Lucky T Ranch Feed & Supply

Annelle Onishi

2024-03

We ordered over a thousand dollars of sheep ear tags from Lucky T and was contacted and told it may take a couple of weeks for all the numbered tags to come in. No problem. It is now over four months and still no ear tags. I was told over a month ago after repeatedly leaving messages that “it was in the mail”; keep in mind, we live in the next town, NOT out of state. Still nothing. And they are unable to find the tracking number for some reason. I finally ask for a refund but no refund given. Luckily, I used PayPal and PayPal interceded and obtained my refund for me. We try to support local small businesses and are very disappointed with the dishonesty. This is a small town and my coworkers know this family. Shame on y’all.

Chris Lillibridge

2024-04

We bought a load of winter supplement hay, alfalfa squares. We didn't put it out right away. We knew the storms were coming, so we held it in reserve. When we loaded it, the employee asked if we were feeding the hay to horses? I said, "No, cattle." He said, "Oh, OK, just wanted to make sure because this isn't the best quality." It looked OK, so we loaded anyway. We put the alfalfa out before the storms two weeks later. In so doing, we found half the load was full of stickerbush. I resolved to take it up with Lucky T when I went back in for my spring load to feed over the rains. (we feed squares when it's icy or to muddy to move rounds). When I went in for our spring load I informed the owner of what had transpired with the last load. I simply asked for a credit in the difference of the cost between standard cattle hay, at $14.78 per bale, and what I paid, $17.90, for the alfalfa full of stickerbush. I said, "I think the difference is fair. I've been a customer of yours for three years. The hay had already been put out in any event. I'm not asking for a refund, just the difference of the lesser quality hay, (half the load), to be applied to my current order." [This would have been about $40.00.]. She asked me why I didn't notify them right away? I responded, "I felt this wasn't the kind of thing you call somebody on the phone about. I figured you'd need get this in person, so you would know I was telling you the truth." She made a call to her husband. This is what she said, "Because you didn't notify us right away of the problem, we can't help you on this." To me, at 58 years of age, this either meant that she considered me a liar and/or they knew the order was full of weeds in the first place. Either way, in that moment I knew she did not value my business. In my humble opinion, when you pay for horse-quality feed, that is what you should get. The question is, what if this had been fed to horses? It seems to me, (and this is just my opinion), as a business owner, when a loyal customer brings you a problem and asks you for what would have been a fair and equitable resolution to the transaction, as an owner, you take every opportunity to protect your reputation and your business. Much to my amazement, a simple straight-forward complaint, with a fair and equitable request presented for resolution became a question of my ability to use a telephone--or worse, my own integrity. As I was leaving, I'd already paid for what I was getting loaded. The loader came in and said they loaded one short. Rather than cancel and change the charge, the clerk simply handed me the difference in cash. I thought this was odd. Earlier when we loaded the loader said "Two of these are real moldy, do you want them?" I said that was fine, the cattle can use it for bedding." Two hours later I got a phone call from the clerk at Lucky T. I honestly thought they were calling to apologize and resolve the issue with the previous load, but that was not the case. She told me that two additional moldy bales had been loaded on my trailer. I said, "Yes, I understand, he told me they were moldy. I told her that I had said to him "...that was OK, the cattle could use it as bedding" I said to the clerk, "You don't need to worry about it, the hay is not going out to horses." She was hesitant in her response, but then said, "OK, thank you." When I hung up the phone it occurred to me that she hadn't called because she was concerned about the previous order or the current one being fed to horses. She was concerned about the fact that I hadn't been charged for the two moldy bales of hay on the back of my trailer. Needless to say, I'm a man that contemplates things, and that may be to my own detriment, but I don't write this review with malice; I'm just telling you what happened to us at this place of business.My wife and I do endeavor to support local businesses, because this is where we live, but in this case, next winter, we will find another source to buy our supplemental feed.

Beau Bostick

2023-10

Beware we bought some raffle on three different drawings one pallet of feed one for a pallet of corn. Also sold tickets for a drawing for a half of beef. They had the drawing and it's on their Facebook. You make up your own mind what you think. Supposedly they didn't Sally enough tickets to draw for the half of beef. No big deal they said they would do it on the 8th. After seeing the video of the drawing for the two pallets of corn and seeing the man in the store behind the counter that won. 3 weeks later and no still haven't draw for the half a beef does not surprise me. But my wife is spreading the word at 3M. I'm not upset that I didn't win I donate money all the time . But the man was behind your counter when I bought my tickets because he told me that was nice of me to buy tickets when I had no need for the feed I was going to give it to a guy's that place burned down it's all good you can live with it I can

Randell Nations

2023-06

Nicest folks ever. Too muddy 1st day and had to come back out. No issues and Brittany due anytime. Good, honest people. We won’t use anyone else.

Mark Doremus

2024-04

Great People great prices

Taylor Bigbie #2309

2022-05

Knowledgeable with great attitudes!! Good prices!

Jason Rokey

2022-05

Great people, fair prices, highly recommend!