DICK'S Sporting Goods

DeAnna Sanders

2024-03

I was surprised that they wouldn't call to check stock for me at another store. The retail side of the company I work for still does this for customers. My phone had died while trying to check the stock at another location I will just continue doing business else where.

Alex Collazo

2023-12

Absolutely excellent service provided, especially by the Ms. Ryan, the manager, she demonstrated excellent customer service and actually saved me tons of money on my big purchase. Thank you to this store and Ms. Ryan for a wonderful experience.

Miranda K

2019-05

Nice place with great deals. Most of the staff are very nice also. I work with Adults with disabilities and took one of my individuals there to get him a new pair of shoes and the employee Hayden was amazing nice! Didnt ignore any question he asked and treated him with respect. Definitely went above and beyond! Shout out to Hayden!!!!!

James Buffaloe

2024-02

Sold me a 1000 dollar sole f63 treadmill that doesn't work. Staff were really sweet kids.

emshirtgrinder

2023-11

Purched a pair of shoes that had to be ordered. Illiterate associate typed in incorrect address and shoes where shipped to wrong address and the store can't do anything about it, "you have to call our customer service line to resolve this issue ". Shoes were paid for at time of sale and so the saga continues.

Amber Tea

2023-05

I showed up a little early in the season to purchase some winter gloves. I didn't get very far into the store when an employee stopped to ask if I needed help; she explained they didn't have gloves out yet, but she would get some from the back of the store. She brought a couple of pairs out that were perfect, and even offered them in different colors if needed! I didn't get her name, but that is by far the best customer service I've ever received anywhere!

Melissa Pemberton

2022-05

I bought a rod & reel + warranty 2 days ago. The brake adjuster knob was missing! Did an online order that same night. It was ready for pickup yesterday. Awesome job!Today, I went to the store with plans to exchange the rod & reel combo and to pick up my order. Rating would’ve been 5 stars at that point.Enter store. “Humiliation voice” sounds, alerting that someone has either stolen merchandise, or someone didn’t do their job and deactivate the security thing. I don’t know what it said, because at this point, I’m already feeling like I am being looked at as if I’m guilty of something. I stated that we have the receipt and the man doesn’t seem interested that I’m speaking and doesn’t acknowledge my receipt. Just tells us to go on to the customer service rep, and acts as if he’s preoccupied with something else. Never once offering an apology for the embarrassment I just felt at that moment. By then, I’d already decided to just get my money back for the rod & reel and get my order. That’s what I did.Rating has dropped to 4 now, but we will go ahead and shop for some fishing stuff anyway.Go to checkout to pay for it. I’m also holding the hoodie I purchased online, which, at that time, remained packaged inside clear plastic, undisturbed, not violated; with online order info attached. The cashier asked me if I’ve already paid for this! I tell her, “yes ma’am, I have. Here’s the receipt”.Now, we’re at 3 stars.Exit store: there goes that stupid alert! Again! I walk back over to the register and she grabs my package, rips it open, runs it across the counter and hands it back to me; all unfolded and tacky looking, and asks if I’d like another bag. I tell her yes I would because it’s a gift. She then crams it over into a white shopping bag, unfolded, and wadded up, as if my purchased item wasn’t appreciated.Since they managed to go from 5 stars to 2 stars in one visit, I’ll not be returning for the risk of making it become a 1 star review.Oak Ridge, TN

Baris Sener

2022-05

The staff member Emily was really helpful and friendly. We were just checking out the Brooks shoes and didn't really think we would buy a pair. Thanks to Emily and all the information she has provided for us we ended up buying a beautiful pair of Brooks shoes. They are very comfortable! She also helped us buying socks that seemed to have a great value. She seemed to know all the products in the store and helped us big time locating them. If she is already not the manager of that store she should immediately promoted to be one. Thank you.

Justin Aptaker

2022-05

Not horrible for what it is (a highly overpriced haven for people who like to greatly overpay for things as a matter of course). Unfortunately, my wife also got injured by getting thrown off an exercise bike there. The store isn't entirely at fault for that though, as they probably don't encounter many customers capable of getting into a wreck on a stationary bike.

Terri Ewing

2023-05

First time shopper. The store was clean and a pleasant atmosphere. My rating is based on lack of product availability and the entire time I was in the store, not once did an employee ask if I needed help.

Robert Kalen Patterson

2022-05

Bought a set of golf clubs, Dennis was amazing. Re gripped them for me and worked with me on club head angle, even a few tips on my swing.Bought multiple clubs there and full set of irons.Great service. When I up grade, when I’m better, I’ll come see him again.

Jay Ivey

2021-05

I love this store, sometimes prices seem high but there are always deals to be found. I found a shirt I liked but not in my size so at checkout they ordered it for me with free shipping to my home and turned out to be $6-7 cheaper online. Staff is very knowledgeable and friendly.

Kandi Brzozowski

2019-05

We were one of only a few customers in the store so we expected to receive great customer service. Instead, the employees were all talking to each other and never greeted us or asked if we needed help. We were unable to find what we needed and left the store empty handed with nary word from anyone.

Tyler Wayman

2022-05

Dennis from the golf shop is an amazing employee. He is knowledgeable for information requested and goes above and beyond any request to give beyond excellent customer services. Great guy and employee all around!

Brian Shanley

2019-05

Really disappointed that they became so political. I used to get my ammo here ,but not now. I went here because my daughter wanted to get some things. They had decent sale prices, the sales associates were friendly and helpful.

Benjamen Nienhouse

2020-05

Very accommodating and helpful staff. We were in the Harriman area with family and this store helped exchange a pair of Brooks running shoes that I had purchased in Michigan. One of the best experiences I've had in a sporting goods stores.

Molly Herrell

2019-05

The man who helped me (Bryce maybe? I'm bad with names) was very kind and friendly. He knew the products and helped me figure out what was best for me without trying to sell me other things he knew I didn't need. He was very respectful and all around was a great help.

S Green

2022-05

I went in and put a pair of shoes on hold for my son's birthday. When I went back to get them the next day they had lost the shoes. The manager was no help and not one time did any employee say that they were sorry for anything. I will not shop with them. I did find the shoes online at Finish Line $45.00 cheaper.

Ray Dickison

2020-05

Just a heads up if you're looking for something other than a yeti cooler or overpriced Northface parka, this is no longer a sporting goods store; it is strictly a clothing store. The kids working there did not understand what a hunting and fishing license was, or if they even offer them. After speaking with someone I assume was in a manager position, they stated that if they did even offer them, no one on site knew how to type one up. If you can't do a simple fishing license, you are not a sporting goods store. I felt embarrassed for them.

jeff keylon

2019-05

Very friendly helpful staff prices very reasonable

Valissa Cox

2019-05

Staff was not friendly nor helpful at all. No one asked if we needed help with anything. We were going to spend quite a bit on golf equipment and couldn’t even get anyone to help. I had to go to a manager who was hateful and had a attitude because I asked for help. Needless to say, we left without spending a dime! Will NOT go back to this store EVER!!!

Napoleon Tannerite

2018-05

Great environment and the hunting and fishing department is organized and easy to find what you're looking for the only downside is no coon traps. or Hoyt or pse bows but friendly staff and they're really helpful

Barry Floyd

2019-05

Brian was AWESOME. He was able to answer all of my questions about cycling apparel and gave me some insight about pedal clip and cycling shoes. Thanks again Brian for your help.

Kiera Hagy

2019-05

Thank you Bryan and Brian for getting my husband's bicycle back in working condition. We appreciate how you handled things. And will definitely be back. Thanks again!

Dennis Leinart

2021-05

The store has no apperal for hunting or no hunting supplies this not good for a store so close to one of the most popular hunting counties in east tn as well as the windrock and new river hunt clubs

Christopher Sneed

2022-05

It has everything you need.They made a smart move by taking away the hunting equipment cause Oak Ridge is a hotspot for addicts in recovery mostly felons among them

Sidney the Artist

2019-05

Hayden was a great salesman... So helpful and patient. He helped my wife get a pair of metcons he did a great job.

Donald Chase

2023-12

A great sale going on now

Renegade 660

2019-05

Just went because I had a gift card. I haven't been there since their anti constitutional gun policy, if they stop selling guns and ammo it will be my last visit.

narcissa clink

2021-05

Dont go if you want camouflage or hunting supplies they dont sell them and very snooty about it. Told us it was shipped to sevierville. A long drive away.