Pep Boys

Richard Douaihy

2024-04

I got my SUV in for all 4 new tires and an alignment. Tires were great, alignment was a bit off, they gave me an appointment for another day and I brought it back, all was perfect afterwards. Michael, Kevin, and Rahib are a great team. Leo the mechanic is good also. I’m definitely using this as my go to place mechanic and all the needed.

Oscar Garcia

2024-04

I asked for an electric inspection to check why my horn is not working and they broke the map sensor in my car. The check engine was on when they give my car so when I ask why they just clear the codes and give my car. I used pep boys multiple times and I never have a problem before. I never coming back to this pep boys location.

Kathy Campbell

2024-01

Kevin was so nice, kept me posted constantly of all costs as they came up. He was extremely professional and made me comfortable while I waited. I was there about 5 hrs I knew what the price was for each item replaced and it was far below what the Volvo dealership was going to charge me. I’m so glad I found Kevin and Pep Boys. I needed someone I could trust with my car and Kevin ensured that for me.

Bruno

2024-03

In this location in Arlington Kevin is always in a good mood and he’s very nice. He walks thru everything and explains all in detail. Dylan worked on my tires and he did an excellent job. I recommend this branch. I hope Kevin and Dylan get recognized for their hard work.

Donna Ware

2024-04

Kudos to Kevin at Pepboys on Collins 1212 Collins. Very polite and helpful. And shout-out to mechanic who work on my Car silver altima 2020. It was my battery. Service was fast which was exactly what I needed

Anthony Rivera

2024-04

Kevin was the man. Helping figure out the issue with another vendor and making sure I don't get screwed over in process. I appreciate his tenacity for making sure what needs to happen, happens.

William Juarez

2024-04

Out of your mechanics named Charles came out to greet me as I was dropping a car off for you guys , well the guy took it upon himself to act unprofessional and didn’t treat me with respect . Once he realized I wasn’t gonna put up with it he quickly changed his attitude . Please teach your employees to communicate better .

Matthew Davis

2024-01

Went in for a headlight bc I just failed a state inspection for one high beam being out. Went in was helped quickly, quoted a price and work began right away even though I came in later in the afternoon without an appt. They were honest and found my high beam had actually just come disconnected and plugged it back in no charge. Appreciated the honesty would definitely recommend a visit here.

Sam Salameh

2023-12

Salas was asked a favor of me when I came in. I asked that we could put a rush on my service due to a prior commitment I needed to be on time for and he took the ball and ran with it. Not only did he meet my request, the crew helped another customer that had a nasty blow out that came in after me, all with a garage full of work waiting on his prior commitments. I commend this crew on the ability to adapt to changes real-time, and running a lean crew without effecting customer service with a smile and a quiet satisfaction of knowing they owned their positions and knowing client expectations. Well done gentlemen. I would recommend their services to the Governor of Texas. You have a new customer in me. BTW... the customer with the blow'out was back on the road in 10 minutes and was not charged for assistance. Ya'll are a class act. Best Regards, Sam

Ken Nieze

2024-04

Great help getting my vehicle inspected for the DMV. They enjoyed my joke, Can I get an oil change on my Tesla.? 🤣🤣🤣

Elizabeth Dumas

2024-05

For the first time I was given excellent service. I watched as mechanic CHARLES changed my water pump he was very good inspecting for leaks. He was nice enough to show me the old part and explain why I needed it replaced. As was given great service from Michael. Thanks guys I appreciate the great service. My visits here haven't always been pleasant

Karen Harrington

2024-04

The gentleman answering the phone was not very informative. I was asking specifics about a part and he did not seem to know the specifics. When I asked him different questions about the total estimate he just told me, that's what it costs. Then he added a 1-year warranty which cost an extra 40 bucks that I did not know was on there. Also they charged us for a service that should have been included with the installation of the part.

Dana Huyck

2024-04

Kevin is awesome and always remembers my husband and myself. He and his team work hard to get my car repaired and back to me.

Mark Newman

2024-01

From the first call , to the completion of the new tires being installed. Kevin made me feel very confident about the whole ordeal, thank you again, and was impressed by Kevin's attitude, on new years day

Eric Keisel

2024-03

Took vehicle in for timing belt replacement and tech did not repair properly, now have to wait 2 weeks and spend an additional 700.00 to have repaired properly at dealership

Bob Strobel

2024-04

Kevin does a great job with me every time I go thereHe really knows his job a great guy to have up front

Victor Barbosa

2024-04

They didn’t aligned my truck correctly. It’s pulling to the right. I lifted the truck on the jack stand and can visibly see the wheel crooked. Never again!!

A Gray

2023-08

I stopped in Pep Boys to see if they serviced car AC and found they did. I had made an appointment with the company that usually services my car but it was four days out. Pep Boys got to my car within half an hour and found no Freon in the AC unit. They said it would be an hour to hour and a half before they could evac the system and recharge the Freon. It was actually completed in less than an hour. My car has cold air again, I got it done quickly, without having to wait four more days and was almost $100 less than my usual mechanic shop. Pep Boys exceeded my expectations in every way.When they take your car in for service, they send you a link so you can check the progress of the work. The service writer kept me informed along the way as well. Great attitudes and great service.

J Stephens

2024-04

I had a flat tire and dylan was Awsome he was professional and I was back on thr road in no time....Great Job

Korie Hawkins

2024-02

Kevin was absolutely amazing. Great customer service. Very knowledgeable. Definitely recommend this location for quality service and customer care.