4.2 (10)
203 E Main St, Oak Ridge, TN 37830
(865) 294-0596
stores.petsmart.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Cathleen Dewald
2023-10
I took my friend's dog in for a bath and brush. He had a lot of mats. I brought him in for his appointment and they did not have the right staff available to take care of his mats so they rescheduled me a few days out. On my second appointment the tech said she could cut the mats but did not have staff available to groom him. I would have to schedule a third visit to PetSmart for the following week. I'm not sure why PetSmart gave me two appointments when they didn't have staff available who could take care of a dog with mats. When I told the tech I could not schedule for a third visit hoping they'd have the staff on hand, she agreed to proceed with the bath. When I picked him up he was a mess! They clipped three of his four feet and left the fourth one shaggy! His face hair was cut to so many different lengths it looked like they trimmed it with their teeth. Butt was shaved to look like a baboon with a hard line to the surrounding full length hair. In short, he was a mess! The tech told me afterwards that she was not even authorized to take care of my dog due to his size and I was lucky she went ahead and did it. I don't feel lucky. $80 later...at least he's clean and it will grow back.
April Jones
2023-06
Thanks Vincent for Jocks six weeks of puppy training we really enjoyed it. An appreciation everything you done for our fur baby.
Brandon
2023-06
They say they are open at 7 but when you get there there's a paper sign on the door that says 9am
Robyn WhitePope
2024-03
Very patient and friendly
Troy Young
2023-06
Very good customer service
Julie Kerkeles
2023-08
Ask for Samantha in oak ridge
Kenneth Christopher
2023-05
They have more stuff
Monday | 7 AM-6 PM |
---|---|
Tuesday | 7 AM-6 PM |
Wednesday | 7 AM-6 PM |
Thursday | 7 AM-6 PM |
Friday | 7 AM-6 PM |
Saturday | 7 AM-6 PM |
Sunday | 8 AM-6 PM |
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