Cricket Wireless Authorized Retailer

Emmanuel Carrero

2024-04

Wow, omg. This location is so far. HORRIBLE!. RUDE, DISRESPECTFUL. Had a thug mentality. I don't know if she owns the place or manages it, but it's the worst customer service. Place could be picked up. Wasn't a horror show but not the cleanest. Gear looked okay. It was just HER. LIKE IT WAS A BURDEN TO GO IN. Sorry, I needed help. I'll never go back, and I'll warn everyone. Ig there is a next time I hope it is better.

CJ George

2024-01

This is hands down the best cricket store I’ve ever been to. There was a lady named Percilla & the store manager Cindy that was there for my visit. I went in having multiple issues with my phone these ladies are extremely knowledgeable about my phone & services that I didn’t even know I had on my account. If ever you’re in Crockett and need help or for a good phone service I highly recommend these two ladies, as they definitely get the job done and they are very sweet & funny. 😄

Heather Jackson

2023-05

I just left this store and the employees were awesome. Especially the manager (maybe she was he owner)... but she was super nice and friendly. She conversated with me and made me feel like we had been friends forever. She was also super helpful. This is a great location for the customer service alone.

Cb Brown

2022-05

Customer service was terrible. Was trying to pay for someone's account was told I could not pay on their account. Either the payment methods are ridiculous at this location or the employees are ignorant. Funny how I have payed on other people's account at other locations and never had this issue. The employee that was trying to help me had a question and she had to wait almost five minutes for the other girl to get off her personal phone call while sitting right beside her smh.#FIND BETTER EMPLOYEES OR TRAIN THEM BETTER...

rikki solomon

2023-05

On More than one occasion this branch store has not offered the same things as Huntsville or Bryan locations. Including but not limited to lower plan pricing, bundle pricing, phone upgrades and ACP Lifeline internet program service participation. Also other Cricket staff give great and helpful suggestions to solving issues that arise but the only thing the staff in Crockett are trained to say is "No" as if they are being bothered by customer question. Very displeased with how Crockett runs their location.OMG, even the "owner" response is totally robotic and generically helpful. Unbelievable! I highly recommend cricket customers make the drive to Huntsville or another neighboring city and avoid the pathetic cricket store. Horrible, horrible! Yikes!

Tech Nician

2022-05

Wish I could rate negative number. Scammers. Customer Service was terrible and then they lie to you in person and on the phone. I would highly recommend any other provider besides them! Background check your employees!!!!!!

Faith Mckie

2019-05

This store has AMAZING employees! If you need help deciding, the ladies in here are very professional!!! They helped me set my daughter's first phone up, very patient, very amazing people.

O.T. Harris

2019-05

The staff is very friendly and helpful to me everytime i go in and pay my bill

Elizabeth Riley

2021-05

Friendly,helpful staff. Good selection of phones and options.

thomas shultz

2022-05

We are old people and they help us out on the cell phone and the hotspot WiFi

Justin Williams

2018-05

Good deal on unlimited data service but staff isn't that knowledgeable.

VaKishia Warfield

2023-05

Vee-Vee helped out tremendously! I was in and out so fast!!

Claire Renée Miller

2018-05

Helpful service but experience frequent phone service interruptions in East Texas

Keshia Simpson

2023-05

Throw the whole store away.

Olga Rmz

2018-05

Excellent love cricket place

Addie Warfield

2018-05

Poor customer service

Alton Langley jr

2019-05

Don't know about this

julian rios

2023-05

Even what you don't look for you find