4.3 (210)
2413 Veterans Blvd, Del Rio, TX 78840
(830) 422-2202
petsense.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Beautiful Kim
2023-12
They did a Great job with my husky - she was so happy,clean and her shedding issue was fixed!! Thank you!
Elizabeth Peterson
2024-03
Viginia, the manager, is so nice and helpful! My first time going in and she took me to what I needed, gave me suggestions, & then was my cashier! Top Notch!
Monica Castillo
2024-04
Walked in for an appointment and they never book it. Used the excuse the groomer didn’t show up. I didn’t get a call or message from no one. I had booked this appointment 2 weeks ago. It’s very unfortunate and unprofessional!
Rene Perez
2023-08
Great customer service. Inventory of dry dog food is sometimes an issue but they make up for it with an awesome staff.
Rebekah Monk
2018-05
Great store! Friendly staff. Took my dog to have her nails trimmed. Did not have to wait. Paid $15.00. They sell strollers for dogs/cats 😊 pet food, collars, fish tanks, kennels and much more! They also have cute clothing to dress up my chihuahua and prices are not bad at all. You must stop by the store and see for yourself.
Trinity Woods
2023-06
Came from outta town and got the coolest looking betta fish. The lady's there was super nice and helpful.
Ayme Troas
2018-05
I love visiting whenever I'm in del río and need to grab a few things for my pups. They have a great selection of supplies and also carry Kong brand toys which are the only toys strong enough for my dogs. They also offer veterinary services on certain days which is fantastic!
Thomas Levrie
2023-06
Very helpful staff and management! Can I find cheaper prices somewhere else? Maybe. Do I still prefer to shop here for friendly and knowledgeable customer service? Definitely.
Wolf von Aspe
2023-12
They had our dogs food in stock(finally), cashier was kind! but did not offer to help with the large bag of food.
Elena Zavala
2023-05
Omgosh by far.... the best pet store I've been to.. The young man Joshua was his name.. He was very attentive and had so much knowledge on what we needed and where to find it. We were very impressed with him.. I'd give him 10 stars 🌟... the store could be a bit bigger bcuz it's a little crowded. But I love it ❤
Jesus Guerrero
2023-07
Sadly disappointed.Overpriced, over-rated.Same service elsewhere , my pet came out looking like a million dollars.Petsense, came out looking like she had gotten the cheapest service .Didn't even smell or look clean .Looks cheap .Won't recommend or return .
Jennifer W.
2023-05
Place was clean and neat. I wanted to take home the baby kittens, but I couldn't. My dog got himself a new vest and tennis ball that he broke within 5 bites. He loves to chomp. One thing I like the most about going in places is being greeted and we were not. That's my only draw back. Other than that things were good.
Diane Marsh
2023-05
Having trouble feeding new puppies. Called PetSense they gathered everything I needed and waited for my brother to pick it up. Exceptional service. Forever grateful
Alberto Ortiz
2023-05
Did an excellent job grooming my poodle.
Ricardo Lugo
2023-05
Great place to take your pets, I took my two dogs to get the full service, they did a great job and it didn't take long!
Carol Petree
2021-05
We have been traveling & my dog badly needed to be groomed. The two young ladies in the grooming department were very helpful & kind to my dog! When I picked him up he looked amazing!
Nicole Garcia
2020-05
In November, we were asked to upgrade our bath service in order to receive a free bath in January. We just called to book our service and were told that that was never a special and we must have misheard. I asked several times and even wrote it down on the receipt in front of the sales person. Their customer service has really gone downhill, which is disappointing since we have been loyal customers since they opened.
Emily Fillmore
2021-05
I’ve used the grooming services 4 times (I usually wash my dog myself but use a groomer during the winter).The first time my dog came back and wouldn’t lift her tail, almost like it was injured (has a naturally curly tail). I had it looked at and after a few days, she seemed better, so I let it go.I mentioned it the next visit and asked them to be gentle just in case. My dog seemed fine after this visit and the 3rd.This 4th visit though... my dog won’t lift her tail again. She keeps crying and doesn’t want to move and keeps licking her backside. I touched her tail and she yelped and continued to whine for several minutes.They’ve lost my trust; I won’t be back.
Retro Love
2022-05
Stopped by to pick up some essentials to find it closed. Sign said they'd close at six but no they close whenever they feel like it. I guess the owner doesn't give a damn about their customers. Oh well. Guess I'll be taking my business elsewhere from now on. I don't recommend anyone ever come here
Mario Martinez
2023-05
Best customer service and great grooming services in town. Highly recommend to all my friends and family.
Gregory Flores
2023-05
Everyone of the employees are tremendously helpful! We have a beardie we purchased from there and they've helped us along our way with pascal
Taylor Moose Brown
2021-05
Good selection for dogs and cats. But it is the only store within miles that sell crickets for reptile food. However, they barely ever have them in stock and are never sure when they will get more in or they say that they forgot to order them.
Rick Martinez
2022-05
Nice staff always helpful! Just took one of our pups in for his first grooming and he was happy as were we.
Elpidio Carrizalez
2021-05
I like how happy to coworkers are and very helpful😊
Sara Maria Fernandez
2023-05
Dropped off a small dog for a clipping and a bath. The girls did a great job there, they also recommended some things for the small dog. Great staff.
Laura Muraro
2023-07
Friendly staff helpful. Wide selection of items for pets.
Jul Zam
2019-05
Have many different items for pets. Staff is very friendly and knowledgeable. Would have given it five stars but to get an appointment with the groomer is like getting into a 5* club in New York
John Fluth
2019-05
Big inventory of quality products. Good handicap accessible parking. Handicap accessible building. Attractive displays. Many of the products can be purchased at other places for less.
Azul Herrera
2021-05
It’s so convenient!! I have a Miniture Shaunzer and a German shepherd so a good pet grooming place is a must for us. The girls are generally nice and knowledgeable.
A A
2020-05
Has a nice variety it is however a bit pricey but i love that they added exotic animals every Saturday now! And i haven't had problems with customer service.
| Monday | 9 AM-8 PM |
|---|---|
| Tuesday | 9 AM-8 PM |
| Wednesday | 9 AM-8 PM |
| Thursday | 9 AM-8 PM |
| Friday | 9 AM-8 PM |
| Saturday | 9 AM-8 PM |
| Sunday | 10 AM-6 PM |
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