CVS

Elle Hardy

2023-12

You'd think that, with so many customers living in very rural areas, these people could answer the phone for a quick question. You would be wrong. I'm sure they're busy, but someone could pick up the phone every 20, or 30, minutes. I'm emailing up the CVS Pharmacy food chain about this store. I'm a good customer who's had enough. I'll also be noting the terrible attitudes of pharmacy employees. Why not? It's not as though they actually care about their jobs.

Tracie Knutson

2024-02

I was not going to write this review, but I changed my mind after another bad experience at a different CVS. My confidence in CVS is depleting. At this Atlanta location, I had an absolute horrible experience. First, the technician was extremely rude (no greeting, no questions about how I could be helped, just a blank stare until I said something). Secondly, the pharmacy was disorganized and a total mess! There were boxes and prescriptions every where. The pharmacist was constantly having to stop what he was doing to answer ALL the technicians questions. No one seemed to be able to do their job independently. After a nearly 2-hour ordeal, they realized they did not have the medication I needed in stock. I told the pharmacist to call around and see who could fill the prescription as I had driven 30 minutes to this location. He found it at the Walmart pharmacy down the street and told me he would send it over there. Of course, when I went to Walmart, they did not have the prescription (even though they had spoke to the CVS pharmacist on the phone). Apparently, the CVS pharmacist did not follow up and send the prescription. I shopped for about 30 minutes while Walmart tried to call CVS but their efforts were futile. I did not get the prescription and gave up. My husband ended up getting the doctor to call it in again (this time to Walmart). It was a terrible experience at CVS, but the Walmart team was very kind, organized and helpful; they did their best. Do not go to this CVS. If you have an issue, you can look up the pharmacist on the Texas Board of Pharmacy and report. I recommend you do so!

Kathy Arnold

2024-03

Please do not use this pharmacy. My office was trying to phone in a new RX and was on hold for 45 minutes. They never picked up. Please use another pharmacy. They obviously don't care.

Nicole Valeu

2024-01

The young man who is working the window right now (12-18-2023 @ 11:12 am ) is the absolute best he has amazing customer service and is very kind even with all the changes that have been made and if I get his name I would love to update with his name we could nothave asked for better customer service during this illness thank you so much

Rebecca Goff

2023-12

You can not speak to the Pharmacy. They want you to use the internet. How can you tell them they filled the wrong prescription. I am allergic to the prescription ready for pickup. No way to correct this.

Tranita Reed

2023-09

Called to check on sons meds. Phone was answered 20 minutes into the call. Then I was placed on hold for an additional 40 minutes. When I drove to the store, while still on hold, I was greeted with unpleasant attitudes and was told my sons meds were not in stock. There was no customers inside or in the drive through so why I was on hold for 40 minutes was unnecessary and pointless. None of the answers the tech or pharmacist gave me was valid. Being a tech myself and knowing the process I knew I was being lied too!! Matthew k the tech and Jimnaara A the pharmacist were very rude, and unpleasant! Switching to another pharmacy ASAP!!!

Cecil Sprawls

2024-01

Worst service of any pharmacy around window is not open half the time and employees are rude and never want to check people out always standing around talking

Scott Garner

2023-08

My wife and I were traveling from Beaumont Tx to Branson Mo. I woke up with pinkeye of all things. Went to an urgent care in Jasper and had my eye drops sent to CVS. The CVS in Marshall was out of the eye drops and I had to fill this prescription in State. Atlanta and Texarkana we’re pretty much it. I told the pharmacist I was traveling through. He asked me to wait and he had to call the Marshall CVS to release the script. Now he does this while still helping a dozen people in store and some in the drive through. The line inside as well was as drive through did not wait long and everyone that came through knew the staff and sounded like everyone knew everyone. Extremely friendly! Even found out that I had the same birthday as one of the staff. I prescription was filled and ready in right at 20 minutes of walking in. I own my own business, well several and two factors have to be solid for them to run. 1st the Customers have to feel like they are getting good service and feel like they are welcome and 2nd the employees have to be sharp and care about the customers needs and they have to have chemistry working together. That’s the only way to have success when working with the public. That staff was top notch. I travel ALOT and have seen some CVS and Walgreens that were not up to par and you can feel it. The one in Atlanta is a pleasure to do business with. Make sure those employees are recognized with in CVS and feel rewarded for the job they do. A good leader and their team can accomplish just about anything, only if they feel appreciated and rewarded for their work. CVS has a great leadership and team in in the Pharmacy at their Atlanta Tx location. Thanks guys.

Underground & Undiscovered

2024-02

Called a day prior to going and they said my meds would be there show up and one is out of stock and had to wait forever for someone to answer the phone

John Ivy

2023-12

They don’t answer phone. They Canceled my delivery and I can’t get hold of them to find out why. This is not the first time I’ve had trouble with their delivery process.

Matt McCrary

2022-05

The prices are WAY TOO HIGH and the WAIT TIME IS HORRIBLE. I recommend that everyone switch to Robinson Pharmacy because they always have mine and my kids meds ready. If there is a line in the drive through they will send someone out. They're fast and polite.

A

2023-05

If I could give this place 0 stars I would. Rude staff, nobody had a clue on what was going on. Was told to come back in 24 hours so they could overnight ship my meds in, come back the next day and got told “ we don’t want to handle this prescription, call your doctor.” On top of that, it’s Friday at 6pm and a holiday weekend and the doctors office will be closed Monday. Infuriating.

Chapman Bragg Hester (Chap)

2020-05

Normally the people are nice and helpful. Today however I just waited 25 minutes on hold for the pharmacy trying to get information for a patient of theirs I was helping. I hung up and called back bypassing the pharmacy for the main store and spoke to the store manager who just said that I just gave up my spot in line and said now you're just going to have to wait longer and put me back on hold. I don't normally complain but that was rude and quite frankly how any store should be run.

Kristie Stabeno

2023-08

It’s wonderful to be greeted and checked out by an actual person! I’m so over the self checkout!! Keep up the good work and employees!

Daryl Kroll

2020-05

The pharmacy is the worst place to fill prescription I have ever used. My Father is waiting for a prescription to be filled from two weeks ago. CVS called today with the prescriptions ready. When he arrive they have no idea about any prescription. AWESOME. Great place.

LaDonna Williams aka LaLa (Doodlebug)

2023-10

I love the cvs express coupons rewards. Amazing wonderful employee

Elle M.

2018-05

I always use the drive thru pharmacy. The staff is knowledgeable and professional. They are group of people who care about customer service and always greet you with a smile.

Christine Rudd

2021-05

OverpricedExample : iron pills 17 dollars, iron pills at Walmart next door exact same brand 3 dollarsThe pricing makes zero sense and they make you jump through hoops to use “coupons” when you can just go next door and get the same items at normal pricing.

craftymilk 4273

2022-05

Place definitely has problems. I'd go anywhere but here. Never has the prescription ready on time. Super rude people.

Ret Aphin

2023-05

Doesn't accept BCBS. Well too bad, plenty others do. Your loss.

Noodles

2022-05

Very rude staff!!! Possibly the worst service and longest wait time I have ever seen!!! I mean literally days late for people!! Not sure who manages this branch but they definitely need to be replaced!

Tim Shelton

2022-05

Over 24hrs on a single prescription for Tamiflu, that they always seem to be working on while having a casual conversation on the phone.

Beth L

2023-05

I love the pharmacist here. So kind and helpful.

Brandon Cranford

2022-05

I have a star because half a start was not an option. Very rude staff, service was horrible and Ive been on hold for about 30 min now!

CHRISTYBTHEPOET

2019-05

Great way to save money when you stack store coupons with manufacturer coupons along with extra bucks rewards

Gaby Parker

2023-05

Inside was clean, well stocked, and we'll organized.

Delores Carter-Everett

2022-05

Either put on hold or don't answer the phone.. have been there when they totally ignore the phone ringing...

Doe Harden

2023-08

Good products at reasonable prices.

Elayna Phillips

2021-05

Do not come here, VERY RUDE STAFF!!!!please please learn people skills !!Save your money go else where!

Mona JAMES

2021-05

Great Customer Service given here.