Staples

Danielle Quesinberry

2024-05

Great experience. Terry in management is awesome. She was so helpful and kind! I’m thankful for her assistance and willingness to go above and beyond for my needs and answering questions during my visit.

MenOf Tomorrow

2024-05

Staples, Oak Ridge, TN has great customer service and the products are very good. I would recommend this store to anyone looking for quality items.

Karl Stewart

2023-12

5 star service today! Every other time I’ve had a music book bound I’ve had to drop it off and come back several hours later. Not today. The clerk got me taken care of right away and just ten minutes later I was on my way.

Vickie Poe

2024-02

Was in my local staples today. I asked for help but was not given any. Was told to go ask the girl over by repairs, I said she was busy and he told me that he does not know what to tell me. When u asked if he worked there he said yes but can not help me. I left and will refuse to return. I personally received no customer service. I saw another man walk out leaving a car with items in it. It's a shame. I will drive farther and go elsewhere, but will not be back

Helen Toomey

2024-05

I had an appointment at 8:45 today,I went to staples in Oak Ridge to get copies made,well I'm standing outside and at 8:04 2 employees one female and one male come and open the doors and they said give us 5 minutes..I think someone needs to talk to there employees to get to work a little early so you can open on time..I was late for my appointment

melissa emery

2023-08

Called to see if tech person would be in. Was told yes at this time. Waited to go so to give them time to get in at all that. Get there nope they are not there. Told will be in at 11. Okay fine I can leave my laptop and go eat. Only no one knows what kind of paper work I need to feel out for tech drop off. Finally get someone that does only to get told the tech person isn't working until Monday! I have been in three other times with this same issue come Monday might be taking laptop back for refund.

Bernard Keylon

2023-06

Staff are very versed in all of the merchandise offered in this business. The printing department is very professional and knowledgeable of printers and paper quality. Top notchBusiness is ADA compliant and spacious.

Mariana Milano Benitez

2022-05

I had been having trouble with my Lenovo X280 for some time and the guys who were working there on tech support today around 5:40 pm (one of them was named Quentin) were amazing. They fixed the issue in less than 15 minutes and were incredibly nice and welcoming. The service they offered is the best I have ever had and they were truly experts on their field. I am extremely grateful for their help and the way they treated me.

Sharon Lambdin

2023-05

I visited the store in Oak Ridge, TN November of 2021. At the time the issue was the battery. The battery was ordered and replaced. October 2022 this battery is showing that it is not good. Made a trip to the store 10/26/22 and was advised that there was only a 90 day warranty and they will not replace the battery. I feel like this was a bad battery since it did not last a full year. I would not advise anyone to use the tech service at this store.

Edward Piotrowicz

2023-08

Since Mr. Personality got canned from the Printing Services Department, things have been very professional again!The computer guys are the best!

Susie Buckner

2023-05

All of the employees at the Oak Ridge Staples are so helpful but Ellie in the copy and print center has gone above and beyond for me several times. She has great ideas of how to execute my print needs and always makes the final product look professional.

R E N

2022-05

This Staples location has gone EXTREMELY downhill recently.The new management doesn't know how to manage or keep people who actually know how to do their job and do it effectively. The new girly girls in the copy center seem to like talking and gossiping with other staff more so than they like helping people in their assigned duties. The boy supervisor who was there knew what he was doing and produced exceptional work. I never had issues with asking him for help. However, the newer staff doesn't know what they are doing and there is always an issue. I went in today and was told that they would have to outsource a simple print that the former supervisor would get done in a few hours. Its crazy! I mentioned that the other guy would do it no problem and was rudely told "he doesn't work here any more."It's sad that a company can't keep their valuable employees who've been their for years, especially in a time when good TRAINED staff are in need. I fear this location only has a few months left anyway.I hope Oak Ridge gets a Kinkos or other another copy center. Otherwise, I know more and more people will drive to Knoxville for their copy services.

Wallace Barron

2023-09

The printer was priced over 150 more than they showed on line. They showed it was on sale in the store price. They didn’t fix it for the next customer. The store was dirty but the bathroom was disgusting

Megan Spradling

2019-05

I love our oak ridge Staples! The employees are always friendly, the store is always clean and it's organized, spacious aisles and products are all priced and labeled nicely. The print marketing service is what i use most. I always email in what i need, tell them a time to have it ready by and it's in and put quickly to get it. They always have it ready for me. I think some things are a little bit too highly priced but that's not the store itself fault and i just don't buy those things there. The Staples rewards program is great and i have gotten some great savings such as a fresher cleaning product up to 5 dollars and 7 dollars off of 10 dollars to name a few so even shopping there occasionally it's worth signing up. This is a good staples store and one worth going to visit

Alejandrina Santamaria

2020-05

The worst worst experience I have ever experienced in my whole life!! Even worse to my two year old who was playing!! Asking her to put the things she was playing with back in a very rude way, I mean how do you talk to a toddler the way the guy at staples did!! He kept going on about how he was tired of people like me not controlling our children!! (Yes I understand when you turn around for a second you don’t know what the little one will get into and of course as the parent you go after them and make sure they don’t destroy anything) I also asked him a question about a water mark on a paper and told me it was ilegal in a way as if I was asking him to do an awful thing (it was just a question)!!! I spoke to the manager and he said he would talk to him, but it’s obvious he didn’t care!! Employees like that are the ones who make customers never come back!! Definitely shop local you might spend a few extra $ but you will never experience such attitude such ugliness towards another human being, specially a 2 year old!! Specially as a parent to have your child spoken in such way by a complete stranger!! Over all shop local help the businesses in your community not this big companies that only take your money and think it’s okay to treat you horribly!! If you need something printed visit Precision Printing and Graphics!!! Even Knoxville will give you better options, even amazon to order your supplies but stay away from Staples and their horrid customer services!!

BOMBA ZERO

2022-05

Allowed me to print my OSHA-30 Certificate on high quality gloss paper for framing and gave me a extra copy completely free of charge for my employer to document.The workers stationed at the printing center seem polite, tech-wise, and assistive. The store also seems to be finely organized for the mostpart. Additionally, the prices are reasonable for office needs at any moment's notice.

George Flores

2022-05

New management is fantastic! He went above and beyond to help me find the cord I needed for my equipment. Almost every employee greeted me as a walked past and for a retail supply store of this size that's hard to come by. Definitely recommend shopping with oak ridge staples.

Adam T

2018-05

This place is horrible. Feels like it hasn’t been updated in a decade.Bought a laptop last year from Oak Ridge Staples and it was so slow I found an older used laptop on on eBay that’s was 10X faster and $150 cheaper!! Staples laptop was returned.Then I go into staples to buy an iPhone X case. All of their cases are in anti-theft security plastic boxes. I go to cashier to see if they can take case out of theft box so I can get a better feel for the case. I had to agree to strip search and lie detector test just to see phone cases closer. Who wants to buy a iPhone case without trying it out first? I went next door to Verizon store and they had no problem with taking any case I wanted out so I could try it on my phone before I purchased. Trust me, shop at staples soon because you will miss your chance if you don’t. I guarantee the oak ridge store will go out of business before 2020.

Mrs.Jessica Marie Tuck

2020-05

They were completely AWESOME in getting the information faxed to the pay card co. so we could retrieve our funds. We had only 55¢ but the manager did it for us. Thank you & the young lady clerk for your kindness & the blessing you bestowed on our family that day. Gary, Jessica & Trinity Tuck.

Michael Addington

2016-05

I went to the store to purchase a big and tall office chair, I noticed they has two in stock at the store. After waiting 10 minutes someone finally asked if I need help. I asked for big and tall office chairs, their was one on the floor. I was informed that unless I knew the name of the chair or the stock number, He could not help me. They suggested I go home and order the chair online come back and pick it up. Went to Office Max in Turkey Creek, got a great chair, at a great price and very friendly staff. Worth the drive.

Tom Tumelty

2018-05

The young man in printing area was very helpful. I did not have a car design n he walked me through it in bout 2 minutes...it would have taken me much longer. Then printed cards inlesd than an hour. Very helpful and professional young man.

Carlos Bamberger

2014-05

My experience with Staples stunk today. I bought 2 reams of paper and did not notice that a rebate was associated with them . After spending too much time on the computer trying to fill out the questionnaire, the staples' page kept rejecting my applications without explaining what was wrong. I finally called on the phone and the employee was very helpful, took all my data and apologized for my problems. He told me I would receive my $8 rebate in 4-6 weeks. This experience I DO NOT CALL "EASY"

Kris B

2018-05

Jordan's customer service stood out! The item that we were looking for was out of stock, and not available at any nearby locations. I know this because he checked in the inventory system. We found a substitute that was not on the shelves. Jordan went to the back to locate what we needed. Pleasant shopping experience all around.

Samantha Seifert

2020-05

Manager on Duty was so kind and answered all of my questions. The manager’s name is Mac and he helped us find Index cards. My brother needed them because he is an engineering major and because of your manager he will be successful at school. Thanks Staples!

Laura Anguiano

2021-05

Great experienced I had today at Staples.I had problems Faxing documents & Mss. Gaby completely awesome, patiences & sweet helped me with the complicated machine to emailed them instead. Great customer service!!! Thank you Gabby🤗

Ed Crowder

2013-05

I went in yesterday to purchase a Nexus 7 tablet (they had 3 in stock). When I asked about their holiday return policy I was told that if I purchased it on or after black friday I would have 14 days from Christmas day otherwise 14 days only. I asked about buying one now and returning after black friday the manager said that I could not purchase the one I returned. I asked if there was anything they could do to help. He said " Sorry 14 days only" His condescending attitude and lack of concern with customer service made me leave without wanting to return. How refreshing it was later that evening to go to walmart and find out that their holiday return policy started November 1st and they gave me no grief whatsoever. When I purchased the nexus 7 from them the employee even called returns to confirm their policy and gave me a gift receipt .

Annettee

2019-05

Nice gentlemen helped us find a printer cartridge. We also found some Really Useful Boxes, that's the brand name and they will be, also some Post-it Tape, so cool. I just love Staples.

Denny Toomey

2013-05

Ashley at the copy and print center did an amazing job!! From setup to completion she was my contact person and she delivered above my expectations. Staples has won my business especially as long as Ashley works there!!!

An Anyone

2020-05

TERRIBLE and RUDE personnel. Female employee was so rude and refused to let me speak to the manager who I could hear through the phone. Finally, agreed but put me on a 5 minute hold just to hang up on me. When the corporate office called, they would not answer the phone. Then after getting through after a long period of time corporate employee was told manager was not in. They are awful. Shop anywhere but at this store.

A Scott

2022-05

Ellie really helped me at the copying and printing center on 04/14/2022. She definitely deserves some type of recognition for her customer service skills.