Best Buy

Sherry Hill

2024-04

I had the pleasure of meeting Christian at Best Buy today. He helped me get my smart watch set up and found the app so I could change the time on it. This is one smart guy and knows his job. Very intelligent guy. Thank you Christian for your help and your conversation today. I enjoyed talking with you and hope the very best for you. God bless you!!!

Jeffrey Jolly

2024-03

I’m giving 5 stars because of the knowledgeable and great customer service Jayson gave us when in the store. This was the second time Jayson has approached me and helped me while shopping here. This guy knows his stuff and can answer any questions you may have. If you’re shopping here and anyone else approaches you to help you just ask for Jayson and you won’t be disappointed.

Shane Douglas

2024-03

Actually was very impressed with the customer service here at this location! And will be back. Wished I could remember her name that helped me and signed me up for the club, took the time out to show me how discount tags worked and it was actually worth the watch!!!

John Hernandez

2024-05

Seems like everytime I try and find something I need or want their best answer is"if you go online you could probably find it and order it, it will take two or three days"

Demarcus Jones

2024-04

All I want to say is Janelle is a customer service expert and love how professional and helpful she is. Best buy is very lucky to have her!

Ka-Sin Alpha

2024-02

Nice and pleasant store. Their stock is starting to change so it might feel confusing when you come in but the helpful staff will always point you in the right direction if they don't walk with you to it.

Bryan Graham

2024-04

It is a clean store where you can go and hold what you are looking for. They have a great selection of many electronics.

Elizabeth

2024-02

I received great and friendly service.Very knowledgeable Dan from Chile from Geek Squad..Thank you ☺️

Shante Hawkins

2020-05

They worked very hard 2 be sure we had what we needed. Despite having computer issues. One guy felt bad that this is what happened to us as out of towers. The hospitality shined better than the glitches. Veryyyy happy 😊😊😃👍👍👌👌

Krechelle Cabrera

2023-10

Agent at geek squad was nice. They called me when apple made a mistake of sending the wrong item. The reason for the three star is because initially I gave them the dysfunctional apple pen gen 1, it's box, a tip, wires, etc. Everything it came with. When I received the new apple pen gen 1 it worked fine and connected. Great. Except all the extras were missing. Called geek squad and was told to come to the store so they could give it to me. Agent I spoke to was the same one who helped me, but he said they dont take boxes or anything but the unit. I told him he did take it and I just want the missing stuff. He apologized and said it was sent to Apple and I only get the pencil. I was really saddened because he was nice but now I gotta invest getting extras again. So a precaution and a lesson learned... Do not send any extras just whatever isn't working.

Robyn

2021-05

The service here is excellent. Everyone knows where to find anything and everything. They take as much time as you need when assisting you. The prices are pretty reasonable and go from low to high, so everyone has decent options. They've got a pretty good selection of items and always seem to have the hottest new technology items available. The Geek Squad is also great and extremely helpful. They definitely know what they are doing when it comes to fixing computers. You DO have to make an appointment in order to get help from the Geek Squad, but that's ok. They are busy people for sure! I definitely recommend the Best Buy located in the Abilene Mall.

C Floyd

2023-12

I bought a TV online and they placed it carefully in my truck within 5 mins of parking.

Jessica Chase-Lockard

2023-09

Needed a charging cable for my laptop and the young man at the geek squad desk was so helpful and actually didn't recommend what they hav in store because it was expensive and over kill. Taught me what to look for and order online to save money. Great guy!!

chickenjo23

2023-09

Bought a surround sound system from the Abilene store and part of the system was not functioning properly. Returned it within the 7 day period and I had lost my receipt but paid for it with my credit card. Manager pulled up the transaction but would not refund my card and even questioned if I even bought it from them. Their policy states you don't have to have a receipt if it's within the 7 day period. Still would not refund my card. Instead they wanted to give me a store credit. Manager was rude and unprofessional and questioned if I even purchased it from him even though he found the transaction from my card. Luckily I used my AMX card and disputed the transaction. So now that it's been resolved, I received a store credit which I used and my AMX card was refunded also even though you tried to fight it. So thank you Best Buy for trying to put the screws to me. It back fired on you this time. You should honor your own refund policy.

Anderson Quinn

2023-05

Took in a laptop that I purchased 5 months ago at Best Buy to try and get a charging problem resolved. The cashier was nice. She then referred us to Geek Squad.The woman working geek squad first asked us if we had a protection plan. I know that’s a standard question. We don’t have a protection plan. She then told us that it would cost the price of a new laptop to get it fixed. I was shocked obviously. But the worst part is they wouldn’t even look at the laptop. They just assumed it was a charging port problem. I promptly said screw this and walked out.Came back in to talk to a manager who told me the same thing.My biggest issue was that they wouldn’t even look at the laptop. It could’ve been something simple like a bad charger. But nope. The grotesque woman working geek squad was too busy playing on her phone to be bothered by any of it. I will never step foot in another Best Buy as long as I live.

Judy Siler

2024-03

Friendly and helpful staff, and a huge selection of electronics and household appliances

Andrea Birch

2020-05

I have been to many Best Buy’s and they are usually pretty good. This one has employees who really know there stuff🤗🤗 and completely explained everything about what I needed to know and THEN some. I’m truly sorry I don’t live in the area. If you do and need tech help, get your butt over there and ask anyone.Nathan helped us with so much on our iPad and photoshopping. Wow the knowledge he has😲😲😲 he blew me away. So very friendly too.

Matthew Carrell

2018-05

Full disclosure I work here but I still think we have great customer service and a friendly work environment. Feel free to come by the mobile department and say hi.

John Natividad

2023-05

Taylor did an amazing job!!! After going to customer service and obviously interrupting the cashier's conversation, we were told the item we wanted to exchange for, was not in stock. We decided to go to browse the store inventory for ourselves, and that's when Taylor approached us. She was very helpful!! She helped us make a decision based on our needs, and was even able to find the item that we were told was not in stock. She made the Best Buy shopping experience great for us!! We left with what we wanted, and had a great appreciation for the assistance that Taylor gave us. If you're in Best Buy, and Taylor is working, she is very helpful and knowledgeable. Thank you Taylor for your help!!

Valene Latham

2023-08

It seems that Best Buy continued to take payments from my credit card after the item was paid. Turned into a huge effort and I still cannot get an answer so card will be discontinued. As an alternative, I would appreciate an answer from Best Buy.

Gary Clark

2024-04

Great customer service with nathan. Friendly and professional

Josh Blackmon

2017-05

What a great store! The GM, Joe is very friendly and professional along with the Samsung Manager, Mikel. Very friendly staff - if they don't have something in stock they will make sure and order it for you!

Malinda Solis

2023-08

I went in to look at cell phone selection. After asking for help and giving my max budget, the associate continuously showed me phones over my budget.I decided to look on Amazon while in the store. That's when I was told abo the t price match. I know he was doing his job, but I did tell him my budget, but he persisted on more expensive phones. Even after I told him, I could not see myself spending that much money on a phone.Needles to say, I found the same phone for 120.00 less somewhere else and decided to go with the other company regardless of the price match.

crystal abbe

2023-06

I went in needing help to find a charger for my ring alarm key pad. I waited 20 minutes for someone to help me just for them to say they don't know, then didn't offer any option to find out. I ended up figuring it out myself and was disappointed in how the customer service has decreased with Best Buy

Jacob Bird

2023-05

This Best Buy is great!I got away from going to Best Buy years ago, due to service, prices, and of course the rise of Amazon. But I've been going to this Best Buy now for a few months and I've nothing but good things to say!Their service has been top notch. I've dealt with a different associate almost every time and they are quite knowledgeable and super friendly.The prices are competitive and I don't usually have to wait for my products. Just got a TV shipped to the store and yet another wonderful experience.Keep doing what you're doing Best Buy of Abilene!!

ji ni

2024-04

Janelle did a great service, she is excellent, thanks

Renay Jackson

2021-05

They totally ignored me, because I have severe lung damage and cannot breath through any mask I've tried. However, I've tested negative every time I've been testes for Covid19. It's horrible that the ONLY option for shopping for something is curbside and for that you MUST use a debit card because they won't accept cash when you curbside. The service is so bad I'm calling corporate, leaving a complaint with the BBB, and talking to an attorney for service based discrimination.

Gabriel Perez

2024-04

Water level is low, still a nice quiet area

Carl White

2023-08

Had a product problem, readily got assistance and satisfactorily resolved the problem. Getting personal attention CAN be a problem, but the personnel do a good job in rendering help when with you. As all businesses, minimum workers on duty.

Tap Webster

2024-01

Great service and selection. Knowledgeable and friendly staff.