Munn Home & Auto

Levi Frasier

2024-04

**Disheartening Customer Service Experience at Ace Hardware, Boyd today... and Justin, Texas a couple weeks ago**My recent encounters with Ace Hardware in Boyd and Justin, Texas, have left me thoroughly disappointed with their customer service. As a newcomer to these towns, I found myself on the outside looking in, excluded from what seems to be a tight-knit community favoring the "good old boys" or "good old girls" club mentality.In Justin, I experienced a shocking lack of empathy from the cashier who rushed me through my purchase, citing the need for employees to go home to their families. It's disheartening to be chastised for simply completing a transaction, especially when witnessing other customers engage in leisurely conversations with staff. Don't they also have a job to do, which has to be finished before they can think about their families? It's unacceptable to prioritize one customer's time over another's in such a blatant manner.Similarly, at the Boyd location, while a lady did assist me initially, her dismissive attitude when I inquired about a product I knew the store carried previously was incredibly frustrating. Despite my assurance, she insisted they didn't carry it and proceeded to belittle me for wasting her time. Instead of offering to look up the product at another store or exploring alternative solutions, she opted for a snappy "told you so" moment, which was absolutely uncalled for.In both instances, the lack of empathy, dismissiveness, and condescension displayed by the staff underscored a concerning pattern of poor customer service that is simply unacceptable. It's clear that improvements are urgently needed at both Ace Hardware locations in Boyd and Justin, Texas, to foster a more welcoming and inclusive environment for all customers, regardless of their status as locals or newcomers.

D Brown

2023-10

For a small town hardware store it has most of what you need. Munn's even has a small lumber yard. The staff is always friendly and helpful. There is no turnover, same staff as 20 years ago.

gilbert lee griamaldo jr

2024-02

great when you'll needing things ,tools,parts for a job.

Aspire Realty

2023-05

I always have a great experience here. Everyone that works there is friendly and ready to help. Always several locals there enjoying a visit so you not only get what you need but it gives you this great small town feeling that makes you feel welcome.

Thomas Snyder

2023-05

This is an old fashioned mom and pop store. I got almost everything I was looking for and I'm sure that the one high dollar item that I couldn't get could have been ordered if I had inquired. The service was outstanding and you knew that to these people serving their community was their life. It is one of those rare places these days where you know that they appreciate your business and you feel like part of the family. Whenever I need something in this category it will be my first place of choice to go to.

David Penney

2024-04

Great Staff. Very helpful.

Richard Hunt

2023-06

I was at Ace Hardware today looking for spark plugs I forget they have quite an impressive auto parts business inside the store, better prices than the chain stores, everyone is friendly and very helpful

Roberto Escobar

2023-12

My last visit was amazing, customer servicio al 100% siempre atentos muy profesionales, everything Family treatment and very helpful in any project you working on! love it. God bless this people!!!

Jerry Neely

2023-12

Great locally-owned hardware store.

daniel meeks

2024-04

Looking for canning supplies and found them there

X Man

2023-05

New to area and wanted to try the local hardware store...asked for help, got none. Overpriced but had what I needed. Won't be back!

Back roads with Brenda

2022-05

My first time in this location. Well organized store. Friendly employees and clean store. Has that small town charm. On one side there is a small auto parts store inside with very helpful and friendly folks.

Richard Elder

2022-05

This place is the best. I love the small town feeling and the super helpful and friendly owner and staff. Most anything you need for your day to day needs around the house or farm, you can find here.Rick ElderElder Roofing & Home Improvement

Topher Fritz

2023-05

Awesome, Awesome, Awesome store. One of the last " old timey " country store. Super friendly staff. Really great atmosphere. They literally have everything. You have to check this store out! 11 out of 10 ⭐

Mark Stephson

2021-05

Mark is always a go to guy and very knowledgeable. Very offering with his information about household to automotive great place friendly people and great prices . Better then Walmart ! And beautiful ladies know exactly where products are and on which isle !! Amazing

John Dorety

2021-05

The ladies really helped me out today. The guys that work the auto parts dept. were being tested for covid but the ladies found my part for me and saved me from going somewhere else, so I was very pleased!

Emerald Eyes

2019-05

Took my husband there this morning..he's in a walker..staff member held door open for him...Auto Parts man so nice ..husband forgot air filter for his truck ..partaken came out to car and asked which filter...so so nice...very thankful for Munn's. K.O.

Landon Mitchell

2024-03

Awesome hardware store 😁

CmdrLOBO

2021-05

Munn's is my go to hardware store. Always friendly, and informativel. From fasteners to auto parts. And.if they don't have it they can get it for me.

Barbara Null

2022-05

Super nice friendly service! The gentleman that made my keys was very knowledgeable. I will definitely be going back!

Rhonda Sabo

2022-05

The two ladies that helped me were so friendly I will definitely go back and shop there!

Tonya Pierce (GG the BB)

2023-06

This store is awesome. They have everything!!!!!!!!!!!! Family operated. Friendly

Tommy Pitzer

2020-05

They have every item along with auto parts. The guy in the automotive section is a life saver. I highly recomend them to everyone!

T.J. Hunter

2021-05

Staff was happy to help me with what kinda of paint I needed with ease. Nice staff. They mixed my paint too.

Wayne Wilson

2019-05

Mark and his Mother are top notch! Great people and extremely knowledgeable about A LOT of different types of things. The whole staff are great also, Thanks guys!

Patricia Kirkland

2019-05

Everyth9ng you could need or think you do. Home and auto.great friendly knowledge on just about everything... Helpful. Friendly. Courteous... and always with the greatest smiles .

Kayla Haynie

2019-05

Love this store and the people who work there. Always looking for tools to use at work. They are always so helpful.

Beverly Brown

2021-05

Love this store. They almost always have what I need and only 10 mimes away😁♥️

James Osborne

2019-05

Not a bad selection for a small hardware store. Staff is generally helpful although a couple of times seemed reluctant to help and a bit unfriendly, maybe even supercilious.

Kevin

2021-05

Great staff and nice store!You guys should open Sunday. Missing out on a lot of business