Family Dollar

Jennifer Flores

2024-04

I was at the store and I was attempting to purchase 2 of the same product of Hot fries. On your shelf these chips are advertised 2 for 5.00 dollars and they always are that price however; they were ringing up the wrong price. At checkout I told the cashier and the first issue is she doesn’t understand what I am saying because she doesn’t speak English. We stood there for a few minutes while she yelled across the front end to another cashier that started helping other customers since she couldn’t help due speaking NO English. Finally the other cashier came over and voided my entire transaction, which I have no idea why but I’m assuming to start over to fix the price. Next transaction and she didn’t ring my chips up. I wanted to purchase the chips at the advertised price. The cashier that speaks English starts yelling at me saying the chips are 2 for 5.00 but you have to pay 2.95 because that’s what’s in the system and nobody knows how to fix it. I asked her to have a manager to fix it and she yells out NO if you want them pay the incorrect amount of 2.95 each. I just went ahead and paid and left. This is the worst customer service I have ever seen at Family Dollar. DO BETTER!1. Why don’t your employees speak any English to be able to help customers?2. Why isn’t anyone in the store able to help customers when the store needs to correct prices? Where is a manager?3. Why are employees arguing and yelling at customers because of the stores mistake?

Emiliano

2023-12

The workers their followed my kids when they were walking back home and said that they stolen something which they didn't, the workers there took a picture of minors without permission from parent

Jes Smiles

2023-08

Went in today at9:20 asking for help and the lady at the front couldn't help me because she didn't speak English I asked if some elsexould help me buy no one was in the store I walked around for5 mons then I went to the back by the restrooms and there's a lady sitting eating on her phone so I asked if she could help she got real nasty when I said beenasking for help and they lady at the front disnt understand my pointhavetwo people on the floor if your going to hire or help them be bilingual. I did not appreciate the lady in the back speaking to me nasty as a customer when she could've been on the floor and we wouldn't have this problem do better

Yolanda Galvan

2022-05

Love the new change inside the store. But not enough baskets, seriously only 1 basket for the whole store. Always a line at the register. But everyone, meaning customers are always calm about it. So that's relaxing for me, especially after a long day at work. Cashier(s) are always nice.

Jme Daley

2019-05

Really polite cashiers always greet, say thank you, and have a nice day. They are super great. Perfect role models for all cashiers that work retail. Hope they get paid what they worth cause I would definitely want them to be apart of my business.

Christina Loftis

2022-05

Need to buy electrical tape. But had restroom emergency. No signs on front doors the we can't use the two fully functioning restrooms inside. No signs on the two locked restroom doors. They said they were for employees only. This is rude not having it posted anywhere. I will never do business there! Atleast other places have it posted on the front door.

Orlando Jacquez

2023-09

Place has gone downhill, cashiers are great, but store is dirty and unorganized

Jason Jones

2020-05

I vist them today and they was rude my husband was paying for our items with a 50$ bill she marked it to make sure it was real after she saw it was real she asked us did we have another 50$ bill to pay with I felt it was discrimination because we are African Americans. So we went to another location they did the same thing checked our money and saw it was real and they took the 50$ bill we will never spend our money or time at this family dollar again very disappointed and felt so embarrassed. I will make sure that the owners of this location are notified of how rude we was treated as if our money was not good at this location because we’re black

Stephanie Martinez

2019-05

As soon as you come in you can smell how nasty it is . Their would be dead rats on mouse traps and every day the smell got worse . You have to be careful when buying chips and food because the products would have holes that the rats would leave . Also the worst part is that the manager is rude and very manipulative. Truthfully I believe she doesn’t deserve this job she’s just not right for it . She overuses her power as a manager to get what she wants they way she wants it . And she’s racist all she does is stares and watches who comes in and out assuming who’s going to steal or not .

yates paine

2022-05

The store remodel and the space has gotten smaller aisle are tight. Service has gotten tremendous better. Even though customer are not following the CDC rules

Wulfrano Calzada

2023-05

The worker didn’t give me my exact change today. Only gave me $1 instead of $1.88 which was was on the receipt

Claudia Melendez

2023-10

The store is very dirty and very unorganized and the manager is rude

Kendra Cooper

2022-05

I don't like that the price from $1dollar went to 1.25 and the signs still as 1dollar on the windows and doors. When I get to the cash register it rings more than what sign says. The owner needs to fix that problem

Kim Schneider

2019-05

My debit card number was stolen and used twice in this location i called to report the incident to an associate so they could be aware of the theif, she was extremely rude said that wasn't their problem and HUNG up on me .

Jennifer Rdz (Jenny)

2019-05

I always love coming family dollar to get cheap things! This one is a little bit bigger than most family dollars I go to. And they are always friendly.

Lorna Christian

2023-06

Got $1.00 items, house shoes, men's wife beaters and underwear!!

Kimmy Cook

2019-05

Great selection, and great customer service from the cashier. Only problem is all the mechandise to be stocked, it's all over the floor everywhere.

lisa brown

2021-05

Good place to buy grocery and staple items. Good for holiday decor too. Clean store and friendly employees.

Joann Tuman

2023-05

The cashier was rude. And very inpatient

Jeannette Zimmerman

2021-05

Decent prices on most things. Nice staff, fairly clean, we visit regularly

Kellen Tyme

2021-05

The manager is not very friendly at all, sometimes I feel like it bothers her if when i ask questions

Loni Amon

2019-05

This is one of the cleaner and well kept stores. Has an awesome day manager as well!

charles ndemo

2018-05

I like it so far, it's a store with everything, good customer service

Felicia Terrell

2022-05

Great experience. No lines. Store was clean

Elizabeth Hogan

2021-05

Really cluttered and not the greatest selection. Cashiers are always nice though!

LISA WORSHAM

2018-05

Super Nice Cashier...Always have what I need at a good price

Jakim Fisher

2021-05

Very Clean Store. Excellent Staff. A1 Customer Service

Drew

2018-05

Manager wouldn't let me return or exchange lights even with receipt. Go to a different location!! Manager outright lies.

Kathy Shipman

2019-05

The place was cramped and dirty for a new store I was shocked the isles had to much merchandise so evry where you went you got blocked got tired of fighting my way so left

Lisa “Lee” D.

2018-05

All new store very clean and has everything you need