CVS

stacia starbeck

2024-05

I would give it zero stars if I could the second time I’ve come in here today stood there looking at human beings who wouldn’t even look up and say hello to me. I stood by the register quite a long time while young lady was on the phone talking to somebody and then she hung up the phone and still completely ignored me. Finally, I asked the manager who is not here when I came in here earlier to drop off a prescription there were four people at the pharmacy. They all knew I was there and not one of them said hello or I’ll be with you in a moment. Nothing… the rudeness in here is unbelievable.

DB Castro

2024-02

I want to give praise to Derrick! My elderly mother became very overwhelmed trying to figure out how to complete her payment at the register. She was crying and about to leave. He took the time and had the patience to help her take care of everything she needed. She left feeling so much better. We appreciate you! Thank you!

Mack Mitchell

2024-03

Just wanted to give a 5 star shout out to the security guard on shift 2am March 5th, 2024.Not only was he able to get a good quality internet connection to watch only fans in his White f-150 “bro truck”, but he was also very quick to stalk wealthy customers in the store.It was a great visit. He not only did a great job talking on the phone while following me, but also got a chance to notice my $4,000 electric scooter, which btw I was just educated by said security guard, that I don’t make money and have no truck like he does at all.Thanks for the compliments buddy. You are right. I don’t have a truck. I actually have a 2024 Cadillac. Sorry for the confusion but I will say you are right. Sport Utility Vehicle Vs truck.Also want to give credit for his courageous demeanor when I reached for my wallet to show him $6,000 cash so he would quit talking to me like he is the overlord of midnight snacks. Didn’t mean to disappoint you after you claimed I had a gun.Hey man. We aren’t dating, you don’t get to see my gun.But maybe next time you can take me to dinner in your super cool stock base model f-150. . .Okay. Enough joking.I have worked 8 years unstopped, bouncer security in the epicenter of bar brawl central, 6th st Austin. Never have I ever walked around and judged people and acted like such a victim at every turn. Also, hey guy. You don’t touch your holster if I just grabbed a wallet at checkout. Btw. My wallet was out before your holster was unstrap…. So what does that say? Just think about the mentality involved in that sort of behavior.I literally told you I just ran someone off trying to look in the windows of my home and came to cvs after for a drink and some snacks so I can spend the next hour reviewing my ring door bell footage. I literally told you three times that that guy almost got shot, and that I followed him on my (50mph elec scooter) which by the way you just don’t comprehend that those exist. Smart guy.And when I got the the parking lot I circled twice and then went inside to be sure I wasn’t being followed by that guy.I said it three times! Are you dumb? Can you read and write and understand basic language arts? I sure hope so because the title on your vest is spelled incorrectly.It says OFFICER.Correct spelling is Insecurity.I will let CVS decide on whether or not a peach fuzz faced GI Joe toy should be handling security at this location.

Sydney Mayer

2024-03

The pharmacist inexplicably mashed the normal tinfoil birthcontrol pack into a pill jar before giving it to me, causing half the pills to fall out and no longer be able to track the birth control based on which day it was. Completely unnecessary, ridiculous, and damaging behavior.

Xena Vexus Nox

2023-11

The assistant manager or supervisor, whoever he was, was unbelievably rude.I needed to return an unused phone charger that I bought yesterday at another CVS downtown. I didn't get a receipt. But I paid for it with my card. The package was unopened too.I explained my situation to the store associate at the front desk, who then radioed his supervisor/manager. The guy came over and asked for ID. It was odd—I didn't need ID to purchase the $15 charger yesterday.He actually pulled up Google links to the nearest DMV with DL/ID services. Seriously? I guess he thought I wasn't from Earth and didn't know what the DMV was.I explained that I was still waiting on my replacement ID from the DMV, but I still have the photo of the ID, and the temporary ID emailed by the DMV. He refused and walked away immediately.I would have understood if it was a store policy, but his attitude was unprofessional, condescending, and completely unacceptable.

A Porat

2023-05

CVS is located in east riverside, so you know it’s not going to be the cleanest CVS. Still shop here from time to time. There are always shopping baskets and both self check stations work fine

Eaddy Mays

2018-05

Kind staff and good selection for the slightly smaller, older store that it is.The CVS app pay worked great! -- which I can't say for all CVSs.Btw, "Open 24 hours" means the store, NOT the pharmacy, so don't misunderstand, as other reviewers have done.Given all the one-way streets in Austin, this store was especially easy to get into and out of.

Preston Rowlett

2023-07

Standing at the checkout counter for 15 minutes and still waiting. Employees are uncaring about having a long line while all 3 are around the makeup section sitting around

Jamie Sampson

2023-10

Booked a COVID test for 930am. Drove 20mins to get it and then was told there’s no one here to administer it. Told me to “just reschedule” with no apology and wouldn’t help me do it - just told me I’d have to do it online. Rude, unapologetic, worst CVS I’ve been to by far.

sara defibaugh

2022-05

While everyone there is nice, this is the worst pharmacy experience I have ever had. They are terrible at communicating with pharmacy patients AND my doctor offices. I have had multiple instances where my doctor offices have tried to get into contact with them and couldn't—and when they did, the staff still managed to mess up requests from my doctors and myself.My most recent debacle is that I've been trying to get a prescription transferred from them to my new pharmacy, and despite my new pharmacy reaching out over a week ago, CVS Riverside has still not faxed over the prescription I need. Instead, they moved forward with filling the prescription. Due to my work schedule and where I now live, I am unable to make the trip over to Riverside to pick this up. Instead, I really need them to just fax over the prescription to my new pharmacy like they said they would. I have tried to call them multiple times over the course of two days but have not been able to talk to a person—instead, I'm on hold for well over 15 minutes each time. I'm very frustrated.Giving them two stars versus one because during peak COVID (prior to vaccinations), they were good about COVID testing. Otherwise, I can't wait to wash my hands with dealing with them. Go to HEB instead!! It's right across the street and they are just LOVELY.

Chris Rogers

2022-05

This place is ridiculous. Employees are personable and friendly, but that doesn't go very far when they are overworked and chronically understaffed. The place is totally mismanaged. They are still using longhand to copy records if you can believe it! Service is always incredibly slow and inefficient. Things aren't ready when they say. They will promise things over the phone that never happen. Prescriptions are filled wrong. Once I had a prescription for 36 tablets, and they gave me 6! My insurance indicates this is a preferred pharmacy but I'm on the verge of taking my business elsewhere it's gotten so bad. What a shame. All to save a few bucks, they're going to end up losing even more.EDIT: I did end up leaving. Spent over 3 hours one day last week waiting on hold with never an answer. Went in person the next day to find out they had deliberately chosen not to answer the phones. Said they were "short-staffed" and "it's a pandemic," same excuses they've been using for nearly nine months. I had enough. Imagine if someone had an emergency and they just didn't want to answer the phone. When I asked, the manager said, "They can come in." Unbelievable. Stay far away from this place if you value your peace of mind and your health.

Linda Le

2022-05

I've been going here for 3 years but the Pharmacy has been having issues. I needed a refill completed and was on hold for hours with no response. My doctor followed up and was also on hold for over an hour and even tried to call at 9AM at opening. My husband even went in to check and they said my prescription was on hold. My doctor finally tried calling another CVS and they were able to find that I had two accounts and one with my needed prescription. Had this location looked more carefully, they would have seen I had an open prescription that needed refilling. Finally I called another CVS and my refill was ready in just 4 hours. Avoid this location for your Pharmacy needs!

Zach Potts

2022-05

I would give this 0 stars if I could.This CVS is in need of some major changes. I would advise nobody use this location for your pharmacy. Almost every time I call the pharmacy, nobody picks up. The drive through is very slow (took 45 minutes for them to help 4 cars before me). And if you think walking into the pharmacy is quicker, guess again. Also, one of the techs told me they didn't have record of my medicine which was showing upon my app. which caused me to dangerously miss a dose. Ill be changing where I pick up my prescriptions from now on.

Lizeth Urdiales

2022-05

Got really bad passport photos taken. I don’t mind showing up ugly in IDs, but not only was it a bad photo, they picture did not pass inspection to get my passport, even though the CVS scanning system said it would pass all US passport requirements.The reason why it didn’t pass was because the person who took the photos didn’t focus the picture on the white background, but it also included the pharmacy background, I brought it to their attention, but they said it passed inspection.The person was also having a reallydifficult time understanding what I was asking them. I also requested a Covid testing kit and they said they were all out when they were literally right in front of the two us.They also charged me a $15 fee for the passport photo processing aside from the $14 for the photo cost, we had to ask for the manager to get involved because the cashier pressed the wrong button.I know people have bad days, so I’m not trying to get the cashier in trouble. However, getting access to a passport is a very difficult process. I wish the pharmacy took this matter more seriously. $14 for a 2x2 inch photo is too expensive so if the client mentions a concern, I hope employees addresses these issues better next time.

Charlie Kizzie

2022-05

The absolute worst experience I’ve had in my life. They don’t care about their patients at all and the entire staff was rude and gave a bunch of attitude. It took them over a week to tell me that they couldn’t fill my prescription. They didn’t even bother to call around for my prescription until I had to physically come up there twice. The pharmacist lied to me about transferring my prescription and I end up having to have it transferred myself. I honestly believe everybody at the pharmacy should be fired their negligence and delays on people’s prescriptions could possibly get someone killed.

Adriana Samilpa

2022-05

Allways super busy, it reflects on their attentiveness. While there are a few polite staff members, the overall customer service just lacks. Spent the last three days trying to get information on my son's medication, only to be hung up on over and over again after waiting hours on hold. I ended up transferring the prescription to the HEB across the street.

Lily McMorrow

2022-05

Where do I even begin…. the wait times are always terrible, no matter how early my prescription was called in. Today, I came to pick up cough medicine that was called in yesterday. I arrive and am told it’s a 30 min wait, even though it’s literally just grabbing a bottle of the stuff. I wait 30 mins, go back up, and only when I remind them I’m waiting do they actually prepare it. The pharmacist doesn’t even have enough time to even go through the check out with me, she’s too busy running around doing other stuff that I have to ask her why it’s taking so long. The cherry on top is I get home and there’s no measuring cap with my cough medicine, which is pretty heavy duty stuff. Guess I’m gonna have to eyeball my dosages, thanks a whole lot CVS.

Elizabeth Jett

2023-05

The restrooms are disgusting and the staff was rude. There was feces all over the toilet. One man was using the restroom with no lock. Mind you this is a 2 stahl unisex bathroom. When asked if we could use the employee restroom the employees just messed around. When confronted the employee said, “maybe we should be patient and wait for the person to come out.” My response…. You obviously don’t know what it’s like to carry a baby. Clean your restrooms. Fix the locks. Don’t be rude. I guess these employees don’t care about customers as it seems or doing their job to keep a clean bathroom.

Danielle Cotar

2018-05

I went to a competitor down the street. Let's call them Con-greens. For a lidocaine mouth wash they wanted $80. Had it transferred to CVS for $8 total.

karlie verkest

2022-05

If you need a medication quickly, don't use this pharmacy. Writing this review in pain because they couldn't get mine fulfilled in time. I called them on the phone and while polite they seemed very unsure of themselves. I will never have a prescription sent here again.---Update: They finally filled the prescription. It took 5 days. Unacceptable.

Sebastien van Heyningen

2021-05

This review is solely to shout out Ramon in the pharmacy. I came in on a day they were understaffed. I was heated because I had been on hold all day and I was just trying to update my insurance & make sure a refill was ordered. Ramon was both a calming presence, and a force to get me help ASAP. It ended up being a great experience for me at this CVS and it is almost entirely due to his efforts

Greg Moll

2022-05

Absolute worst! They call me 2 weeks early to tell me script is ready. They don't answer the phone to tell them. Then when you go to pick up your scripts half of them are returned to stock and then they charge you double the price to get them back. When you ask why the price change, they tell me contact insurance. Then 2 weeks later back to normal price and ready for pickup. Stay away from this CVS😡

Desaray Ramirez

2022-05

It’s always the same staff member that is rude. She denied my request for a transfer once at drive thru so I went inside and asked why they don’t do transfers and she real quick corrected herself. Today, she cut me off as I was asking a question and giving more detail about my situation. When I told her I wasn’t done talking she said “okay we’ll then what”. I’m just fed up. My son is sick and I just want my medicine and better customer service. She has brownish-red shoulder length hair, young, Latina. I’ll be contacting higher up about her ugly attitude.

Kristina Corbin

2019-05

Work for a doctor's office and called 4 separate times in a 4 hr period to call in a prescription for a client. It was a new prescription for a controlled substance so it was necessary to talk to a pharmacist. Each time my call went directly to hold without talking to anyone. I waited about 10 minutes each time, some times a bit longer, with no response. I think the loud repetitive classical hold music is incredibly annoying. I finally called the main number and asked to speak to a manager. I explained the problem with the pharmacy and the manager apologized and offered to walk back and find someone. Once again I was put on hold, waited for 2 to 3 minutes with the same annoying music then the hold switched over to constant phone ringing that was never answered. After a couple minutes I finally hung up. Had to call the client back and tell her to pick another pharmacy. Seems ridiculous to me. This pharmacy is either too poorly staffed, inept or apathetic to take care of business.

KARL JUNIOR

2022-05

Went to pickup my meds today using the drive thru. It took 30 minutes for some one to finally help me out only to be told that it wasn't ready and to come back in 40 minutes. To be fair there was a long line ahead of me so I understood. I decided to grab a bite and come back later and when I did the drive thru was empty this time, yet it took 20 minutes for some one to help me out only to be told that I had to come inside in order to redeem the coupon I had for my meds because supposedly there was a line behind me (only one car that literally arrived 3 min ago). What WHAT KIND of SERVICE is that???? I mean what the hell? I been waiting for 20 minutes and they tell me I had to come inside.???? Talk about bad service. Don't come here, if you can get your meds delivered please do so.

Rebecca Q

2022-05

I forever have issues with this pharmacy. They never have my prescriptions ready even weeks after they have been sent in. Or they tell me they don't have any prescriptions for me even after I get confirmation from my doctor that it's been electronically sent. They tell me their are holds on my Rx which is why they weren't filled but fail to notify you of any issues. Wait time on the phone is always so long. Nothing about this pharmacy is convenient.

Leo Cashin

2022-05

Ramon provided the absolute best care I’ve ever received from a pharmacy in my life. I’m extremely grateful to have had him behind the counter tonight. Outgoing, empathetic, friendly and just a really good person. I watched how he treated every customer with the utmost respect. Thank you Ramon, I appreciate you!

Adrian Garza

2022-05

Worst cvs I have ever been to. Every single prescription has been a pain to get. They lost my script, they promise things will be ready and multiple trips later it still isn't. They are rude on the drive through. It's just a nightmare to try and get a prescription filled and picked up. I never want to pick up medication here ever again.

Jeffrey Saniuk

2021-05

My wife was in need of a prescription, and after a different CVS did not have the medication in stock, we were directed to this Riverside location.We were told via confirmation text that the prescription was ready for pickup, so I drove (30 minutes round-trip) to the pharmacy, and was informed not only was the prescription not ready, but this particular medication was not in stock. I was apologized to, and I left.We called our original pharmacy back, and they called the Riverside location back to figure out what went wrong. We were told that the Riverside location did in fact have the medication, and to try filling it again. In the meantime we had also started the filling process at the Research location after being told they also had the medication.The Riverside location called my wife back saying the prescription was ready for pick-up (allegedly for the second time today), and so she drove (40 minutes round-trip for her at the time) to the pharmacy. Upon arriving at the pharmacy, she was informed the prescription was not in fact ready, due to the concurrent filling at the Research location. I'm writing this review in frustration as my wife is sitting at the Riverside CVS, waiting.So in summation. We were told this location had a medication, when they didn't. We were then told they did in fact have the medication, when we were previously told they didn't. We were then told the prescription was ready for pick-up, when it wasn't.While we were only inconvenienced for about an hour out of our day, I'm still wanting to write this review because I hope this process can be improved, and hopefully this doesn't happen to anyone else in the future. I was going to give a one-star rating initially as well, but nobody died, and we ultimately got our prescription, but I'll avoid this particular location in the future from now on.EDIT: I just wanted to add throughout it all, Ramon (not sure his role in the store) was in fact very helpful and kind. It seems to me like a process issue more than a personnel problem. Thanks Ramon for your help rectifying this situation.

DANIEL JIMENEZ

2022-05

Just terrible. Wait times in store are ridiculous. Forgot about contacting them on the phone. Waited 2 hours on hold before giving up. Had issues in the past where they lost my insurance info and didn’t refill my prescription and simply didn’t tell me. I had to call in and ask. I’m switching to HEB pharmacy and never looking back.