Guthrie's Ace Hardware- Chapel Hill

John Walton

2023-08

5 out of 10 times I am disappointed. Half the time there is an empty bin where something they stock should be and the other times they just don’t stock common items. I would be better driving 25 minutes the other way then spending 30 minutes to find out you are out of stock or don’t carry. You are a hardware store in a small town that could make a killing. The premium price you charge is ok with me as long as you have what I need. My suggestion, with the size of your foot print. Take half the stock out of tools and refill the bins with hardware items. You are not the Milwaukee/Dewalt/Craftsman store. I will update with photos of missing items and empty bins. Tried one more time. 2 20a outlets. See all the empty bins. It is what it is.

Marcus

2024-04

Great selection of products, very professional staff, and an overall well run business. I will continue to use this ACE location for all of my hardware needs. Highly recommend!

J B

2024-04

Love Ace. Fortunate to have it in a small but growing town. They have all the obscure stuff I seem to always need most of the time.

M Wright

2023-06

Glenn was so helpful when I was in store to purchase a new Traeger 780. They only had the floor model and he didn't hesitate to let me haveit for Memorial Day weekend so I didn't have to wait a week for one to arrive. Great customer service ,great staff and so much to chose from. This will definitely be where I purchase all of my Traeger accessories and supplies.

LJ Garrett

2023-10

This place is Ridiculous ! I’ve wasted my last trip there!! Even when you call and VERIFY they have something… you get there and they don’t! Save yourself time and frustration! Go elsewhere! This has been a habit at this store!

donnie smotherman

2023-07

One of my favorite stores to shop in Chapel Hill, I do a " LOT" of business here and they never fail to supply , the most friendly and helpful group of people run this place , always greet & ask if they can help as soon as you walk through the door, I'm in and out this store so much each week the whole staff is like family

Lisa West

2023-05

My husband frequents this store at least once a week and always comes home w what he went for. He also always says how friendly and helpful the workers are. Nice to have such a great store in CH!!

Cindy Posey

2022-05

I’ve been sitting here just observing the crew while a family member is looking for some plumbing attachments. This crew works so well together. They communicate flawlessly. They greet every customer who walks through the door. If you look a little lost you can bet an associate will approach you and offer help. I highly recommend this location for all of your hardware needs.

Tim Henard

2023-05

Great little hometown hardware store. Friendly and helpful staff. They carry a good selection of merchandise especially when you consider their small store size. If they don't have what you are looking for, they'll try to get it for you.

lewis phelps

2023-07

Didn't have what I needed and it was just 1½ PVC pipe connectors and they said come back Friday and they might have some. Who can wait almost a week to fix plumbing?

Cameran Barbieux

2021-05

Friendly staff helped sign me up for rewards coupons. I went in for small hinges to make a small box, expecting them to not have any. But hey, they had 1", and 1.5" hinges in different packs from which to choose. Overall, 10/10. Happy with my experience.

Bethany Clendening

2023-12

Great staff always eager to help

Britt Pavelchak

2020-05

I love my neighborhood Ace! I’m always greeted warmly, they immediately ask what I’m looking for and help me find it, and they often have something fun going on for kids or the community.They’re well stocked, reasonably priced, and they have a very helpful and knowledgeable staff.

Courtney Strickland

2019-05

The lady that works at this store is supposed have a decent personality and good customer service skills and SHE DOES NOT HAVE EITHER. I have never been so dissatisfied with anything in my life. I have had to call this store quite a few times over the past month and it is funny how if I ever get her on the phone, she always puts me on hold to make someone else help me because she doesn’t know what she is doing.. Maybe her name is Melissa I think(I should know after constantly having to deal with her). She has ruined me from ever going to the Ace Hardware store again. Also, she decided to put the phone down and not press hold when I was connected to the line and she used foul language saying “here, get her.. she’s not making any d$@& sense” to another co worker. If you don’t want to be treated this way, I suggest finding another store to purchase the items you need.

Matt & Kim Allen

2019-05

Have a great selection & very friendly & helpful employees.

Vincent Vilay

2021-05

Dropped by here a while back. As is with most Aces, it's got a decent selection of goods and super nice employees. I was wearing one of my Nebraska Huskers shirts and an employee started talking to me about Nebraska since she was originally from Wakefield, NE. I can't remember her name. Gosh, I wanna say it was Rebecca, but I honestly don't remember.

Nancy Hinds

2022-05

Some things are very high in price and than other things are not. You really need to know what you are willing to spend.When driving for quick hardware needs, you can spend maybe a couple of dollars more or you can spend that amount in gas driving.

Cat B

2021-05

Purchased a pair of their hanging flower baskets back in April. It's 3 times the original size and we're just watering it everyday. Worth the money we spent!

Amit Mathur

2021-05

Great location, not very busy, staff is very friendly, I was amazed to see the options in the store, well stocked. I will surely be going there for my next pickup and instore purchases.

Rich Schreckjr

2022-05

Everyone there are a joy to talk to.very helpful. Would not go anywhere else. I believe in giving my money to a small business/owner. Once again couldn't ask for a nicer bunch of people

ryan johnson

2019-05

Very friendly staff always willing to help you out. Great deals on items use to have to drive 20 min away to get on certain items

Nate

2022-05

Great customer service but Ace has an aweful website. Don't depend on it for accurate inventory. Definitely don't make online paint purchases.

Foundation repair Bear (Noneya)

2019-05

Pros, Just about all you could need. kind of a high prices but good quality. Cons, staff constantly asking if you need help finding anything when you're just browsing. Honestly it made me feel unwelcome.

Erik Green

2021-05

I drove all the way from Murfreesboro to buy a grill . When I got there it was $219.99 but online it said $199.99. It was almost labor day weekend so i went ahead and bought the grill instead of driving to Nashville . I would not recommend doing business with them . They put one price online then when you get to the store it's a different price

Avis Hennessee-Stephany

2021-05

I love going to Ace Hardware, everyone is so helping, smiling and tell me where the lane and show me the best tool. I give them out if 1 through 5.Always 5 stars.

Freaky J (Freaky)

2022-05

can't seem to get anyone to answer the phone to find the status of a order that was supposed to come today, 11 calls later still no answer.21 hours later, a name given, still can't get in touch.Harry Tift

William Pegram

2021-05

Great store with a tremendous selection of products. Attendants are always friendly. The store is clean and merchandise is well organized.

stymye

2019-05

Way over priced ....and the way things are stocked they take advantage of emergency repairs . Such as a plumbing leak ...I feel like they are preying on the elderly...thru the way they force you to buy the most expensive items to combat common repairs

Gina Escobar

2021-05

Love this place,and never have to worry about asking for help.They really make sure customers are finding everything .

Daniel Long

2021-05

I love this place, friendly and knowledgeable help....I drive here from Murfreesboro..... because they are gonna have it!