Toothacres Pet Care Center

Todd Peters

2024-02

Such a great establishment. I have used them for 2 pet burials and 2 pet cremations. (Over many years) The staff is excellent, empathetic and understanding. I always feel comfort and warmth when I have been there after the loss of a pet. Pricing is fantastic and the nice way you receive your pets remains back is very warming and you can tell all handled with care. Thank you AAA+++

Taylor Pitts

2024-02

We had to take my sweet dog for cremation today and the gentleman helping us was wonderful. I was a little worried to ask for a paw print in addition to her cremation because of the shock of losing my girl so suddenly I just didn’t know what was normal. He offered me a paw print and made us feel comforted during a horrible situation. Thank you ToothAcres!

Jennifer Lewis

2023-08

I have used Toothacres for cremation for years. I usually take our pets and deliver them personally so that he/she is handled less and just for my own piece of mind. Toothacres is close by, convenient, and family owned so I figured they would be great.They were for a long while, but over the last two years, I have had some instances that were "off putting" in a sense and those instances started to slowly build up over time.I run a rescue.When asked for the name, I reply with the rescue name. On more than one occasion, Kelly has quickly replied back; "just because you're a rescue doesn't mean you get a discount". I explain each time that I am not looking for nor asking for a discount, but I am using the rescue account to pay for their services, therefore I need the rescue name on the paperwork... He asks for the name at the beginning, not when I'm paying, so no idea why he would assume I was trying to get a discount.Another time, I went to pick up a cat's remains and when handed the bag, I noticed it was super light so I checked inside. It was my pet's cremation certificate, but in an eco friendly box when I had requested a specific urn. They went to the back and were out in no time with an urn. How do I know which cat was even mine? If either were?The last time was the last time. I'm done and will never use their services again. In March, I took a pet we had recently rescued and tragically lost only 10 weeks later to cancer. I had bonded thick with this dog and his loss devastated me.Kelly said the same thing as always when I said the rescue name for the paperwork... whatever, he's a dry individual, I roll my eyes and continue... but this time there was more. I almost ALWAYS get an upgraded urn with a photo frame, and I always send a photo for the name plate which is something they do for free.This time, he questioned me very condescending like; "Why would you want a picture on a picture?" When I told him it's something that I always do, he said "well you're one of the very few that ever does that...I don't know why you would want that when the urn has a picture" He questioned me using a "free service" they offer, but he didn't bother asking me "why" before that when I asked for FOUR individual, $30ea paw prints. I bet very few people do that either, probably less people than those that do "a picture on a picture", but since it was $120 added to the tab, he didn't bother to question that at all.I know that this is a family owned business so Kelly likely won't go anywhere, no matter what he does, but maybe consider someone a little more gentle spoken and compassionate to speak to the people who just lost their family member. No one is expecting a hug or a song but they are grieving and shouldn't have to be spoken down to by someone they are trusting to handle their pet's aftercare.

J L (JlinkTX)

2023-10

My parents had my childhood dog buried at Toothacres in 1984 and when I stopped by this week, they still had a record of and we were able to find Heidi's resting place. The caretaker realize how important pets are and treats all with respect.

Elias Smith

2023-12

Absolutely horrible if I could give zero stars I would first off during my pups stay we were told we could receive pics and updates on him which we NEVER received which is understandable to be honest because I get that it can be busy and you may not have the time to send every client dog pics I can understand that but what I don’t understand and I find extremely unprofessional is the fact my dog had several surface injuries and they weren’t even mentioned so far I’ve counted up to 4 different scrapes and scabs on my pup that were not there before he was dropped off these scans were. A couple were even Bleeding and leaking puss and the grand finale of it all is the fact that we opted in for a nail trimming however we were told upon pick up they weren’t able to do it once we got home I realized why they said that.. they in fact DID attempt to trim his nails ,they cut one nail and cut it so far back they cut all the way to the nerve my theory is they messed up so bad on the first nail they just gave up altogether. And then when we called and asked them about it they claimed it was caused by him running on the concrete like we are idiots, you mean to tell me a dog can wear a singular nail down to the nerve on concrete? (Note this was his far left nail a nail that rarely if ever even makes contact with concrete) Like do you hear yourself it was a blatant lie and by this point my blood was boiling if it wasn’t for the fact that my mom was the one who handled the transaction it woudnt be a google review I’d be up there now giving the whole staff a piece of my mind this is utterly ridiculous and unacceptable spare your dog the stress and abuse and don’t bring them hereEdit: they responded saying my pet was aggressive and stand offish yet when we arrived to pick him up and asked about him they said he was perfectly fine and that their was no issues, so which is it? Yall say one thing when it fits your narrative but it’s a different story once a customer has an issue, my dogs never shown aggressive behavior to anyone ever so I don’t believe that at all, again even less so considering we asked and no one said a word til AFTER this review was left and again his nail was grounded to the NERVE no dog is gonna do that to themselves it simply would hurt to much

john sours

2024-01

Wonderful staff and very understanding and kind when it came time to have my best friend cremated. The facility/kennels were well maintained and they went above and beyond.

Leszek Gorniak

2023-07

Thank You a millions! The box is beautiful just like Scratch was .Full of life, happy joker, never sad, always happy ready to play and ready for new challenges in his life. .... He will love this box, like he's alive forever.

Bonny Knodle

2023-06

We love them. The very best boarding. JoJo, my husky always comes home happy and healthy from Toothacres vs other places where kennels are too small or not climate controlled.

chris rose

2023-11

Very kind and professional people here. They took care of our Delilah after she passed away and made us feel very much at home when we went in. A big thank you to the whole team there.

Susan Ezell

2023-05

I went here to have my little dog cremated. They were very caring and sympathetic with my feelings. They were very informative and explained how my pet would be cared for. My dog was my baby and I was very distraut over her passing. They were comforting and caring. I would certainly recommend them.

Kristina Kindred

2023-05

I would give Toothacres 10 stars if I could. Our little Princess Jazz cat was over 19 yrs old when we lost her. She gave us so much love, laughter & joy. I was incredibly touched, & emotional with their cremation process & care. Her box & all the beautiful & sentimental things that came with her ashes wrte unexpected. It's a very kind & loving touch. Thank you Toothacres.

Connie Brizendine

2022-05

I can’t say enough good things about Toothacres! All of the staff is excellent. I boarded my dog Bailey there many, many times and I always felt so secure as the level of care that everyone exhibits is so wonderful. He just went to the Rainbow Bridge and again, Toothacres was there for him with their cremation services. Toothacres provides such exceptional care during a pet’s life and beyond – I highly recommend Toothacres!

Joyce L

2020-05

Honestly, I have no complaints!The affordable price was well worth it and my pup came back a different dog. I was super nervous because this was my first time using a boarding service. She was really anxious when I first picked her up but as soon as she calmed down she has been a LOT more playful, energetic, and social than before. The way she plays with other dogs is different, and I attribute this to the unique layout at Toothacres where the dogs can interact with each other through a chain link fence (Townhouse layout) without getting too close. She used to snap and growl at other dogs that came up to sniff her but after her 12 day stay, she seems to be a lot more comfortable and acclimated with other dogs and actually initiates play!They also have a phone number listed on their website to text. I messaged three times throughout the stay and they replied and sent out back a photo each time. That was super nice and reassuring.They handled my mealtime request without fuss (1 cup dry food and 1/2 a pouch wet) and also took care of her heartworm medication correctly. I also did an add-on - grooming session and she came back super soft, smelling nice, and nails neatly trimmed. Knowing how anxious she can get, it probably wasn't easy to get her all cleaned up.For $27 a night, a discount for a 10+ day stay, and a grooming session, I paid $250. Not too shabby 😊

Chris Strickland

2022-05

My beloved Snoopy dog of 17 years passed away yesterday in our house early in the morning. I emailed then and Bryan emailed me back and was just Awesome. And once we arrived the lady at the counter not sure what her name but she was very helpful and took good care of us until Henry came in and talked to us. Henry was so Awesome. I prayed for a place that was good and very affordable and God provided for us. These people are absolutely Angels. This place is so Awesome and I highly Recommend this place to anyone that is looking to cremate their pet or to bury their pet. They have a lovely pet cemetery on site. I can not express how thankful I am for this wonderful staff a truly a God sent. I highly highly recommend this place. God bless y’all. And thank y’all with all of my heart.

Sal Sagastegui

2022-05

We have been using toothacres since 2016 to care for our Spock while we are away. We have boarded him anywhere from 10-14 days at a time. We like leaving him here because we feel that he is cared for. Staff has always updated us with photos of my pup in a timely manner. It’s the only place we trust with our angel. I appreciate the service that is offered by them.

Carolina G

2023-05

I was disappointed with Toothacres communication. We have worked with them for years and did not doubt their services. My cat's remains did not show up for almost a week and no one reached out to give me more information on why. His remains were returned, but I question if they are his with the lack of information. The pawprints do not look like his paws. I don't understand how you can get his paw stretched out after they have been dead for several days. They look more like racoons paws. Anyway, using this as a last resort to get information on your cremation process, any explanation on why his remains took longer than a 75lbs dog to return when they were euthanized/picked up way after my cat. Thank you in advance.

Teddi Roses

2022-05

I haven’t received my fur babies ashes back yet, but the amount of professionalism and sympathy I’ve received just in ordering and scheduling our Enoch’s cremation is undeniable! From the moment I called I knew Toothacres was the place I’d choose to give my baby boy his last goodbye!! I will review again once I get his ashes returned which I have no doubt will be perfect. Thank you for helping our family in this Extremely difficult time!

Chris Carson

2022-05

I am grateful that people and businesses like this exist. Top notch service. I have never used the boarding portion but I wouldn’t hesitate to trust them with my babies should the need arise. This is a good place. You can feel it as soon as you turn off Parker Rd. Thank you to the caring staff.

Kat

2021-05

I'm not sure why this place has gotten some bad reviews because my experience was everything but bad. The only issue I had was our GPS led us in the wrong direction and we didn't realize we needed to make a U-turn from where we were coming to get there. I called in about 30min prior to ask about how their Eco packaged worked and if I would still have my cat's ashes given to me separately. The director was very professional and nice to talk to and really made me feel more confident about going with them for my sweet baby's cremation. I got there with my mother, paperwork and picking out a box with everything I wanted -- including a free engraving of my cat's picture on the box -- within 10min. He even went to our car to pick up the cat himself. I did all of this on Monday and I was told to call by Thursday if I didn't receive any sort of news about my cat's ashes. What was really neat was they were able to deliver it to my local vet (my vet is about 5min away, but this place was about 20min away), so it saves us the trip back there! I got my ashes back on Wednesday and everything came in looking so professional and handled with care. I highly recommend this place if you're looking to get your pets cremated.

Ashley Moseley

2022-05

I just put my dog down Friday, April 30th.I was able to pickup her ashes and everything ordered by Wednesday, May 5th. I was surprised at how efficient Toothacres is. It probably would’ve been even less time had she passed on a weekday instead of having to wait the weekend for her to be picked up. But regardless, I’m very impressed.I was able to go online to the Toothacres website and search for various mementos and her specific urn. Of which, they already had in stock at their facility.I was able to get her paw print stamped into clay and her urn with her ashes inside. They also went above and beyond and added a pin, a few letters and a Rosemary candle. Just to show how they were thinking of my pet and also myself in getting to honor her after her passing.All it took was a single phone call, and they answered very quickly. I called and said she was at the colony animal shelter and that she needed to be picked up from there and cremated. Very professional. Verified details over the phone and made all of the arrangements. It couldn’t have been any easier.Thank you Toothacres, for taking pride in your work and taking care of my fur baby of 13 years.You have a forever customer here and I will recommend your company to my family and friends.

Janet Knapp

2021-05

Our precious bulldog Winnie was 12 when she passed away. We decided to have her cremated. Our vet used Toothacres and I could not be more pleased. Upon return she was in a beautiful bag. In the bag was a death certificate, candle, pin. How to deal with your pets death, a rosemary candle. A wonderful velvet bag that say until we meet again at the rainbow bridge, a beautiful cedar box with her name and her remains inside. When my mother in law passed she was handed to us in a cardboard box with her name. Toothacres is an absolute pro. Our youngest grandson took it very hard and the dignity given to Winnie eased his heart. Thank you again

Alicia Whaling

2020-05

We recently had to say goodbye to both of our dogs. One was terminally I'll, and the other was quite old and in pain. Toothacres provided us with beautiful wooden boxes (urns), with their names. The urns were each put in a velvet bag, and we were provided with a Rainbow Bridge pin and a rosemary "remembrance" candle.We dealt directly with our vet who coordinated everything with Toothacres. I'm sure they are very nice people, but it was an immense weight lifted when we didn't have to make the arrangements.Toothacres treated us with dignity and respect, and I have no doubt whatsoever that our babies were treated the same.

Tonya Grace

2023-08

I lost my best friend of 16 years, my sweet Scooter.. we had him cremated, Yal sent the sweetest card and other beautiful items, my tears were rolling again, and thank you for your beautiful cedar box he was placed in.my sweet boy deserved nothing but the best, thank you again, Tonya 💙

Jennings Gastineau

2020-05

I recently lost my souldog, the vet I use had a cremation service that was not Toothacres. The urn they provided was beautiful but the plaque that went on top was very in personable, it did my baby no justice. My friends referred each to Toothacres and I stopped in to speak with Kelly and show him what I had received versus what I would like to have, he said he could see what we could do, a few days later the new plaque was ready and it did not disappoint, Kelly and Bryan went above and beyond to make a better plaque for her urn, showing care and compassion during the entire process. Thank you. Highly recommend them and will use them in the future should I need their service ❤️

Rob C

2017-05

Boarded our two dogs on the recommendation of our vet. When we picked up our dogs (two playful, friendly 60 lb lab mixes), they were traumatized. They had been boarded at other facilities previously and never had issues. When we arrived to check them out, we asked for a report. We were told nothing bad was written down so I guess everything went well. We loved the confidence. We went back to the kennel area to pick them up and it's basically dropping your dog off at a city shelter when you are on vacation. There were so many dogs in the one kennel building and the barking made talking impossible. I had to yell questions and the employee escort to the kennel could not still hear me. Then seeing dogs trembling and absolute fear in the corner of the kennels was enough for me. They weren't normal for 2-3 days after we picked them up. If you want to drop your dogs off at a city shelter, then go here.

Lillie Fiori

2022-05

I lost my dog today and I was looking for information on their cremation services. I was having trouble getting through to them and sent an email (it’s Labor Day weekend and I was worried I wouldn’t find someone to help take care of our dog). I’ve attached the email I sent to them and their response to me. Before they responded I tried calling again and the women in the cremation/burial services kept cutting me off and wasn’t kind either. Out of all the places to be treated poorly and without empathy, this is the last place I expected. I think it goes without saying I did not take my companion here, why would they treat her any differently? Regardless of what kind of services you offer as a company/brand, no one deserves to be spoken to like this… especially when you are going through loss.

Crystal rayl

2023-08

I would have given 5 stars but my baby’s name was crooked on his final resting place. Attention to detail, especially in situations like this is important. It’s not a big difference, but as his mama I notice.

V Carson

2017-05

We have taken our dogs to Toothacres multiple times and are pleased with the care provided. The staff is friendly, caring and always responsive (even with a texted picture) when we call to check on them. The facility is clean and well maintained. The kennels are large and the dogs are much less stressed upon pick up.

Ayana Hill

2022-05

Toothacres Pet Care Center was a God send during a very, very, difficult time for my family. I lost my baby bird and my senior dog in the span of one week right before the holidays. The grief was and still is immense. From the minute I called Toothscres the staff treated my family and I with dignity and respect. Nothing can ever take the pain away of losing a pet that you love but the services you get here can at least take away some of the heartache of having to make arrangements for pets that have crossed the rainbow bridge. There are not words big enough to convey my gratefulness. Lastly, the prices here are fair and are such a value for everything you get. Thank you Toothacres for being there and helping me memorialize my babies in Heaven ❤️.

Matt Morris

2023-05

My dog lost over 20 pounds in 3 months with them. I'm pretty sure they were either under feeding her or not at all. Don't trust them. It's a glorified pound and your dogs will come back traumatized. Hope this place shuts down.