Walgreens

Leslie Gilbert

2024-04

Waited 10 mins in line while they argued with person in front of me. My turn they put up sign they are on lunch break. Instead of taking care of a paying customer so I can get meds they close and refuse to give me my meds

Tami D

2023-10

Clean and spacious, this Walgreens is quiet and well-staffed. Stocking must be done in off-hours because there are never boxes sitting around in the aisles. The wait at the drive-thru pharmacy is minimal. I have never waited more than 5-10 minutes. (30 minutes is standard at other locations.)

Adam Walker

2023-05

Walgreens in benbrook is the best pharmacy I've ever been to. They are so polite, professional, and work very swiftly together. I've always been very well accommodated on every single visit. Thank You Truly. -Adam

Nancy Carlson

2022-05

My husband and I went to get flu shots and were able to get the vaccination and get out in about 15 minutes. The lab technician was very kind and professional. The vaccination was so efficient that we didn't actually feel the injection!We are returning satisfied customers .

Leila Dennis

2022-05

We often visit this place since it was the nearest to our area. The pharmacist and staff are very kind, efficient and professional. They attentive to their customers needs. We also get our covid vaccination with them and that experience is a plus effortlessly done. No pain at all. We surely visit again.

Lily G

2022-05

The worst Walgreens location in the area. I scheduled my Son a COVID test for 9:45am this morning and received a confirmation email and even a reminder email. We pull up to the pharmacy at said time and it’s closed. I proceed to go in and ask the cashier lady whom was working up front why it’s closed when I scheduled and appointment and her level of service was a shoulder shrug proceeded with “I don’t know. You shouldn’t have been able to schedule an appointment until 10:00am.” The pharmacy window sticker says they open at 1:00pm on Sundays. So I requested to speak to someone who would know and she responded with a stupidly blank stare. This location has the absolute worst customer service.

Jeremy Wortsman

2022-05

The worst customer service ever .........I sat on hold for 48 mins and no one ever came to the phone. My wife called the store from her phone and they finally picked up. Once we got to someone in the pharmacy we were told that they have been so busy and what did I need. I explained the problem with our sons RX from another Walgreens and was told that it wasn’t their problem and that they were too busy to help. I will NEVER go to this pharmacy ever again. Busy or not there is no excuse for being rude. Let’s do better Benbrook Walgreens I would give you Zero stars but it won’t let me

Heidi Mullins

2023-05

Today this morning, I walked to photo dept.. so I look through photos and I took some pictures out that i dont want these pictures!!! So guy chubby says to me that I waste papers next time pick out what u want to prints out inorder to save papers. I flipped out when he says you waste papers.....I told him don't tell me about waste papers. I know they do recycle papers... so he kept telling me again. I told him don't tell me about wasting. So he went ahead to subtract pictures that I don't want. So I went to manager and tell gerr about dumb guy about waste papers....he should not tell customers don't waste papers......I never heard staff say about waste paper.......I used to work that store and I would never say about waste paper.....when customers don't want these pictures......

Ashley Lopez

2018-05

Cashier didn't understand how to use coupons and tried to limit me to one even though it was not stated on the coupon on how many limits. Then he said the manager only lets them do 1 coupon and they also don't let you do multiple transactions. I said I'm not doing multiple transactions,I'm doing one and then he said he still can only do 1 coupon because "it's cheating the system". The manager and staff need to be retrained. The store gets reimbursed for coupons so nothing is lost.Tall Caucasian male with greasy pony tail showed poor customer service skills. Would not recommend this store since a severe lack of knowledge is missing.

Julie Wright

2021-05

Need to correct the text when ready prescription system because you receive text starting your prescriptions are ready then go to get them; ends up the meds are back ordered. MAKES NO SEMSE and should be very simple! Wasting customer time is ridiculous!

Sandra Hart

2018-05

This place is good to buy a lot of things from. The prices are pretty good. Only thing I don't like is the pharmacy takes too long to get your prescription. They really don't care if you are sick and need your medicine quick.

A T

2020-05

When I walked in the store I had the manager on shift, and another clerk stare at me, and neither greeted me. I continued to shop, when I was picking out a gift card and was about to walk to the front Nancy (clerk mentioned before) walked away. I waited for around 5 minutes for someone to come back, when no one came I went to find someone. I found Nancy, and I said “ma’am”, when she turned to me you could tell I was bothering her. She never asked me how I was doing or small talked with me at the register. Then she had the nerve to tell me “you know you cant return gift cards right?”. I knew this as I’m a supervisor at a retail store. Just the vibe of the store was horrible. I’ve been coming here since I was a child and use this pharmacy. If it wasn’t for the amazing pharmacy staff I would have left a 1 Star.

Markel Raya

2023-05

Brooke in the pharmacy section made me have the best experience ever. As a military and college student, she helped me get my medicine and took the time to help me out!✊🏾 Thanks Brooke.

Tabitha Heinz

2021-05

Employee wouldn’t check to see if an item was in stock for me when I called up there. Just said they received a truck today but nothing was unloaded and it’s all in totes in the back so she doesn’t know what they had. Every other Walgreens I’ve called had at least attempted in check instead of just saying she didn’t know.

Chasady Laird

2019-05

I had always gone to CVS across the street and they are the BEST!! My insurance dropped them so I came here and after 3 months of filling 1rx I’ll have to find somewhere else to go. Never had issues before w/rx or copay until Walgreens. ALWAYS an issue!! HORRIBLE

Jason Yandell

2011-05

The pharmacy did not fill my medication because they "ran out", even though I gave them more than TWO WEEKS to fill it. They finally gave my script back, but because they had already run my insurance, no other store would fill it. When I asked for assistance from the pharmacist, she flat refused and when I said I'd have to regretfully file a complaint, she said to get her name right: Renee Culpepper. Incompetence mixed with unprofessionalism: a terrible combination in a pharmacist. Renee Culpepper needs serious training as a pharmacist and in customer service.

Amanda Bates

2020-05

Buyer Beware ! This location puts things on clearance and have sale prices and when you get to the register you always end up paying full price. When you tell them it is on clearance they can't pull the price up at register and I have had to put things back. I called corparate and left message and never got a call back. Many people buy things that are on sale that they wouldn't buy otherwise and you should be able to get it for that price.

Krystale Lee

2019-05

Great place. Great deals if you have a savings card. Great place to use your savings card and get money back on it. I love to use my coupons there. I always find good deals.

Tanya Valentine

2023-05

They gotta be out there mine a dozen eggs $ 9.49 when you can go to Walmart and buy 18 count for$ 3.46

Bill Hickson

2021-05

I walked from the motel-6 across the road and was greeted by buisy but professional staff, some customers were giving the employees a difficult time, I was impressed with how theyHandeld it

David Kessler

2020-05

For the past 15 years or so the clerks and pharmacists at this store have been consistently friendly and helpful.

Taylor Butcher

2017-05

Staff seems nice and the supply and selection is usually pretty good here. I usually get toothpaste here.

Tony Young

2017-05

Transferred a prescription to this location. But they did not contact me when they could not fill the prescription until I went to see my doctor. Terrible service.

Epiphone 27

2020-05

The manager likes to say no. They don’t like to honor their sale prices. Will not be a customer at this location anymore.

Madison Johnson

2021-05

Pharmacy employees should be wearing masks. Period.

David Garibay

2017-05

Pharmacy puts you on hold and never comes back.

Daniela Byington

2021-05

Mandatory Mask Law , Welgreens letting people in without mask......Its Mandatory!!! Bad Business....😷

J Gamble

2018-05

Customer service was very helpful and pleasant!

Banana Brain

2019-05

Very convenient and very friendly staff.

Lee Wise

2016-05

The staff is wonderful.