Roan Mountain Animal Hospital

Howdy There

2024-04

I arrived 45 minutes early for a morning appointment due to a developing winter storm, and have attached a picture of a small dog I discovered was being kept in an outdoor kennel behind RMAH from 8:00 am (possibly earlier) until approximately 8:45 am.The weather was terrible, with blowing snow mixed with sleet, temperature 35 degrees, wind 14 mph gusting to 20 mph resulting in a 26 degree wind chill (see wx app screenshots).The kennel this poor dog was locked in has a bare concrete floor, with a covered roof but open on all sides providing no protection from the elements. The dog was obviously in distress, shivering and whimpering while pacing around on the cold concrete floor without so much as a pad or blanket.At 8:45 am a technician came to let the dog out. I asked why the dog was kenneled in such poor conditions and she said they had been cleaning the inside cages. When I asked why the dog had no blanket or water dish she replied the dog was scheduled for surgery soon. I recalled the last time I was prepared for surgery, I was placed in a nice quiet room and provided a warmed blanket.Shortly after going inside with my dog, Dr. J stormed out of his back office, tossed me my dogs medical file and said he refused to examine my dog. His “reason” was that I had “verbally abused his employee” (his daughter) which is a lie and ridiculous. He also stated he takes proper care of his patients. I responded it didn’t appear to be so and that I had photographic evidence.I am a former airline pilot, and pilots with anger management issues like Dr. J has (in my opinion) are quickly weeded out, and other pilots are encouraged (i.e. required ) to report improper behavior. Being a small private practice with the only other vet his wife, Dr. J is obviously not used to having any peer oversight and became inappropriately enraged (in my opinion) by questioning the dog’s treatment.As the saying goes, “ a picture is worth a thousand words”, so I’ll let the readers decide for themselves.

Holly Spencer

2024-02

We took our dog slippery there because he couldn’t walk. He was an older dog. They were so gentle with him and very kind. He needed to be euthanized. They were nothing but kind. We had to cremate him. They sent a wonderful sympathy card and when slippery came home he was placed in the most beautiful box. Thank you for your kindness.

melanie ellis avjean

2024-04

They always take excellent care of my dog Sparky!

Kim Hitechew

2024-01

Had to make a rough decision with a family member of 23 years and they helped us say goodbye with gentleness and care. Even sent a card for the loss of our loved pet. Great people.

Melissa Judd

2022-05

I’m not sure where to begin with this office. From the staff to the doctor everyone was the best. I was visiting Tennesse when we found a small dog on the side of the road. I knew she would not survive on her own, sick neglected and dumped. Matted so bad it was cutting off circulation. I found Dr Ric on line that same Saturday and he squeezed us in on the same day. This little girl was sick and had a bladder stone the size of Texas, unable to hold her urine. I’m sure that’s why she was thrown away. Two surgeries later we almost lost her. She had been through so much but they were as invested as we were in saving her and through all their best efforts she made it and is thriving living her best life in sunny Florida, chasing lizards and playing with her bulldog sister. I cannot thank Dr Ric and staff at Roan Mountain Animal Hospital for all they did for us and our little baby now known as Pickle. God bless you all! This is her before and after❤️

RETIREDMCO1199 “Guess who!” Tennessean

2023-05

My 7 week old kitten 😸 Jen has a eye infection and respiratory infection. I called 2 other animal clinics. They weren't able to see Jen today. But Roan mountain was able to within the hour! When I arrived the staff were very friendly and professional. Doctor Richard was outstanding with Jen and explaining everything to me. I strongly recommend them.

Theresa Self

2023-09

My husband and I are full-time RVers, along with our 2 cats and 2 dogs. We are staying in the Butler, TN area for two months and needed to find a local Vet for one of our cats. After reading the fabulous reviews for Roan Mountain Animal Hopsital, I gave them a call. It was a busy Friday morning for the hospital, but the lovely receptionist insisted I don't wait until Monday and fit us in their schedule that same day.What a fantastic find!!! This animal hospital is staffed with compassionate and friendly folks who helped make our experience less stressful. Dr Ric was kind, thorough, knowledgeable and showed genuine care for our cat. He made sure to hear all our questions and concerns, and did not insist we run a slew of unnecessary tests. We left the hospital with confidence our cat would be okay, and without draining our bank account. Thank you everyone at the animal hospital for your kindness. We appreciate you!!!

Jessica Alvey

2023-05

The best vet I have ever been to! Dr Ric is so knowledgeable, and his entire staff is compassionate and kind. They make the experience as relaxing as possible for my kitties, and go the extra mile, including squeezing me in for a few emergency appointments. Keshia always gets purrs out of my most scaredy-cat, and Tabitha sat down and helped me straighten out an insurance mess. I can’t talk highly enough of them!

Leebob H

2023-11

They might be really good doctors and nurses it's hard to tell because they're so judgmental I avoid taking my pets to the vet because I don't want to be charged to be looked down upon.

Bailey Montana

2023-05

Our dog unexpectedly had a medical issue come up and all the vets in our home town were booked up for a month, if not months. Roan Mountain Animal Hospital was super friendly and despite our girls moderate people anxiety, were super sweet and gentle with her and they got us in quicker than our home vets would have. Now she's healthier and getting back to just being a dog. The doctors at Roan impressed us and knocked it out of the park 🖤🖤

Misty

2023-05

I took my pup there today and this place is fantastic. If you want a friendly down to earth vet and staff, I highly recommend them.

ann reilly

2023-05

I was a new client, I brought my dog in for an ear infection and a yearly check up. The vet and vet tech seemed to be in a rush. They didn't even look at her teeth, or feel her belly like all vets I have ever been too. They didn't seem very interested in knowing anything about her. They filled her medicine for only 5 months not 6 months like I was promised and they wanted me to bring her back for another exam (another fee) before they would fill her medicine again. I will not be going back again.

Davey Cooper

2023-05

After calling 8 vets around banner elk and boone, I could not find a worthless sole to help me and my baby blossom...... blossoms tumor ruptured, and my baby was in bad shape and in pain that no one could believe...... after asking her vet that she went too, and us asking for help, the vet in foscoe hung up on me..... the vet in foscoe was too busy because of surgery...... I can understand that to some extent..... but this vet also was doing the same thing... and also understood, I needed help..... my baby blossom is ok now...... my blossom was my own little world.... I Love you baby!!! I thank you roan mtn vet team!!!! A million times over

Janine Hughes-Cornell

2019-05

Excellent in every respect. The veterinary care is skilled, compassionate, attentive and provided in a comfortable, convenient facility. The staff members are personable, professional and take "extra steps" to accommodate the needs of their patients.We're fortunate to have them in our community.

Marketta Peters

2023-10

They have always treated and took care of my cats. I wouldn't go anywhere else.

regina hoilman

2018-05

Rick and Pam have been my vet since the practice opened. I trust them implicitly with my fur babies. They are so knowledgeable and always making recommendations for things I can do to maintain healthy pets. They really care about my animals and that's what makes me a loyal customer.

Shane Bare

2021-05

Had a few negative experience here, but this last one takes the cake. I have a large dog that is dying, and these people said not only would he have to be muzzled, but we couldn't be inside with him to be with him as he is relieved of his pain to pass on. I guess it's because of this rona nonsense, but I bet employees enter gas stations and businesses before work. I thought all is well if we wear the mask? Sorry, it is cruel to leave an animal alone with strangers in such a manner. Unbelievable.

Jillyn Sidlo

2023-05

Very attentive and personal when I had a sick dog. Im new to the Mt. & I know Ive found my amazing new Vet home!!

Jennifer Obando

2018-05

The staff there are the rudest people I’ve ever met. I asked simple questions about my dogs surgery and they were so rude and uncaring. I will never take my dog or recommend them to anyone. They have no compassion towards animals!! If you love your animal take them somewhere else! A place that cares and does not treat them like a number.

Karen Brown

2021-05

My father always took our animals to Roan mtn animal hospital so we've always trusted them with our pets. Very friendly staff, affordable and promt. I recommend them highly!

Alice Jablonski

2018-05

These are the most caring and loving veterinarians in the world! Dr. Ric saved my tiny 1lb chihuahua's life multiple times during her first year as she fought hypoglycemia. He took the most special care to put in the smallest IV to ensure she got the fluids she needed. Both doctors have always loved my little girl as their own and I will never go anywhere but to Drs. Jablonski for her care. Thank you to the doctors and staff of the Roan Mountain Animal Hospital!

Holly “Holly” Emrich

2022-05

Dr. Rick and his staff are amazing!!! Little Miska was so preoccupied with love and getting petted, she didn't even notice getting her shots .....

Ashley Johnson

2023-05

This is a veterinarian that knows his stuff and truly cares about helping animals as well as educating their owners.

Samuel Stout

2023-05

Dr. Rick and Dr. Pam and their staff are great. Very conscientious and professional.

Lynnisse Roehrich-Patrick

2022-05

Dr. Ric caught our kitty's problem right away, something our previous vet had missed. He's extremely knowledgeable, thorough, and a straight shooter.

Verónica Brock

2018-05

Always a pleasure & comfort, knowing Ric, Pam, and staff will always care for my fur kids as if they were their own.

Jennifer Steele

2023-05

Very caring staff and Dr's they treat you like family and truly love your pets as well as you do!

Mark Arnett

2019-05

Great staff my dog went here for 18 years lived long life they was very caring when they put him down for me no complaints

David Ellis

2023-05

Absolutely love Dr J. We'll worth the drive from Elizabethton!!!!!

Mary Jane Mckinney

2020-05

I love taking my dog to this officeThey are all very professional I feel like precious gets the best care available.