AT&T Store

Andrea Mashian

2024-04

I recently had an outstanding experience with Chasity at the AT&T store, which I feel compelled to share. Working for ThermoSpas, I was assisting a customer who was struggling to locate the agreement for his order on his phone. I recommended visiting the AT&T store for assistance, and that's where Chasity stepped in. She not only found the order in the customer's text messages but also helped him sign and complete it. Chasity went above and beyond by offering to print out a hard copy of the agreement for the customer. Her dedication and exceptional service throughout our interaction today were truly commendable. I'm grateful for her support in resolving the customer's issue.

Amy Garrison

2024-03

Corey and ChassidyWere rock stars today!!! They helped me and we all had a great time and I learned a lot from them. Thank y’all!!!!

Durinda Stansell

2023-05

We had just switched from Verizon to AT&T because there is no cell service in west Texas at my husband's deer lease. We had been with Verizon for 18 years. That is the only reason we switched beause he needed a phone out there.So far he doesn't like his new flip phone. Too complicated for an 80 year old man.We went to store for a list of questions about how to use his new phone and problems with voicemail on both phones. Finally got his working. We spent hours in store and on phone with tech support about my voicemail. The agent at the store was very nice and she did what she could.So I called tech support from there. Went all the way to Advanced Support supervisor. (My voicemail worked fine when I had Verizon.) Problem is still not resolved!

Shakey smits

2023-11

I was in the at+t store this morning, 17 September 2022 at 10 am. The store opened at 10 am and I was 5th in line. I figured this is great! I have better things to do than sit waiting all morning to fix my phone. Maybe I'll come back next week. Next thing I know there's only one person in front of me.. now it's my turn, just like that...ya No S___! She understood my concerns and shows me what she is doing. She deleted some apps that I added to the phone, they slowed the phone to Turtle Speed. But I don't know too much about this technical world.But Meagan, the CSA at your store is the BEST! She took care of me and everyone else before on this day. Hats off to Meagan, and to at+t for employing her.

Alice Shaw

2019-05

The young man that helped me was awesome. The store was full & he was the only one working. He took his time with each customer he was just great. I think his name was Aaron not sure but he did great.

Mary Hill

2021-05

: EDUARDO T The store representative was extremely helpful. My phone had got damaged by a dog. He helped pick a new phone because I wanted to upgrade and he set it up for me. Great customer service.

Heather Westrum

2019-05

I went in and had Aaron help me and he was great! He never rushed me and answered al my questions and gave me great advice on best way to get what I wanted at best price! And then when I had trouble with my direct tv getting installed, he called and stayed in contact with me about all the problems and called direct tv hisself and spent hours getting it figured out and fixed and saved me from having to spend hours on of frustrating conversations with direct tv. He went above and beyond! so even through all the frustrations with getting my direct tv installed; i was overly satisfied with the store and way Aaron handled and helped with everything!!!!!

jim cross

2021-05

I had purchased an AT&T flip phone from WalMart for my elderly Dad. I thought set up would be easy, but I could not get contacts to download, so I took it back but no one at WalMart had a clue. Figures...So I spotted the AT&T store and was helped by a really professional and nice young man on a Sunday afternoon. He tried several different things but could not get the phone from WalMart to work, so I just bought a flip phone from him. He made the experience enjoyable and helped me get my Dad set up. Thank you AT&T employee. Sorry I can't remember your name.

Angela Ward

2021-05

Ordered phone at 9:40 AM. Called several times with no answer. Drove to store to see a handwritten sign on door dated 2/5/21 stating they were closed. Today is 2/6/21. Completely closed. Not happy. As a retailer, you should have someone managing the store. This is beyond ridiculous. Very disappointed in this AT&T store.

Gail Cook

2020-05

I've always been really pleased with our AT&T store here in our little town. The young man Aaron is really knowledgeable about the product he sales.Just as the Manger and the young Lady that works their. I'm really Pleased with the team at the Crockett, Tx AT&T store.Thanks

Naomi Worley

2020-05

I would put 0 stars but wont let me. I would first like to say I WOULD NOT USE AT&T they are a joke. I have been using them for over 15 years and never gets any better. I have been waiting for them for over 1 month for my upgrade and everytime we call they lie about something else they lost the phone in the warehouse and now they are charging me for it when they are the ones that have the phone. Me and my family are very disappointed in at&t. Do not use them.

0u812

2022-05

Ever single time I go to this store on Sunday for help their not open ! Five times I've tried on Sunday , they're suppose to be open , but never are ! Gas costs to much now a days to do a forty mile round trip to your location , where your supposed to be open , but never are ! Someone needs to look into this !!

Donna Kim

2020-05

I have had an ATT cell phone for many years. Att has always shown superior customer service and knowledge until know. I went into the Crockett store requesting help on setting up my ipad. I was told by a young lady that she didn't know how to do that and I would need to call apple. That is an unacceptable response. ATT personnel have a reputation of helping their customers but this shop girl felt it was more important to watch cartoons than to help her customers. From now on, I will be going to the ATT store in Lufkin where I can interact with professionals. Your current employee is a real disgrace to the customer service reputation of ATT. Unfortunately, I didn't get the Aaron that everyone else bragged about.

Kaylie Gordon

2019-05

I met Aaron when he was promoting at our job. He is amazing! If I didn't already have serice with at&t and Direct tv I would have signed up that day!

Lisa Lyons

2021-05

Oh wow did I have an ordeal with bestbuy but here at Crockett ATT and especially thanks to Service and Sales Technician Pat my issue got resolved and fixed patiently and kindly I am so thankful

Amber Martin

2019-05

It’s hard to find genuine customer service, but Aaron from the Crockett AT&T store truly was amazing. Thank you again for your patience and help.

pam smith

2018-05

I had a Great experience at the Crockett store. All of my questions was answered, and the person who helped me was very professional. Thanks Aaron

Michael Brooks

2020-05

Ask for George. Great experience. The only reason not 5 stars is because it takes too long. Not employees fault.

Seleta Beddo

2019-05

They helped me a lot. Nice and friendly. Very clean and CV tidy store.

Hulio Klinton

2019-05

They employees was very helpful and nice and the service is literally the best good job at&t

Beverly McCool

2018-05

Aaron was very helpful and friendly. I would recommend this store to anyone.

Gayla Davis

2020-05

I ENJOY THIS LOCATION BECAUSE GEORGE IS ALWAYS KNOWLEDGEABLE, WILLING 2 HELP & FRIENDLY!!!!!!! ANYTHING THAT PERTAINS 2 A MOBILE DEVICE HE'S DEFINITELY THE MAN 2 SEE!!!!!!!!!! THANKS FOR ALWAYS BEING CURTEOUS!!!!!!!!!!GAYLA HOUSTON~ DAVIS

Gail Cook

2019-05

The associates are really knowledgeable. Aaron is really good at his job

Tony George

2020-05

Great store and always the best customer service.

Joyce Perry

2019-05

Aaron was excellent helping to get me what I wanted!>

DARLA MCCALLEY

2019-05

Aaron was awesome,very patient and knowledgeable.😀😄

Michelle Rhodes

2018-05

Excellent phone service and nice friendly staff

Natasha Renee Gonzales

2018-05

Good store & great customer service!!

Pat Otto 1553

2023-07

Just checking a new cell phone out.

America's last hope.

2020-05

Great service, great employees, very helpful