CVS

Ben Hunter

2024-03

I used to tell everyone to come to this pharmacy because they are normally very friendly and get to know you by name. I was shocked when they knowlingly shorted my prescription and then tried to charge me more then the full script was originally. That plus the terrible attitude from the tech who obviously just got broken up with or something. I would fire this person for the rude words she continued to spew. I know everyone has bad days but hun you need therapy and a job that doesnt require customer service. Great job at getting me to never use this trashy cvs again.

Shawn Clark

2024-01

Lot of issues with this CVS. Most recent is the fact they don't open when they say they do. Pulled up today and waited 25 minutes past 8 for someone to open the door and no one ever did. The signs all say 8:00 AM and no temp sign anywhere stating different. Online it shows they open at 7:00 AM! I was 30 minutes late to work due to them and still did not get what I needed. The staff is always rude, the pharmacy doesn’t know what they are doing and not once has my medication been ready when they say. Rude pharmacist and they could care less about your health. Terrible, these people should be ashamed of themselves.

Kitty Hairrell

2024-01

This is by far the worst store pharmacy I’ve ever had to deal with. I have been told repeatedly for two weeks that my prescription would be ready for pick up the next day, just for it to not be ready. Beyond ridiculous. If you have medications that require regular refills, I highly recommend using a different CVS location or store altogether.

Jodie Chew

2023-12

If you want a good mood ruined real fast try cvs pharmacy. The young girl at the register is either having a bad day or just one of the rudest people I have ever met for absolutely no reason. Also almost charged me $88 on a medication she said wasn’t covered by insurance BUT once she looked it up turns out it was and only cost $4! I will be changing pharmacy asap. I’ve serval bad experience with moody people there .

Lisa Graham

2023-08

Normally I don't give bad reviews but this pharmacy. OOOO. They said my insulin was in process, then they said that they were out of stock on it (it's been a week since they've been out), and then they gave me bad information about transferring it to another CVS so I had to call them back. And then I got hung up on when I asked a question. I didn't like the way I was treated and I feel like they didn't take my need for my medication seriously. I understand people have bad days but this is a pharmacy. There's no room for errors like that.

Buffi Smith

2023-09

-5 star in my book! Worst pharmacy EVER!!!! Our insurnace requires us to use them us the only reason we continued after month 1. They never have new prescriptions ready within 2 days, magically never receive updated scripts for 90 day refills that our insurnace requires there for wanting you to pay cash for old 30 day prescriptions, expect you to do the leg work in finding a cvs in town that has your medications if they do not and transferring that rx to that location yourself. After 6 months of not having one good experience or encounter, I am calling our insurnace company. With a provider as big as BCBS, you should be able to go to a more efficient pharmacy for quality service. The requirement does reflect poorly on BCBS as well because they are endorsing them with the requirement.

Ashley Collier

2024-03

It’s always something when I come to this place to get my prescriptions. I can never get what I need on time, I’ll be gone before I can even see my prescription. It’s either the system is down, my prescription under the wrong name, or it’s not found after it was sent multiple times smh. Never again!

cheeselord sheogorath

2024-04

Always does a good job getting my medicine at a timely manner

Kellie Flores

2023-05

The pharmacist is awful! So rude and unhelpful. He told his staff he didn’t have the medicine to fill my prescription and then told me to go to a different pharmacy. He’s lazy and doesn’t have good people skills. He didn’t offer to see if another CVS had what I needed or to order it. I will never be back and I’m sure you’re losing customers daily because of his lack of care. You should probably find a better pharmacist.Luckily HEB was more than helpful and took care of my needs quickly and kindly.

Daniel Crawford

2023-05

Your pharmacist needs to work on his interactions with staff and customers. He was rather unkind with me and one of the pharmacy technicians that was helping me. He thought I walked away, but I just sat down to wait for my prescription. Afterwards, I heard him loudly scolding her for expediting my prescription. Your pharmacy technician has the kind of customer service I expect, but your pharmacist definitely needs some retraining on professionalism and customer interactions.

Jenny Johnson

2023-05

We recently transferred our service here due to a change in insurance. I transferred a prescription over, and we were told it would be ready in 2 hours. 48 hours later we were told 30 more minutes. This is the 4th time in 2 months something along these lines has happened at this pharmacy.

Sunday K

2022-05

Made a mistake of sending prescription here. Never again. I needed the medication, and was told it would be ready in an hour. It wasn't ready till that evening. Then the next morning the pharmacy was not open until 9 or 10. After 3 trips to pick up my prescriptions, I still don't have them. Couldn't get anyone in the pharmacy to answer the phone. Supposedly I get free delivery, but couldn't set it up on the app. Couldn't get anyone to answer.

Bunny Bgood

2022-05

Two years ago this CVS was competent. Now, if I could give zero stars I would. It has taken days to get prescriptions filled and you cannot get them on the phone. I have to drive from home in Buffalo Gap because they never have it ready after my doctor's appointment. Then, I have to bird dog them and personally oversee their filling my RX. It takes all afternoon, sometimes into the next day. It may just be the CVS's in Abilene because the one in Colorado Springs is just fine. I will be transferring to another pharmacy.

David Mashburn

2023-07

The entire store looks cheap and dirty. Their prices are convenience store level. They open at random times. Their phones are only there for show. My insurance only has them in network. If you have a choice make it elsewhere.Also avoid this place if you enjoy getting refills regularly. I don’t think my wife and I have gone more than 2 refill cycles without them being out of something.

EvE AbYss

2022-05

This is the worst cvs I have ever been to. Recently changed pharmacies and am in awe this place has not yet been shut down. They never have your medicine ready on time, I typically go waited anywhere from 30 min to an HOUR on hold, it may would have been longer but I usually would hang up after 45 min. The pharmacy staff were, to kindly say how they were; rude & thoughtless. I hope the regional manager or a higher up hears how horrific this pharmacy is and changes it. It totally turned me off to cvs - which is generally a place I actually really have never had bad experiences with until this one. My uncle was picking my medicine up once and the pharmacy told him the wrong time and got verbally confrontational towards my uncle, who parked and went inside. They amazingly had the med in 10 mins. We live an hour away, it is not easy to deal with a few hour delay when you can’t just run back up there 3-5 hours later than told. Stay away from this pharmacy, is my advice.

Emma Flowers

2022-05

Don't fill your prescriptions here. I've gone to Walgreens for years but my new insurance won't accept them so I'm TRYING to transfer them here. It's been over a week, I've called probably 5 times (on hold 10-30+ minutes every time before I finally just hang up) and I've gone in person multiple times. They still literally have not transferred my prescriptions and I'm running out of pills. I've stood in like with 5-8 people in front of me and watched all of the workers type away on their computers with the phone saying "4 callers in line" and they literally ignore it the entire 30 minutes I'm waiting there. This pharmacy is absolute trash. The African pharmacist doesn't understand english so he finally gave up on the phone call and told me to just come in person....

Joyce Thompson

2021-05

Zero stars. Dropped a paper Rx along with my DL and insurance card at 1:50 pm DL & insurance properly return and advised I’d get a text when ready, 2 hrs later I arrived to check in -without a text. The person @ the window asked for the spelling of my first last names and my date of birth four Times!!!!!then said we don’t have anything for you. Then asked for my name and Birthday yet again. I explained I don’t have anything to give you other than the instructions from the Dr since I turned in the script earlier. I shared the document w the lady at the window, she left for a few minutes and came back saying the insurance declined to pay the script that is why it wasn’t ready. So I asked how much, $11.99. I said no problem I’ll pay it, she then asked for another hour. I am upset the blame was placed on my insurance. I never got a text nor a call from CVS telling me insurance wasn’t going to pay, so I could make the decision to fill or decline. This place wasted 3 hours of my time for 5 pills, horrible, horrible service, zero communication Awful placing blame on insurance I seriously witnessed the same behavior happening to customers in the other lane. One lady said forget it this is not worth my time or the fuel to come back. Sadly drove off and didn’t appear to receive needed medication. 😣

Carl Jack

2022-05

Without a doubt, the worst pharmacy in Abilene. Today, my physician called in a prescription at a little after 10. 10:07 to be exact. At 1:30 I went to pick it up. There were 7 people in front of me. After standing in line for almost 30 minutes, the clerk in her unfriendly manner explained she was the only person on duty and it would be another two hours or more before it would be ready. I asked if I could wait and she again told me she was the only one on duty and the drive thru was more important. (Not her exact words but I certainly got the drift.) I would change pharmacies immediately but Walgreens does not accept my insurance. You can bet I will change and leave this pharmacy when the new open enrollment comes around this fall. The problem is the pharmacy has been this way since COVID began. Other pharmacies do not seem to be having this problem. It used to be fun (a happy experience) to visit this store but now it is a nightmare to visit.

sweetnesskissed

2022-05

Would give 0 stars if I could. Horrible horrible service at pharmacy. waited at least 40 minutes to get prescription at both drive thru and in store. Unprofessional. While waiting for my prescription the phone continued to ring and no one answered any of the waiting calls. The head pharmacist had me call on my personal cellphone to contact my insurance meanwhile when my insurance called the pharmacy they never picked up . Dont waste your time with this pharmacy

Kristy Behnsch

2022-05

I can not believe the unprofessional staff at this pharmacy. Our insurance will ONLY cover medications filled at CVS, otherwise I would go ANYWHERE but here! Their automated system CALLED ME and wanted me to hold to speak to the staff to update my insurance information. After sitting on hold for 45-60 minutes, I hung up. I drove over and went inside to update my information. The entire time I was waiting, it kept being announced how many calls were waiting. Not one time did ANYONE answer the phone. When it was my turn to be helped, I asked why they weren't answering their phones. I was told they ignore them since they are busy. Are you kidding me? 😳 What kind of business does that to sick people? I explained how THEY CALLED ME and she said that I should have just hung up. UNBELIEVABLE. With all the complaints about this, why isn't something being done about it? Or, is the entire company this unprofessional?

Jennifer Epstein

2022-05

Store 07271…..Store manager is obviously burned out (he has been there a very long time) May need to be replaced. You know what they say… when a manager is burned out the rest of the staff get the brunt of it. This store has horrible turnover and horrible reviews….both the store side and the pharmacy is terrible… for example it’s taking a week to get two pills filled. At what point does CVS take action and make needed changes? Support the goals of the employees…provide work life balance…. Support education goals like Target, Walmart, Starbucks and so many others are doing.CVS should also be transparent in their desire to direct customers to use self checkout vs not advertising it. By not advertising, it may appear that employees are rude or not wanting to help….when in fact they have been directed to do so! Customers don’t know that employees were cut and the ones there are to stock floors… so the customers must help themselves at the checkout. Get it together CVS…you are costing yourself more money by not fixing the issues with this store!

John McCaghren

2020-05

I've changed this review to 3 stars. The speed and service totally depends on who is working. I waited about 36 hours for a simple antibiotic one time. Another time, even though they were very busy, they got me taken care of in about 15 minutes. Total crapshoot on whether the pharmacy employees will be friendly and helpful or completely apathetic.

shane jumper

2022-05

The pharmacy is a joke!!!!!! Don't waste your time and or money. Who ever the pharmacist is needs to be replace or monitored or something. We waited for 2 hrs on eye drops and we where at the docs office and listen to them leave it on a vm. Then drove to CVS and waiting and watching the drive threw with low volume of cars and was there for 2hrs and had to still go to the window and ask a third time. Put down your tiktok and do your job.

Ryan Wuertzer

2019-05

Worst CVS in the history of pharmacies. Every time I come here it takes hours to get a single medication filled. I don’t know if they’re short staffed or what. Today I dropped off my daughters prescription around 1. I returned to pick it up after 6 and it still wasn’t ready. This is a Thursday afternoon, not a Monday morning. I will never come back to this store.

eter van (_-potatocomputer-_)

2022-05

Just got my sons Rx for his strep…Not a pleasant experience to get your meds fromDefinitely not for your emergency meds.If you are expect that they will call you about your Rx being filled, think again. make sure get the staff members name it may come in handy.This happened 2x already to me.Expect a next day refill kinda pharmacy.

Brenda Adams

2022-05

This store location 4580 Buffalo Gap Road Abilene Texas, 79606 no. 7271 has/is going down hill fast . To reach someone in the pharmacy , that will not happen ! To fill or refill is taking five to six days . I want to say there was a man as a manager for every in the retail side . Every time I was in store he was working on floor , stocking etc. The manger ( she says is is) now I never see her out on floor . IV asked to speak to her two different times over issues and always have to wait for ever for her to come from back . I will be changing pharmacy!! Such a shame as I live only a few blocks from this store!!! Terrible customer service , terrible .

Al Scott

2022-05

This pharmacy is a joke. I arrived about 1:45 pm to pick up my prescription and they were closed. The posted hours say 10 am to 6 pm, so why can't I my prescription after driving all they way over there? Why are they closed after being open for three hours? They will probably just blame it on COVID or the supply chain since that's everybody's excuse these days.

Bryce Burk

2022-05

Worst CVS pharmacy on the planet right here. Slow ,always tell you its gonna be at least 2 days before they can fill a prescription. If I were in charge or on the board at CVS I would start from the ground up here. Dont get me started on the Pharmacy employees either just tear that store down and put something else there. That would be the beat resolution.

Betty harmon

2022-05

CVS Pharmacy on Buffalo Gap Rd. Something really bad is going on with the Buffalo Gap location in Abilene, TX. Went to pick up my RX this evening and it was not ready. Three days they have had to fill it. Not answering their phone, passive and no compassion for the customer. Not answering their phone is unforgivable. What about those that their RX may be a life or death situation. This is SERIOUS !!!

Drew Elliott

2020-05

This was the first and last time I will be using this CVS pharmacy or maybe any other CVS pharmacy ever again. I tore a tendon in my wrist went straight from the ER to CVS to drop off my prescription. The pharmacist told me no more than 30 minutes. Left went and sat down in a restaurant and ate, and then drove back over to the pharmacy over 45 minutes later, and the prescription was still not ready. I understand things happen sometimes but then the pharmacist told me oh I'm working on yours right now have a seat and I'll call you. 20 minutes later the young lady running the register finally tells me sir I think yours already.oh thank you so much I've just been sitting here in intense pain with a brace on my arm invisible distress I'm glad you had that fun conversation about your weekend. And honestly now I'm upset again because I have to give them one star and I can't give them zero.