4.6 (84)
5994 Montana Ave, El Paso, TX 79925
(915) 771-7400
stores.petco.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Debora
2024-05
This was our first time at the Bassett. Petco. Jen is awesome that’s why we followed. She is always professional treats our dog like her own.
Samuel Ramahatantsoa
2024-03
Crystal was the one who took care of my dog. She did make no effort in calming my dog, who is one used to grooming. We just moved to El Paso so this is our first time sending him to be groomed here. Very disappointing experience! My dog left the shop halfway groomed, she called me to ask me to pick him up because he tried to bite, which I don’t believe he did. I wish I can post a picture to this review for you to see. Crystal does not deserve this job at all, not knowing how to deal with pets.
Michelle Velez
2024-05
Jennifer is the best grooming tech I’ve ever worked with ❤️ I can always count on her for giving my pet the best care. 😊
Alvaro Mata (VARO)
2024-04
Grooming manager, Valerie is very professional, does an excellent job and takes special care of my two dogs Miamor and Zoey. I highly recommend her services.
Juanita L. Flores
2024-04
Went to registered my puppy Athena for training lessons. I should have called her Marla for Marley. But I love her so much.
Alejandra Valdiviezo
2024-01
Kourtney has been beyond amazing with our babies. She makes us feel comfortable leaving our babies with her. We know our babies are in good hands.Thank you for everything you do Kourtney! Our babies love you!
CardHusker
2023-10
This was a special grooming for our Belgian Malinois this time because her birthday was tomorrow. So we had her ears cleaned out, nails buffed, teeth brushed, nails trimmed, and some paw cream put on. Desiree knows our “Crush” and handles her so well and treats her special. We will always bring her to this location, which is far from our home.
Melissa Kingsley
2024-03
I really appreciate Petco grooming being across the US as we are on the road full time. Thank you for hiring groomers who care!
Jackie Bautista
2024-02
Kourtney ALWAYS does a phenomenal job with my goldens. She takes care of them wonderfully and they absolutely adore her as well.
mau v
2024-03
I just want to make a grooming appointment online. Why do I need to create an account so you can bombard my email with junk.
Brittany Avila
2023-09
Kourtney is simply the best and her energy is contagious. I look forward to my grooming appointments every month. Best groomer ever for my Goldie !
Ivonne Medina-Salomon
2021-05
Thank you Petco for taking care of the grooming of one of my dogs, you did an amazing job on her. I will be taking my other dog for grooming very soon.
Max10 Magnus14
2023-09
My kiddo has really bad anxiety when it comes to the vet and the groomers, but they took care of her with no issues other than clipping her nails which she doesn't like, but overall, excellent service.
Kristell Portillo
2023-08
The service and attention in general was nice for me and my dog did good to , she seems happy and calm, happy to see us when picking her up
Joyce Wineman
2023-09
Bella’s groomer is such a wonderful groomer and person. Bella really likes her. I hope she does not leave.
santiago romero jr
2020-05
Our regular dog groomer is closed because of the virus, so this was our first time using the grooming services at Petco and we weren’t sure what to expect. We were pleasantly surprised. Our doggies look beautiful. It was more expensive than we normally pay, but we had to do it for our four legged family members.
Yulissa Zambrano
2022-05
Priscilla did such an excellent job grooming my cat Nikki. Nikki had some matting that needed shaving off, had a bath and VERY thorough brushing, nails trimmed, ears cleaned- ALL within 2 hours. Priscilla saw how visibly anxious Nikki was. She was trembling so badly and I'm sure Priscilla kept this in mind as she did such a fast but excellent job on her. I hope she is getting paid MORE than fairly as she is the only cat groomer for Petco in the entire El Paso, TX area! I have two other cats that I am certainly going to start bringing to Priscilla.
janelle rangel
2020-05
They gave my baby exactly what I asked for. Nancy really listened to me about some concerns I had about his ears being washed and told me exactly what she would do for him. Which made me feel valued and respected. Also my little guy was happy to go with her! He looks and smells amazing!
Arielle Kealohaikeauohu
2022-05
Desiree was super nice, and extremely professional. She did a wonderful job with groom. I'm very pleased with how well her report back was on his behavior.
Guillermo Castañeda
2022-05
I don't understand why they claim they close at 7 when they don't allow any dogs after 6:30. I got there at 6:20 driving from the Westside and getting stuck in traffic and my dogs were still not accepted. I only needed a nail cut and buff for 2 dogs and was willing to drive all the way over there because they did a great job in the past, but the lady that was working there with no clients seemed very uninterested in helping me. I'll go to Pet's Planet from now on. The hours are inconvenient, but at least my dos will be seen.
Rosario Tiscareno
2022-05
Groomer Alexis has been taking care of Tala for a while and even though Tala tends to get very nervous Alexis knows how to calm her down and took my advice on the first time she saw her, to just talk to her and she would respond. Alexis is very attentive and does an excellent job.
Blanca Estela Reyes-Lopez
2021-05
Several friends and neighbors had raved about Priscilla's pet-grooming skills, her personality, and her customer-service. We were apprehensive at first since Mia, our older cat, had unfortunately had a terrible grooming and nail-trimming experience a few months ago at a local vets office. Priscilla, however, clearly has the touch. She did a fabulous job with our Mia. We'll definitely be back!
Aaron Rdz
2020-05
Along with the great prices and deals, Petco has great services as well. Their groomers are knowledgeable. Alexis is very good with my dogs and is obvious in my dogs’ interactions with her.
Guadalupe Peet
2022-05
They were gentle with my older dog. She was ready to be picked up in less than two hours and she looked beautiful. Very friendly and accommodating staff.
lisa montoya
2020-05
It was our dog’s first time. She was very nervous. The groomer Alexis was very sweet, patient and knowledgeable. We will definitely be back.
Stephanie S
2022-05
The staff was excellent with my fur baby. She enjoyed her spa day! Will definitely be back for her next appointment.
Karla Zamora
2021-05
I used to take my dog's to petsmart and Eva would come home with her eyes red, then they would get full of guck and always itching. Petsmart never owned up to it. And she's not having any problems after going with you guys. And they both look and smell amazing. Thank you Alexis!
Tammy Culpen
2020-05
The technician was absolutely amazing with my Mia. Mia is a rescue and is an older dog, she is very nervous with other people. The young lady understood this and handled Mia lovingly. I appreciate that very much.
Irma Clark
2021-05
Alexis is the go to groomer for our dog, Elsa. Elsa is a rescue dog. When we got Elsa, she had been abused, some of her teeth were knocked out and she feared humans. After we got her, she trusted our family but no outsiders. Alexis has such a kind nature and she is so caring that Elsa just trusts her and is no longer afraid to go to the groomers.
Christine Martinez
2023-12
Great customer service & care for my fur baby
| Monday | 8 AM-6 PM |
|---|---|
| Tuesday | 8 AM-6 PM |
| Wednesday | 8 AM-6 PM |
| Thursday | 8 AM-6 PM |
| Friday | 8 AM-6 PM |
| Saturday | 8 AM-6 PM |
| Sunday | 9 AM-6 PM |
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