West Marine

Anonymous

2024-03

Pretty sad. The business want to make money, but they won't even answer the phone!

John McMahon

2023-05

Inventory online doesn’t match store stock, left on hold for 10 minutes,(associate was polite and tried to be helpful), no customer support on website for weekend, unfortunately I am in town(Austin), to complete a time sensitive job for the University. Could not confirm a delivery time or inventory to complete my project. No (800) customer support on weekends.

CVW Associates

2024-01

The woman who works here is an experienced boater and a wealth of information.

Jackie Leone

2022-05

I couldn’t have had a better experience with my first-time boat purchase! Roger and Holly thoroughly explained everything along the way, and helped me navigate through the entire process with ease. Roger gave solid advice on what to buy and what wasn’t necessary while outfitting my beautiful new pontoon. Everyone in the shop was helpful, too….I highly recommend West Marine!

Paul Marquardt

2021-05

Very helpful staff. Great selection of gear for your boating needs. Both power and sailboat supplies. I was able to get a fuel primer bulb here. Decent selection of clothing for outerwear. No real selection of casual clothing. Prices are very reasonable and it's local versus online.

Steve Digby

2015-05

The staff knows their inventory and how to use it. The are helpful. In my opinion the store is well stocked and I keep coming back. West Marine's catalog contains far more than any retail outlet so if they don;t have what one is looking for, they can get it.

Cheyenne Suz

2019-05

Friendly service and great advice. They can get you on the right track for most boating or marine needs. They also stock most items for normal boating maintenance. Sometimes that have a few clothing items on sale at fairly deep discounts too. This is a small store though and some expensive items may be better to look for at the larger competitors.

Nathan Vaughn

2021-05

Guess I'm spoiled by the larger, well stocked coastal WM locations. This is a convenience store size/stock West Marine with 1-2 friendly staffers. Contrary to an earlier review, they are open for business. They did have the essentials we needed, but not much else. Nothing wrong, just not the large array of inspiring items I'm used to finding in West Marine--smaller/different market? Just to get out of the house, the hour drive was worthwhile.

Charles Valentine

2023-05

Hours are listed as open till 5pm, and I arrived 10minutes before 5 and doors are locked. The guy inside saw me and looked away. So I guess I'm buying what I need off Amazon. I tried y'all.

Kyle Tuten

2018-05

Watched an employee put the last of a stocked item on hold for someone they were on the phone with after I inquired about and showed interest in purchasing. What happened to first come first serve? And what if the other person doesn't even show up? No wonder ecommerce is taking over.

Marie

2020-05

Excellent customer service & knowledge of the products they carry

Dawn Camp

2019-05

Vicki was awesome, friendly, funny and extremely helpful. Got me what I needed with a smile. Only draw back is that I had to drive all the way from San Antonio to Austin for a store. They shut down the one in San Antonio. What do people do in that area for their marine/boat/water needs?

Terra NOVA

2017-05

I was struggling with returning a bucket of poxy. We called right before they closed and Vickie gave us her name personally to speak with first thing in the morning. When we arrived the next day, Vickie did everything she could to go above and beyond for us. She made our day! Thank you again for the amazing service!

little boat

2022-05

The folks who work at the Austin West Marine, June 23, 2021, are rude, snobbish in nature, and far less than worthless.I asked for several items for our 20' Whaler Outrage, specific items....They just shrugged, said we don't have that, or that or I just plain I don't know....And I wandered the store and found the items myself. Since everything in West Marine is FULL LIST price or higher, I expect a tad of service.

Paul C

2021-05

My go-to for Marine supplies in North Austin, RR, Cedar Park area. Reasonable selection and pricing considering everything Marine has a price premium. Some staff are knowledgeable.

BRIAN

2018-05

Vickie is a great help with all my boating needs. I’m always surprised at what they have in stock there and I always find a little somethings my extra or that I’d forgotten to pickup. Great store and great staff!

Snake GS

2022-05

Got $15 off my last purchase through my Boat US membership. Customer service helped identify an issue I was having with syncing accounts before I could access my savings.

Kevin Howell

2023-05

Go to spot for all things boating. Their batteries have higher specs and a lower price than Walmart

Chuck Suong

2015-05

Silvio was TOP NOTCH. He knows his stuff and helped me figure things out with my trolling motor. To me he went above and beyond. He just took it as another day at West Marine. Thanks again Silvio.

Tiffany Proske

2022-05

My gift card wasn't being read by their system and they replaced it with no problem no questions asked

James Milburn

2019-05

The manager helped me find everything I needed. I was even able to get some hard to find parts order through West Marine straight from the supplier.

Mike Perkins

2021-05

good place did not have lithium ion batteries but still had a wide variety of fishing and boating gear

Stacy Greer

2020-05

The staff here are very knowledgeable about voting and supplies and fixing boat fiberglass type stuff and resin very surprised and what a great selection to choose from kind of pricey though

David Schmidt

2020-05

Great store they just don't pickup the phone I've called 4 times throughout the span of an hour...

Jennifer Killgore

2021-05

The staff is great and very knowledgeable. Thanks for helping make my Christmas gift special!

Colin Gangi

2020-05

Went here as they are advertised as a kayak store online. They had two. Seemed like a good place for boating accessories however.

Larry N

2023-05

Didn't have what I needed but where very friendly and had a bunch of stuff I'll probably need at some point.

XII Volt

2023-05

Friendly staff that had none of the parts that I was looking for all online orders.

Chad Huff

2018-05

Showed up at 11 am on a Tuesday and store was closed. I watched about 10 people come and go. Hung out for about 30 minutes since I drove an hour in.

Brian Z

2021-05

Very helpful even they didn't have my part but did help me find where I could get it