Petco

J L

2024-05

Not impressed with their groomer Alexis how she communicates/fails to communicate with customers. I feel really bad for even taking my dog to her after interacting with her especially after I read negative reviews about the same groomer dating back several years. He already doesn’t like groomers and I doubt her wound tight attitude helped calm him. I will do better for him and look for someone with a calmer demeanor. We will take our business elsewhere. Petco no need to reply to this message which your generic unserious response, what you need to do is set Alexis down and have a heart to heart with her regarding her interactions.

Yvonne Erwin

2024-04

There were so many options in the dog puzzle section. The staff was able to guide me to the most appropriate one to begin with. I happen to be passing by as other staff were feeding the birds and the rodents. They were so gentle and kind to all of the critters. It made my heart jump for joy over their sweet presence with the animals.

Tammy Agent

2024-03

This is the 1st petco in the area that I've had a great experience with! The lady done a awesome! It was cut exactly how I wanted it!!!

Eduardo Barba

2024-03

We take our dog here for grooming and the stylists are all very attentive and caring for her. She comes home smelling clean and with nicely trimmed nails.

Cody Stewart

2024-04

My friend Hannah took her dog there today and her time nor her dogs time was respected. She was put in a Kennel for hours and “walk ins” were being prioritized over her scheduled grooming. Then Hannah was not made aware of what was going on till way after the fact. Unprofessional and I would not recommend taking any pets to this location

zach eko

2023-12

I took my doodle here this week for a grooming, he is normally very shy and timid around groomers and is easily scared. When I took him here Camryn took very well care of him and treated him as if he was her own dog. He wasn't very shy as she got him to quickly warm up and feel as if he was in a comfortable environment. The hair cut turned out amazing! I will always take my doodle back to Camryn!

Courtney Graham

2024-03

Alexis should not be in any position that faces customers. Her attitude and unwillingness to answer customers questions is unfathomable. Lack of professionalism all the way around.Never experienced this at any other Petco. No need for a response from the business, as I see there are many others with the same comments dating back quite some time. It’s apparent the info hasn’t been passed along to management, therefore showing there is no concern on the business side.

Brittany Black

2024-05

I booked two appointments for my dogs. I was told they were priority because they were the only two booked. The grooming package states that they will Cut and style, Deep-cleaning shampoo, Blow-dry, 15-min brushout, Scented spritz, Gland expression, and Nail trim. However, on one of my dogs I asked to leave the nails be and the other to trim them. The one I asked for a trim did not get her nails done. That same dog did not get her gland expressed. On this same dog, they did not clean out her private area at all.I don't mind waiting to get everything we paid for, but we were told everything had been done. If you need to take those things off the package deal and put them as an add on that way you cannot charge us for it. If it's in the package, it should be done and told to the customer if they were unable to do it and then discounted. Not "If we don't have time to do it, you still have to pay for it." What the groomer said. If I have an appointment, you shouldn't run out of time. I was scheduled. I even came in EARLY.Dogs smell good, much cleaner than they were before. Just disappointed in the menu prices / options / "if we can't get to it, you still pay for it."

Pfeifer England

2023-12

Usually I don't leave positive reviews but I wanted to come on here and say what an amazing job Alexis did with grooming our dogs. We have 3. One has such bad anxiety that she can barely even ride in a car. Alexis was so kind and understanding of Ellies anxiety. She took her time and made her feel comfortable. Ellie looks the best she has in years thanks to Alexis. The next dog Evvie had a spot that Alexis was concerned about so we took her to the vet and sure enough it was the onset on a hematoma. She saved us hundreds of dollars! It was able to be treated with antibiotics and steriods instead of surgery. Lastly our Emmie girl is 13 years old can barely see or hear and she walked out looking like a puppy. I couldn't be more pleased about the experience we had with Alexis and Petco will continue to have our business as long as she is there.

Mindy Herendon

2024-02

We went to this Petco location (Presidio), after having a less than desirable experience at another location (377). I wanted 2 snails, which requires employee assistance. And Jaelyn was incredibly kind, welcoming, patient, honest, helpful and just went above and beyond to assist us. This employee is the reason I will return to this location in the future! Thank you Jaelyn!!!!

David Weikal

2023-12

I had my Aussie cut here by Camryn and she did so good with him. He's such a whiny worry wart when it comes to people but she said she didn't mind at all and that he was very good and stayed very calm. I won't go anywhere else to have him cut.

Catherine Bates

2021-05

Store is unorganized and messy. Tried to use the restroom but it was downright gross. Brought the need of cleaning to the attention of an employee and was told,E: "Yeah we know. We don't clean it because of covid."Me: " um shouldn't you clean it more cause of covid?"E: "yeah we should but it's a whole deal and we have to put on all this stuff so we just don't clean it. The store next doors bathroom is better if you need to go."Wow, just wow. I'm a general manager elsewhere and just wow. I can't tell the manager how to run their store but maybe corporate can.

Kate

2023-12

There are so many things to say about this Petco.One day We were looking for cory cat fish. We asked an employee if they have it. He replied “I don’t know what it is” then walked away right away. Wow.50% of the groomers have bad attitude and awful grooming skill. Half of the time my dog came home with cuts and bleed. I thought it was my dog’s problem before but since I sent him to Petco at Watauga he never gets cuts or blood on him.Here is the thing. There are many Petco but the experiences can be different. It’s all about management.I actually called this store to make a complaint before.It was about a mean groomer. She called us and ask us to pick up the dog ASAP with her nasty attitude like always.She only called us once. And I did call the grooming department to check if my dog was ready but no one answered.The manager I talked to didn’t give me bad attitude but she told me if the grooming department didn’t answer the phone then I SHOULD try to talk to the customer service. See! Blaming the customer for their own faults.

Audrey Detesco-Nickell

2023-11

I will never shop here again.I purchased an $80 bag of dog food and within a few weeks of opening the bag it had maggots.I tried to return but I was at day 31 of their 30 day return policy and they wouldn’t budge. I spoke with 1 male manager and he was rude and fighting with me over semantics.PetSmart has a 60 day return window.Bye 👋 Petco

M Y

2023-11

As an expert reviewer: Visited this store a few times recently and disappointed to interact with unprofessional management (Managers) and team members that are not unable to answer questions/ lacking knowledge on animals. This store is constantly understaffed and the management solution was to close down sections of the store since they were unable to leave to counter to assist at some times and could then for others… it was an unorganized mess and the manager was dishonest about availability of a product, not realizing I was just at the store and had to return to pick that item up. And found it was in fact there. The store was open for another four hours so this was unacceptable. All else was a waste of time explaining over this review.*The problem I have had seems to continue to be a problem based on other reviews (with a generic store auto response) - consider retraining your staff and managers, which might help in who can work different section vs turning customers away.

Whitney

2023-11

Alexis was again aggressive on the phone when I called and asked about why I wasn’t able to book a grooming service for my dog. She was very rude and lied about what she supposedly told me. This is a very unsettling interaction again with Alexis for no reason. She wouldn’t even let me ask questions but she kept interrupting me. You guys need to look into her conduct ASAP. This is unacceptable. I’ve literally seen her be aggressive with my dog before so I’m pretty sure she’s just a bad apple in general.I even spoke with Danielle who is supposed to the manager and I could sense she also had an attitude as soon as she got on the phone. When I told her what had transpired she only believed Alexis’s POV and dismissed mine completely until the end of our conversation. I truly hope my conversation was recorded because it’ll show that I was not provided customer service.Alexis shouldnt be working anywhere where customer service is required. All the bad grooming reviews are talking about her going back at least 2 years? And Petco won’t do anything about it?? That’s crazy

Nair Silva

2023-11

Friendly and helpful staff. Found all we needed for hermit crabs.

Brian Wallace

2023-09

If i could give them -10 stars I would.About a month ago I had my 11yr old dog groomed there and they did a horrible job. They didn't charge me but only because I complained.I decided to give them a second chance today but was even more disappointed. I arrived at 930 for a 10 am appointment and was greeted by an extremely rude employee. Her attitude towards myself and my dog said she hates her job. I decided not to leave my dog with them.I highly recommend you choose a different location. This place sucks!!!!!!!

Lauren SoRelle

2020-05

Went in to see their ferrets, was absolutely filthy, bedding in food, litter box full and keeping them from water. Feces everywhere, flies. Tried talking to someone and they just walked away from me. If you don't like ferrets, hire someone who does and will take care of them. This is really sad.

Brittany Juarez

2024-04

Love this location, they were extremely helpful in picking out goodies for my pup!!!

PRISCILLA PEPPERS

2020-05

Hands down my favorite BBQ. The brisket is so tender it falls apart. The Jalapeno Smoked Sausage is just the right amount of spice. All sides except beans are extra. The beans honestly could be a meal all their own. They are seasoned well and tasty. Family atmosphere, and extremely cozy. I love this place.

Emily

2019-05

Absolutely love this store!! I had a previous bad experience at Petsmart with getting my Yorkie groomed for her first time, so I took her here instead and had such wonderful service. Now we go here every time to get her groomed. She is naturally a very nervous puppy and everyone is always so nice and gentle with her. We go to Debbie every time to get her groomed since she does such an amazing job and is so good with her. Couldn’t say enough nice things about this place, love it!!

Ashley Joseph

2023-11

Save your money and your time. Their “groomers” are a joke. Camryn worked with my dog. After she drug my dog through the back door yelping, I should have known right there not to leave my pet with theses people. Not to mention after picking her up, they didn’t even preform the service I stated specially needed done. What a waste!

Erica Lawrence

2023-10

Took my 11 year old Xena to get groomed. First time, did a wonderful job with no issues. Second time I scheduled an appointment I got a call back because my dog has a bladder leak sometimes when she gets up from playing hard; but was refused service. Alexis made my Xena sound like she was about to die with her bladder issues. That is not the case and perhaps petco should stop taking dogs over 6 years old if they don't want to deal with senior dogs/animals. I don't appreciate the discrimination against my dog and you wouldn't turn a human down for having bladder leaks. Alexis stated that I take her to a vet because of her bladder...which the vet only recommends vitamins and therapy for weak muscles. This is being done on our part but still refused by Petco. You just lost my business and I will never recommend your company to anyone else.

Kassandra Bartram

2023-12

Best Petco I’ve ever been to! They have extremely friendly staff and will answer any questions you need.

Adrian Moore

2024-01

Do not like this location at all. It is always dirty and the staff isn’t all that friendly. Last time we were there we didn’t realize until we got home (an hour away) that we weren’t given one of our fish that we spent $12 on. Won’t go back to this location.

Kevin Armstrong

2023-07

Have not been as disappointed as I was the the other day. The price of pet food and the lack of options to shop anywhere else for my little ones makes it extremely difficult to have pets in this current day. A year ago the price of ferret food was a manageable $30 for a 7lb bag now its $50. The price gouging has to stop

Cynthia Smith

2023-12

I had forgotten to get a cart and was filling up my cat litter container when an employee overheard me. He stopped what he was doing and went and got me a cart!

Gavin DesCamps

2023-10

i asked the lady at the front counter for assistance with the fish snd she very rudely said that the fish area is closed and i quote “have to wait a long time” to get assistance. she also said thats why the lights are off. like i would have known thats what it meant. she seemed annoyed that i even asked. i will take my money elsewhere. i have been going to that petco for years and that’s the first time anyone has ever been so rude to me what a shame.

Adrian Zgoda

2023-06

Great Petco. It was clean and well-maintained. Some of the animal cages were empty, but that's probably not the fault of the store. This location has a great aquatic section with plenty of fish options and a neat water sound generator.