Verizon

Dale Justice

2024-05

We went to many Verizon locations and all said they were unable to help UNTIL we came to see Katie at this store. She was so helpful and got my problem fixed within minutes. Warranty replacement phone on the way and everyone else said they couldn't do anything. Thank you Katie for the outstanding service!

Dawn Sheaffer

2024-02

First, we talked with Holly on the phone. She was very informative. Very helpful. Gave us a full breakdown ordered our phone and then when we showed up to pick it up, Sarah helped us. She was absolutely amazing. Gave us all of our information. Explained everything to us helped us program our phone even fixed a couple problems. She was patient sweet and extremely helpful and informative. I would highly recommend, this location we have seven phones on our business plan and I have requested everyone to only go to this location from now on!

Southall Stone

2023-11

I recently decided to consider purchasing a new IPhone. I have never had anything but Apple products as communication tools. Having recently moved to TN, I contacted the closest Verizon store and called their location in Dayton. My call was taken by Katie Henry, a very knowledgeable associate. After talking with her, I drove the 12 mile distance (I live in Soddy-Daisy) and we talked. After a short conversation, She offered a great trade in on my 11Pro Max and I swapped it for a brand new Apple iPhone 15 Pro 256GB! Wow, is this new phone terrific.The whole transaction was accomplished in an hour and I walked out with my new phone. There were no long lines, the store was busy but not crowded. The experience was great and I came away feeling like I was really appreciated as a customer. So if you are interested, call and ask for Katie. She is a real asset to this store.

Jeremy Denton

2024-01

We have all had good and bad sales experiences...Jacob Brown is a young salesman that has restored my faith in sales. After my mom went through lots of trials and bad salesman, Jacob showed patience and character in taking time to not only resolve our issues, but also saved us more than we had before, all while upgrading our experience and value for our hard earned $$$. A real blessingThank you Jacob

Brenda Tyler

2023-11

Chris Freeman was very knowledgeable, very polite, overall a great experience. He was able to help in any way he knew how. I've never had this good of service at any Verizon store. Very pleasant to work with.

Adam Flory

2024-04

Went to Dayton TN store and was helped by Bradley Wilder. He was very helpful and knowledgeable. Spent a lot of time helping me and my wife.

Kylie Live

2023-12

Josh Eldridge was very knowledgeable, kind, and accommodating! Although I didn’t purchase my phone from this store directly, Josh went above and beyond to help transfer over my phone and help assist me with accessories. Great experience and will be back!

Linda Summers

2023-11

Chris Freeman was very friendly in helping me. He was very informative in giving me instructions and knowledge of how to use my new phone! Was a pleasure business with Chris and definitely will be back to see him in the future.

Michael Leblanc

2023-12

Christopher freeman made it easier than I imagined. He helped me understand the process and made it super easy for me. His expertise was greatly appreciated and I will be back!!!! A+ service here

Angela O'Brien

2024-03

Katie Henry is wonderful!!! She has helped me with several issues and I do do appreciate her understanding with an older person. She will be my go to person from now on!!!!

Angelica Watson

2024-04

Carter Clark is AMAZING! Service is excellent. He answered our questions, helped us all the way through, and got our daughter a phone and helped us tremendously!!! We will ALWAYS use Carter!!And again Carter Clark Jr. Shows up for US!!! Two new phones and two new watches and he was there every single step of the way! If you're in Rhea County go see him!

levon mercer

2024-02

The store employees are great but the company is pathetic. They keep billing me for a closed business account and you CANNOT call to speak with a person. As a company I would say never get involved with them their customer service is the absolute worst. Their employees don't get paid anywhere near enough money to deal with a person like me when the corporation screws things up. Enough said.

Lisa Haines

2023-11

I'm from California and my phone was shattered. Customer Service was Awesome. James Carol not only did he get me the best price but was very helpful and answered all my questions. I was very pleased when I left the Verizon store.

Amanda Rhodes

2023-11

Excellent service here today getting new phones and a watch today with Christopher Freeman. He went above and beyond in helping us, he was very polite and broke down everything in a professional manner. Will be back in the future to see him!

Sharon Trejo

2023-09

I came in to the store today and I had some problems with my phone. I had questions about my bill, service, and quality of the phone, about the person that sold me the phone and Christopher freeman was able to resolve all of my issues. He is the reason I am going to stay with Verizon. I was going to leave Verizon due to my prior experience but I will be continuing my service because of him. I am pleased with his knowledge and that he is working on labor day. 10 stars!

Storm Beshears

2024-01

Bradley Wilder is a wonder person very caring helpful after having a bad experience at the Athens verizon he help to where I understood what was going on and not just wanna turn around and walk out like I did in athens cause I was so mad I would recommend him to anybody thank you

DAVID MINGA

2023-10

Chris was very helpful, informative, and helped me from the begining to the end. Mr freedman was also able to get me a $800 trade in for my old phone. Super happy with my experience with him today

Donald Selchow

2023-05

Chris freeman did a great job with me and my wife today. He was very nice and knowledgeable in Verizon service, plans, and phones. Amazing offers for me and my wife for $800 off a new phone each so basically 2 new phones for nearly nothing. Awesome time today

Hope

2024-02

Sales Consultant Drake Luedtke was super helpful! I will always come to this Verizon store from now on because of him!

Richard Simms

2023-09

I've been an iPhone user for a LONG time and never had a problem with a SIM card, until recently. My SIM card glitched out but Taylor Crawford helped me get it working again. The next day, however, it apparently gave up the ghost, this time permanently. It is the ONLY phone I have for home or business and I was gravely concerned, expecting a huge hassle - and maybe expense. I returned to the store promptly and Taylor quickly replaced my SIM card (no charge) and had me 100% back in action in minutes. I was a little bummed out by the SIM card failure (iPhone 13 Pro Max), but I was extremely pleased with Taylor getting my problem taken care of so quickly and efficiently. If I have any phone issues in the future, this is where I'll go first.

Julie Neill

2023-05

Chris Fresman has done an excellent job today. We will definitely use him in the future and recommend him to our friends and family. Super fast, and helpful. Got a really realty good deal on a new phone today!

Rachel Smith

2023-12

Katie Henry was a excellent in assisting me with ALL my issues. She is a GREt Asset to you group.

Deana

2023-09

Maggie and Drew were absolutely professional and efficient and transferring my number over from Boost to Verizon. They are also dog lovers which scored big points with us! They stayed past close to help us!

Mark Oldham

2023-05

Christopher freeman was super awesome today!!! Best ever experience with Verizon. He stayed late and didn’t rush me and my family out of the store even though he was supposed to leave an hour prior. He went to the extent of helping change passwords so I can get logged in to everything. A++ worker and I will refer him to everyone in my family

Justin Hickman

2023-05

Chris was the best representative today that I've ever had. Was such a quick and easy time coming in today to see him and he didn't hesitate to help me. He actually even helped me bring my bill lower with a new phone. I'm finally happy with a carrier thanks to Chris freeman

Charlotte Dotson

2023-05

Omg I had a amazing experience today here at this store. I previously had been at another store in another state while we're on vacation and they were kinda rude to me BUT this store was amazing. Mr Freeman spent about 2 hours with me today answering my questions and issues and ensured I knew everything I could ask for on my phone. His customer service skills were perfect and did so much extra stuff instead of sending me out the door in a flash. Thanks to him I will have a good rest of vacation

Mildred Tickle

2023-05

Chris did a good job. He was able to get my bill down a lot and get great promotions instead of having to pay $1,000 for a phone. Was able to get a new Motorola since my old phone crapped out and he was able to transfer everything for me!!!! What a experience today

Robert Steel

2023-05

Chris has done a worderful job and treated my dad with a lot of respect. He is an older gentleman and Chris was beyond helpful and super pleasant to him and myself. We even stayed an hour late after Chris got off work and he didn't hesitate or rush us out the door. He stayed after with no issue to help us. If that's not the best customer service I don't know what is.

Alicia LaBella

2023-05

Great customer service! We went in to start a new plan, but due to an error in the system, it took longer than planned. Our sales rep Holly was patient with us and helped us through the process. Holly was an amazing help! Big thank you for helping us set up our new phones.

Sylvia Millerchan

2023-05

Chris was helpful today in getting my phone back working. I wasn't able to talk to my friends family or my bosses and thankfully he was quick and got it back fixed. Spent around an hour with us and ensured it was fixed and was super nice and knowledgeable.