Walgreens

You Wish

2024-04

I came in the other day to pick a few items and Jalen the store manager was very welcoming and friendly. Also the shelves were very well stocked compared to most drug stores I go to. They do a great job!

Grace Woolfolk

2024-05

I wish I got his name, but I have never encountered worse customer service in my life. So unbelievably rude and inconsiderate I almost cried. He then turned around and was overly nice to another customer right after almost yelling at my boyfriend and I. Looked like a somewhat middle-aged guy with a medium complexion. After looking at the other reviews I know I'm not the only one.

Brandon Redding

2024-01

Apparently all of the low star reviews are accurate. I’ve filled my prescriptions with Walgreens for years, have had the same insurance for years, but in transferring my prescriptions to this location, all of a sudden, there’s a problem. They can’t find my insurance. They’ve filled the wrong prescription on more than one occasion. And specifically, the pink haired individual in the pharmacy really needs an attitude adjustment. Rude and condescending for no apparent reason aside from clearly disliking their job and wanting to push their bad day off on others. Do better!

Sasha Wilson

2024-04

The three men who work late night have the best customer service. They have always been super friendly and helpful— especially the manager. Thanks Rey for being awesome :)

Amber Anderson

2024-04

I came in at almost 9pm wanting to fo my passport picture. A woman with pink short hair greeted me and immediately pointed me to the passport picture area. A lady with dark long hair, who I assume was the manager, helped me. I had issues paying out with my rewards and the lovely lady was so patient with me!Passport picture only costed $16.99.

Jacqueline

2024-05

Renada is the goat, she helped me take my passport photo and was so patient and understanding and DIDNT make me look like the worst version of myself. Haha coming back here for that reason alone. All the staff were so kind and helpful.

kyle fiala

2024-01

I’ve never written a review but this pharmacy is so slow it’s impressive I don’t know if they are understaffed or slow mentally but it’s wild. If you need medicine I sincerely recommend to go somewhere else. Side note it’s not 24 hours pharmacy it’s a lie. I hope I saved one person

A Porat

2023-05

This Walgreens location can get busy as it’s right on riverside in a busy plaza. Store was clean and well stocked, but checkout line was long and there’s no self checkout kiosks.

Vangie Aguilera

2023-11

If I could give this place zero stars I would. After seeing so many negative remarks about the staff, I know I am not alone when it comes to having a horrible experience at this location. The female pharmacist that handed me my prescription wanted to hand it to me without a bag. I asked if she could put it in a bag. She got upset about it and with my hand reaching out to grab the bag she dropped it on the counter without saying a word. She looked past me asking for the next person to step forward before I could even get the bag. Complete show of disrespect.

Jonathon Rodriguez

2023-09

Got a pick up ready order for a poster. Drove 20 min and then waited another 20 min in store to find out it wasn’t printed. Employee puts in the order to print. 10 min later a manager comes by and says they don’t have the right size of paper. The employee admits she just hit the print button and didn’t check the supplies.Your store has terrible reviews and is so unorganized. Do better.

Kathy Overstreet

2023-12

EVERYONE CALL1-800- Walgreens to complain. Ask for customer service. Do tell them to escalate the issues. Also get names.Best wishes 🤗

Daniela S

2024-04

My pharmacist Jackie is the best she is so friendly I had a problem with my prescription and she went out of her way to help me resolve my problem that’s why i always come here

kaitlin

2023-05

***This is NOT about the walgreens store itself and the staff that works in the retail part** However this IS about the pharmacy and their staff. I’ve never dealt with such a difficult pharmacy? Why are y’all so rude to people just calling about their medications? It’s not our fault you have a bad supplier and are always out of medications. Don’t be surprised when people call multiple times a week to check on their prescriptions when you FAIL to fill them. Not only that but they always take forever, even for a quick pick up and you payed ahead of time. The hours are always different. For anyone reading this, I HIGHLY recommend switching to Martin’s Wellness/Lamar Plaza Drug Store. I was shocked by how kind, helpful, and FAST they were. Walgreens truly isn’t worth the headache.

Matthew Lissner

2023-05

Not sure why so few pharmacies exist in this part of town, but we are very fortunate to only need prescriptions occasionally. After visiting urgent care, my daughter was prescribed a med and we went to this Walgreens to find out they ran out of the medication and no one had bothered to contact us to let us know. The pharmacist told us it was our responsibility to find another Walgreens to fill it or they could order for pickup the next day.

Patrick McDonald

2023-05

This place is excellent.The retail staff and pharmacy staff are both great.Every person complaining about parking is simply incorrect. This is a busy shopping center in a busy part of town. Parking will be a headache here, and anywhere in any city that has a busy urban center.Pro-Tip:If you are overwhelmingly concerned about parking, you should opt-in to mobile and phone updates on your prescriptions and just do the drive through.

Charlie Herrmann

2023-05

Rough experience trying to print invitations. The staff tried to help, but ultimately it was a disaster.The first trip resulted in them handing me a box and charging me for my order. I assumed they were all they there. I was back 20 min later when I realized they had only given me half more order. After discussing with the cashier and eventually the manager, they said the other half wasn’t available and they couldn’t reprint. They said they we would have to resubmit and they would print as they didn’t have supplies. But they said they would make a note internally and we wouldn’t have to pay upon picking up. Absurd already, but spending an hour was grating so I left.A week later we had resubmitted and returned to pick up. At this point they had only printed half of the remaining half. There was no note about not paying. They didn’t have paper to print the rest. They did eventually refund. Another hour at Walgreens, still without my order. At this point I realized I could’ve designed the invites, bought a printer, got it from Amazon, and printed my invites. Lesson learned

Rebecca Thompson

2023-05

I had my doctor send my adderall prescription in earlier this week and every time I called to see if it was ready I was told they hadn’t received the prescription yet. I called back several times over the next couple days and checked the website as well but I kept seeing they hadn’t received my prescription. Finally Friday night I call back again and they tell me they actually did receive my prescription but they don’t have any adderall. I understand there is a shortage but the fact that they waited until Friday night to tell me they were unable to refill my prescription seriously ruined my entire weekend. Adderall is a controlled substance, I cannot transfer the prescription to another pharmacy. And my doctors office is closed on the weekends so I was unable to get a new prescription. I work full time on the weekends so I have had to work not only completely unmedicated (If you have ADHD you know how difficult this is already) but while also going through withdrawals because this situation caused me to have to abruptly stop my meds cold turkey with absolutely no warning. The withdrawals have been absolutely horrible and this was 100% preventable. I am completely done with Walgreens after this experience. I understand there is a shortage but they should have told me immediately that they had no way to fill my prescription, I could have gone to another pharmacy, I could have discussed solutions with my doctor, etc., but they kept me waiting multiple days and wasted all the time I could’ve used to fix this. Absolutely unacceptable, they really do not care at all.

Reanna Lynn

2023-07

I have a problem with the PHARMACY, not the store.This is the second time that they’ve forgotten to include my husband’s needles/insulin at the drive-thru. You’re not supposed to go without taking it, it can be dangerous. The pharmacy is really forgetful or maybe they’re high on something… I’m trying to convince him to just go to another pharmacy.

Madelyn Hartnett

2023-05

I have had my fair share of less than stellar experiences here (mostly long waits), but I had an experience last night with the two women at the pharmacy that I had to leave a 5-star review for.I had a prescription sent in around 9:15pm that was urgent and I needed ASAP. I contacted the pharmacy because I knew that they closed at 10pm, and after explaining my situation, she told me if I stopped by my prescription would be ready. I ran in 20 mins later and they had my prescription ready for me! Absolute life savers. I wish I would have grabbed their names. Keep up the good work!

David J Brackin-Murray

2023-05

Mauricio needs additional training customer service skills. He is one the rudest persons ever worked there. The stores policies are changing day to day depending on who is working. Additionally that Walgreens is not for Chime members. Do not go there.

Dan Gilkison

2023-05

I despise writing poor reviews, especially when it's clear I'm merely piling on given the hordes of other single-star feedback, but enough with this place. The difference between my excitement when this location opened years ago near my home and my disappointment in several recent visits is making me find a new pharmacy. This Walgreens location seems to close at random hours without notice. The drive-through is shuttered more often than not. The shelves are mostly empty. What was once a convenience is now a headache because getting the occasional prescription filled here takes multiple trips and a big batch of hassle. I'm out!

Antonio Perez

2021-05

Never going to ever step food in this Walgreens again. Yesterday I came to get money from Western Union and I had enough time but the kiosk wasn't working so by the time I downloaded the app and signed in and set it up on my phone it was 9:00 exactly. Usually with HEB you just give them the code and it's no problem. Today I get here and once again I had enough time, and I had it setup through the app but Victoria, the manager refused to come back to do the transaction because she decided to close the drawer down early. I thought Walgreens was known for good customer service. Not anymore. My HEB would never do this.

Stella Mom

2023-05

Absolutely horrible. I have never written a review in my life but I have written one just to state how bad the experience was. I would excuse it, if it was the first time. This is my second time there and safe to say my last. I went there early in the morning. There was no one else there. I went to the cashier to ask for some products to be unlocked. She called the employee and I waited a good 10 mins. When I realized nothing would come from waiting, I left. After 10 mins. Horrible.

Cheryl Drew

2020-05

The Pharmacy is terrible! I have been a customer for 5 years and it has gradually gotten worse. Last month the man on the other line was extremely rude, dismissive and clearly agitated before hanging up on me. Turns out, it was their call center so they are all in bad moods and don’t care about customer service. Walgreens pharmacy apologized and said they have received multiple complaints...great then use a different service! In the same experience I was unable to get my prescription for a week due to a glitch in their system. My doctor who is only in 2-3 days a week had to call them and send a new prescription...so I go without my medication for a week because of their screw up..doesn’t seem fair. Now this month, I call in to get the same prescription filled and after holding for 5 minutes they say I have to call back tomorrow to fill it because that is the date the doctor has down for the fill date. I have called early plenty of times and they fill it on the fill date and I pick it up then, never have I had to call on the exact date to fill. I’m over them! Switch pharmacies for next month! 2 stars because I have not had a bad experience with the store. Actually the lady with long blonde hair is super sweet!

Brent Tippen

2022-05

This is the worst Walgreens I have ever been to. And I have been to a lot of Walgreens. They are consistently under staffed and the lines to the pharmacy consistently stretch down the medicine aisle. There usually is only one cashier working the pharmacy who always seems overwhelmed. They also are consistently out of drinks in the coolers including regular water. This entire experience should be an embarrassment to the Walgreens brand. Ya’ll need to get it together.

Jamie Tracy

2022-05

This place has gone from the best place to get your meds, to the worst place. Can’t count on the drive thru being open. So, you sign up for there Express Pass scam do to limit mobility. After standing at the Express counter for 20 minutes, and having to ask for assistance to be told; Oh, we aren’t doing that today. So back to end of the line. Your customer service sucks, you see someone clearly in pain with a walker, maybe mention to them you chose not to accept express pass and take down your promotional “Skip the Line. Next time”. Sign up for our Express Pass Scam!! You can do better!!

Andrea Wilson

2022-05

I had a photobook to be processed to this Walgreens, and to my surprise when I went to check on it at the location, the Photo Center is completely shut down. Unfortunately, online it was not distinguished that the photo center was not available and if I didn't go to the store I would've been waiting forever.However, I'd like to give a special thanks to Jada because she was so patience with and made sure to help me get my order canceled because it was too late for me to cancel online (what's with that short window to cancel?)Even though she had long lines to get through, she made sure that I was taken care of and I greatly appreciate her for heeding to my concerns!Super appreciate superstar Jada, but...Walgreens... would definitely be nice if that information was better communicated with the online platform.

Kevin French

2022-05

Beautiful store, nice, clean and decent parking...They must be under staffed.They are either slammed or not supervised well.They LOST an order sent to them for me from a vendor (10lb box) and then fought with me until I got the receipt from FEDEX showing their employee signed for it. They actually said "this employee does not work here anymore". I really do not care, just give me the script. They eventually did.Anyway they are hard to reach and do not care about you.

Mallory Hakes

2020-05

the female pharmacist with the British accent is one of the kindest most attentive people I’ve ever met. You can tell she really cares about her customers and is always in a upbeat mood. I have moved away from this particular Walgreens but I still pick up my prescriptions from this location because of her and the staff. Keep up the hard work, it doesn’t go unnoticed.

Audrey O’Connor

2023-05

I have never been to a good Walgreens pharmacy (no matter the city/state) but this location is on some sort of race to the bottom.If you’re lucky enough that they answer and don’t hang up or have you on hold for 20min, you will receive inconsistent answers from staff. I had to call back every hour for a couple days because no one would answer. The automated voice system is one of the worst but that’s not particular to this location, it’s all locations. I have tried calling a number of times today and it won’t go through.