $700 to put my dogs in a room for a few days.Despite the insane price and the assurance when I made the reservation that there was 24/7 webcam access, the webcams were conveniently down. I asked for pictures of my dogs twice before any were sent, and they were only sent one time out of the 5 day stay. Staff was clearly unhappy/stressed at drop off and pick up. I was nervous to leave my dogs there with them. They were polite to me, but seemed anxious and irritated. Not a great vibe in the whole atmosphere there.If you are looking to board your dogs in Fort Worth, I strongly recommend A-Animal Clinic. Not only are the prices at least half of what we paid, the staff actually cares the place is not grossly mismanaged.Edit: The Manager responded telling me that I should be ashamed. Rather than any ounce of trying to respond to a valid customer complaint, she turns it on me, the person who gave her hundreds of dollars. If she knows who I am, she could call and vouch for any of the issues that I've had, but there was none of that. Absolutely absurd. And no, I was told no military discount. Is this really the environment you want to trust your pets in? Wow. I would rather them sit in a cage all day than stay with someone who talks to other humans this way.

Amanda Hoy

2020-05

I was exited to board my baby here. We dropped him off Saturday morning at 5am as prescheduled they didn’t even know he was coming. I asked to view where my baby was going to sleep but they said they couldn’t show me cause the manager was not there. I called to check on him Saturday during the day they claimed he was doing good. I asked about the video they claimed the tech has not gone to fix issues. Fine. Then Sunday I pick him up at 3pm again I asked to see the facility but they said manager hours are 2-4 but she just left. They bring my baby, I ask how he did. All they can say he did good. I have a German short haired pointer if you know the breed they do not bark we as soon as we get in the car he starts to whine with a raspy voice, which we thought was weird he didn’t not have a raspy voice when we dropped him off. Then Monday morning he was barking to let us know he wants to go outside he could even bark. His voice is gone. We took him to the vet they said he has laryngitis from barking and crying a whole lot. All I can think is that my poor dog was in his room all day barking and crying. I choose to ignore the reviews but I regret it. Do not board your dog if it’s a big dog I’m sure he was just in his room all day and night.

Renetta Morrelli

2022-05

I have been coming here for 9 years and my dogs love it here. Friendly people and helpful staff. We go to daycare, boarding and grooming. It’s nice to know they love my pets as much as I do!

Danielle Alexander

2022-05

Beware!!!!!! Do not use this facility. They scheduled my dogs grooming appointment. I went to pick her up and she was not groomed at all. The worker said oh you didn’t know it’s baths only? No one relayed that Information to me and $57 later for a bath? Do not come here unless you want to be scammed. This is a scamming facility. This operation has poor management and is scamming people. Be aware

Jess

2023-12

The employee Mack was very rude to me and she was rough with my dog! Never coming back here again

Kelly Jordan

2016-05

I have been taking my 7 month old Brittany George here since he was 3 months old and I cannot say enough about the quality of care he gets.I really like all the staff and their willingness to accommodate, Janice the owner is absolutely wonderful, she is always there, knows George and really strives to set her business apart from others.YOU KNOW ITS A GOOD PLACE, when your dog sprints to the door when you arrive.

followernumber1

2019-05

Great service! I scheduled a Saturday grooming for my cats, but there was mistake as their weekend groomer had left. As an apology they allowed the cats to stay over the weekend free of charge and had them groomed Monday. Don’t believe the negatives.

Cesar V

2022-05

Edit:Response to owner: it seems you were misinformed or you’re trying to discredit my review. I will not go back and fourth. I,just want to clarify. I called Friday and left a message for you to call me back. I wanted to formally decline the offer to go in for a trial groom Saturday. You never called me back which I found odd wether you wanted to offer me a position or not. Saturday I called to apologize that I was not going to make it in so you wouldn’t have to wait for me. I showed you shaves bc those were the most recents, not that I am not capable of not shaving. Now I’m definitely glad I didn’t waste any more time going back. No wonder you only have 1 groomer. No one wants to work there. :)A very nice building and all! It was not a good fit for me to work there as a groomer after interviewing. Owner had many rules that would change the way I’ve been grooming for 10+ years. I’m very understanding and all but after reading reviews It also turned me away.

eric baker

2023-05

They treat our Soft Coated Wheaton Terrier with the utmost care. The Staff is great if you need a groomer Spa Paws is the place!!!

Jennifer Robinson

2021-05

Has the cutest, most unique little things for fur babies. I’ve purchased some of my fave stuff from here. Their clean dog food selection is nice also. The people I have encountered working, assisting me in the store and checking me out have always been extremely friendly and eager to help.

Alyssa Frierson

2020-05

I brought my Australian Shepherd here and he loves to play with other dogs. I was told that I could have a tour of the small dog daycare room, but not the large dog room. I’m not sure why they would even offer me that because I’m pretty sure my 50lb dog wouldn’t be considered “small” I was so excited that my boy finally had a place that he could play all day and not be in his crate while I’m at work and I couldn’t wait to pick him up and see him happy. Wrong....when I picked him up he literally was dragging the employee with his leash because he was running so fast to get to me. He seemed really nervous and distressed for some reason. He continued to whine the whole car ride home and then hid under the kitchen table for hours and wouldn’t eat. He’s never acted like this before. I was upset and I finally calmed him down, but I don’t ever want my baby to feel that way again so I will not be considering this place again.

Hayley S

2012-05

I have taken both of my dogs there for grooming. Both dogs looked great and enjoyed playing there too. I love that they don't put your dog in a cage all day- which makes it easy to drop off in the morning and pick up after work. Also they were super sweet with my shy scared rescue dog. I have had a groomer in Fort Worth say that she needed to be sedated for grooming- and the staff at Spa Paws were just patient and kind to her and said she did great.The price may seem high- but the grooming includes nail grinding and any shampoo needed. It cost about the same as Petsmart- after they add in all the extras.