4.8 (135)
4815 W Braker Ln #500, Austin, TX 78759
(512) 531-9220
tomlinsons.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Leslie F
2023-05
We booked a last minute self-service dog wash on Sunday. They only have one room available but it was spacious enough for our 100lbs shepherd & 45 lbs mix. Their wash equipment is much more advanced compared to other dog wash places in the area. We didn’t have to worry about cold water since the system is automated to rinse with warm water only. The staff also made our shopping experience pleasant. They took their time helping us with questions and they were truly a joy to be around. My skittish rescue dog accepted a treat from one of the employees, which he rarely does! That in itself proves that they are kind people and care about animals. We’ll most definitely be back.
Rachel Drew
2024-02
Great selection and very knowledgeable staff that clearly love animals. We have purchased a few different products that have made our dogs life so much happier.
Aurora Graze
2024-02
Super friendly staff and always very helpful. There was a gentleman who was on his first day. I didn't get his name but he was so cheerful and kind.
Alina Postelnicu
2023-08
The Braker/183 location had the best customer experience. I starting buying from here many years back, then I moved, so I get to try some other stores. I can’t complain about the other stores , but at the Braker location the staff goes far and beyond to help and guide me. And they recommend and gave me the best deals and products. So, I always stop by this store to buy food for my pets. Keep it up with the awesome job 👏
Sandy Don Sternadel
2023-07
I like this place. Wide selection, pricey items, but my dogs (all 4 of em) are worth every penny. JJ not pictured, he's shy.
Danie Garrison
2024-04
Great customer service! My favorite place to shop for pet supplies.
Tina Marty
2023-12
The first thing the clerk did was suggest I fill a stocking with things I wasn’t shopping for, for a discount.The free pie they gave me went in the garbage, it was nasty.
Jeannie Brown
2023-06
Tomlinson’s is the best specialty pet store in the area hands down exceptional customer service! Now I just order online and have our dogs food delivered with free of charge. Made a life long customer and member from this household, thank you Tomlinson’s!
Erin Russo
2023-05
Had a great experience at this location trying to pick up a bunch of supplies for my new dog. The staff members were all very helpful and excited for me, and the products are quality. Thanks for helping me spoil my sweet girl!
Donna Morstad
2023-05
The two staff members who helped me yesterday were amazing! I came in with the most complicated request for dog food that had to meet so many requirements because of human food allergies and our dog's sensitive tummy. They were both so patient, knowledgeable, and helped me find a food! 100 stars!!!!
Antonia Hernandez
2023-05
I absolutely love tomlinson's, and this location is no exception. Their staff are fantastic and knowledgeable. I love the customer service here, and I've never questioned if a purchase was a good purchase or not when I walk away from this location. Any questions you have, their staff will answer and if they can't, they will find the answer for you. I love the commitment they have to sourcing quality products for our pets.
Katie Evans
2023-05
Tomlinson's is always amazing. Super knowledgeable and friendly staff, happy to help with a smile. And family owned! They do SO MUCH for the community as well. Such a great company!
Kelsey Judge
2022-05
We took our german shepherd here for a bath. It was our first time doing a self serve dog wash and, even though my dog is an absolute maniac, I can't recommend this place enough. We picked a slower time, thankfully, and got to chat with the employees and got some good treat recommendations from them as well. Super friendly people, nice quality products, and a great self serve dog wash. Thanks y'all!
Melissa Deus
2023-05
Better selection than they used to have. Hate the fake "helpful" sales pitches, though. Store is well organized and clean, with some products you can't find elsewhere.
Pam Xu
2020-05
The employees are nice and know what they're talking about when it comes to the products they carry. I love that the location is cozier than any of the big box pet supply stores and you can find what you're looking for quickly. Prices are on the higher side and I'm pretty sure my dog is eating better than I am, but that's okay. I love supporting local businesses and your pet will appreciate it too.
Rebecca Bouldin
2020-05
I always get great customer service when I visit this store, but yesterday I realized my dog was low on food and I didn’t want to make the drive after work, so I ordered next day on-line. Free delivery- so convenient.When I got home, not only did I find my order- dog food and a bag of treats, but also a kind hand-written thank you note!In this age of convenience, I was floored that the team at the store took this extra step to make this an exceptional experience!Thank you- thank you!!!
Debi Crandall
2022-05
Excellent customer service. Great selection and always supporting our rescues. Love this store. Braker and 183 even though it’s small has become my favorite store
Karena Hansen
2022-05
Tomlinsons is a great home town store for pet needs. The staff are friendly and knowledgeable on products. I've been going to them for years especially when I'm looking for a product that was difficult to find. Thanks! Oh don't forget the delivery service for members!!!
Jessica Trevino
2019-05
Prices are a little high, but you are getting QUALITY products. The staff is friendly and knowledgable about their products and are always willing to help you with what you need. I've never brought my dogs in (they're usually not with me when I go) but I've seen them give dogs treats whenever owners bring them in.
Josh Hutto
2020-05
Very friendly and knowledgeable staff elevates product offerings over the typical “click on whatever Amazon recommends” online experience. I’m all about buying local, and this store is a great option for owners who love their pets (and community).
Juan Martinez
2023-06
Great products and many options for our pets. Great staff that’s very knowledgeable and helpful.
Sean Hopper
2019-05
There's so much to this place that I love. Every person I have spoken to so far has been very knowledgeable and extremely friendly. They have helped stop much south my pup who has developed a severe food picky-ness. They give it samples to try and the 100% guarantee is amazing. I can't say enough good things about Tomlinson's.
Sabrina Kerr
2019-05
Tomlinson's employees love your pups as much as you do! They're so friendly and have dog events at their locations all the day. The braker location has a bathing station for your pup with all the necessary tools provided and more! I don't have to worry about my 60 lb dog jumping out of the bath anymore!
elias benitez
2023-05
Great customer service, very helpful staff, willing to go out of there way. If in the area again will definitely go bk, thanks guys🙂
Maggie Dickerson
2022-05
Amazing store! So clean and the people working there were so sweet and helpful. Everyone should skip the big box Petcos and check this place out instead!
T R
2020-05
Thank you Justin for going above & beyond for Ragnar & I! He is super happy about his new Jax cuddler bed & treats! We appreciate the same day shipment & all of your help!! 💕 A+ customer service!!
Jeffrey Siegel
2019-05
Great local pet store that stocks high quality food, treats and toys. Always great service at Tomlinson's and they have a bunch of great events every month.Definitely worth checking out for your fur friend's needs.
John Tobin
2020-05
UPDATE: Major kudos to the great staff at this location, I lost my wedding ring in the do-it-yourself dog wash; the Tomlinson's team found it and kept it safe for me to pickup later that day, nicest folks! :-) OLD REVIEW: Nice to have a location further north, same great service as the Burnet location though quite smaller. They only one have self-service bath vs. two at Burnet.
Amelia Henneke
2019-05
The best place for any dog needs! I had Amie help me find harness for my dogs and she took the time to find the right size for each. Always helpful and happy when I come in.
Samantha Bull
2022-05
The lovely person at the counter today at 6:00 was absolutely wonderful! Please make sure her manager sees this - people like her make me want to shop at Tomlinson’s even more often :)
Monday | 9 AM-7 PM |
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Tuesday | 9 AM-7 PM |
Wednesday | 9 AM-7 PM |
Thursday | 9 AM-7 PM |
Friday | 9 AM-7 PM |
Saturday | 9 AM-7 PM |
Sunday | 10 AM-6 PM |
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