petbar Boutique - Devonshire, TX

Mackayela Valdez

2024-04

Rough with small dogs, does NOT follow instructions, inappropriate/unaccountable management, will NOT report injuries.I have been going to this location to have my small dog groomed for two years. Several times during our visits, small injuries have occurred during appointments, such as nails clipped too short, causing bleeding, blood blisters from clipping the harness on fast/roughly, and injuries from not following instructions specific to my dog's medical history. All of these times, I would not be told about these injuries but would find them shortly after arriving home with her. I understand that small dogs can be difficult to work with sometimes, and as someone who works with the general public, I also understand that customers can be difficult to work with. However, I find it very unprofessional and inappropriate to not report any injuries to the dogs' owners in these instances. Most recently, I took my dog home after what was supposed to be just a wash, cut, and nail trim, and her eye began to swell shut, and she cried late into the night from her glands being expressed, of which she had a recent injury that I informed the front desk about. After speaking with who I assume to be a supervisor I am deeply unsatisfied with how they decided to handle the situation. Throughout my entire conversation with this man, he took no accountability for anything and attempted to try and shift accountability to me for the injury my dog acquired while in their care. He took none of my concerns seriously and persistently downplayed the issues/previous injuries my dog had experienced. As a supervisor, I understand the need to defend your team. However, failing to report an injury to the client is unacceptable and does NOT build trust.Since this conversation, I have contacted the store for a refund, but after five days, I have received no response. I would not recommend this location to anyone who cares about the safety of their dogs or has a dog with a medical history/condition.

Donna Dornak

2023-08

Finding the right groomer after moving to a new city is sometimes hard - but I feel we’ve found our new perfect place! This was our first trip to Pet Bar and the entire experience from my initial call (to inquire about grooming services) to picking up my dog from being groomed was exceptional. Esther is amazing! She was so friendly and quick to ask exactly what cut I was looking for for my dog. My little CavaPoo seemed so happy dropping him off for his grooming session too. Esther made him feel very loved and cared for, which made me such a happy customer! Thank you, PetBar Lover’s Ln!

debborah riley

2024-04

Have looked for over a year for a groomer for my wiggle worm Bernad doodle and this place is great.They listen to how I would like her cut plus she has skin allergies, and I have to take a special shampoo in for her that the vet wanted us to start using and they do a really good job of deep cleaning

Lynsey Price

2024-01

Was hesitant to go back after my dog was cut being de matted with one groomer. This time I tried another groomer, not only did they not follow my instructions and left my dogs completely shaved for the holidays they cut my smaller dog in two places. I just left the vet and he’s now in a cone with creme for infection. Specifically stated it was cuts from the shave. After picking my dogs up I called and asked to speak with someone about my feedback……., no one has called me back in three days. Do NOT TAKE YOUR dogs here especially not if they are doodles.Update: Manager just called me after posting this review and said that I hadn’t been in since June and that my dogs were extremely matted. I said I had gone to city vet In between but that I couldn’t get in last minute for holiday apts. and he told me to please prove it to him. Did not acknowledge the shave cuts and basically just accused me of not properly brushing my dogs. Then taught me a lesson on needing to groom them every 4 weeks. Not helpful.

Crystal Lightbody

2023-05

Miss Frankie's hair lady is Esther at Pet Bar on W Lovers Lane! There is not enough words that I could say to express how impressed I am with the services I receive here at Pet Bar Lovers! Miss Frankie's hair is very fine and super soft so it mats really easily - but Esther goes over and beyond for our sweet pup! She knows our pup comfort levels and loves on her like it is her own!Thank you Esther for being the best and thank you Pet Bar for the wonderful staff that you have! Y'all are truly the best in DFW! If you have a doodle friend, then this is the place for you!Thank you,Crystal & Miss Frankie!

Christian Hudspeth

2023-10

I was so pleased with the self bath service that function and easier to use for the dog and myself. Kara is so wonderful and helpful to communicate with me since I'm deaf. Has amazing positive attitude and truly appreciated for her service.

Lindsay Sames

2024-04

The front desk people were decently nice but groomer was always rude to me in person and quality of grooming went down with every visit. The latest time my dog developed a hot spot behind his ear within 24 hrs after his grooming, likely due to inadequate drying and possible uncleanliness. Then within a week of that same visit, my dog developed multiple small scabs on his back which by Google-ing align with potential bacterial and/or fungi issues— also a cause of hot spots. Needless to say, I was shocked this occurred because I was hopeful this place was going to be great.*** in response to Pet Bar— hot spots are not related to diet. It can be created by inadequate drying. Don’t dodge this issue. Btw he hasn’t had a hot spot since, meaning your groomer didn’t dry him probably***

Emilee Vergara

2022-05

YA’LL!!! My sweet puppy had has an extremely difficult time getting groomed as he gets very fear aggressive:( I had been to 2 different salons before pet bar and got calls to come get him early as they couldn’t even bathe him without him biting. I finally found my saving grace here!! I really didn’t think it was gonna get done but they gave him a big time slot to get him acclimated and to feel comfortable getting groomed! I just picked him up and he looks so adorable and smells great! They walked me through everything they did and how he reacted and it made me confident that my boy was in good hands!! Seriously cannot recommend this place enough! Thank you Pet Bar and your amazing, friendly staff!! Cash looks GREAT!🤩

beth young

2023-05

Baker has been coming there for quite some time. Today I was really disappointed. There were new people at the front desk. Not very nice. I picked up Baker and the girl with dark shorter hair said your card was declined I’m like ok that’s weird. Then ester brings out baker and again and again she says very loudly her card was declined. I said I get it hold on I’ll get another card. It was rude and terrible way to act. All it was was my expiration date was expired. I’m really thinking about not coming back. This other girl was acting all irritated at a sweet dog. Bad experience. Who acts like that..? If I see a dog being mishandled that’s a turn off right away. Maybe these two girls need some lessons in kindness.

Tommy Rhodus

2023-05

On my past visit to wash my dogs, the baths didn’t dispense soap or conditioner. This time, in addition, the water was freezing. If you are running a dog wash business, remember that soap and water temperature are critical. I just spent $50 for a terrible experience for my dogs and me.

Ariel Godoy

2022-05

Highly recommend. I stopped by around 5:05-5:10PM for a self wash. Initially I was told by the front desk that they stopped doing self washes at 5pm, which was 1 hour till closing. However, the owner or manager garret approached me as I was leaving (not sure how to spell it but it’s pronounced (Jair-ett) ) and told me he could fit me in no problem. I was hesitant as I don’t like to be the person that comes at closing and makes a mess, but he reassured me it was ok. The place was nice and clean, with the self wash station being easy to use for someone not familiar with the type of machine. I love that the water spraying attachment (identical to a garden hose sprayer) had the water and shampoos/conditioners all built in one. This was great since I didn’t have to stop and lather my dog in between sprays. The shampoo and conditioner were built in to the hose, which made washing my dog a breeze. I knew they were about to close so I didn’t want to be that person that asked to use the dryer and make a mess before closing, however Garret insisted it was fine and showed me how to properly use the dryer which might I add, was wicked powerful and cut my usual drying for my dog, in half (she’s a border collie). He came over and showed me the ear cleaning solution and dog cologne I could use if needed and checked in on me through out the whole process and was super nice, which reassured me since I came close to closing. I was there for a total of like 20-25 minutes and After our wash, I checked out and the total came to like $19 which is a steal. Everything was easy to use and you get access to a bunch of optional amenities while you are there. I will definitely be coming back and referring other fur parents! Great experience thanks to Garrett.

Oscar Parker

2022-05

I don't want to play the race card but it surely had the actions of such on my 0900 appt.Standing outside in the heat with 2 large vibrant dogs. The employees could have allowed us to enter 0853 but she/they watched me suffer in the heat till 0902 when a Caucasian man showed up then she rushed to open the door for him.Once inside i felt the snooty attitude full force. (Not naming the employees since they know whom I'm referring to)We're new customers somy experience is impartial as a Black Man due to the current strife the USA has been experiencing lately.I felt disrespected. I didn't call them on it as i didn't want my dogs to be treated poorly. I stayed professional as a Disabled Gulf War Vet USN/USMC Corpsman with PTSD should conduct himself.So im sticking to 2 stars.Treat everyone the same plz.

Lily Teklu

2023-05

Shaved my dogs skin and they try to hide it when I ask why the groomer told me she didn’t see it even though I had so much problems, incident with them I keep forgiving and kept going there but the last thing I want is for them to hurt my Dog and try to hide it what else is happening that they’re not telling?That was it for me.

Calvin Bailey

2021-05

The Pet Bar is awesome! I love it! Lucked up on Christmas Eve after I was cancelled by another place and everywhere else was booked. Pet Bar saved me! Ask for Javier who keeps my pup looking like the queen that she is! Thanks Pet Bar

David Wingo

2023-09

Took great care of my fur baby.

ezdoug1

2023-05

Great friendly staff. You can take your dogs and have them groomed . Great place to bath your dogs yourself as well.

Mary Kay Mclaughlin

2021-05

Javier is awesome and does a consistent great job. His approach with the animals is very special.Jennifer is excellent at the front desk.

Dee johnson

2023-05

This was an awesome locationFriendly Fast and convenient

diana nuñez

2021-05

I took my dogs there, for a “full service” and they didn’t clean my dogs ears and they didn’t cut the nails. And they’re crazy expensive. Callie and bo are my dogs

Stephen T. Trinh

2021-05

Took care of the dogs right away and in a timely manner! Friendly atmosphere. Will definitely come back 🐶👍🏽 thank you

Rick Dallas

2021-05

Excellent groomer and they did a perfect job on my goldendoodle puppy.. Can't recommend them enough.

Jenny James

2021-05

I really like the staff here, and especially the groomer we have used, Valerie!

Alayza Casey (Alayza Casey Makeup)

2021-05

Made my little Maltese so beautiful!

Jessica Stacy

2022-05

Great staff! Good prices

Lisa Hall

2022-05

Wonderful place to work

Edgar Allan Tamez

2023-05

Great service

Todd Howell

2021-05

Awesome

Nick G

2022-05

Great service

Karla Jimenez

2021-05

Excellent place