Dog City

Quinn Miller

2024-04

Dog City is a great place to take your pet. I’ve been taking my dog Theodore there for grooming, and they make the pick-up and drop-off process so streamlined and turn-key at a reasonable price. Heather is always providing great care to animals and always has a smile on her face, and I can tell she really enjoys working with animals. Been going to Dog City for a couple months now and will continue to do so!

Nicholas Drobot

2024-05

Had my golden doodle groomed today by Heather and she did an amazing job on him. Great attention to detail and she was very nice and caring. Would 100% go back to Heather at Dog City Dallas. 5 stars!!!!!

Lydia Nokels

2024-04

We had our puppy, Maverick, groomed at Dog City with Heather and she was fantastic! Heather took the time to meet Maverick before his grooming and was very patient and understanding as he is a young puppy. After the grooming, she took the time again to come out and talk with us about how Maverick did and what we can do and work on at home to make him more comfortable each time he comes back. Not only that, Maverick seemed very comfortable around Heather. We will definitely be coming back to Heather for all of Maverick's future groomings!

Irianna Turnage

2024-03

I totally feel like my dogs were mistreated over the past weekend. They attend daycare everyday and wag hotels nearly every other week. I was told that they could not attend this facility anymore due to jumping and biting people. My dogs are almost 2 years old and has NEVER bitten anyone nor gotten aggressive so i know for a fact they were being meddled with. There were several dogs jumping on the fences and barking at other dogs upon arrival. So i definitely feel as if we were discriminated.0/5 stars.

janell chavana

2024-04

Dog City are the only ones I trust with my fur baby! I’ve had my dog here for boarding various times and grooming countless times. They truly care about dogs and handle them with love. Heather is absolutely amazing! My fur baby is a senior dog (15 yrs old) and she is incredible every time she grooms him! Whenever I pick him up, he’s always in good spirits. I can tell he enjoyed himself being pampered again by Dog City. Thank you Dog City! And thank you Heather! I highly recommend this place.

Ana Vieira

2024-02

I brought my dog here for the second time today. The first visit was a positive experience; however, this time, it was different. When I picked up my dog, everything seemed normal during the check-out process, and they mentioned she had done well. Later, I noticed a significant portion of her skin had been removed, as depicted in the attached picture. No one informed me of this incident or provided an explanation. This lack of communication is unacceptable. While I understand accidents can occur, this was a substantial incident, and the groomer should have been aware, given the evident bleeding. I won't be returning to this place with my dog.

Abbie Hough

2024-03

DOODLE OWNERS- this is not a grooming first establishment. The groomer HAD to have been overbooked or something bc i brought my dog in at 9:30 and she wasn’t done until after 3. I ended up missing an event at work because I thought surely they would not still be working on her by 2. When i called to check in, I was told the groomer was working on another dog and that my dog was just sitting drying. if she is shaved bald idk how it took 6 hours to do. Also if I knew they were just going to shave her bald I would have just done it myself at home. Her matting when i brought her in was very minimal. We pointed out maybe two matts during the exam and I gave the groomer permission to spot shave them. She has never had hair this short in the three years I’ve had her. I’m trying to be understanding because I know it’s a lot of work, but her chest is super uneven now as you can see in the photo. It’s completely shaved down in the front but around it there’s patches of really long hair that were missed.I’m also annoyed because I almost didn’t take her to the bathroom afterwards because they said she had already gone, but the second I took her out she immediately went poop and pre so there’s no way they actually took her out.I just moved to Dallas but I will drive all the way back to Fort Worth for my grooming from now on.

Heidi Empey

2024-03

We have been taking out dogs to Dog City since 2022. Mr. Phil and Bandit, when he was still with us, love Tiffany and trusted her to take care of all of their grooming needs, including the toes.

Beth Childs

2023-05

This is a great place with great, friendly staff. Heather, the groomer, is AWESOME. We've moved here recently and have been trying to find a groomer who will match Duke's prior cut. She followed a picture precisely and went above and beyond to make sure we were happy with the grooming (pics attached with their cute bandana). She is very kind with the dogs, and you can tell they love her. We are very happy with the effort, warmth, and atmosphere of this place which makes it a little easier to leave our precious pup for grooming. 5 stars!!

Jordan Botzong

2024-03

This facility does a great job of making me feel comfortable bringing my dog here during work. Tiffany is my favorite and understands my dog's personality and special needs. She does an awesome job of taking care of him, and I trust that when she is there I don't have to worry about a thing! I also enjoy the friendly welcome from her every time I drop him off!

Shriya Sinha

2024-04

My dog had a poop stain on her nose when I picked her up, not to mention she ate something so large while she was there and threw that up, and continued to throw up all night. Why isn't anyone monitoring what the dogs are doing? Plus it smells so bad in the place. Terrible care.

Taryn Jones

2023-08

Took my 2 Brussels Griffons here for the first time. I can be a bit of a nervous mama but this place made me feel so much more at ease.The groomer (Heather) came out to meet me before my appointment and go over everything. I talked over what I usually do with the dogs and she walked me through what she thought they might need as well. It was a great experience to talk about them together because it really felt like collaboration. What really set me at ease was this: She told me if I went home, inspected them, and find something not to my linking to call her and she would get it worked out. I found this incredibly reassuring, especially during a first groom where she is still learning my preferences. She seemed to really understand that we both just want best for the dogs.When I went to pick them up, they look so adorable and again the groomer (Heather) came out to talk to me about everything they had went through how their behaviors were. As a dog mom I appreciate it so much, when I know what my dogs are doing and what they’ve been through. She went through everything with me- down to how she was holding their heads during the groom. It felt as though my dogs comfort was her priority, and Im truly appreciative of that.I think they worked very hard on having a great relationship between the dogs and the groomers, as well as the human parents and the groomers too. I felt like I understood everything that was going on. Full transparency seems like a model here and I'm very thankful for that.I will definitely be bringing mine back a I suggest you take a leap of faith and try them out too!Also wanted to mention: The facilities were super clean. They have lots of windows so you can look in on the daycare and the rest of the facility. Every dog I saw walking out looked very happy and content. Not stressed at all, which is what we all want for our pups.

Kynnedi Alysse

2024-04

If I could give these people a 0 i definitely would. I left my puppy here for 2 days while I went out of town and when I came to pick him up he seemed to be dragging. 2 hours later he’s puking up nothing but food. He puked about 9 times this day after picking him up and he threw up once the next day. I got him checked up and the vet said it definitely had something to do with the daycare hence that he was perfectly fine before leaving him. I also took him to get a checkup prior to leaving him just to make sure he was ok to be around other pups. That was before I was told that he wasn’t going to be around any other dogs because he didn’t have all 3 rounds of his shots, but I was told he made lots of friends..

Max Golman

2024-02

I had an opportunity to tour dog city earlier this week. Very clean, and the staff were very attentive to the pups in their care. This will be my son Scooby’s new romp!

Isabella

2024-04

Great place with amazingly kind staff. Our pup had a great time at the daycare. Glad to have the webcams. My only suggestion would be to fix the angle of the webcams to make it easier to see the full play areas!Highly recommend this business.

Alexandria Fisher

2024-01

I called them in the morning at like 10:15 and by 11:00 my dog was getting services. Tiffany helped me throughout the entire process and was so sweet and patient with me. My husky’s coat was shedding so bad and every time I picked her up from other places she was always full of fur and partially damp. This is the first time that her coat was so clean with NO LOOSE FUR!! My dog smells so good and was so happy when I picked her up. I will forever be grateful to Tiffany!

Vanessa Sabatini

2022-05

Heather did an excellent job on my pup! He has a bunch of sensitivities and is very scared at the groomer, but she worked well with him. He had some matting and it is all gone now. I’ll be back and make sure Heather is his go to! He looks so cute and clean now!

Taylor

2024-03

If I could give this place zero stars, I would. I trusted them to groom my goldendoodle and will never be returning. I dropped her off for grooming services at which time I was told "she has some matting we may need extra time to get it out." I give my dog a bath weekly and spend extra time combing her, so while yes, she might've had some matting, it was nothing that my previous groomers have not been able to brush through. I arrived to pick up a completely SHAVEN dog where no one contacted me to ask if this would be okay, never checked in to ask if they should proceed, etc- which had they, I wouldve went to pick her up immediately. In addition, her shaven body is in no way even. Skin being exposed in some areas- clearly a guard was not used and it appears the shears were not sharp enough and even pulled the hair out in some places. My dog is so traumatized she will not eat, is having difficulty sleeping and shakes uncontrollably. I now have to physically pick her up and carry her to get her to go potty because she is trembling and shaking and terrified to go anywhere. She has been groomed numerous times and has NEVER acted this way after a groom. I am so upset with trusting this place to care for my dog because it is apparent the care they provide was poor and it makes me extremely worried regarding how they treat dogs that are in their care. DO NOT GO HERE!!

Brenda Franco

2022-05

I threw my dogs birthday party at Dog City. Nora and her team went above and beyond! It was easy to communicate with her and they set up the area so cute for my dog and her friends. I highly recommend them for any one wanting to throw their dog a party!

Elizabeth Johnson

2024-01

I would definitely consider carefully. Nobody is there during overnight hours to ensure the safety of your pet. No shatter sensors on the windows even though the facility has had a window shattered in the past and dogs almost stolen. When this was brought up to the GM she said they don't and won't have an employee overnight. Well that made my mind up for me. I told her due to safety reasons My dogs wouldn't be boarding there anymore.

Romina Groot

2023-05

Heather is the absolute best!!!!! I’m extremely picky with groomers. Beau LOVES Heather, I love Heather. He always comes back looking so beautiful & so happy.The place is very clean, always smells hygienic and not like smelly dog.Honestly when I know my dog is happy at a groomer, I know I found the right spot. Cockers are hard to groom and she does an amazing job!

Garima Mittal

2023-11

I took my goldendoodle pup here for her first grooming appointment. Steven did an amazing job and was very patient with my anxious pup. Her haircut looks great. He went above and beyond to make sure she made it through the process safely and had a positive experience.

Amanda Richards

2020-05

I really wanted to love this place. Location was so convenient and their facilities are so nice. I came here to have my goldendoodle groomed and was unhappy with the cut. The owner was very helpful and really tried her hardest to correct the initial groom.As a place for dog daycare/boarding I would give 5 stars so if that is what you are looking for I definitely would recommend it. There cameras are great and they send out report cards to update you on your pup which is really nice. The owner and staff really care about the dogs.My 3 stars is based on grooming. Currently they have 1 groomer and I cannot recommend him for anyone that has a similar breed to mine.

Mary Albomonte

2024-02

I had my husky groomed by Steve. My husky was in a desperate need for a de-shed and trim. My husky has a longer coat than other dogs and can take a bit to brush out. I was happy with the way my husky was trimmed/cleaned up. However, he is still shedding just as bad if not worse than before I brought him in. For how much money I spent, I personally don't think it is worth it if you are looking to get a good de-shed.

Monique Terry

2023-05

My golden retriever Leilani has been boarded and attends daycare here regularly! Today she was groomed by Heather and she's absolutely amazing. She handled my hyperactive pup with the upmost care and attention (added bows) and we couldn't be happier!

Kara Karcher

2020-05

Dog City has been such a huge help in my life. I work a demanding job with long hours, and I love that I have such a welcoming, warm place to send my puppy every day during the work week. All of the staff are great and are very accomodating of my high-energy puppy. I love receiving the twice-daily report cards with pictures of my dog in action. My puppy gets tons of exercise and social interaction every day, and it has helped her grow into a very friendly dog who is open to making friends with every type of dog she encounters. I also love that I can easily tack on grooming services such as a bath or nail trim, and the staff are always ready to help out. For those days when I can't get out of the office until late, it is very helpful that they are open after normal business hours. My dog comes home happy and worn out every day, and I am thankful to Dog City for the excellent care that they provide to her.

Karras Ian

2022-05

The best place to take your dog for grooming. Heather Killebrew does amazing with my dachshunds. Also, I appreciate how informative she and the staff are when considering new styles for my guys.

Ariel Davis

2023-11

took my 9 month old toy poodle here and I couldn’t be happier! The groomer came out and talked to me to ask exactly what I wanted and made me feel at ease. the final result is absolutely amazing!

Ashlee Song

2022-05

Our pup Winston LOVES coming to Dog City! As soon as he jumps out of the door and realizes where he is, he BOLTS towards the door! The staff is friendly and the facility is well maintained! Added bonus, you are always able to watch your puppy through their online video cameras and they send a daily "report card" while you dog is there for daycare!

Nick Pinho

2024-01

Dropped off my doggies and never felt more sure/ and safe knowing they were in good hands. Literally the nicest people ever, and aware of all needs for our sweet doggies. Update: forever thankful for this place and making it the most comfortable and easy going experience.I love seeing the same familiar faces and how they remember your doggies. Best boarding ever.