Best Friends Grooming

Carol Contreras

2016-05

The customer service was beyond excellent! I have a young male German Shepherd along with an older female Dalmatian that I took later in the day to get groomed at this business today. Although I felt a little bad for taking my fairly large dogs there so late during the day, the people there were very welcoming, kind, and patient. They really took their time with my dogs so that they came out looking great. I especially appreciated that they were sensitive to my Dalmatian's needs. She's an older dog who was rescued from Hurricane Katrina, and she still gets spooked when she is among new people and new surroundings. On top of that, she is quite fragile for being such an old dog, and I believe they treated her with extra consideration and care so that she wouldn't hurt herself. Thank you Best Friends Groomers for your patience, consideration, and a job well done!

Shmoo Kat

2022-05

Mayra worked on my medium-long haired tuxedo cat who got stressed and stopped grooming after we brought home a new kitten . She developed large hard matted clumps along her back and was in pain. Mayra did a great job and my cats coat is back to shiny and soft, her mood already improved and she looks amazing and happy again, thank you! Highly recommended

Jennifer Cedillo

2023-05

I have a miniature poodle mix Myra did an excellent job in cutting her hair in a poodle look love the work highly recommend

Amina Venson

2020-05

Terrible overall experience. To start, we walked in (no appointment) and the facility smelled like cat urine-a strong odor that was a definite "set in" smell-2 cats were free roaming between the front and back rooms where the dogs were being groomed, so I'm sure the cats were marking in both areas, which is unpleasant considering this is a grooming facility. The waiting room was also not very clean. They also never asked for my dogs vaccination records.They accepted our “walk in” and told us it would be around a 2 hour wait....2 hours later we call, and they stated that it would be another 2 hours at MAX... fine... ok... we are easy going... we then just show up 2 hours later (30 min before they close) and we were told, he is "getting dried." When I then verbalized my frustration in a very kind manner, the clerk immediately had an attitude and stated, "well we are busy on days like today." (Which is understandable, but at least give us a realistic time frame so we can plan our day around that or choose not to drop off...or even a curtesy call.) When I then proceeded to ask the clerk a new estimated time, I heard the woman in the back state, "I mean he's drying." ...like I'm supposed to understand what that means in relation to timeframe.And to top it all off, when the clerk finally calls (4 and a half hours later) he tells us, "he's a little damp, do you want to pick him up now or wait for him to dry?" His excuse of him being damp was because "he didn't like the dryer." I'm sure a majority of dogs don't necessarily enjoy the dryer, but they still get dried, including my dog multiple times before....I’ve never received this type of call.They didn’t complete the service, charged the full amount, changed the pick up time 3X, never apologized , and were completely rude. The cut was decent-no complaints there, but since there was such a strong cat urine odor, I’ll be rewashing him when I get home.

Helen Quezada

2015-05

I just wanted to write this review on Best Friends Grooming/Bark N Style Mobile Grooming because I have been a client for over 10 years now! I highly recommend this establishment to any over protective pet owner. They will not only groom your pet with expertise and precision, but also with the TLC you want for your pet. My Lhasa Apso had a couple of bad experiences with other groomers until I brought her to Best Friend’s Grooming. Every time we arrived for her appointment, she was happy to walk and sometimes run in, which was her way of telling me everything was okay! As she began to age (13 years old), I switched from taking her into the shop to the mobile grooming Bark N Style which is a service also provided. I really appreciate the mobile grooming because of the convenience and my pet’s limitations. Myra always groomed her since then until she crossed the “Rainbow Bridge” a couple of months ago.Her expertise and love for dogs always reassured me that Trinket was always treated with the TLC that she required. The mobile grooming service was truly the ultimate service for me (the over protective pet owner). The price is very reasonable. They drive up. You carry your dog to the mobile unit and wallah! She returns them to you clean and beautiful! I have another Lhasa Apso who has been groomed by Myra for five years now! I've always been very happy with their services! You feel like part of their family as they drive up or when you bring them into the shop! And, they truly care about the dogs they groom.

Joshua Roy

2013-05

Worst Place Ever!!!!!! Very unprofessional.... My wife and I made sure to call ahead to see how much it would cost to get our dog groomed. They told us it wasn't going to be over $35 for our little dog who is under 5 pounds... When we went to pick him up they made ridiculous excuses and said it was going to cost us $50!!!! I wouldn't have minded paying that, but for the poor haircut wasn't worth it. They didn't really cut his face well or his paws. Our neighbor said they us to charge her $30 and as he golden retriever got bigger the cost was $50. So why was ours the same price of a full grown big dog when ours is the size of his head? AWFUL!!!! DON'T EVEN WASTE YOUR TIME AT THIS PLACE!

ann casillas

2018-05

Sophia loves going to get beautiful every month. l love that it always smells great in there not like other places I have been to. She seems to have dog painting skills too. I bought my dogs painting she did. LOVED IT!

Norma Munoz

2018-05

Benny’s usual groomer couldn’t get him done right away so I tried Best Friends Grooming because he was in desperate need of a bath. They were able to take him right away and he was done in an hour! Very convenient. Benny looks super handsome again.

Jacqueline Barrera

2016-05

My sister took in my dog last week. The cut was okay. As I was playing with him I noticed a huge gash by his thigh. I was concerned and checked his entire body. Turns out he had another gash in his ear were they were shaving the fur off. Then the person who had done the service had the audacity to say that she gave him a B because he wouldn't let her touch his paws. I give this place an F. Never going back to have my fur baby harmed.

Mayra Martinez

2018-05

I love Best Friend's Grooming they go above and beyond. My three dogs always look amazing coming out of their salon and in case if I can't take them in they always offer the mobile grooming service.

Khal

2019-05

Felt very disappointed early March when I took my dog for a basic bath and nail trim. When I want to pick her up. She cut my dogs hair!!. Her explanation was in Spanish "Me tomé la libertad " took the liberty to cut her hair. No phone call or test to give me a heads up. I was extremely disappointed specially because we used to like taking her there.

Claudia Silva

2011-05

I had taken my dog Mozart in for grooming here for the first time since we were not very pleased with the groomer we had used in the past. The people there were very polite and it seemed like a family oriented business, which was pleasing. As soon as I handed my dog over to them he was shaking, I didnt think much of it. From the begining we were pretty much clueless on what we wanted for him. When we picked him up we found that none of us really liked the hair cut, i wont deny that it was well done, so we thought next time we would have an example. She told us that he had a little nip above his nose, which I thought was understandable, but she had failed to tell us that he had razor burn on his belly. Now it is very irritated, he even tries to slide himself over the carped as if to scratch it and we had never seen him do that before. My parents said that we wont be taking him back there again, our past groomer wasnt exactly polite but did a much better job.

Natalie Rosales

2019-05

Horrible customer service. I called to ask if there was availability and was told there was and to bring my pup in. I arrived 15 min later and no one came to the front even though I rang the bell and knocked on the door twice. I know they could hear me because I heard them talking in the back. After waiting ten minutes, I left a note with my number stating that I left because no one came to help me. I never received a call back. Learn customer service or continue to lose business just like you lost mine. Unacceptable.

Renee johnson

2021-05

I recently got my miniature Schnauzer (Chance) Washed and groomed with them and they were absolutely amazing with him if I could give them more stars I would....

Debbie Anderson

2017-05

They do good work...I have been taking me dog there for a long time and have never had any problems. The facility is always clean. The staff is always friendly...😄😄👍👍

Vincent Ocegueda

2018-05

Terrible place. This place charged 100$ to not finish my dogs haircut. Called to express my concerns and was met with no solutions, only attitude and was basically told I need to pay again to have the job finished. Take your money and pets elsewhere.

eli Handsome

2016-05

Best friends grooming isThe best place to go for your dog cuz Myra is a certified groomer in El Paso another words for all you people that don't know what that is she is a bad ass groomer

Alexandria Tellez

2018-05

I was a little skeptical about trying something new, but it was worth the money! My dog looks great!! I will definitely be coming back. Thank you!!

Nicolas Aguirre

2017-05

My doggies love going to Best Friends. They always come out very nice and clean. Awesome work every time!!!

Pete Ramirez (niteowl)

2017-05

Been coming for over two years and my precious loves best friends grooming. I recommend them for poodles.

Frieda Byrd

2016-05

Have been with Best Friends for over 10 years. My children (read pup dawgs)have always had the best experience with them!

Mr. H

2019-05

Washed and dried my standard poodle in less than 2 hours. Handled her great and the price was unbeatable.

Irene Williams

2018-05

This is the first time bringing my fur baby and they were very curtious and friendly. I recommend them for all of your fur babies grooming needs

ajreyes Reyes

2018-05

Great grooming service! Love this locally owned and operated grooming shop! Convenient location and yes they are mobile savvy!!!

Guadalupe Amaya

2016-05

We had such a great experience! We found our groomer for Chloe! They did such a great job! Great customer service!

olga morales

2018-05

The staff is very friendly and the grooming is done to your request. Dogs are happy and taken care of.

Blanca Alicia Villanueva

2015-05

I have always came to Best Friends grooming and they always do a great job! Thank you guys for making my Bell-A all purdy!

Herb Eash

2018-05

They are always Awesome with my Ozzy!!

Lucky Leo

2020-05

Mayra is the best groomer in town and her daughter is really badass too.

Debbie Olivas

2017-05

My molly girl loves coming to get all pretty here at best friends grooming. Been here for years