Walgreens

J MANG

2024-02

Needed to start medicationasap prepaid online delivery 1-2 days. Decided to pick up instead. Tech has meds in hand REFUSING to give me the medication unless I have a CODE! No code sent to me. “No alternatives must have CODE!”Repeatedly with no effort to solve problem. Recent open heart surgery and BP is now pounding I demand management who listened and helped. Refusing patients medication is illegal.

Elisha Brinkley

2023-12

Really terrible experience with the pharmacy. The entire staff was rude and unhelpful. If you are trying to get a Covid test done, make sure the store actually has one. I booked an appointment and missed work just for them to tell me they did not have any tests available once I arrived even AFTER confirming my appointment. They also were not going to honor the Walgreens pricing that is listed on their website for $19.99 for Covid and Flu testing. All the other customers who were also in the pharmacy when I was there were not being serviced to any reputable company standards. I will never go to this Walgreens again.

William Atkinson

2023-10

I never have any problems with this store or pharmacy. I see the pharmacy staff working hard and to be honest I usually see the customers treating them badly and not the other way around. I was just taken back by some of the reviews I read. My experience has been positive, this location has been my pharmacy for the last 3 years.

Malina Crowe

2023-10

Rude! Unwilling to help. The staff in the pharmacy talk to you like you're ignorant. They undermine you. I have advanced cancer and get treatment like I'm nothing. Can the management not see this? I want to change pharmacys but I'm afraid of the complications it would cause. These people make a bad day worse.

Biddy vandal (ocoi)

2023-05

Pharmacy staff disregard long time customers, ignore digital prescriptions and literally lie to customers about prescription status. How do you know a prescription isn't available when you haven't been given the personal information?I would hope Store Management does a FULL STAFF review on pharmacy techs that decide on their own accord whether they "feel" like reviewing digitally received prescriptions, deceive customers, fake information.Not everyone knows you're doing this, but there are those that do.Pretty sure a license can be revoked just as easily as it is attained.

Kia C

2023-10

Some of the workers in Pharmacy are not honest, ethical, and loyal with patients. As a Healthcare worker, this is very unethical. After reading other reviews, after the fact, I can at least say I THINK I was not treated this way due to the COLOR OF MY SKIN as I originally thought, but because some people are lazy in their positions, uneducated in thier roles, and do not care for others.LOCAL COMMUNITY! PLEASE PLEASE PLEASE know your rights, your insurance policies, and medications for yourself and family members. Please know your stuff because you and your family matter. I know do.

A. Stanfield

2023-05

I have frequented 4 Walgreens in the past 6 weeks for several different reasons based on locality. Always the same experience, can't get help at the photography counter. An employee would eventually show up, but was basically clueless. Well, yesterday was totally different! The first employee was very nice, but busy with another order, so she called Toni out! Toni was by far the friendliest, most knowledgeable person at any of the stores I had encountered! I had a lot of old 110 rolls developed and she asked if we could go through them to make sure they had all developed well enough. Thank God she did! Out of 14 or 15 rolls, only 16 photos were clear enough to keep. At $18.00 a roll, I would have been angry to have spent all that money and gotten home with a lot of overexposed photos. The film had been kept in really unfavourable conditions, hence the problem with development. I had actually turned in an unused roll of 35mm film at a different Walgreens,(I didn't know it had never been used) and they still developed it, made a disc, along with a note stating the film had never been used. Not to mention, charged me $9.00 for it. So, if you need anything from Walgreens, I highly suggest the Main Street in Goodlettsville one. Ask for Toni, she is the best of the best! It's hard to find employees like her anywhere, anymore.

tamara willer

2022-05

I just left this location. (I was looking for something they didn’t have) but was still in there quite some time. I’m not sure what the lady’s name was who was in the camera department but I just wanted to say that even though I didn’t purchase anything this time in there she made my experience in wAlgreens absolutely fantastic. She was pleasant. Very. Pleasant. And helpful. I had a great conversation with an absolute stranger and she advised me where to go to get what I was looking for. Props to this beautiful human for brightening my day!!!

Eric Perez

2023-05

Simply not reliable. The Karen filling the prescriptions needs to find another job if her life is that miserable. Praying your kids marry someone of another race so some ignorance gets backspace deleted🙏🏽

Toney Lamberth (Toney Lamberth)

2023-05

My prescription was called in a hour before I arrived to pick it up. They told me it be another hour be another hour before it would be ready, they were taking lunch in 10 minutes. I was picking up a Z-pack!!! All they had to was pick it off the shelf and slap a sticker on it!!!!!! Poor customer service and just lazy. This place is an example of what’s wrong with the work force today.

Heather Osaile

2020-05

I wanted to write this review to let Walgreens Corporate know that they should be ashamed of themselves for the pharmacy staff at this location. They are not nice, they are unprofessional, and they zero customer service skills. These people seem like they are mad because they have to fill prescriptions. They are dealing with people on a daily basis that are either sick or have health issues so that requires some sort of people skills or at the very least a smile. I will not give my business to a pharmacy that does not appreciate there customers. I will move my business to Publix where I am appreciated and treated with respect.

Finn TheHuman

2023-05

Store is slightly Infuriating. The website says they have Infant dramanine and I go in and they don't. Its not out of stock they just dont sell it. Got two stars cuz they were at least nice lol but that's actually really annoying because it's really hard to find in this state for some reason and so being told it's here, just for me to go all the way there and it's not was really annoying. I did call at first but noone answered. :/ also barely had any baby supplies for sick babies at all. Had basic stuff like Tylenol and pedialyte but anything else was wiped out. People stocking were busy talking to each other and a staff lady actually kept talking over me/interuppting me while asking another staff lady for help. Ppl up front were nice tho :)

Diane Knuckles

2018-05

This particular Walgreens is a really good store...now. The Pharmacist used to aggravate me, but I haven't seen him for a good six months if not more. I use their pharmacy and cashiers the most. All are tip top shape and I no longer have any complaints. All of the employees are happy, smiling and friendly!

Vic Brown

2020-05

It is feast or famine at the pharmacy. No problem in the rest of the store. I hadn't had a prescription at the store in over a year (and wouldn't have moved it originally if they hadn't been rude) so I decided to give it another chance since the location is very convenient. The person son the window had left and a really sweet person took their place. The pharmacist kept talking over me and asked how many times I am going to change a prescription from one store to another. I don't know how much longer I need this.

Rodney Hall

2018-05

The worst customer service at the pharmacy. I went in the other night to get suggestions for chest congestion. The women I asked was clueless. She said I needed to wait for the other lady in white. There was no woman in white.I bought the meds I thought I needed and told the nice woman at checkout of my experience . She got the manager.He apologized but didn't answer my questions or even looked at what I bought.I will never do business with this particular store again. I will go out of my way to not shop there again.

Amy Buchanan

2019-05

It is 2:43PM on Saturday afternoon, and I called to check the status of a prescription that my husband tried to pick up. The pharmacy staff told him they could not give him the drug (accutane). As my husband calls me to inform me, and I'm not surprise because the same thing happened last month. I get a text from Walgreen's saying my script is ready for pickup. I've been waiting for someone to pick up the phone now for 20 MINUTES! Very sad. This place sucks!

Walt Morelock

2022-05

Worst Service EVER! I've lived in Goodlettsville for years and RARELY go to this store because of their horrible service. I have NEVER been there when I did not have problems. Their pharmacy staff is without a doubt the rudest and least informed people to work in retail.

Jennifer Phanthourath

2018-05

I made a trip here today and had spent 20 plus to get my 10 dollars registerd rewards that i didnt get. I asked the lady why i didn't get my 10. She couldn't explained to me. So manager had to come. Note: they are doing a jingle cash promotion. They also have different types of promotions for card holdersspend 20. On qualifying items and and get 10 off your next purchase.these tags are posted through out the store. She then tells me how i need ro spend rhis to get this.. I had explained to Her what promotion i was doing. So she has me walk her to where i see the tags tjat states the sale promotion, which was every where in the store...i told her go on void all items. And just paid for my daughter's snacks. So as the cashier is ringing my daughter stuff up she goes over the voidef items and the add i was pertaining too. And brings me their jingle sale rules and restrictions add just to me i needed to spend over 30 to get 15 off. This was a promotion they were running threw the holidays. Now i was not able to get my registered rewards with my membership i have. And wasnt able to use a previous 10 dollars register reward i got from them toward my stuff..i will be calling corporate.

Melanie Pauly

2018-05

The staff are very friendly and helpful helpful. But the pharmacy needs to hire more staff. The wait time is ridiculous. As much as they charge for things in the store. I know they can afford it

Sherry Steele

2018-05

The pharmacy staff member . Was extremely obnoxious!! Was unwilling to hear my concerns with the medication that I was there to fill, and was very unwilling to comply with my questions and needs she was very short with me wouldn’t even let me have a chance to talk to her! I felt so embarrassed when I left there!!

jim irick

2020-05

This is a great pharmacy! They always call me by name, and give me prompt, professional, friendly service. I go there by choice. Thanks, Walgreen's!

Laurie LaMay

2023-05

Great place to get your prescriptions filled and the employee's are very helpful. I highly recommend walgreens for everything you need!

shane lankford

2017-05

Terrible customer service at pharmacy. As a retired cancer patient I was ashamed with the lack of patience and rudeness that I received.

David Green

2021-05

Good store to get some of your needs and they have a great pharmacy.

Matt Collins

2017-05

Good Walgreens. Good service.

Nikki Stock

2018-05

The pharmacy never answers their phone. I need to talk to a human. Not a computer.

Denitza Martinez

2018-05

I went to buy some medicines on Sunday at 8:30pm and they were closed and they supposed to closed at 9:00pm

Christie Guess

2019-05

Very nice but very slow at pharmacy

Pat Alley

2022-05

The staff is always so friendly and helpful.

Mel

2020-05

Why have express lane and express pay if your not going to follow it.