3.5 (35)
4500 E Emory Rd, Knoxville, TN 37938
(865) 922-7447
cvs.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Tiffany P
2024-03
My 80-year-old father just got it out of surgery and I drove to this pharmacy to pick up his RX. I arrived five minutes till 9 PM (they close 9pm) and they had already closed down. With the window being shut, I ran inside to see if I could catch anyone and not only had the pharmacy closed early, but the pharmacist and pharmacy staff had already left for the night. People rely on these services up to the very last minute. There is no excuse for this.
Terra Hall
2023-05
Little did I know that they are not contracted with my insurance and did not let me know prior to picking up my prescription. The message was written on the envelope for my husband to find moments after it was handed through the window! “No returns”, and package still sealed. It would have been nice to have been notified!They handed it through the window to my husband without disclosing the information provided on the package…$50 down the drain when it could have been paid for in full at another pharmacy.Not informative! Do not recommend this pharmacy. They blamed it on “new” pharmacy employees.Train your personnel! This is medicine you’re dealing with not a cheeseburger at a drive thru!Not professional and lack of communication.
Julie Labonte
2022-05
When to CVS to pick up a prescription for my husband after spending 6 hours in the ER to meet this rude/disrespectful lady at the window. Clearly she doesn’t like her job an should be doing what she does!!! There’s a lot of sick people so be kind
L wilson
2022-05
Worst experience with a pharmacy ever! I recently transferred my prescriptions to CVS because my insurance claims it saves money. The staff are rude and unwilling to listen. I had a prescription due to be refilled ( per the bottle) I requested refill online to save time, I then get to the Halls store only to be told it's too early and at his discretion! Are you kidding me? I should have left it at the CVS Broadway, but they are basically the same. I will be moving all my future prescriptions to another pharmacy all together! This place is a joke! I work in healthcare. We have been on hold for over an hour to call in refills for our patients. Usually so long we just hang up. I should have known by that! There was one young lady who was extremely helpful and nice. It's not a narcotic, I work 5-6 day's a week, and happened to be off today. Trying to make life easier on me. If you choose this store, Good luck to you!
colleen issa
2023-05
Moe, the pharmacist, told me he had called my old CVS in Michigan to get my insurance info. After he called me back to say they had the same info as he has, I called the Michigan location and found out from the pharmacist that their computers were down so he could not have verified the insurance information he claimed he had. Kimberly, from the CVS, stated that not only were their computers down but Moe stated that so we're his. Moe is lazy and inept. I asked for his supervisor and he refused to give me a name. He is extremely rude and stated, "Well...this is Tennessee and we do things differently than other states."
Contessina Mcbride
2023-05
This is THE WORST pharmacy! EVERY month they mess up my prescription refill dates, hold my prescriptions, and don’t notify me of issues in time to solve this. this will be the Ssecond time this year that the medication i’ve been on four 10 years is “out of stock”. they don’t tell me until 2p that they will not be restocked until tuesday and I can’t have it transferred! my dr is on half days since covid and i can’t call u til monday. I WOLL NEVER USE CVS AGAIN!!
Karoline
2018-05
Such friendly and helpful staff here, pharmacy and cashiers alike! Always clean and never too busy. I use the pharmacy here and the pharmacists are very knowledgeable and happy to help with any questions, big or small. I’ve never had any mix-ups or issues, and they get the prescriptions filled quickly. The longest I’ve ever had to wait is an hour, which I spent running other errands. It’s easy to get to, and they have a drive-thru for the pharmacy. I used to only use Walgreens, but no more!
Maripat Rapach
2021-05
Pharmacy is understaffed to the point that they have difficulty with details. Not a good thing where medicine is involved. I tried them once in a pinch and managed to get my prescription, but will not return. This location is not the company’s best representation.This CVS does not appear to be on a par with their other locations. I know of regular CVS pharmacies that do Covid testing with results in two days. This location was telling people four to six days. Clearly not on a par with other stores in their chain.
Rebecca Sylvester
2023-05
1 of my prescriptions was not available and so the pharmacist is going to take of it for me so I don't have to. I also tried to renew my other persciptions on the phone & they wouldn't go through so even though it took a bit for them to answer the phone the woman who answered it took care of it right away
Arron moore
2023-11
The store manager was extremely helpful and very warm and welcoming!
John Miracle
2023-05
Waited in line in drive-thru no cars behind me . Finally got to the window ans she just pulled the curtain and left. A speaker box said closed for lunch. SO RUDE !!!!!
Leanna Baker
2022-05
This is sorriest excuse for a pharmacy I have ever seen in my life. Something needs to be done before someone dies because they were given the wrong medication. I would not give it 1 star if I could have wrote a review without it.
TRISTEN Kirby
2023-05
This is by far the SLOWEST pharmacy I have ever been to and always has been. There’s no reason to sit in line for 15+ minutes with no movement/progress.
Brian Etters
2018-05
The staff here are amazing. The pharmacy staff are on top of my needs and they do a fantastic job advising and fulfilling requests. Thank you!
Jody Roberts
2023-06
I have always had a positive experience at any cvs nationwide n
Sandra Mcbee
2023-05
Always very helpful and kind. But my husband does all the shopping.
Laura Sicotte
2017-05
Clean store with friendly staff. The employees are always asking if I need help finding anything. One of the best CVS stores I've been to.
Aaron Prince
2023-11
Sat in pharmacy drive-thru for 15 minutes. Then they went to lunch.
Alan Vance
2021-05
Always so nice and willing to help you in any way
Supernatural Wavelength
2017-05
Well stocked. Ample parking. Clean bathrooms.
A S
2020-05
Professional staff. Drive thru can back up sometimes.
Jeff Wise
2017-05
Helpful and friendly pharmacy staff
Robert Watkins
2023-05
Clean convenient drug store
James Allen
2018-05
Excellent Customer Service.
C. Vigi
2022-05
Lots of variety and sales.
| Monday | 8 AM-10 PM |
|---|---|
| Tuesday | 8 AM-10 PM |
| Wednesday | 8 AM-10 PM |
| Thursday | 8 AM-10 PM |
| Friday | 8 AM-10 PM |
| Saturday | 8 AM-9 PM |
| Sunday | 9 AM-9 PM |
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