4.4 (1528)
214 Morrell Rd, Knoxville, TN 37919
(865) 691-2194
petsmart.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Chris W
2024-05
Clean and very well organized, well stocked even on sale items and clearly priced. Cashier was pleasant and efficient. Found my furbaby’s current favorite treats and canned food.
Jeremy James
2024-04
During our recent visit to PetSmart, we purchased dog food and cat litter and were impressed with the variety and quality of products available. The store was well-organized, making it easy to find what we needed. The staff were helpful and knowledgeable, providing great recommendations and answering our questions. Prices were competitive, and we appreciated the promotions on the products we bought. Overall, PetSmart delivered a fantastic shopping experience, and we are happy to know our pets are enjoying their high-quality products. Highly recommend for pet owners!
Dionne Fields
2024-04
Sunday March 24, 2024Kevin the super hero of all saleman went above and beyond customer service today.
Angelina Phillips
2024-04
I was impressed regarding their selection of Dr. Elsey's cat litter. They have many different types to choose from and several different sizes. This is most exceptional cat litter I've ever tried and I'm thrilled that I now have a place near me to buy it. They have so many cat accessories and toys also. They carry a wide variety of professional cat food also. You can get everything you need in one place.
jce
2023-09
If this place works for you great , please take this post as just my experience , my dog has been here before and came out great the first time , he does get a bit shakey with appointments but i thought if anything they would call and say nothing was able to be cut as he was moving or biting to much . I got the call that I wouldn’t have to pay for the cut and that he was biting and moving too much but all of his body was cut to almost skin and if that was the case they would have not been able to reach places if he was “ moving to much”. I understand if he is a bit much but I would’ve rather not gotten a service then a dog that I think wasn’t even washed or cut correctly. I did apologize for their inconvenience but i thought from the 1st experience everything would’ve gone okay. Just avoid this place if your dog is a pup and think they won’t have patience with them.
denise singh
2024-04
Got everything I need for my whole zoo LOL
C Harshaw
2024-03
My daughter had an appointment for her dog to be groomed. When she arrived for her appointment, she was told that they were unable to shave her dog's hair. Prince is a maltipoo, and because his hair was a bit matted, they told her to take him to his vet to cut his hair because they were afraid that they would cut him? Are they experienced groomers? Could they use a guard on the shaver so they want cut the skin? We ended up taking Prince to the vet who thought it was weird that they would not provide this service. For $45 they shaved his hair and provided other services. They said they do not have experienced groomers but it was no problem shaving and bathing Prince. She never had this problem with her shiatsu at this same establishment years ago. This was the Morrell Rd. Location.
Cynthia Broyles
2024-04
Love Petco, and their employees are the best, but when I tried to order delivery through their app yesterday it was a nightmare and I gave up. Called the store and they very understanding. Went through instacart today and it was a breeze, everything was in stock! Great store, work on the app.
Mimi
2023-07
Odie (dog pictured) has been going to Miss Lucy for grooming since November of last year. We swapped groomers from a smaller local shop due to their odd requirements. Was very hesitant to use a bigger store but was so very pleasantly surprised. Miss Lucy is patient and kind and seems genuinely excited to see him (it’s fine if she’s not but good on her for faking it). Love everything about how she cuts him. We’ve been back now three times and will continue to come back. Odie just received his summer cut. He’s a double coated dog so I asked her to cut him as ethically short as possible. He looks phenomenal!!! 10/10. First time cutting him this short but won’t be the last. I recommend Lucy for all other Australian Shepherd owners.
Amanda Housley
2020-05
Me and my husband love this place!!! We had a lot of fun being there, all workers were very helpful. Amber was awesome and great to talk to. The 2 woman that worked with the kittens and cats, (I'm sorry I don't remember your names) but both of you were so sweet, fun, great to talk to and such wonderful women and great volunteers. Thank you guys so much. -Amanda & David-
Linda Durbin
2024-03
This is the only place I can find the filters for our cat fountains. They have a great selection of pet supplies and toys. Their staff is very friendly and helpful.
Joshua Brown
2023-12
This location was so unorganized and chaotic. There was a training class and the trainer was yelling at the top of her lungs, which carried through the whole store. The class was also taking place outside the designated training area which made it impossible to get to the items around them. The cashiers were not able to keep up with their lines - one was way more interested in spending 5 minutes petting a rabbit than keeping it moving. I ended up leaving without anything I needed. Pet Supplies Plus is the better option imo.
kristi a
2024-03
Our groomer Lori is amazing. She really cares about our fur baby and she does an excellent job grooming him!!!
Taylor Dickerson
2024-04
Went with a friend to get his dog and cat food ,and I love how they have it setup I will be going back soon to maybe get my son another fish
Cindy Ciesluk
2023-11
I can tell you that you would probably be better off going to Petco than coming to this location. The store manager Gavin is rude and unprofessional. He does not care about his customers. At 9:05 while I was still in the building closed ALL the registers down with a drawer full of money laying on the counter which I'm sure is against company policy. Refused to sell me a fish due to it being 9pm. I understand they close at 9. However if the employees weren't huddled at the registers and came over to assist me before 9pm this would of never been an issue. Instead they approached me at 9 asked me if I needed help and then refused the sale due to it being 9pm. No way to do business.
Matt Warman
2023-12
Picked up a new aquarium for my daughter. Good prices. Also bought fish while we were there. Staff was very friendly and helpful.
Tammy Barlow
2024-01
I am so impressed with my dogs grooming and nail clip. She looks and smells amazing. I will happily be back.
Levi Masoner
2024-03
Came in for crickets for my new tree frog and was able to leave with way more than that including a new enclosure for my frog and left with lots of knowledge thanks to Shawn/Shane in the reptile section. Thank you!
cat nip
2022-05
I'll be able to get three baby ball pythons here for a great price $150 they are beautiful and still alive to this day I will definitely be wanting to come here again!!
Julie Michel
2024-01
The staft is always super nice and Ash in the fish section is very knowledgeable about beginning a fish tank. Thanks for the extra help. I will be back.
Addison Sweet
2024-04
It is so cool to see all the animals and staff is so kind it was such a good experience and the staff will help you find anything
anastasia lovell
2024-04
PLEASE DO NOT BUY REPTILES FROM HERE! i bought a beared dragon from here back in agust and it started have sizures and would not eat it died not even two months later.
Emily Cavin
2023-10
Called ahead to make sure they could take my dog for grooming since she had a vaccine recently. They said totally fine. Showed up and was told they can’t take her after driving across town. They don’t know what they’re doing. Train your people better.
Beverly Fuller
2023-12
Pet Smart has all of my pets needs including prescription food for one of my dogs. Very convenient especially when I don’t have to wait for delivery.
Colleen Williams
2023-12
1-made my 2nd appointment for my little 5 month old dog Oliver for grooming. They showed an appointment had been made in the name of my 16 year old dog that passed. Bc he was so old, they blocked the booking This was their error Mgr was rude2-had to make new appt date but when I walked in cashier was very rude and told me I was not allowed in the grooming area. After the employees stopped I up I was allowed in3-went back to pick up my dog the minute I opened the door TWO employees yelled at me to stay out. I was furious. A woman came out and told me I could not go in bc they had a nervous big dog. I told her another way could handle that. One of the employees doing nothing could stand at the door, a sign apologizing asking customers to wait. This woman told me TWICE the employees did not tell me, they asked me. The groomer, Lisa, did a good job, was very kind but management at that store is horrid.
Crystal Prevo
2020-05
All of the employees are really kind and knowledgeable. We recently bought a second hamster for my son. The attendant was knowledgeable enough to ask questions like will he want to hold them. Because these either hate it or these are super fast.
autumn chambers
2023-05
Got my beautiful baby chameleon from there and the woman that helped us was every knowledgeable about them & what they need ! She was able to help me get everything my new baby needed to survive at my house. Thanks so much I love her more than anything already
Brenda Hulett
2023-11
Finyx loves Petsmart. It’s her favorite store for her training and grooming needs. 😇
Raymond Irminger
2020-05
Very qualified associates with full knowledge of products. Store has a great adoption program supporting local rescue groups.
Rich 201245
2024-03
Always a great place for the dogs to feel at home and pick out their own toys
| Monday | 9 AM-9 PM |
|---|---|
| Tuesday | 9 AM-9 PM |
| Wednesday | 9 AM-9 PM |
| Thursday | 9 AM-9 PM |
| Friday | 9 AM-9 PM |
| Saturday | 9 AM-9 PM |
| Sunday | 10 AM-7 PM |
Scan the QR code to leave a review.
Powered by bulkqrcodegenerator.com
Pet Stores in the USA
Discover an extensive listing of reputable pet stores offering their products and services across the country. Find dependable solutions for all your pet care needs with ease.
Broswe by Population