PetSmart

Matt Hampton

2024-04

Tried to get two prescription filled on dog food. Took it to the vet clinic in the back. The person at the back counter printed one prescription card to take to the fount counter for cat food with the wrong name and address. I asked him about it and he shrugged it off and said he couldn’t find my account. I said can I just go get what I need and he said yes. Mind you this took 30 minutes of waiting in line and him searching for the account and printing the wrong card for only one prescription. After I couldn’t find both prescriptions I went back to the counter and he was gone. So I brought one of the prescribed dog food I could find up to the cashier to pay for it. Jeremy said do you have a prescription. I showed him my prescription from the vet. He said you’ll need to file that with the vet clinic. I said there was an issue and he immediately cut me off and said “I’m not putting a gun to your head”, just do it next time”. I was shocked. He clearly didn’t want to hear my concern or help me fix the problem. After I paid he said they are a different company and can be difficult. So I won’t be going there again. Horrible customer service.

Allison Jones

2024-04

I don't know when management at this location changed. But this store is a joke. So called management keeps running me in circles, no one knows who said what to who. I have been calling this store for weeks now trying to get information on my puppies training class. My new puppy jackson was all sign up for our first class. I keep getting my contact information taken down and promised a call back. ITS BEEN 2 WEEKS.I talked to the general manager and I guess is the assistant manager. I would not know because she didn't introduce herself at all. Nor did she even really give me a chance to talk to get my side of the story. Their GM is not helpful he cut me off more than the other lady. RIDICULOUS!!! I hate to write this because they have employees who do help around the store like Logan in grooming and the girls at the front desk. I have been going to this location for years. I have never been treated this way ever. Unprofessional. Not coming back to this location for a while. Calling customer service to get my refund for my class we never got to go to. DO BETTER PETSMART.

Edgar Ayala

2024-04

First time taking my dog for grooming and nail trims. Decided to add extra options like bath and brush, and teeth cleaning. The details on the service were not fulfilled. I did not receive the “book coupon”, my dog did not get her “cookie and bandana”. And to make things worse, they did not trim her nails because my dog was anxious, but had the audacity to charge me for nail trimming. Won’t be coming back to petsmart. The low reviews sure are true about this place.

Jessica Jaimes

2024-03

Despite the horrible grooming reviews this place deserves more credit! Took my dog in for grooming notified them that she was matted. They checked her once I dropped her off and they guaranteed they could do it! I had taken her elsewhere before here and they refused to take her in bc of the matting. Picked up my fur baby and she was all cleaned up and looking like her old self again! Better then I expected her to lookThank you Logan & Lupita you guys are awesome ✨️

Mega Pixel

2023-12

Similar to all other PetSmart chain of stores with friendly associates and pet lovers all around. The issue in this stage however was kinda strange to digest. They didn't have bunny foods except for one and only one brand. We had to buy due to our laziness to search for it earlier before it run out. I hope they do better for cats and dogs at least.

Garrett Rowland

2024-01

I completed the puppy training course with the trainer Avery.My pup and I were always comfortable in the classes, and we saw big improvements over the weeks.Avery has a very good sense for dogs, and he is an easy instructor to get along with.I am definitely considering further adult training courses in the future based on my experience with the puppy course.

Aisha Milburn

2023-12

As was the case pre-pandemic, the checkout lines could be better staffed so the lines aren't too long. For customers: How difficult is it to use the bags and pick up after your dog in the relief area they provide? 😒

Shane Raynor

2022-05

It was the first time we had our recently adopted puppy Daisy groomed. The staff at the Mueller PetSmart were very friendly. They made Daisy feel comfortable and at ease. Janet did a wonderful job, and the prices are very reasonable. Thanks!

Dave H

2024-02

Always has crickets in stock (except Mondays as new stock arrives Tuesdays, but this is understandable) and staff ready to help.

Rachel Quevedo

2024-02

This is my go to for grooming services. They do a good job, it's easy to schedule and my pup looks great after his glow up.

NettersTX1

2024-04

They have good sales and plenty of pet treats and food. Their people are very helpful, too.

Madeline Thomas

2022-05

Groomer claimed my mini poodle had “matting” (this is his natural fur which other groomers have not complained about). They proceeded to shave his entire body and turn him into a rat. I was shocked when I came to pick him up. Literally speechless. Looked like a 3rd grader shaved him. 0/10 would not recommend.

James Wilson

2023-12

Website says product is in stock. Get to the store, it's not there. Pretty much gave up buying our dogs' food here because of this. PetCo at Hancock for the win

Alyssa Salvato

2023-11

these 5 stars are all for tim!! tim at the grooming center was so amazing with my pug that absolutely hates getting his nails clipped. tim was incredibly gentle, patient and sweet to my lil guy and i will definitely be back to see him!

Robert Cole

2018-05

I have always been a BIG fan of Pet Smart; (Great Selection & Super Good Deals). But after yesterday, I am in awe of their customer service. My little dog Emily has a leg injury that makes walking painful, so I wanted a stroller for her. The Pet Smart Store #1736 located on Barbara Jordan Blvd in Austin not only had one, but the store manager "Josh", brought out a tool box and assembled it for us right there on the spot. As a 60 year old disabled man, I was ecstatic. "God Bless You Josh & Pet Smart, I Wish You Both The Very Best Christmas Ever"...

Nicholas Ortiz

2023-10

Highly recommend the Petsmart Training classes with Avery. We did the beginners class with our 3 year old pug. At first, he wouldn’t even come close to getting his butt to sit but after the 6 weeks course with Avery, our little Bernie Mac is a pro at taking commands. Avery was patient, his confidence and expertise as a trainer really helped us gain the confidence we needed when we’d practice at home. We really enjoyed our experience and can’t wait to sign up for the intermediate classes with Avery. 10/10 highly recommend.

Leandra Contreras

2024-04

Loved looking at the animals section, staff is really nice!

Zen Karma

2023-09

Came here for a pick up order. They had it ready right away, and met me at the door with a smile.I wandered around for a little bit with my dogs in the air-conditioning. It was a very clean and well organized store. Everybody I interacted with was friendly. Very nice.

Joel Reagan

2024-04

Do not ever go here for grooming, absolutely terrible service

A.B. REIGN Agency

2023-10

I get my dogs knuckle bones to chew in and my snake gets a rat. Friendly service, and the discount points add up if you give the cashier your number🤔😎

Larry Lindley

2022-05

This is the worst cut my dog has ever had. Every time I take him in they say he’s matted but today she didn’t say anything about his beard. This is a Shih Tzu and after I went to get him he looked nothing like a Shih Tzu. If anything he look like a Chihuahua. I will not take him back to this person ever again. Actually he will never go back to the Petsmart. Saying they’re matted is just a way of saying they’re not spending time combing them out , even though we’re paying for it!!!! TERRIBLE!!!!

Marilyn Estepp

2024-04

My Rowdie Annie's favorite place to get her dog chews

Sergio Preciado

2020-05

Took my dog in to get groomed. Prices are on the higher side but we like the way they groom our dog. Friendly and experienced staff.

Panther Mom

2024-03

Clean store. Wide selection of pet foods.In & Out in 3-4 minutes!

Janet Moya

2023-10

Worse customer service ever placed an order and showed up and they gave my order to another customer expected me to return the next day for the order why would I waist my time again twice ? No thank you this is why I’d rather shop at Chewy. Good day.

v -

2023-05

Me and my pup had a great experience here. I called beforehand to see what times they had available for nail trimming. They informed me that it’s a walk in service. Originally, I was given information to arrive between 5-7 but upon arriving at 6, they let me know that they actually stop doing services at 6 for nail trims. However, Serena still got us in and was super kind and informative. My dog originally was supposed to get her nails trimmed while at the vet but the vet said she was too anxious. Serena let me know after the trimming that my pup did great and just needed some extra affection.. definitely amazing and will be coming back!

Juan Mojica

2023-11

Great store, and friendly staff. They almost always have what I need in stock.

franklin young

2024-03

All my fish aquarium products I get from here I even have live plants in my aquarium 👍🏿

C jeffries

2023-05

This location is a joke. I’ve been a pet smart customer for years and gone to several different locations, and never had a problem until I came to this one. My dog has been diagnosed with chronic bronchitis, and sometimes exhibits a dry cough. It happens randomly, it warrants no worry and her doctor has basically told us this will continue also due to her age. It’s never been a problem to get her groomed at any other pets mart location, our dog is not aggressive and the cough again is not anything to warrant a worry.. I scheduled an appt for this location, and when I arrived today they told me my dog could not be groomed because this location seems to have some bogus policy/discrimination against dogs with chronic bronchitis.. and I say bogus because no one at this location could pull any documentation or show me any policy online that deliberately states that they cannot groom my dog due to chronic bronchitis.. They don’t even have a policy or list of guidelines of things they allow/don’t allow at the location, no one could tell me or show me anything but claimed they have “strict guidelines” to follow for dogs health before grooming. The people at this location were very rude, and didn’t try to work with me at all, just brushed me off and made a lackluster suggestion to look for a mobile groomer although they know it’s a freaking Saturday and most places are going to already be booked. I’m really disappointed because again this has never been an issue in the past, and I feel it was handled very unprofessionally. Pet smart as a whole needs to either keep the same policies across the board for all locations, or at the very least have the documentation of these so-called policies of things they allow and do not allow readily available because the whole thing just comes off very unprofessional, shady and was a waste of my time today.

Melissa O

2023-08

Jeremy was so nice in helping to pick out the perfect hamster for my son. He showed us everything we needed and gave us lots of tips!