Pilot Travel Center

Guillermo Alamos

2023-11

Worst truck stop, they dont accommodate their drivers at all. Kevin their manager is power hungry person. He couldn’t give me any solutions other than calling the police to help me move at night. Kevin the manager all he did is smile at me and made me feel like he can just walk all over me and ruin my night. I’m oversized, and I can’t drive at night because of dot regulations. I am parked here and I am not blocking anyone what so ever. I just need to be here until sunrise when I can move again. I don’t mind paying for 1-2parking spaces. But there was no spaces next to each other. All he could tell me is that we don’t accommodate oversized drivers. That to me is discrimination. If more truck come and park next to me and start blocking flow of traffic. Then I understand why they have to move. Now I have to go park on the side of the road somewhere and put me and others at risk. Worst representation of Pilot Travel center. Loves truck stop is 100% better than this. Unbelievable.

Daniel Adkins

2024-05

Sign says 24 hour Subway and part of reason we stopped there and when we got in line, the Subway guy said “we’re closed my boy.” As a mid 30s guy, could have also done without that comment too.The rest of the place wasn’t amazing. Not very clean, Pilot food was overpriced and poor quality (hard bun, bland taste) not super well lit, etc. Was busy though.

Melissa Hope

2024-01

We were just passing through and wanted to comment on the staff. Every one greeted me and my family with smiles and very kind! The Subway sandwiches were delicious! And even when I was sitting in the car I still saw respect at the door as a staff member was cleaning windows and paying attention to customers. You guys are awesome! Have a happy New Year! God bless!

Kati Ulrich

2024-04

Would rate negative stars if I could for this location. Pump was messed up charged our card multiple times to be rude to us and talk about us right in front of us. Honestly shocked at the level of service we received. Definitely threw some issues in our travel day due to spending so much time to "try" to resolve. Do better.

not sure

2024-05

Got kicked out of parking lot for sleeping in my car at 4 am, lot was half full. Was going to buy breakfast and a bunch of snacks in two hours but instead had to drive down to TA half asleep. Been to hundreds of truck stops never been kicked out.

Prentice Williams

2024-05

A Bright skinned young lady named Vivica that works in Chester's was very unprofessional and rude to me. It hurts for someone to treat you like that.Update: I've never had a manager to respond to a complaint that quickly and to be that understanding. Thanks to Mr. Andre for following up with my complaint. I feel better. We need more management like his.

Garrett Jones

2024-04

A little run down but the real problem was that when I tried to use my credit and debit card at the tank, they were both immediately charged $151. I didn’t realize that until I tried my second card. Fortunately I got it worked out with my bank after it notified me of a fraud alert but something was definitely wrong there.The cashier unfortunately had not been trained to help in this situation at all and was not helpful.We usually go to Pilot because they are cleaner and seem more secure but apparently not.

OSO ALEMAN

2024-04

Worst truck stop by far in all the states . The staff is what seems annoyed with any questions asked and quick to brush you off with no help. NOW THE WORST PART. parking the contracted Security guard. We'll try to hustle you out of $20. I quote "you could park anywhere. You want if you pay me $20 If not leave nowyou gotta go." Don't come here don't do anything near here it's a joke of a truck stop

Noemi Milanez

2024-02

I was told by an employee that I had to move my vehicle because there was a two-hour parking I had just arrived and was there for 30 minutes. The employee was banging on my window very hard and I felt threatened. He told me to leave. I had just gone inside and had just used the restroom and bought food. I was sitting in my vehicle. I didn't want to argue so I left. Not RV-friendly either.. The employees are on a power trip. What a dump and dirty establishment and women's restroom was dirty and it smells awful.

Wade Troth

2024-03

Bought fuel and swiped my rewards card. Bought fuel and no rewards given. Tried to email a bill of laden. Store doesn't accept electronic messages (emails). They accept fax, if you have 30-40 minutes. Berkshire, Warren, you can do better. Give half your money to poor causes, how about updating your facilities to the 21st century?

Charlie Durham

2024-05

I don't know what pre-authorization limits they use or if this is marked as high fraud station, but it immediately triggered a fraud alert shutdown of my regular credit card.So, I had to go inside since I just thought the pump payment system was malfunctioning. The clerk was completely rude and unhelpful. Mental note not to stop at this place again.

Simons Construction

2024-04

Do not stop here! Was on a work trip and stopped for gas, went in to pre pay and by the time I came out someone was pumping my gas into their truck from the other side!!! Manager was no help and was a bit racist towards the Mexicans that couldn’t understand, even tho he was the one that didn’t understand! Place was an absolute nightmare at 6am. Hold out for the next stop!!!!

Chris G

2024-03

Staff is rude. One of the employees boyfriend is a tow truck driver contracted through the city and 5 mins after I broke down *outside* of their parking lot she had already made a police report because her boyfriend was on call hauling cars to impound for the city that night. Didn't even give me time to work it out before she was already trying to profit from my misfortune

M S

2024-04

Sometimes they honor misleading/mislabeled/mispriced products, sometimes they don't. Something that's 2 for $6 and buy 2 get 1 free, should be $6 for the three same items, but it wasn't. Deceptive pricing to not honor that, with as much labeling on the products..

Juan Palacios

2023-05

Very friendly people nice and clean they have good food And at end of parking lot there’s a hotel For people who want to sleep and rest

Nathan Shacochis

2023-12

The new Ford plant is putting a high demand on this store that’s rockin’ and rollin’ at 6am and 5pm. One thing I have to say is that upper management is terrorizing its front line employees by forcing them to announce “Welcome to Pilot!” each and every time the door swings open. We have 5,000 cars parked at the job less than a quarter mile away, and if only 20% of those would consider stopping here then that’s 1,000 people per day opening and closing that door, and the poor old lady working the counter is running herself hoarse trying to say “hello” to each and every one of us! Upper management should be ashamed if this is mandatory…

Destin Gardner

2024-05

Probably the laziest kitchen crew i have ever seen in my 50 years i have been alive thay dont have enough common sense to start cooking when their fixing to run out of food knowing that a rush is coming in when people are getting off work

Joseph Baker

2024-02

This is a random stop that I make and Stanton, alway hard to get in and out of, they to expand the lot, but Jim Haslit is going to get the most out of this property. If you're planning to stop here and take a shower good luck, there facilities are very small. The staff always seems like they're on edge and it's probably from dealing with the local townies, that have a huge meth problem in the area. There is a sea of lot lizards roaming freely about. Despite all of this, the pumps are in good condition. Any professional truck driver I would say this was a definite recommend.

George Myers Jr.

2023-12

Unreliable & unbelievable management making drivers leave the truckstop, even when they are not parked near a no parking sign. Maybe it's because we're near Memphis, Tennessee, with all their towing mafia going on.Definitely won't be back to this location, but it appears my business or lack thereof will have little effect at this location.

Jazzmen Goods

2024-01

Gross! While I was washing my hands in bathroom a employee came out of stall and went straight to floor. I asked if she was going to wash her hands she ignored me while she was looking at her phone and walking onto sales floor.

Roger Rodrz.

2018-05

This is one of the most different Pilots I've seen in its way of the store as it it's built parking lot is also very very difference is a little uncomfortable the way it is built entrance and the exit is it going to go put gas and it's going to be a little uncomfortable to get out if it's a little crowded the inside is completely Square. But you can eat some chicken in Chester or have a sandwich in Subway

Jonathon Molette

2024-02

Wrose place every to take your business boycott this place. They are not nomad friendly too small for big trucks. RVs, trucks with trailers our oversized loads. I'm working at Blue Oval so I stop here all the time go in the back of my RV eat my food then leave they tell me I can not park here its only two hours of parking I did not look at my receipt but I made a purchase at 7:03 that means I still could park there until 9:03 I'm a customer they don't want your money 💵

Travis Hatfield

2023-10

I’m convinced whoever designs these parking lots has never even seen a semi truck, absolute cluster. But this stop is fairly clean, and the people are very nice. Grace is an excellent customer service person and earns this stop extra stars for sure

Tyler-Wayne Fleming

2019-05

Great employees, ready to help you in any way. I ate lunch here, and what I really liked about it was it has an area where you can sit down and eat. There was alot of traffic in and out while I was there but the line at yhe counter was not a long wait at all. I personally will be going here again in the future and would definitely recommend to others too.

Satinderpal Dhillon

2024-04

Subway is not 24 hrs and they should mention that , I putt my break only for subway and it was closed by 10

Ahmad Washington

2024-02

I’ve been standing here waiting 45 minutes for one shower to become available. I’m the only person waiting too. Nobody in front of or behind me

My Names Margo

2019-05

STOP HERE!!Just stopped here to use the restroom and it was SO clean I had to review. The manager just was “checking” the restrooms to make sure they were cleaned well right before I came in. He was courteous and asked if I minded to wait a moment while he checked. We topped off our gas, and inside there was a Subway and Chester’s omg with other mini-mart food. This is also a truck stop with showers for over the road truckers.

Jason Griffin

2023-08

No central air in shower 7. It's 2300 and 80 degrees outside. Hot water was the only water available in the shower...the shower with no air conditioning.The franchises closed for the night. When I got out of my unwanted hot shower I had no good food available.Pilot is trash. I will take my $500 fuel purchases elsewhere.

Tricia Shoemaker

2023-09

Came in at 8:30 only to have to walk in cause pumps didn't take card. Asked for 2 chicken biscuits- they aren't cooked. Went to subway they only have white and wheat bread. Try to pay with gift card told Machine can't take them. What kind of scams are you running? I'm a local this is NOT acceptable. Think I will take my business else where!

Jan Zibrik

2024-05

Internet speed is 30 years behind the world