Pep Boys

Thalia C

2024-04

Thank you Cory for taking good care of me.The moment I called to check for availability to the moment I picked up my car Cory’s customer service was excellent.I made sure to also let me know how long my oil change will take as they were busy, making it easy for me to plan my day accordingly. In which it was actually fast. He also went over my car inspection report, even though he was really busy with people walking in & answering calls. Great customer service from Cory!

Sydney Owens

2024-04

I had came into town not expecting to stay. I was supposed to be on vacation. My cars breaks became mushy unfortunately. Luckily myself and no one else was hurt. I had to have my car towed to pepboys. They got me in the next day very soon. Helped me figure out what I could pay for now working with my budget since I didn't have access to all my funds (being from out of town). Got my car taken care of. And allowed me to bring my dog (my baby) in allowing me to stay out of the elements!!! Great service!!! I highly recommend this location!!!

kae chambers

2024-03

This is the revised, several days later, nicer review. Service to my car was fine. The lady in the office has NO idea the meaning of customer service. Her only objective was to sell more parts and services. She was pushy, even asking asking my husband after I said no to the extras. She never looked at our online information from our appointment. Everything had to be filled out again. She "had no idea" we were dropping off the car even though that information was on the scheduled appointment. Luckily, time was not a problem for us that day, but her attitude was. We will not return to this location.

abraham martinez

2024-05

After hours of trying to find a place to do wheel alignments and have the tires I need in stock, I found Pepboys in Conroe Texas.Not only did I find quality tires that I was looking for but the tires were cheaper than the other places I was looking at. I do not like pointing out places that are not up to my satisfaction, all I wanted was quality tires that I could purchase there and not have to order online “firestone”. And some sell tires but no wheel alignments, “Walmart” , and discount tires”!Not only did I save money finding this place but they also provided me with my military discount, which I had no idea they do military discount. I am one happy pep-boys-lifer!Yes, I said it, and lovely manager gets credit for that new slogan PEP-BOYS-LIFER

Derral Love

2024-04

Corey is awesome you fire him you lose a customer in me. No but seriously this is the example of customer service. Thank you Pep boys and Corey great work and very organized and professional my new tire shop for sure.

clay routh

2024-04

Walked in, and the team at Pep Boys were happy to help us out and did an excellent job. Very friendly service and advice on future service needs... Will definitely be back.

Brad Mackie

2023-12

Our 1st and last time ever trying to use Pep Boys! Absolutely horrible service! Would give -5 stars if possible. I purchased 4 tires online from Pep Boys, scheduled the installation for "early drop-off". We dropped the car off at 7:30 AM, I asked how long it might take, she said 1 to 1.5 hours, I said great, we'll be back later this morning to get it. At 11:30, our car was in the shop with the hood open! No one was working on our car, they had not even started on the tires, the employees were standing around talking with one another and on their phones! We spoke with the only other customer in the waiting area, (she had been there for 3 hours to have her brakes done), she was very upset as well! I asked how long for our car to be done the mechanic said about another hour! I asked why the hood was open, I said we're here to get new tires installed, he said that they must do an "inspection". I told him to mark the inspection as "good" and to please start working on the tires. Needless to say, we were extremely frustrated and disappointed! We asked for a refund, we'll take our business elsewhere.

Veronica Gable

2024-04

I love how easy it was to schedule my appointment online! I went in today to get some repairs.The lady working at the front desk was great, but unfortunately I forgot to get her name :( She was very professional and made sure to call me with frequent updates.

India C

2024-04

Im new in town and made an appointment with this location the night before. I had a call in the morning to confirm appointment. Although they were short staffed I had the fastest, friendliest service I could ask for!

Jerry Kubitsky

2023-11

1st, I owned and ran a top rated auto repair shop in San Diego for 34 years so good service is important. Robert did a great job of scheduling, but Cory shined like a bright star. He was great at explaining what was needed as well as telling me what was good. Very happy with the service.

Dia Singh

2024-02

Great customer service at the service desk. My auto diagnostics free and explained completely before any services were performed. they worked with me and my budget! Offered me a Creditcard which helped with my payment. repairs were fast! My car is back on the road Nosie free!! Thanks, Pepboys

Benita Stanford

2024-05

Stopped to investigate low tire. Very good experience and they located the problem immediately. Very professional. Reasonable prices!

Audie Mueller

2024-03

Awesome service from Zarah and the seasoned service technicians at that location in Conroe. She was very sweet and also saved me money by reminding me to take advantage of the coupons on line!Can't get better help than that! Thanks a bunch Zarah!

Charlie Thomas

2024-04

Zarah, provide outstanding service. An excellent representative of Pep Boys. Knowledgeable and friendly. Worked me in so that I could stay on schedule.

Jease Jones

2023-12

Beware, wanted to charge me almost 700.00 to replace 5 studs. My regular mechanic was closed. Did not get the work done. Took my car to my regular mechanic and it was 185.00 for the same work. Please be carefully.

Aaron Smith

2024-04

Great experience. Wife made appointment with wrong location but Corey and Z took me in either way. Professional and accommodating

Anthony Snow

2024-04

Shyanne did a great job installing my new battery and doing my oil change. Great customer service.

Cheyenne Skye

2024-04

Everyone at PepBoys was great and very informative. Zara at the front desk was a delight to chat with and helped me understand what was needed with my car

Jacob Snowden

2023-12

Amazing service from Corey and his crew. Fast service, super friendly, AND open on Sunday! Highly recommend this location for all your tire and alignment needs.

Patrick Burgess

2024-03

This location communicates very well. Continously updated information via phone and the app during service. Accurate time frames. Very reasonable labor charge. Thanks again yall!

Taylor Mahaffey

2023-11

Wanted to try this place for their Penzoil Platinum oil change special. They scheduled me hours in advance and didn’t have the oil, then when I asked the brand of filters they use I was told “cheap generic filters”. You can’t go 8k-10k miles in a modern car on “cheap generic filters”. Go somewhere else.

Josh Bensema

2023-09

I went to Pep Boys for an oil change because I also needed a tire rotation and had a check engine light on. They advertise free tire rotations, basic inspections, and tire tread depth measurements. I received none of the 3. The technician tried do to a tire rotation, but was unable to remove my front two wheels so they told me they could not do the rotation. They are a tire shop… if they can’t get my wheels off with all the tools they have in that shop then how do they expect me to get them off myself if I’m on the side of the road with a flat? I had made an appointment online and was still there for an hour and fifteen minutes for the oil change. Valvoline does it in 10 minutes. Another customer had been waiting an hour because Pep Boys did not have the oil filter needed for her oil change. The guy working the counter ordered one from the auto store across the parking lot, and then chewed out the employee from the auto shop when he brought it after 40 minutes. The Pep Boys employee easily could’ve walked 40 yards and gotten it himself, instead of making his customer wait 40 minutes and blaming it on the auto store. Needless to say, I will be taking my business back to Valvoline.

Ellen Elmer

2023-09

If I could give a 0 zero star, I would. We arrived for our scheduled 11 AM appointment at 10:47 AM for a alignment check on a year or 12,000 mile warranty. Was immediately told we would have to wait an hour and a half. We purchased 2 new rear tires from a competitor 01/21/2023 and car had odometer reading of 130,427 when we purchased them.When we initially had the alignment on 3/19/2023 with mileage on the pep Boys paperwork and odometer at 132,303. Today 9/1/2023 the odometer has 136,377. They said the back tires were worn and would not be able to do the alignment. My husband told Corey and the manager to align the front tires only and they stated the the machine could only do all 4 which is not true. Sounds like somebody was wanting us to buy 2 new tires.We showed him the paperwork/receipt for the tire purchase and they still refused saying they were not balanced right. Obviously this was not the case and wouldn't /shouldn't they have noticed it initially with a couple thousand miles?We will never go to a Pep Boy for anything ever again and would not recommend this establishment based on our experience there today. Terrible business practices.

Eric Lon

2024-04

Truly a professional pep boys they are diligent friendly and well educated in their jobs and are quite knowledgeable , the service is well worth every penny !

Rick Stancil

2024-04

Great customer service and they were able to take my truck right in.

Camille Villasenor

2024-02

They did a great job on my car and the guy up front was very friendly and helpful.

Heather Oakley

2023-05

I had to get my car towed pretty late on a Friday evening. Ran into a few bumps and wasn't able to get a tire that night. Corey was very helpful when I became stressed and was unable to find a ride. He kindly set up a lyft through their services for me and my daughter. He was very patient while we waited inside after hours making sure we get in our ride safely. He was very informative and extremely helpful.The next morning even though things didn't go as planned, the crew worked with us to get us back on the road.

Chris P. Hudson

2022-05

This place has went downhill. I just took my truck in because my ABS and traction control warning lights were on... which typically indicates the wheel speed sensors are faulty or could be related to bad hub bearings. However, after charging me $120 to hook up to their diagnostic machine, they identified the associated codes yet cleared the system and said nothing was wrong. I also had them rotate my tires, and had to request that they also balance them after they did not suggest that service. Unfortunately, I soon found out the ABS/traction control problem was not fixed and had to listen to the audible warning my entire ride from Houston to New Orleans the following day. On top of that, they did not adjust my tires front/rear air pressure after doing the rotation. If they would have, they would have seen that one of my TPMS sensors is not working and the psi is not correct. Long story short, I'm disappointed with the business and will adjust my review based on how they handle the situation. I basically paid over $200 for an oil change, if they even did that.

Bew.D Sounds

2024-04

Walked in Corey Helped me Immediately , I’m walking out extremely happy and fast! Love pep boys

Osvaldo Bauzo

2024-02

Pep boys have the best here in Conroe, great customer service and great work on all of my vehicles Thank You