Menchie's Frozen Yogurt

April Boozer

2024-04

Always take a photo of the cake you want to order as proof. I showed the girl behind the counter the cake i wanted for my daughter's birthday. It had pretty red piping that looked like rosebuds. I come to pick up my cake and she hands me some valentines looking cake with hearts and red candy balls on it. Then the girl proceeds to argue with me and says that I chose this cake. If my daughter didn't have her heart set on a menchies strawberry cake I would have returned it in a heartbeat. I JUST SPENT 50 BUCKS ON THE WRONG CAKE! SO DISAPPOINTED! Won't be coming back to Sunland location again.

B Jack C

2024-04

We have been to lots of Menchie’s before. We went into this one for the first time. Having an autistic son its very hard to get him to eat anything other than very plain foods. We decided to get our usual which was the vanilla snow. We filled up our cups. Put some toppings on and went to the register. The cost for 2 cups of ice cream was $17 and we sat down to eat it. I thought the price was a little expensive but what the heck. my son took a bite and said it didn’t taste right and something was wrong with it! I tasted it and what I realized was that it wasn’t frozen yogurt or ice cream it was ice milk. It’s like eating a vanilla flavored slushy. We told them this and they said well it’s frozen yogurt not ice cream and I told him I was aware of that but that you could see that it was not even frozen yogurt. He went up and got a sample of the cake batter flavor and it was creamy and the way it should be. They kept arguing with us about the vanilla snow flavor. They didn’t tell us we could exchange it for a different flavor or that they would give us our money back. I showed them the cup and told them that vanilla snow is supposed to be white and this is sort of a tannish color. I don’t know what they were trying to pass off, but someone should investigate that. it’s a bait and switch situation. This should be frozen yogurt. It should taste soft and creamy. Not like you’re eating a vanilla flavored slushy. I know the difference between frozen yogurt, ice cream and ice milk and what this was was cheap ice milk. We ended up throwing all of it away and left. So we completely wasted $17! Not only did my son say it tasted so bad he made me buy him a bottle of water which they sold to us and still asked for a tip on the purchase screen! Completely disappointing will never go back into that Menchie's again!

Desiree Espinoza

2024-04

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Frontera Tec (Webdesign and More!)

2022-05

Super expensive - they doubled their prices since the pandemia - WATCH OUT we got three small yogurts and it came out to $18.99. The flavors are good but no where worth the price. The ice cream from Juarez is 10x more flavorful and much cheaper.

De'Andre Reckelbus

2017-05

Every single time I go I am very VERY pleased with the service! Frank along with many others are always a HUGE help and always have the best attitude! Tonight we raced over right before they closed and although close to closing time the service we received was AMAZING. Tyler Porter was wonderful, he offered to bring items from the back back out to help us with our cravings. Not once did him or his co worker make it seem like we were an inconvenience. Tonight we purchased 5 separate cups of Yogurt with one to go and it DEFINITELY will not be the last time we purchase! Very very happy with this customer service!

NM Hedge

2023-09

They had a deal 2 pre packaged ice creams for $8.99, then they said it would really be $10.99 then they charged us $22. Never going back.

Nicole Briones

2019-05

They have a decent variety of flavors, including a couple non-dairy sorbet options (at the time, all fruity sour flavors though!). They have plenty of good toppings from fruit to candy to chocolate to granola to syrups. It's pay by weight like most yogurt shops. They have outside seating as well as inside. Nice view of the mountains outside. Might be back.

captshaf1

2019-05

Great place for frozen yogurt, many options and toppings.

Gay T

2022-05

Refused to give us service because one of the people in the group had a medical condition, then refused to give us the name of the manager and the Owners name and phone number. Apparently this is a chain and they don't care about people just making money. Head over to a mom and pop private company to get treated like a human.

Hector Martinez

2021-05

Besides having excellent yogurt and all types of toppings they are really clean and health conscious. Meaning cleaning station with gloves, 6 feet apart signs and the best part the workers are happy and smiling. You can tell by their eyes and voice, now did I mention the different flavors of yogurt!!! Great!!!

Andrea Cornea

2022-05

Will never support this chain store since they are Anti-American. Let’s support mom and pop stores where you feel welcomed and they deserve to prosper. Need to always support grass root companies since they represent America 🇺🇸🇺🇸🇺🇸Peace out box stores ✌🏼✌🏼✌🏼

Izzy Gonza

2022-05

Required mask and the male and female worker were extremely rude about it, i even had my vaccination card as proof, if your going to require masks at least be nice about it.

Craigandamy Field

2016-05

Fantastic staff and clean environment. They were also so great with my kids who were a little rowdy. Fun place with tasty yogurt!!!

Reese Abcde

2020-05

Terrible experience. Last year they didn't even make the cake I ordered, and they don't honor personalized emails anymore. Staff is pathetic and unorganized. Don't expect anything else besides the minimum when it comes to help/customer service. I'll never return to this facility.

xxTHELEECHxx

2016-05

Great tasting frozen yogurt, friendly staff, and always clean. This place is great for a date, hanging out with friends, or spending family time in the evening! Come stop by!

Jazmine Arreola

2019-05

Decent selection of yogurts and they have good toppings. It just took a while for a cashier to come to the front, but other than that, good place.

Rock Star

2020-05

Delicious Friendly clean atmosphere ! Have lots of choices dairy free too which is nice when you have milk allergies in the family ! Definitely recommend

Julian Pedregon

2018-05

If I could give 200 stars, I would. Great establishment, great family place and great employees! Best cheesecake froyo in El Paso. Will definitely be back!

lois bates

2019-05

Attendents were so kind and helpfyl to my friend who had never been there before. Shewas very happy. I am a great fan of Menchies!

Adrian Childers

2018-05

Amazing customer service, great selection. Very clean. Best frozen yogurt place I've ever been to!

Preeti Haqq

2017-05

Love this place! Always clean, friendly staff, cool flavors, YUMMY CAKES and incredible toppings. My favorite fray

Jay Roe

2014-05

I would have to say this place is amazing. I love the business and I think it has great potential of becoming a large franchise. 10/10

Stephen Tures

2013-05

Probably the best frozen yogurt in El Paso. Tasty interesting flavors, good toppings, and noticeably cheaper.

gotyellowmike

2019-05

Great flavors and toppings. Lots of options, candy and fruit toppings. Hot toppings. I wee bit pricey.

armando valencia

2022-05

Don't even bother coming. They still require masks to come into the business. Won't ever come back!

Adan Breceda

2019-05

I think Menchies has great quality frozen yogurt . Nice place to hangout with family and friends

Jamey Jamey

2022-05

filthy place. smelled like wiz. terrible slow service. disrespectful managment.

ADM

2017-05

Great yogurt. Always a pleasant experience. Great staff.

Justin Kline

2023-05

The yogurt is always good and staff is always friendly.

Lavina Vaswani

2019-05

Great place. Good n tasty n so delicious