CVS

Dereka H.

2024-05

Re: Male PharmacistPharmacist refused to fill prescribed medication by doctor. Claimed that I was cured; infection was clear and i didn't need it.The black male pharmacy tech was very nice and helpful as usual when I come in. I sought advice with product in the store and he helped.Thank you.Pharmacist was rude and dismissive for no reason. Doesn't seem happy about his job and has a condescending attitude towards others that are seeking simple reassure of medical field staff.I'm not going to be able to to use this CVS to fill my prescriptions anymore.

Nikki K

2023-12

I have NEVER EVER in my life been treated so horribly as by the male "pharmacist" on Jacksboro hwy as I have been both yesterday and today. Not only will I NEVER Fill anything at that location AGAIN! As a matter of fact I have contacted my dr to have my meds MOVED Immediately! He is the NASTIEST man I have had the DISPLEASURE of dealing with! He LIED TO MY FACE! I called yesterday when my 1st med was called in and the lady that answered said it would be ready @5:00, then I got a message saying 6:30 so I called and literally was on hold for nearly an HOUR with no response. So I drove up there and the drive thru was closed so I went in to inquire about the fact that the time kept changing bc as I waited in line the app said that it was on hold. So I asked when I would be able to get it filled. He told me to call on fri and he would tell me. As I was speaking with him I got a text saying my dr had sent the second one so I asked about it while I was there and he claims he hasn't gotten it yet. I returned home. So today I checked my app and it said they don't have the medication and didn't know when they would. Knowing that I cannot get a refill of controlled substance sent to another pharmacy if there is one on file, AND there is NO option to cancel in the app I called AND AGAIN NO ONE ANSWERED!!! 45 MIN on hold. So AGAIN I drove up there so I could cancel it. SURPRISE!! Guess who I speak to? Same man! explained what the app said and requested him to cancel for the same reason I just stated, to which he LIED TO MY FACE tells me the DR has to cancel which in over 30 years I've NEVER once heard that and told him I've always been able to cancel a med. Begrudgingly he FINALLY cancelled as I asked, though VERY RUDELY and scowling at me. I asked since I was there if he could see when my Clonazepam could be filled and he SNAPPED AT ME again Lying to me saying I had been TOLD 3 TIMES to call Fri. to which I replied that NO ONE will answer the phone so I thought I Would check while I was there but that I HAD been told 3 different tines and ONLY ONCE WAS I TOLD.....AND BY HIM....LAST NIGHT to call BUT NO ONE ANSWERERS THE PHONE!!!! I am disabled and have anxiety as well as other mental and physical DISABILITIES and it is not easy for me to have to go through all of what THAT MAN has done and said to me!!!! This is ABUSIVE, RUDE, UNCALLED FOR AND 100% UNACCEPTABLE!

Raymond De Armas

2023-12

I usually go to Walgreens, biggest waste of time and worst experience I’ve had at a pharmacy, and only came here because the Urgent Care Center accidentally sent my prescription here. The pharmacist Mohammad doesn’t know how to use their own system. Then he decided to close the pharmacy to go to lunch in the middle of not helping me.

Alejandra Armas

2024-03

Worst pharmacy in the world and I'll be in Walgreens and Walmart pharmacy. They told you they gonna have your prescription ready in one hour and then you come and they don't have it and they tell you another hour more and then you come and they don't have it like three times, and then, when they finally have it You wait 30 minutes because they can find you in the system

Jay Chavez

2023-08

I used to love coming to the pharmacy because they were fast and efficient! But, with these new staff members I had to switch pharmacy’s ( I literally live behind the pharmacy) They never have anything in stock & are always with a scrunched face like if they hate working there. Drive thru always closed, they never answer the phone & I had to visit them every single day! To get my meds & they were always OUT OF STOCK! It would have been nice to be informed since day 1! Instead of telling me to come back the next day! CVS do better, I hate to be a nagging person but, half of these people feel the same on how they receive the customers.

Maria Bleeker

2020-05

Thank you CVS drive thru!my son has been running fever all night and dr told me to alternate motrin and tylenol. I didnt have anyone to go in to help me buy it and my son felt so sick and did not want to get out of his carseat to buy his medicine. I went through the drive thru reluctant to ask to buy it there but the lady happily helped me and got to purchase motrin through the drive thru! Seriously so convenient for people who are sick or people with sick little ones.

scuubast3v3

2023-07

My parent have used this CVS forever. My mom recently had a major surgery and the pharmacy denied the RX from the hospital. For 5 days post-op I got the runaround from the Pharmacist stating he was "trying to verify the dosage to save his license". I'm not sure what they have going on here but they have lost my parents business. They weren't even professional enough to give me the next steps I needed to take to get her the Medicine prescribed.

M Duenez

2024-04

Pharmacy NEVER answers phone or when does will put you on hold and forget about you

Rubi “RubiG” Gcas

2024-04

The drive through prescription pick up was fast.

Michelle Guerra

2023-05

Waited about 35 minutes and no one came to the window. A lady over the speaker said it'll be a few minutes. That's fine, I'm patient but she never came to the window or was seen inside. Pressed the button again after 15 minutes and no one responded. An elderly lady had been waiting inside since before we got to the window and she was looking around for someone as well. No telling how long she was in there waiting. Told my husband, "Let's go." but he's stubborn and we waited another 20 minutes. We was wondering why the car before us took off without getting anything and it wasn't lunch time either as it has a sign stating when it is. This is ridiculous and disgusting service as someone who may seriously need their medication can't get it because of incompetence.

Karree satterwhite

2023-05

So Friday, stopped at cvs to get my sister a pair of the new foster grant multi focal reading glasses in 3.25, I said to the clerk in the pharmacy. If she doesn’t like them can I bring them back. She said yes as long as you have the receipt. So Sunday I went to take them back, receipt glasses and packaging with me, except for the insert because my sister actually had to cut the tabs off the insert that was holding the glasses and tossed the tabs and insert into the trash. The clerk looked at my receipt and said I need the insert because the glasses do not match the package. I said wth? I brought everything back that I bought right here 2 days ago with receipt and your saying I did this? She said try a different cvs to see if they will take them, we won’t. This is why I quit using this cvs, said basically the same thing when they could not fill a prescription my doctor sent. So now I am out money for glasses no one can use, like I switched them? Get better CVS OR CLOSE.

Mars G

2021-05

My advice is get there early because they don't give the benefit of the doubt, but they close when their phone says it's 10pm. As if I know what time their phone says! Give the benefit of the doubt. A friendly, 'sorry about that, come see us in the morning,' or a 'visit our 24 hour store over on...' would have gone better with the let down of missing out on getting what I need. Instead you said, 'well my phone says it's 10.' You had another to be friendly as you were looking at me park. That was a nice opportunity to give me some sign to say we've closed, but there was no shake of your head, no customer friendly expression or any kind that said you had locked the door. Be careful not to appear biased but be obviously customer friendly in your role that includes closing the door when people are clearly coming to patronize a business you represent. Help keep the peace by your friendly demeanor.

Kim Swan

2019-05

I normally don't go to this CVS but last night I did to get Vicks Sinex Severe Nasal Spray, a Dr. Pepper and a Coke. I had a 40% off one item coupon and I told the cashier that I wanted separate transactions. One for the soda's and one for the nasal spray and that I wanted to use the coupon on the nasal spray. She said she could ring it up on the same transaction and it would work on the nasal spray. So I put in my debit card and completed the transaction. When the receipt printed I looked at it to make sure it worked and it did not. It took it off one of the soda's. She then said oh sorry it did not work because the spray was on sale. I CLEARLY told her that I did not want to use it unless it did work. I then asked her to post void the transaction and start over so that I did not lose my 40% coupon and she said NO. I have worked in retail long enough to know that a transaction CAN be post voided. What the heck is wrong with the world? People are so RUDE and good customer service is practically non-existent anymore. CVS - ya'll need to send your employees to classes to learn good old fashioned customer service. I will never shop at this location again. And it is all because of one person who clearly hates her job. I am not rich and I work hard to keep up with any coupons I have. I would advise anyone in this area to NOT shop at that location. Go to the CVS on Roberts Cutoff rd instead. They are super nice and know how to treat customers. I will be contacting the corporate office and fight for my coupon back.

MARY JANE GARCIA

2022-05

Unbelievably slow... If you get a call stating meds ready at a particular time, don't count on it. Drove over, drove thru on that basis, not ready another hour. Come back 2 hours later and not ready (another hour they say) if I come in to wait another 20 minutes. Very common meds, had full day lead time to get them together. No apology. Recommend anywhere else.

Lydia Harris

2023-05

The most unprofessional service I’ve had. Was supposed to have a prescription delivered same day because I’m unable to walk or drive I’ve and they failed to tell me it would be 1-2 business days. No one took responsibility for the problem.

Zuri Ulmer

2021-05

I took my COVID-19 drive thru testing at this cvs I took it on July 9th and they told me that it will take 4 days or 7 days and it been pass 4 days and 7 days it’s now July 17 and I still haven’t got my results in.. I missed work for 2 weeks with out pay... I went to to a different place to get my test done .IT WAS NOT CVS . And I got my results back in 2 days. JUST LETTING YALL KNOW THAT IT WILL TAKE SO LONG TO GET UR RESULTS AT CVS ..

Diana Contreras

2021-05

The worst Pharmacy drive Thur and walk in to get my prescription and worst pharmacy tech/employees the worst! I wouldn’t even give it a star but to let you know don’t come here!! Go to CVS in target worth the drive

Kirk Peters

2023-05

This is a location to avoid. They told me the medicine would be ready by 6pm, then I gave them a few days, show up, still have to wait for them get it ready.

Rebecca Riley

2021-05

My 8 mo. pregnant wife wasnt allowed to use the bathroom. She was told "Not to the public" great customer service smh.

Katia Gonzales

2022-05

Very rude giving me the run around for my mothers pills very unprofessional. They need to evaluate their pharmacy staff