Petco

Veronica Medrano

2024-04

My visits here are always quick, enjoyable, and I find everything I need each time. Ashley assisted me with my purchase of my new pet chameleons today. ☺️ She was super nice, helpful, and easy to talk to. Thanks again Ashley and the gentleman who was helping me at checkout. 😀

Jazmin Khatib

2024-01

Took my pug today. It was last minute for a deshedding bath, but they told me they could take him today. Never told me there was two options for deshedding; just charged me the more expensive option. They didn’t even touch his face wrinkles and that’s one of the main points of his bath….Disappointed!

Stephanie West

2024-03

Today I went in to check out the aquatic dept & shop for a new fish or two while I wait for my Thursday speacial from the oyster bar & grill on my lunch break ; I was greeted normally by the lovely staff ; gentlemen that was working the front counter at the time there were no customers hardly maybe myself and another guy who was checking out aquarium decor ; I told the cashier I would like assistance after considering my options & he called for Ashley the store manager who was the appropriate personnel to help on the particular shift typically I’m assisted right away after waiting about 7-8 minutes I let the gentlemen know that staff never showed to assist and he continued to call for her over the intercom a couple more times by now almost 20 minutes has gone by and I still have not been assisted ; the gentlemen begin to get a line after the couple attempts calling and still no word or sight of Ashley ; by now I’m growing impatient I simply wanted to get a fish and just leave i walked around the store and still couldnt find staff to help ; turn out she was sitting in the back the entire time and didn’t come out until I grew tired of waiting and had to start asking for help myself ; when she came out she seem to be disoriented as if she may have been sleeping ; I had to tell her 5 times the fish I wanted . Again usually don’t have issues at this location. Just please consider others time this was a complete waste of my mine .

Shelby Almanza

2023-06

Caroline did a wonderful job on Louis summer goldendoodle cut! She did exactly what I asked for and was welcoming! I’ve added pictures of before and after.

Anna Masters

2023-12

Grooming Salon - This Petco Grooming Salon always does a great job with my two dogs! I have a small, terrier mix and a Blue Heeler mix. Both of my dogs come here for grooming and nail trims in between visits. The groomers let you walk in for nail trims - no appointment necessary if your dog is a current client. They are fast, efficient and my dog is happy with the results. Parking is plentiful at this location. If you are a Petco Rewards member, you can use your points/credits toward grooming visits, and get grooming discounts. Just a great experience overall!

Christie Rodriguez

2024-02

Sat outside in the freezing cold for the less than one minute to open. I get it if they are setting up, but the employees were literally sitting there looking at us. Meanwhile they let a friend in to make a purchase. Monica was the manager on duty. Absolutely did not care. Awful customer service. Good thing there is a petsmart down the street.

Michelle Hippe

2023-05

I took a mini Sheltie in to get groomed. He came back looking like he had a bowl haircut on his head, it was very choppy and uneven. Not only that his whole tail was shaved except for a small chunk of hair at the end of his tail. I am so mad. I will NEVER take him back to that person who groomed him. The manager said she is trained but I think a five year old could have done a better job. 🤬😡🤬😡

Edward Mccaleb

2024-02

Store is unorganized too much stock in the isles tripping hazard. Had to carry out my items (6 items) in my arms because you’re charging 10 cents for a bag. I won’t be back horrible store!

Holly K

2024-01

Quick easy and affordable! Best place to get affordable and convenient vaccines for your dogs. 2 for $5 toy bin is the greatest thing ever!!

Miss One2

2019-05

Took my puppy and he looks and smells fabulous. Petco is pet friendly with a leash. The prices are very economical for grooming. The staff is friendly and knowledgable. Located right off loop 12, this is a welcome business inside the casa plaza. I'm glad I found them.

Shannon OBrien

2024-04

Petco Casa Linda ! Good location, always in stock, nice store and nice people. Good job.

Abigail Wilson

2023-12

The animals they keep and sell here are super unhealthy. The humidity for the chameleons is way too low and they aren't shedding well, the cockatiel has some bad spots in his feathers and looks awful. There were dead betas in the tiny cups they keep them in... Ugh I'm so disappointed in this store and the pride they lack and the care for the animals they keep. Also, they leave sale signs up after they expire and don't honor it, that was more just inconvenient I guess. 1 star should be zero stars

John Martin

2024-03

love shopping there. They always have everything in stock and customer service is great.

Roxzane

2020-05

The girl that helped us with the fish was friendly and helpful, I'd definitely go back!

Jeffrey Wattman

2024-01

Long wait to get my curbside pickup. Called when I arrived, the phone rang several times and then hung up. Called a few minutes later and someone answered. Took several minutes after that to get my order.

Kiera Ford

2022-05

I’ve been going to this location for over a year now and have ALWAYS had a great experience—especially in the grooming department. Ms. Lauren is the groomer for my dog, Nona, and she ALWAYS takes great care of her! I love her so much and my dog does too! Her communication is great and she really strives to make sure you and your dog have the best experience. And, most importantly, she gives great advice to help me save money on services by using the Petco App and Vital Care. I live on the other side of Dallas and have no problems making the drive to her—she’s worth it!The pictures speak for themselves. My dog always leaves with a huge smile!

2002 Yellowthunderbird

2023-10

Petco is the biggest false advertiser and group of incompetent's I've ever had the displeasure of contacting. Petco advertises on-line orders for pick up with a 15% discount. No matter what location you enter it is not in stock. The same is true for the same day delivery-no store ever has stock. They are pushing you to repeat orders. I will never grace them again and you shouldn't either.

Mikayla Jeane

2023-06

The ladies in grooming always take such great care of my dog, Pippa. They're flexible, will reach out if openings are available, and they go above expectations to ensure each experience is a good one for my (anxious, but sweet!) fur-baby. They're reasonably priced for the quality of service they deliver, haven't had any complaints. ❤️

Jess Robinson

2023-06

PET SUPPLIES PLUS on Mockingbird, here I come. Purchased a new harness for my 5 year old Husky- was given unequivocal assurance that I could exchange if it didn’t fit/stay in place. The harness loosens at the fitting points during the day and I was unable to exchange due to the fine print on the receipt. The Staff at this store was always polite, and obviously understaffed so kudos to those that work the shifts.Management: I came back to Dallas and only used your store because it’s a block away. That was my mistake. I see your turnover, your lack of inventory, and the minimal staffing you’re operating with. Please take into account that this inability for your Operating System to do an exchange is subtracting a Customer with a combined 300 pounds of dogs.I don’t leave negative reviews, but when it comes to my dogs, I will.I won’t add to this- suffice to say that this was the second time in nine years I have decided that this store in particular is not worth it, previously having experienced my Golden puppy being TERRIFIED to be groomed there a second time.

Patty Bates-Ballard

2023-08

I placed an order online, and there was a problem with it. I was in a rush. The staff was very helpful in showing me where I could find something similar and advised that I should have a refund by email, which was accurate. The staff also encouraged me to call back if I had any issues. Great experience!

Elliot E.

2021-05

Bought a small parakeet. I will say adopt don't shop, the supplies are occasionally good. Do your research before buying anything,I mean this. The employees don't really know 100% everything about the animals so it's really best to do your own research on brands and pets.

Christine Nimnicht Salas

2021-05

I’ve been coming to this location for about a year with my Aussie Doodle. This time was a terrible experience.My doodle had cuts like these all over her, (probably 4-5 different spots) that’s not acceptable.And also they charged me an additional $10 for “scissoring” due to matted hair. I’ve been charged every time for this and this time I ensured my dog had no Matt’s before dropping her off. (Usually behind the ears).I told them if they wanted to charge me this time to take a picture. They didn’t. And still charged me.Will be finding a new groomer.

Greg Machelski

2022-05

I've been going there for years for my dogs nail trims. Lauren is the best I Would stop going there if she was not there.

Irina G

2019-05

They have huge selection of pet’s clothing, including different types of dog shoes (rubber boots, tennis shoes, etc.). Also it’s the only pet store in Dallas that sells live feeder mice and rats.

Virtue Wraps

2024-03

Please send SOS someone to address the fish area.. conditions are terrible compared to normal

Jacc Henderson

2024-03

Nice and friendlyAnd a dog trainer has a lot of respect

YourKidsStepMama Mina

2023-12

Greeted me as I walked in ❤️Helped me look for my pup cake .Smiled I felt welcomed !!!

Arden Debelle

2023-05

Nice big store, with friendly staff. They're obviously growing through some changes right now, but they had great stock on supplies for all the pets. I bought fish on this trip, and the associate was very helpful and prompt. Prices are always good at Petco vs some other area pet stores. Nice selection on many items for dogs, cats, fish, rodents and reptiles.

Isaac

2023-10

Went to purchase some baby crickets to feed a baby lizard. They didn't have that animal like bird feed smell I thought I would smell. Happy for that.

FORWARD Christian Life Center

2023-05

We bring our babies up to this Petco to get them groomed. They seem to love it and always come home smelling great and seemingly very happy! The staff really convey that they love animals, which is important as these little balls of fur are the closest thing to children we will ever have! We love them like they were our kids. And we expect others to treat them like they were our kids too! This Petco certainly does. Staff is great and we are always very pleased with the services received.