4.2 (45)
768 S Jefferson Ave B, Cookeville, TN 38501
(931) 526-7182
stores.sallybeauty.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Tina Crowe
2019-05
They're always so nice when I go in there. Always so helpful and friendly. They'll help you find what you need, give you advice and talk shop with you if you want and leave you alone if you don't want to. Clean store that is set up like most all Sally stores. It's next to Walmart and a pet store so there is a lot of traffic, sometimes can be hard to find parking but definitely worth the trip in.
Sarah Lakatos
2023-05
Went there tonight with a rough idea of wanting to bleach and what color i was going for. I know nothing of bleaching hair but was helped by Juno, who was AMAZING. So I found exactly what I needed and also got help with product suggestions on looking for new products to switch to (plan to be back soon). Very helpful.
Christine J
2022-05
The Lady was really nice and helped me out with all that I needed to buy.
Rebecca Reed
2022-05
I went in Sally today because of the 4 for $20 sale. I wasn't sure exactly what I wanted to get at first, but Haley was amazing in helping me decide! she went above and beyond my expectations by stopping what she was doing just to take a minute to talk with me about my needs and wants in the products in was buying. She did not make me feel rushed or that I was inconveniencing her at all. Super super nice young lady!! thank you Haley, for making my visit today a pleasure!!!
Velvet Waters
2022-05
I normally come here and have 0 problems but this time was a different story, they charged me items they were out of then I needed developer for the dye and they gave me the wrong kind and the wrong size when I asked for 16oz and a certain brand which they have in stock but instead gave me 8oz of ion which I didn’t ask for. They were also rude kinda unprofessional when you’re in the middle of training someone if you ask me. That money better go back on my card for the items they were out of, they need to learn their own policies better. Don’t waste your time go to the other place in town for your things!
Beverly Herman
2022-05
I normally don't write reviews but I am really tired of Sally's not having bags. First they changed to paper bags and tried to charge 15 cents a bag and now they don't even have any at all. I went today and bought 4 cans of hair spray and another item and had to carry it all out and dropped one of the hairsprays in the parking lot and it rolled away. I wasn't happy. I recycle all my plastic bags for garbage bags.
Jessica Schlienz
2019-05
I was dreading needing to go to sallys due to my last visit but let me tell you. I will never write a company or product off without a chance to redeem themselves and Sallys did that today. Immediately walking in it was a different friendlier atmosphere. The manager working (Jerrie) was so helpful and patient with the questions i had. I did tell her about my last visit and how awful it was and it turns out she read my previous review and they were taking the actions to correct the problem. I am glad i went back. Thank you Jerrie for making me feel like a valued customer."(Previous comment) This is about the staff not the store itself. Other than being greeted when i entered this was the worst visit I've ever had. I spent 35 to 45 minutes in this store trying to find a toner to fix my hair where it has been bleached. I wasn't 100% sure what i needed and everything from demi to permanent to toners are all mixed together and i sat in the floor lost. Staffed kept walking by but not once was i asked how can i help you. Instead all i hear is gossiping in the background. And it wasn't even me. out of the 7 customers who came and went while I was there only once did i hear them ask if they could help.Finally i think i have what i need and the blonde women checking me out was so fidgety and seemed annoyed having to assist me. She was so cold and spoke 2 sentences to me. I'll be back when Sally can hire helpful friendly staff".
Michelle Gooch
2019-05
I'm so happy that our store has expanded their ethnic hair care products. It's so hard to find those products without driving to Nashville. We still need more options but Sally's is moving in the right direction.
Kimberly Roberts
2017-05
Good, Convenient Location. Employees are very friendly: Unfortunately there is Very Load Country Music Playing. Please, just play some Elevator Type Music – SO ALL CUSTOMERS, can tolerate the back ground sound!
Donna D. Flowers
2019-05
I've been in this store more than a couple of times. The employees here exceptional! The stores inventory is excellent and extremely neat. Everything is very easy to find.
Bonnie Scott
2022-05
Sales associate was wonderful. Lots of choices and reasonable prices. Nice sales.
caitlin kerley
2017-05
My favorite hair care place, great service, best prices and hair care products/dyes and other beauty products are extensive and well made and affordable. I go there all the time!
Kat Henley
2019-05
Always excellent customer service and the shelves are stocked neatly
Shirley Acuff
2020-05
I have been trying to call my order in for curbside delivery and there is only a busy signal. I have tried for an hour. I’m very frustrated. Please put the phone on the hook
GGCC78
2023-07
Very helpful staff.
Tricia Sales Trax
2021-05
Friendly, stock is improving, fairly quick service
Nancy Jones
2019-05
Staff is real knowledgeable, very helpful, too!
p h
2019-05
Knowledgeable people and excellent place to shop
Morgan Mitchell
2023-05
Great customer service
Michelle Jackson
2019-05
Nice staff who were helpful
Connie Maynard
2021-05
Good cashier was great
Nixie S
2018-05
Buy all my hair products here!!
Mary Jennings
2021-05
Not wearing masks, too many people
Kimberley Juarez
2017-05
Always could find manic panic
Feather Ringgold
2017-05
Friendly staff
| Monday | 9 AM-8 PM |
|---|---|
| Tuesday | 9 AM-8 PM |
| Wednesday | 9 AM-8 PM |
| Thursday | 9 AM-8 PM |
| Friday | 9 AM-8 PM |
| Saturday | 9 AM-8 PM |
| Sunday | 10 AM-7 PM |
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