3.1 (68)
1797 Roane State Hwy, Harriman, TN 37748
(865) 717-2835
walgreens.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Korey Zehender
2024-03
Sad excuse for a pharmacy. They treat you like you are a big inconvenience not like a paying customer. They show zero compassion when trying to get your prescription filled, especially for sick toddlers. Switched pharmacies and will not be back
Daniel Pratt
2023-09
This 1 star is for all Walgreens, they have gone from somewhere you can depend on having your medicine ready to a place where it never is ready. We call and they say will be ready tomorrow, get here and poof no one has a clue and you have to wait. No one takes responsibility the company is going down hill fast gotten to big, to corporate no care for the community. We have lives also please do what you say. We don't like coming here no more than you want us here. Trying not to use walmart but damn not giving us nuch choice.
Jack Miller
2023-06
The pharmacy is understaffed. I wait in line for nearly 30 minutes everytime I refill a prescription, and probably about half the time they have messed it up resulting in me waiting another 15 - 30 minutes to get my prescription. I do not recommend using this location as your pharmacy.
Breianna Eichelberger
2022-05
The employees are so rude and have the worst attitudes. I usually never post reviews but after hundreds (yes hundreds, I’ve used this pharmacy for years) of awful experiences I decided I’d let everyone know how they are. They say it’ll take 30 minutes to fill a prescription? More like 1.5 hours. Example: yesterday I went to pick up a prescription for my husband. They said it was ready, but we couldn’t pick it up until tomorrow (today). I said okay and left. Today I show up and when I get to the window she rudely says “we don’t have anything ready for him.” I told her what the person told me yesterday and she said, “I mean we don’t have it ready.” So I ask her if it was ready yesterday…why isn’t it ready today? She doesn’t have an answer just tells me it’ll be 30 minutes. I’ve now been sitting here for 45 minutes with no end in sight. Thank god our new insurance requires us to switch to CVS, can’t wait to not have to deal with this anymore.
Carlissa Meneses
2023-05
I went today to deposit my cash onto my chime card as I always do since I’m a server and the money I make is cash tips. I was told I can’t make more than one deposit which I know is incorrect because I do this atleast one or twice a week. I then said ok I’ll do one on my cash app and was told again I can’t do that. Then after I said I would have my daughter do one she hesitated and took all my cash on her hands to the back where I couldn’t see my money. After standing there for 30 minutes i called the corporate office and they told me I could do my deposit like I thought in the first place. after my money was scattered all over the place meaning in the back and at two registers I just wanted my money and to leave. She also told me I was 110 dollars short which I knew wasn’t correct and what made me say just give me my cash. She stood infront of me refusing to give me my own money and mocking me as I was saying I want my money now. Again she refused to give me my own money. I’ve never experienced such horrible customer service in my life and to deliberately be rude and just inconvenience to me. She was very rude! Even the corporate could here everything going on as I was on the phone. Her name was Kathy. Don’t trust her handling your cash because she lied to me over and over and was doing anything she could to make what I needed to do difficult. I was late for work and never got to get my deposit into my account! The people In corporate repeatedly apologized and were very helpful. I plan of following up with my report and although I never do this I wanted to stop it from happening again and also make everybody aware!!
A Holly
2022-05
Unfortunately, the attitude of one pharmacist is what rates this review. I’ve always had a pleasant interaction with the others, but I guess unfortunately I made the mistake of contacting corporate after this particular woman for the third time told me medication had to be picked up day of and not day before, stating it was policy to make customers run out of meds before getting their refills. I asked corporate. They were supposed to talk to them leaving me anonymous and then contact me back. Well of course they didn’t contact me back, and then I got a nice little lecture from this particular pharmacist and was also informed that she had tried to contact my doctor to let them know I was inquiring about policies and to give her a heads up that I was asking to pick up medication before it was due. Literally the day before. So it was on hand for the next morning. When I was due to start the new script. I was so flabbergasted that I did not know who to contact at that point. Very unprofessional. And again, it’s just her. Everyone else has been great. She makes people feel like they’re children being scolded. I felt so embarrassed and angry and frustrated.
RoyceAnn Hutson
2023-05
I placed an online order for pick up, and when I arrived at the store 30 minutes later, the order had not been filled or even started. I received a confirmation that the order was received. I had to collect the order myself. This is totally unacceptable!I realize that the store was most likely under staffed, but pick up service should not be offered if it can't be fulfilled.I am a senior, and shop at Walgreens faithfully. I am terribly disappointed with this situation!!!
nancy moore
2020-05
Unfortunately transferred our family prescriptions from Rite Aid to Walgreens due to Rite Aid closure. We went from a personalized pleasant pharmacy experience to a unfriendly uncooperative environment. It has been a terrible experience each time I have attempted to pick up prescriptions. The cost has increased, medications are not in stock, and the Walgreens staff have been disrespectful and rude. I plan to transfer my prescriptions to a pharmacy that takes an interest in their customer service, and appreciates their customers.
Darrell Roberts
2021-05
Had to switch pharmacies due to insurance, started out ok but has been going downhill fast since. They have switched to auto fill twice with out asking, changed my prescriptions from 90 days to 30 days to cost me more money. Filled two prescriptions with a total of 28 pills then when close to time for them to run out was notified those meds were waiting for pick up but quantity was 2 pills in each. Reason stated was to make it fewer trips to the pharmacy for me... LOL. They are not getting any better.
Patsy Bilow
2021-05
Not the greatest customer service. They’ve decided to just fill things 30 at a time, even tho it’s been 90 in the past. I guess they want more copay out of me. Happy to say that I’m changing to the Kroger pharmacy. They were so nice when I spoke with them today. Hope the transition goes smoothly.
Jennifer Burns
2022-05
For some reason this pharmacy hates to give 90 day supplies. Just look at the rest of the comments. I’ve never had an issue picking up a 90 day supply of birth control, however they state insurance won’t cover 90. I doubt they ever ran it through because my insurance does and I can go to any other walgeeens and get my 90 day , which is what I did.All they ever had to do was physically run the 90 days in their system and I could of gotten it from this location instead of driving to the next closest Walgreens.Plus my Walgreens app gave me a notice that my rx is covered up to 90 days and to request for 90. When I did that I picked up 30. (Also confirmed with insurance)I also got told they didn’t have my rx last month and that they were out, until I questioned how and when they’re getting more, suddenly I was told it will be filed in 15 minutes.Guess I’m switching pharmacies until they can get their stuff together.
stephanie carriger
2020-05
My father started getting his prescriptions from Walgreens last month. It was more convenient than his last pharmacy. It has been the worst choice we've ever made. Last month I was told I was a day early pick his meds up. I went back the next day to pick them up, I was told I was still a day early. That's two days my father went without his medication. Yesterday I went to pick up his medication, I was told because I picked his medication up a DAY LATE last month I cannot pick them up until today. I go to pick them up today and they cannot find them in the system. I asked her to look again. She tells me they had put them back up. I'm waiting an extra 30 minutes to pick them up. Your pharmacy treats customers like total trash. Rolling their eyes, acting like customers are the biggest inconvenience. You've lost a customer. Me switching pharmacies was a giant mistake.
Sarah Ritterhouse
2022-05
3rd of October, I waited for 45 minutes for my prescription. Then the pharmacy told me it was $200. My insurance is on file, they made me wait for the fact that they didn’t know how to file it. After more time they said “we can’t file this with insurance without prior authorization” so I paid cash. Worst pharmacy I’ve ever been to.
Elizabeth
2021-05
I'm taking my business to Kroger pharmacy across the street. The Harriman Walgreens pharmacy was good for many years, but this past year, there have been so many errors and mistakes. It has become incredibly inconvenient, and the workers in the pharmacy lack self-awareness and are impolite, bordering on rude. Very sad for a small town business.
Nikki Byrd
2021-05
I like this location. The store area is clean and the pharmacy is reasonably quick. They’re probably supposed to do this, but Johnathan made my freaking day when he went to get me some cough drops so I didn’t have to come in the store and could get my meds in the drive thru and head home. I felt awful and it was really nice!
Alicia Tipton
2022-05
Count your meds at this location. My doctor prescribed a 3 month supply but they shorted me over half of my medication (100+ pills). When I went back to get the remainder of my meds the same night, they charged my (on file) card again. Also paid $25.00 for a 3 month supply when a 1 month supply costs me $3.34 but I guess that's an insurance issue.
Debbie Rhodes
2021-05
I have never been treated as rudely by any other pharmacy department...ever. They do not represent Walgreens well. They make promises they have no intention of keeping. I will no longer have my prescriptions filled there.
Jimmy Logan
2020-05
They pharmacy is always snotty and hateful. If you're in recovery they make you feel like you are saling your medication for that and make you so uncomfortable. The pharmacist that has blonde has and a lisp is beyond rude and needs to find another profession. Renee as well. Thay are loud with you and they are no there to serve you.
Nicole
2022-05
Making an appointment for the COVID vaccine is pointless. It will let you schedule the appointment online even if they do not have the vaccine in stock. I made an appointment indicating which vaccine I needed and when I got there, they did not have the vaccine in stock. They did not notify me and just told me to “come back later.” So stupid.
S B
2019-05
Since I have had to travel so much lately because I am relocating and because of doctor appointments Etc Walgreens have been a valuable resource for me most employees are extremely helpful and the managers in the pharmacy are Lifesavers I hope I never have to change to a different pharmacy.
Kelli Ross
2021-05
Someone give Marvin a raise! Every time I’m in there Marvin is the one helping me, whether it be at checkout, photo pickup, package drop-off, even picking up a prescription. He’s always super helpful and kind!
Robyn Potter
2022-05
I work in a doctors office and this is BY FAR the rudest pharmacy employees ever! They either hate the job they are doing or need to move to a job where they have no customer contact!
Freda Johnson
2020-05
Switching from Rite Aid to Walgreens has been by far the worst nightmare! We were led to believe it would be a worry free transition, totally not true!
Stellar Construction
2023-05
Things tend to be different price when you get to the register it's happened to me twice now something was supposed to be 14.99 I got to the register it was over 20
Justin wilson
2022-05
Every single time I go to pick up my photo orders they won’t listen to my order id numbers nor the sizes and instead of actually looking they say that I didn’t order photos there or that they didn’t find them.. but I get confirmation texts and emails saying otherwise. This is getting ridiculous it’s every single time I go there .
Kenny Jackson
2023-05
This pharmacy NEVER gets anything right! I had to transfer my prescriptions to Walgreens from another pharmacy because of my insurance. Needless to say that Walgreens has and always will SUCK!!!!!!!
Google User
2019-05
Easy access from the interstate with a variety of services offered. This location offers medicine, Redbox rentals, cosmetics, photos (including passport photos), propane, grocery items and so much more!
Andrew Jun Donovan
2018-05
Jamie L. was the most helpful person I've met at a pharmacist. She helped me find a coupon, and went out of her way to make sure I got what I needed. Thank you!!
Walter Dowd
2018-05
Great continuity. Clean and refreshing atmosphere.
Sabrina Estep
2023-12
Clean and very helpful employees
| Monday | 8 AM-10 PM |
|---|---|
| Tuesday | 8 AM-10 PM |
| Wednesday | 8 AM-10 PM |
| Thursday | 8 AM-10 PM |
| Friday | 8 AM-10 PM |
| Saturday | 8 AM-10 PM |
| Sunday | 8 AM-10 PM |
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