Tractor Supply Co.

Katherine Wood

2024-04

I am extremely dissatisfied with the service my parents received. I placed an order for pick up and stated the pick up person was my father. When my 81 year old father arrived at the store he waited over an hour for his item because the employees simply “could not find the order”. The woman who was the cashier was extremely rude and made my elderly father feel more vulnerable than he already does at his age. She asked him the order number numerous times, asked him his name numerous times, and asked him what size trap was ordered numerous times. He told her NUMEROUS TIMES he did not know what size trap as his daughter placed the order for him and all he had was the order number and that it was ready for pick up. After he finally got his order AN HOUR LATER there was no apology from this woman, and no remorse for the confusion. When she asked him for all this information there was no please instead he felt as though she was very demanding. After my father left the store he called me, and I immediately called the manager who wasn’t much better than the store employee my father dealt with. She simply stayed “oh it’s our fault, our employees were busy and they were searching for your name not your fathers”. The so called managers statement frustrated me even more because if she simply took the time to listen my father wouldn’t have spent over an hour at the store.The one positive I will give is my father and mother did tell me the young man who was also working at the front was extremely helpful and he was trying his hardest to help him.Edit: The lady I spoke with last night was not a manager she was the team lead! The manager whose name is Brandy called me this morning and was very apologetic. It was obvious through my quick phone call with her that she genuinely cares about her store and her customers. Thank you so much Brandy for taking the time out of your day to call me.

Chris Lillibridge

2024-04

We run a beagle breeding facility on our ranch and we also have 100+ head of Longhorn cattle. We get 95% of our infrastructure products for the beagles from Tractor Supply, and food when our automated shipments are behind or delayed. The store managers know us by name. Brandi and Stephen are customer-oriented people and always treat us with tremendous professionalism and courtesy. The only reason this store does not get 5-stars from us is because of the one and only item that the local managers really can't control, and that is TS pricing. We try to use our Tractor Supply rewards and e-mailed coupons, but ultimately those discounts and/or on Veterans celebration days only go so far. This is an extremely clean facility, and we always get what we need, usually in-stock. Common hardware, this selection and the bulk, (by the pound), pricing certainly helps us run our ranch. We'd like to see more competitive pricing from TS at the corporate level, but we also know this is a sign of the economic times and operational costs are high for everyone right now. The customer-friendly attitude exhibited by all the employees, including both Stephanie's, Brandi, and Stephen are just great, and it's why we patronize TS in Brownwood, we are ALWAYS welcomed by all the staff when we walk in the door! A+ 99/100!

Don farrow

2024-05

Tried to get lpg ( liquid propane gas) on a Sunday a 3:30 pm. Asked the counter to send someone out. He said they would be right out. After 20 minutes of waiting asked again. Waited 20 more minutes and asked a different employee to send someone out. 3 minutes later he comes out to tell me there is nobody on site that is certified to fill lpg. Why not just start with that. Never had great luck at the Brownwood Tx tractor supply on customer service, first time trying to get lpg. Go with any other lpg supplier for tank refills.

C. Liv-ett

2024-05

Just the worst service ever at this store. Store manager is of no help either. I'll take my money elsewhere

Gordon Shaw

2023-11

I came here for very specific items they are good in a pinch I usually buy everything online but occasionally I still will go retail if a need arises pay a premium and get it now I needed some penicillin which supposedly they aren't allowed to sell anymore but I saw it on their online store and it offered delivery so I called the store they said it was in stock so I went to the store and the employee told me they were under the impression they weren't allowed to sell it anymore but he went and got it from the back for me and let me have it anyway nice fella so I got what I needed and it was reasonably priced at 40 bucks for 100ml cheaper than going to the pharmacy for sure 😀

Journalist

2023-12

The clothes department has quality everyday wear. Better than any other clothes store in Brownwood.

BaDDie BeAuTy

2022-05

Best price on cat litter love this store never been in there til my friend told me about this store 🤣 yay 👏🏻🙌🏻

Christy Davidson

2023-08

Staff helpful and friendly pet friendly my dogs like go favorite place go shop just don't answer phone calls they have great prices

WT Mitchel

2023-05

Not so great of service not that they are not helpful but understaffed but being Brownwood it's expected. Excellent products and goods for all your animal and manimal:-) needs!! Love the toys to boys like there toys!!!

amanda

2022-05

The employees at this store went above and beyond to help us purchase a christmas gift. They made sure to give us every option available and answer every question we had. They took their time to ensure we had what we needed! Amazing customer service!

William Darr

2023-05

The point of sale system here works poorly!!! This is the 3rd unsuccessful attempt at purchasing something here because the P.O.S. and store associates cannot complete the transaction. I will not waste my time here again.

Cheryl Hall

2019-05

Went in Sunday about 1 pm. There was one checker and there were at least eight people in line to check out. I walked the whole store and never found another employee . I stuck my head in back area and hollered. No one was there. I called the phone and it rang about 15-20 times, the checker finally answered. The checker called for back up checker shortly after we entered the store. It was about 10 minutes later a man who put together products went to check. After about 15 min, a manager came down the aisle, at least 4 of us had questions for him. I asked him if they normally were short handed and he told me they were all busy outside. There were no employees outside that I could find.

Daniel Michael

2022-05

They don’t keep up well with inventory. Very inconsistent. When I inquired I was told it depends on the vendor what they restock. This was regarding hay, straw and a certain dog food. This isn’t logical to leave it up to the vendor what you have in stock. As a business you should at least keep a par stock. It’s your business, not the vendors.

Emily Clower

2023-05

Staff are always friendly and helpful. The store is always stocked up and clean. Just wish it stayed open later. I live a hour and a half away.

Carolyn Dobbins

2019-05

Absolutely love this place. You have to stand in line awhile cuase they usually only have one register open. If they would open both of them it would be amazing . I love this place but absolutely hate to go there . Only go if it's a must cuase it take to long to check out

OldTown1230912340

2020-05

This store is in dire need of a remodel and or relocation. This is quite possibly the worst Tractor Supply I have ever been in I really wish we had a new store like the one in Comanche Texas. I really wish Atwoods would come to town this location needs some competition. ****Update**** the new store manager has really turned this place around.the store is now well-stocked and they know what they're doing. I wish they would remodel or build a nice new building like they have in Comanche.

Shawn McMorris

2020-05

Karen was very helpful and followed through. I appreciate all she did, and will definitely continue going here for my needs. Thank you Karen.

Journaling

2020-05

Love visiting this place! When they have sales I find exactly what I need. The clothes are long lasting too! Polite and helpful staff 😬

Vanessa Hernandez

2020-05

Went in to find an item after searching every other store. Found what we needed right away with fast help from employee assistance. Thank you. Friendliness assistance.

Celty Kearney

2020-05

Fantastic service! I ordered online and did the curbside. Very grateful for the store employees making the experience fast and friendly.

Amelia Slate

2020-05

It's keept clean and you can always have great service up at the counter and even though thinly spread there is always someone to help.

Shelley Best

2019-05

Always shop at Tractor Supply for years at different locations. This one rates about a 3 due to inconsistent customer service, knowledge of items in store by some employees. Give a 1 star for the women's bathroom.....needs major cleaning.

Rocky Danny

2023-05

It was better place then the one in Coleman I to start going to Brownwood store

Sandra Nelson

2018-05

I have a lot of sales and I love to shop there been shopping there for years and years I don't think I'd ever think of going to Walmart or United kind of high I don't know I think my car only knows one way and that's the Brookshire's

Noe Sandoval

2021-05

Great place for fencing materials but I some Ariats work boots for 90 bucks and not even a month and they are already falling apart.

Paula

2018-05

Love, Love, Love Tractor supply, sure wished this store carried more stuff like the Coleman and Lampasas stores. But that's okay, they usually have what I need, when I need it... the others are reasons for a road trip!!

Frankie Baybeez

2020-05

Most employees are friendly and helpful. Tractor supply has lots of products not found elsewhere in town. Overall love this store!!

Alisa Morton

2022-05

The store is open until 9 pm but no one can fill propane tanks up besides the managers!! Therefore, it isn't even 5pm yet and the manager is gone and that service is not rendered!!

amy valdez

2023-05

The one place we can one in buy dog food and run out. The employees are always friendly.

Darrell Daniel

2023-05

Great service. Has things I need most the time.