Russell Feed & Supply

Unaffiliated_X

2024-04

Management is incompetent. There were 2 screw major screw-ups on one order. The first screw-up was when I tried to purchase 10 bags of Organic Potting Soil for the listed price of $6.99/bag which I showed her a picture of to make it as easy as possible during checkout. The nice lady said they were actually $11.99. She spoke with management, and apparently, were unable to sell the bags for the listed price. I decided not purchase the 10 bags. The second screw-up was when I looked at the recipt and noticed they charged $57.99 per bag of weed and feed when the actual sticker price on the bag said $36.99. When I went back in the store for the refund they would not refund the difference!! Long story short and after I told the manager how lousy this was, and that this is not how to treat people, she "alllowed" me to take 1 extra bag to make up the difference. It really stinks because I don't need an extra bag. It was either that option or refund the entire purchase. I do not blame the nice people that work at the store but the incompetence of the management's inability to accurately price their items and effectively correct situations. If you do decide to shop at Russell's check your recipts to make sure you are being charge correctly.

Bombas Sawyer

2024-01

Check your bags before they load you. I got home to find out a bag was cut tape and the corn spilled out when I lifted it out of the my truck. Manager states they open bags to show customers the product. It was cracked corn.. If they are selling open bags they should let people know prior to selling them and discount them like other places do. Not sell them as full bags.Maybe the manager is just clueless to what is going on in the back?

Alex Wolfe

2023-05

Love love love Russell’s Feed Supply stores. The people are genuine and are always happy to lend a hand or offer assistance when they can. They have a good selection of animal needs, but I mainly come here for the dog treats. I have also purchased two wind chimes here which are both very high quality.

Christine Thomas

2023-12

The older lady’s that work there are so helpful and sweet but the young girl I went too because I was next in line ignored me for two minutes straight. Before scanning my item, didn’t acknowledge me or say hello. I asked if I could put my number in and she acted like that was a problem. Didn’t even say have a good day or anything. I guess I’ll be ordering my dogs food online now. I try to support business in my area but obviously they don’t want it here it says sales rep 392. Maybe y’all might train the girl to work with clients better before losing more business.

Samantha Greenwood

2023-12

Small, older woman with long hair running the reception desk is very rude. Drive 45 minutes to pick up 2 bags of feed on hold but still needed to make sure they had them. Not one employee could tell me where to go to get my feed or who to talk to. Will continue going to the Russell’s in Decatur. Not impressed with the Azle location at all.

MaryAnn O

2023-08

Very friendly staff and great selection of pet food.

Scarlet Feemster

2024-02

Awesome staff and wonderful selection, prices do tend to be a bit more on some brands in comparison to other stores, but you can’t beat the convenience of not leaving town 😂!

Samantha Iglesias

2023-11

Had a terrible experience at Atwoods and went down the road to Russell Feed and just like their Azle Location, the customer service is top tier! The prices are a little higher than that big competitor up the road, but that is because they properly train the people they hire and popular products are always well stocked. Russell Feed sets the Gold Standard in customer service.

Eric Rivera

2023-05

Great place if you need anything from supplies for your pets/animals and different types of feed. Also...not a bad place to get baby chicks as well!! 😂

Meagan Minchew

2023-06

Huge shoutout to Russell Feed in Azle for saving our butts today!! We realized last minute we were out of feed and tomorrow is a holiday! We called and they got us taken care of!! Stellar customer service. Thanks, Chris!

Bryce Sullivan

2023-06

Great place with an even better atmosphere the people were incredibly knowledgeable of their store and knew where things were. AWESOME HELP

Donna Grant

2023-05

Ordered 4 buff orphingtons from Russell's Feed store. 1 has feathers in its feet. Oviously not a Buff. 1 is so small dont think it is either. Called the store, they were supposed to call me back. Didnt Went to the store, big sign, NO EXCHANGES OR RETURNS ON ANIMALS.

Amy Livingston

2022-05

Love the location and the employees are very pleasant and helpful. I really enjoy the fact that you can get propane at a reasonable price, fast and convenient. Remaining a loyal customer.

Prophetess Hayden

2022-05

Not often can you find a place that you look forward to going to because of the family friendly environment. I enjoy taking a break from the hustle and bustle of Ranch life and going over to Russell feed in Azle to smile and laugh and get educated on any and everything about farm life. Being a city slicker and a suburbanite it was a vertical curve learning everything I needed to learn. The ladies and gentlemen there never made me feel bad about not knowing the things I didn’t know about farm life. This is a one stop shop for everything you need to have a successful Ag life.

Verona Turner

2020-05

My most favorite place and people to deal with for my animal needs.

Sarah Getz

2021-05

I have been using Russell's since I moved to Azle two years ago. They have always gone above and beyond!They have top quality products that are sold at a reasonable price! Their service is excellent and they have very knowledgeable staff members that are always happy to help.If that not enough to keep you coming back, the people that work there are so amazing. They go beyond customer service!They truly have the most wonderful group of people working there.Couldn't imagine ever going to another feed store. Thank you Russell Feed!

Ashley T.

2022-05

The staff isn't very friendly. They always seem annoyed, which is frustrating. They have a decent selection for the most part. I prefer some of their other locations, but this one is closest to me.

Ashlea Yates

2021-05

Everyone is always so helpful here!!! But a special Thank You to the thinner older lady who is very knowledgeable and knows her stuff!! My son's friend accidentally lost his tegu he just bought from you guys in my car.... that's right he made my car his home for about a week.... a tegu thank god it was a baby and at the second I passed your place he appeared and she came I out and went above and beyond to help me with this poor thing who was starving!! A real nice lady!

Suzette Valentino

2020-05

The people that work here are the best. Always so nice & courteous. I ran out of my Kitty's cat food and they saved me the few cans they had & ordered more. Great store - great people.

Karen Perl

2023-05

These people are the best! I would never go anywhere else. Staff is courtesy and knowledgeable and great product selection!

Richard Reiners

2023-11

Easy to find items and good prices!

Richard Frreman

2023-05

Went in to buy grass and weed killer and rose bush spray. Got what I need and the sales person helped me to find what I need. Great store with all of the stuff you need for your garden and lawn. Pet supplies also.

Sarah Blackwell

2023-05

I got 50 crickets and she gave me 30 crickets! Each cricket is .16 cents! Yes 16 cents for 1 cricket that's sick! I ended paying $7.96 on 30 crickets! When it should have been 50 which is still high!!! Russell feed supply you need to lower your cricket prices and get people who actually count the crickets and not just guess. Phat jacks farm in grand parie I can get 1000 crickets for $21 and they are actually healthy and he give you extra doesn't short you like here. They also have some pretty high prices on alot of stuff and some that are reasonable. I cannot recommend getting crickets from here though!

Michelle

2019-05

Been going here for years for dog food. The people here are great and knowledgeable. They have carryout if you like and a good variety of products. Some of the pet foods have a program to earn a free bag. This is also a great place to buy vegetables to grow.

Robert Starr

2020-05

You get a real feeling of human connection in here. The staff listen and offer suggestions if you want. They are very helpful and knowledgeable. This store has a variety of supplies and accessories for all kinds of fam and ranch needs.

Jerrie Zimmerman

2019-05

I went to Russell's to leave an application for employment. The position was unfortunately filled so I spent the next 45 minutes just looking around the store. It was fantastic. I loved it. Probably a good thing I didn't get the job...I would have spent too much money. Lol

Michael Chisholm

2018-05

Not only is it a fantastic feed store, they also refill your 20lb grill propane tanks. I learned long ago, refilling = more value. Refills fill up 100%, while exchanges are only filled 75-80%. This is a great store, great location, and great prices.

Dinasaurus X

2021-05

Great store, cool stuff and awesome people! Only downside is they are more expensive than many of the other feed stores in the area. And I wish they closed a little later during the week.

Bonn McCartney

2022-05

Wow! This feed store carries feed for all your critters. Good prices and SUPER friendly & helpful staff. Just moved to the area and Russell will be my new Feed Store.

Christie Wethington

2020-05

Staff is helpful and knowledgeable. They almost always have what is needed in stock. I love having someone to load those heavy bags of feed into my car!